Customer Delight 365, a book of wise quotations, personal insights and practical applications, was created after author Brian Monahan experienced a delightful hospitality-industry conference. Brian, a 20-year veteran of the hospitality industry, shares his tremendous passion for creating memorable customer-service experiences for his clients. His aspiration is for businesses and customer-service professionals to join forces to create an inspired vision for customer service: Customer Delight.
The Circle of Rights Expands explores ideas of limit on political authority through a fresh reading of the political philosophy of the fifteenth, seventeenth, and eighteenth centuries, including the work of representative thinkers such as Locke, Rousseau, Athusius, Grotius, Hobbes, and Hume. Arthur Monahan examines problems of sovereignty, religious toleration, and individual rights, emphasizing the relationship between such individual rights and economic change.
Almost as if it were a dream, day number 360 came and I was transported into another world. The flights were long, but within just a couple of days, I found myself back at my original starting point-Salt Lake City, Utah. Before arriving in Salt Lake City though, I was greeted by my parents and my in-laws at Baltimore-Washington International (BWI) airport. As I scrambled through the baggage claim area and customs, I made my way towards my release from the regimented deployment world. Both sets of parents were poised and ready to greet me and my friends returning from overseas. Upon catching a glimpse of me, they popped out of their seats and began waving small American flags in my general direction. It was very nice to see them and it was a nice patriotic sight. I arrived at the airport at approximately midnight and I was hungry, so we all went out to eat at an all night diner in Arlington, Virginia. It was about 0300 in the morning when we finished up our meal and headed back to my in-laws house to sleep. I caught an 1800 flight the next day which brought me to Salt Lake City at approximately 2300 that night. The second leg of my flight from Phoenix, Arizona was very comfortable and relaxing. Wearing my DCUs, one of the flight attendant's decided to move me to First Class. Not only did this provide me with more comfort, but it also provided me an opportunity to sit next to her husband who had joined her on the flight. I had a really nice conversation with the flight attendant's husband throughout the flight. Then, as we landed in Salt Lake City, the flight attendant announced to all of the people on the flight that I had just returned home from the war in Afghanistan. Everyone began to clap and I received the honor of being the first person off of the airplane. I then began my mad dash towards my family. People noticed that I was in uniform, holding two little bears (one for each of my girls), and I was practically running, so everyone pretty much got out of my way. Within minutes, I saw Melanie holding a "Welcome Home" poster and my girls waving small American flags. It was a very impressive and precious sight. I scooped up both of my daughters in my hands and I embraced the whole family. The nice thing was that Suzanna didn't cry...everyone seemed to at least have some idea who I was this time. In fact, Annabelle wouldn't hardly let me go out of her sight for the next few days. I learned several days later that Annabelle had a lot of trouble sleeping while I was gone...which was attributed to me not being there and her not knowing when I would come home. This latter fact is what changed my mindset from wanting to go back to the combat zone any time soon. While I was gone, I made the most of my deployment and I even learned to enjoy many aspects of the adventure. However, when you see the effects of being gone on the homefront, nothing else seems to matter but family. Would I go again? Absolutely. But, I would certainly wait for my number to come up or for someone to come asking for my assistance a little more passionately. When I arrived at my actual home in the Ogden, Utah area, I quickly noticed several decorations on the property. I hadn't expected such extravagance, but I was certainly impressed by what I saw. As I walked around the house and the yard in my civilians clothes the next day, surrounded by my family, I finally felt like I was home.
How did the events of September 11, 2001 come to be thought of as 9/11? The Shock of the News is an authoritative account of post-9/11 political and social processes, offering an in-depth analysis of the media coverage of this momentous event. Brian Monahan demonstrates how 9/11 has been transformed into a morality tale centered on patriotism, victimization, and heroes. Introducing the idea of “public drama” as a way of making sense of how media processed and packaged the 9/11 attacks for their audiences, Monahan not only illuminates how and why the coverage took shape as it did, but also provides us with new insights into the social, cultural, and political consequences of the attacks and their aftermath. Monahan explains how and why 9/11 became such a potent symbol, exploring how meanings and symbols get created, reinforced, and disseminated in modern society. Ultimately, Monahan offers an important new understanding of this singular event of our time, and his compelling narrative brings the momentous events back into focus.
This is a volume of original contributions from scholars in eight different humanities and social science disciplines. The aim of the book is to present a range of surveillance technologies used in everyday life and investigate the politics of their use. It is truly an interdisciplinary project that will find purchase in courses on security studies and the sociology of culture and the sociology of science. Courses on security studies and its impact on culture can be found in a variety of academic departments including STS, criminology, sociology, women's studies, anthropology, political science and justice studies.
The Films of Lenny Abrahamson: A Filmmaking of Philosophys of provides a comprehensive study of the films of contemporary, highly critically-appraised Irish director Lenny Abrahamson. As well as considering the aesthetics, cultural reflections and philosophical concerns in the better known work of this dynamic and profoundly original Irish filmmaker, it also looks at his short film – 3 Joes – and his little-seen student film Mendel. As the first sustained study of Abrahamson's engaging and cinematically rich work, Barry Monahan's book sheds light on the aesthetic wealth of the artist and connects his stylistic innovations to the context of his projects' socio-cultural background, to his own influences in modern cinema – going beyond Irish film, to reflect upon the works of auteurs such as Bergman, Tarkovsky, Kubrick, and Kaurismäki among others – and to a broader reflection on what his canon has to contribute to the philosophy of cinema, art, and questions about human existence in the 21st century.
Part One examines the late medieval northern Italian city-state republics and the humanist depiction of their form of polity. Part Two reviews the legal (principally canonical) and political thought behind the development of a theory of popular consent and limited authority employed to resolve the Great Schism in the Western church. Part Three describes sixteenth-century Spanish neoscholastic political writings and their application to Reformation Europe and Spanish colonial expansion in the New World. Part Four examines the political thought of some of those who responded to new problems in church/state relations caused by the fracturing of medieval Christendom in the West: Luther, Calvin, and other Reformation writers; the Protestant resistance pamphleteers; and Richard Hooker. Featuring an extensive bibliography, From Personal Duties towards Personal Rights will be of specific interest to intellectual historians as well as historians of political ideas and political theories and students in history, political science, and religious studies.
The concepts of popular consent and limit as applied to the exercise of political authority are fundamental features of parliamentary democracy. Both these concepts played a role in medieval political theorizing, although the meaning and significance of political consent in this thought has not been well understood. In a careful, scholarly, and readable survey of the major political texts from Augustine to Ockham, Arthur Monahan analyses the contribution of medieval thought to the development of these two concepts and to the correlative concept of coercion. In addition, he deals with the development of these concepts in Roman and canon law and in the practices of the emerging states of France and England and the Italian city- states, as well as considering works in legal and administrative theory and constitutional documents. In each case his interpretations are placed in the wider context of developments in law, church, and administrative reforms. The result is the first complete study of these three crucial terms as used in the Middle Ages, as well as an excellent summary of work done in a number of specialized fields over the last twenty-five years.
South Waikato in the years 1950 to 1980 saw a period of rapid expansion, based around the increase and improvement of farming, the building of Hydro dams on the Waikato River and the utilisation of pine trees and the building of a large pulp and paper mill at Kinleith. To support this a town ( Tokoroa) grew from a small village to “almost a city”. The local government changes, the building of the infrastructure and the provision of a wide range of amenities are all part of the book. The people who came to the area came from many areas of the world and the developing of a community for all ensued. An amazing range of national and international achievers particularly in sports are also highlighted.
Let God Arise draws upon an extensive array of archival sources to present the first modern account in English entirely devoted to the rebellion and war of the Camisards. Combining traditional narrative with analysis, W. Gregory Monahan examines the issues that led to that rebellion, beginning with the conversion of the artisans and peasants of the remote mountain region of the Cévennes to Protestantism in the sixteenth century, its persistence in that confession in the seventeenth, and the shattering impact of the Revocation of the Edict of Nantes, which deprived Protestants first of their pastors, and then of the itinerant preachers who attempted to take their place. Beginning in 1701, prophetism swept the region, and the prophets, who believed they heard and followed the word of the Holy Spirit, soon led their followers into violent attacks on the Catholic Church and rebellion against the crown. A persistent and occasionally successful guerrilla war raged for over two years. Monahan argues that the resulting war involved a host of often conflicting world views, or discourses, in which the various parties to the conflict, whether the king and his ministers at Versailles, the provincial intendant Basville and local officials, the foreign powers, the Church, the generals, or the Camisard rebels themselves, often misunderstood or failed to communicate with each other, resulting too often in terrible violence and bloodshed. Let God Arise tells us much about the nature of the reign of Louis XIV and the popular religion of the time in exploring the last great rebellion in France before the Revolution of 1789.
In The Merchants of Siberia, Erika Monahan reconsiders commerce in early modern Russia by reconstructing the trading world of Siberia and the careers of merchants who traded there. She follows the histories of three merchant families from various social ranks who conducted trade in Siberia for well over a century. These include the Filat'evs, who were among Russia’s most illustrious merchant elite; the Shababins, Muslim immigrants who mastered local and long-distance trade while balancing private endeavors with service to the Russian state; and the Noritsyns, traders of more modest status who worked sometimes for themselves, sometimes for bigger merchants, and participated in the emerging Russia-China trade. Monahan demonstrates that trade was a key component of how the Muscovite state sought to assert its authority in the Siberian periphery. The state’s recognition of the benefits of commerce meant that Russian state- and empire-building in Siberia were characterized by accommodation; in this diverse borderland, instrumentality trumped ideology and the Orthodox state welcomed Central Asian merchants of Islamic faith. This reconsideration of Siberian trade invites us to rethink Russia’s place in the early modern world. The burgeoning market at Lake Yamysh, an inner-Eurasian trading post along the Irtysh River, illuminates a vibrant seventeenth-century Eurasian caravan trade even as Europe-Asia maritime trade increased. By contextualizing merchants and places of Siberian trade in the increasingly connected economies of the early modern period, Monahan argues that, commercially speaking, Russia was not the "outlier" that most twentieth-century characterizations portrayed.
We live in a surveillance society. Anyone who uses a credit card, cell phone, or even search engines to navigate the Web is being monitored and assessed—and often in ways that are imperceptible to us. The first general introduction to the growing field of surveillance studies, SuperVision uses examples drawn from everyday technologies to show how surveillance is used, who is using it, and how it affects our world. Beginning with a look at the activities and technologies that connect most people to the surveillance matrix, from identification cards to GPS devices in our cars to Facebook, John Gilliom and Torin Monahan invite readers to critically explore surveillance as it relates to issues of law, power, freedom, and inequality. Even if you avoid using credit cards and stay off Facebook, they show, going to work or school inevitably embeds you in surveillance relationships. Finally, they discuss the more obvious forms of surveillance, including the security systems used at airports and on city streets, which both epitomize contemporary surveillance and make impossibly grand promises of safety and security. Gilliom and Monahan are among the foremost experts on surveillance and society, and, with SuperVision, they offer an immensely accessible and engaging guide, giving readers the tools to understand and to question how deeply surveillance has been woven into the fabric of our everyday lives.
In Life Lens: Seeing Your Children in Color, author and celebrated Suzuki music instructor Michele Monahan Horner presents a trailblazing model that will identify your students' unique learning needs and make your teaching easier and a whole lot more fun. The Life Lens method analyzes each individual through the power of observation. By simply watching your children, you will quickly be able to learn their best learning style, thinking process, pace preference, relationship to time, and what most motivates them. Life Lens is a system that breaks down a child's interior landscape into seven different colors. Far from typecasting, the foundation of the Life Lens method is respectful recognition of individuals' hardwired differences and learning how to work with those differences by meeting those individuals where they are most ready to learn. Below are just a few people who will benefit from the Life Lens model: Parents, Educators, Social Workers, Guidance Counselors, Human Resources Professionals, Coaches, Business Owners, Life Lens principles apply universally across all ages, classroom groups, and with non-musicians. By using Life Lens, you will be able to home in on the most effective strategies to communicate with and help your students learn. Parents will learn how to eliminate hidden relationship stressors so that practice or homework time will be happier and more productive. After reading Life Lens, you will never see the world in black and white again. Book jacket.
Religion Matters: What Sociology Teaches Us About Religion in Our World is organized around the biggest questions that arrise in the field of sociology of religion.This is a new text for the sociology of religion course. Instead of surveying this field systematically, the text focuses on the major questions that generate the most discussion and debate in the sociology of religion field.
Lila O'Donnell is a beautiful second generation Irish American, and something else. She is a Seer. While on sabbatical in Edinburgh, she meets the handsome Cormac MacClaire, who just landed a professor's job in the university. They fall in love, and are soon married in his familys ancestral castle. Despite its questionable background, she loves the intriguing estate. Soon she meets Dermott MacClaire, Cormac's identical twin. Seductive and intensely erotic, she finds it impossible to resist his strange sexual pull. Lila soon finds herself part of a scorching hot love triangle. When Dermott is suddenly kidnapped, she is unwillingly drawn back in time to the 17th century, and the Fae. She must do her part to save her husband, and her marriage. Celtic legend, shape shifters, and faery princes, not to mention a most incredible castle, will keep you glued to each page. This is a time travel romance which will hold your interest to the very end. Highland Guardian is book two in the best sellers Ancient Echoes Series.
The presumed link between mental disorder and violence has been the driving force behind mental health law and policy for centuries. Legislatures, courts, and the public have come to expect that mental health professionals will protect them from violent acts by persons with mental disorders. Yet for three decades research has shown that clinicians' unaided assessments of "dangerousness" are barely better than chance. Rethinking Risk Assessment: The MacArthur Study of Mental Disorder and Violence tells the story of a pioneering investigation that challenges preconceptions about the frequency and nature of violence among persons with mental disorders, and suggests an innovative approach to predicting its occurrence. The authors of this massive project -- the largest ever undertaken on the topic -- demonstrate how clinicians can use a "decision tree" to identify groups of patients at very low and very high risk for violence. This dramatic new finding, and its implications for the every day clinical practice of risk assessment and risk management, is thoroughly described in this remarkable and long-anticipated volume. Taken to heart, its message will change the way clinicians, judges, and others who must deal with persons who are mentally ill and may be violent will do their work.
(Limelight). The Singer's Companion combines the author's extensive research on hundreds of professional singers' and singing teachers' books with 30 years of personal teaching experience. The book concentrates on traditional vocal and artistic development, as employed at the most renowned universities and conservatories. At the same time, the presentation is extremely practical and accessible. The language is simple, and minimal space is given to theory. As each aspect of good singing and artistry is explained, enlightening quotations from dozens of the best singers and teachers, such as Enrico Caruso, Luciano Pavarotti, Eileen Farrell, Manuel Garcia, and Emma Seiler, help the singer to grasp the concept. The building of the vocal instrument and the artist is the focus. Topics include stance, breathing, phonation, resonance, range, health, choosing a teacher, vocal exercises, musicianship, pronunciation and diction, interpretation, performance, and selecting material. Many illustrative diagrams appear in the text. The book includes exercise sheets, sample songs, and an illustrative CD. Any singer, from the would-be professional to the diligent choir member, can benefit from this easy-to-use, thorough companion.
Why would Gustav Mahler (1860-1911), modernist titan and so-called prophet of the New Music, commit himself time and again to the venerable sonata-allegro form of Mozart and Beethoven? How could so gifted a symphonic storyteller be drawn to a framework that many have dismissed as antiquated and dramatically inert? Mahler's Symphonic Sonatas offers a striking new take on this old dilemma. Indeed, it poses these questions seriously for the first time. Rather than downplaying Mahler's sonata designs as distracting anachronisms or innocuous groundplans, author Seth Monahan argues that for much of his career, Mahler used the inner, goal-directed dynamics of sonata form as the basis for some of his most gripping symphonic stories. Laying bare the deeper narrative/processual grammar of Mahler's evolving sonata corpus, Monahan pays particular attention to its recycling of large-scale rhetorical devices and its consistent linkage of tonal plot and affect. He then sets forth an interpretive framework that combines the visionary insights of Theodor W. Adorno-whose Mahler writings are examined here lucidly and at length-with elements of Hepokoski and Darcy's renowned Sonata Theory. What emerges is a tensely dialectical image of Mahler's sonata forms, one that hears the genre's compulsion for tonal/rhetorical closure in full collision with the spontaneous narrative needs of the surrounding music and of the overarching symphonic totality. It is a practice that calls forth sonata form not as a rigid mold, but as a dynamic process-rich with historical resonances and subject to a vast range of complications, curtailments, and catastrophes. With its expert balance of riveting analytical narration and thoughtful methodological reflection, Mahler's Symphonic Sonatas promises to be a landmark text of Mahler reception, and one that will reward scholars and students of the late-Romantic symphony for years to come.
After a crushing breakup with his long-term boyfriend, Norman moves across the country to get away from his former life, much to the dismay of his fathers, George and Jack. When some troubling news brings Norman back home, he returns with his new partner, Andy, to make amends. But the long-anticipated reunion is challenged when differences in politics, sexual identity, and love threaten the bonds Norman has come to rebuild.
Threats of terrorism, natural disaster, identity theft, job loss, illegal immigration, and even biblical apocalypse--all are perils that trigger alarm in people today. Although there may be a factual basis for many of these fears, they do not simply represent objective conditions. Feelings of insecurity are instilled by politicians and the media, and sustained by urban fortification, technological surveillance, and economic vulnerability. Surveillance in the Time of Insecurity fuses advanced theoretical accounts of state power and neoliberalism with original research from the social settings in which insecurity dynamics play out in the new century. Torin Monahan explores the counterterrorism-themed show 24, Rapture fiction, traffic control centers, security conferences, public housing, and gated communities, and examines how each manifests complex relationships of inequality, insecurity, and surveillance. Alleviating insecurity requires that we confront its mythic dimensions, the politics inherent in new configurations of security provision, and the structural obstacles to achieving equality in societies.
How does our understanding of the reality (or lack thereof ) of race as a category of being affect our understanding of racism as a social phenomenon, and vice versa? This book focuses on the underlying assumptions that inform this view of race and racism, arguing that it is ultimately bound up in a politics of purity-an understanding of human agency, and reality itself, as requiring all-or-nothing categories with clear and unambiguous boundaries. Monahan calls for the emergence of a creolizing subjectivity that would place such ambiguity at the center of our understanding of race.
As president of the drama club at Ronald Reagan High School and the star of every school play, Desmond Channing spent most of his short life in the spotlight. But when Evan Harris, a hotshot transfer from New York, challenges his throne, Desmond responds, as any diva would, with lethal force. Now, stuck in the Seventh Circle, Hell’s most squalid cabaret venue, Desmond is forced to relive his disturbing tale of woe. As he presents his one-millionth consecutive show, Desmond performs with a desperate vigor in the hopes that he can prove he’s repented and be freed from this eternal, campy torment.
Parking Structures provides a single-source reference for parking structure designers, builders, and owners. This third edition is still the only such book. It addresses how to select the best functional and structural designs for a given situation, ensure long-term durability, design for easy maintenance, decide on the number and placement of entrances and exits, design an easily understood wayfinding system, design for ADA compliance, plan for internal auto and pedestrian traffic circulation, select the most effective and energy efficient lighting system, avoid the most common design and construction pitfalls, provide for adequate patron safety and security, carry out needed repairs, and extend the parking structure life. Parking Structures addresses all the major issues related to parking garages. It is an essential reference for parking structure owners, structural engineers, architects, contractors, and other professionals. New in the third edition: This third edition of Parking Structures includes new material on metric dimensions and recommendations for functional design globally, new research on flow capacity and queuing at parking entry/exits, an entirely new chapter on planning for a new parking structure, including cost issues and alternatives to structure construction, pedestrian considerations, safety in parking facilities, plazas above parking structures, an expanded chapter on seismic design, seismic retrofit, life cycle cost analysis, and upgrades to existing structures.
Chronicles the rise and decline of Ontario universities from the halcyon 1960s to the Common Sense Revolution through the history of its planning association, the Council of Ontario Universities. Collective Autonomy: A History of the Council of Ontario Universities, 1962-2000 is the first full-length account of an organization that has played a major role in the development of the university system in Ontario. Edward J. Monahan served as the council’s chief executive officer for over fifteen years. This is his insider’s account, enhanced by archival material, of the key role the universities played in planning the high academic quality of the Ontario provincial university system. Collective Autonomy traces the evolution of Ontario universities over a period of forty years, from the halcyon days of the 1960s, during which massive injections of public funds transformed these institutions from ivory towers to public utilities, through the 1970s and ’80s when universities were downgraded as a government spending priority and problems began to develop. It concludes by looking at the problems created by the “Common Sense Revolution” and the resulting severe cutbacks in government grants to universities. It chronicles the efforts of the universities to preserve their autonomy while expanding their service to the common good, and their efforts to maintain the delicate balance between university autonomy and public accountability.
There is a right way and a wrong way to summon her. Jess had done the research. Success requires precision: a dark room, a mirror, a candle, salt, and four teenage girls. Each of them--Jess, Shauna, Kitty, and Anna--must link hands, follow the rules . . . and never let go. A thrilling fear spins around the room the first time Jess calls her name: "Bloody Mary. Bloody Mary. BLOODY MARY." A ripple of terror follows when a shadowy silhouette emerges through the fog, a specter trapped behind the mirror. Once is not enough, though--at least not for Jess. Mary is called again. And again. But when their summoning circle is broken, Bloody Mary slips through the glass with a taste for revenge on her lips. As the girls struggle to escape Mary's wrath, loyalties are questioned, friendships are torn apart, and lives are forever altered. A haunting trail of clues leads Shauna on a desperate search to uncover the legacy of Mary Worth. What she finds will change everything, but will it be enough to stop Mary--and Jess--before it's too late?
A hilarious farce, in which a coastal New England hotel, the reader’s expectations, and possibly The Novel itself, are turned inside out by an outrageous cast of characters, a mutinous Author, and the onset of a disastrous storm.
A popular Anglican apologist, scholar, poet, novelist, and dramatist, C.S. Lewis never became Catholic. And yet, a great number of Catholics have a profound love for Lewis and have been formed by his great works. Chronicles of Faith: A Catholic Perspective on C.S. Lewis is a wonderful introduction or re-introduction to this outstanding literary and spiritual figure. Bishop Fintan Monahan guides the reader through the life and work of Lewis, from his childhood in Northern Ireland and his experiences of loss and war at a young age to his years as an academic in Oxford and his career as a world-renowned author. In a unique and accessible way, Chronicles of Faith explores the twists and turns of Lewis' spiritual journey, through which he was transformed from a young man of lost faith to a man of deep faith. This book also explains why Lewis' writings, both fiction and spiritual, continue to resonate and inspire Catholics, and other Christians, today.
In Crisis Vision, Torin Monahan explores how artists confront the racializing dimensions of contemporary surveillance. He focuses on artists ranging from Kai Wiedenhöfer, Paolo Cirio, and Hank Willis Thomas to Claudia Rankine and Dread Scott, who engage with what he calls crisis vision—the regimes of racializing surveillance that position black and brown bodies as targets for police and state violence. Many artists, Monahan contends, remain invested in frameworks that privilege transparency, universality, and individual responsibility in ways that often occlude racial difference. Other artists, however, disrupt crisis vision by confronting white supremacy and destabilizing hierarchies through the performance of opacity. Whether fostering a recognition of a shared responsibility and complicity for the violence of crisis vision or critiquing how vulnerable groups are constructed and treated globally, these artists emphasize ethical relations between strangers and ask viewers to question their own place within unjust social orders.
How did the events of September 11, 2001 come to be thought of as 9/11? The Shock of the News is an authoritative account of post-9/11 political and social processes, offering an in-depth analysis of the media coverage of this momentous event. Brian Monahan demonstrates how 9/11 has been transformed into a morality tale centered on patriotism, victimization, and heroes. Introducing the idea of “public drama” as a way of making sense of how media processed and packaged the 9/11 attacks for their audiences, Monahan not only illuminates how and why the coverage took shape as it did, but also provides us with new insights into the social, cultural, and political consequences of the attacks and their aftermath. Monahan explains how and why 9/11 became such a potent symbol, exploring how meanings and symbols get created, reinforced, and disseminated in modern society. Ultimately, Monahan offers an important new understanding of this singular event of our time, and his compelling narrative brings the momentous events back into focus.
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