CEOs from Reynolds and Reynolds, Harte-Hankes, Aspect and More on the Keys to Maximizing Acquisition, Retention and Loyalty: Profitable Customer Relationships
CEOs from Reynolds and Reynolds, Harte-Hankes, Aspect and More on the Keys to Maximizing Acquisition, Retention and Loyalty: Profitable Customer Relationships
Inside the Minds: Profitable Customer Relationships is the most authoritative book ever written on the essentials behind successful Customer Relationship Management. This title features Chairmen, Presidents, and CEOs from some of the nation's top CRM companies, who have each contributed chapters akin to objective, experience-related white papers or essays on the unique challenges they face in their field. In an over-arching as well as in-depth presentation of the fundamentals, authors articulate the unspoken rules and the important issues facing the CRM business today, and what will hold true into the future. From examining the fundamental role of the switchboard operator and direct marketing specialist, to evaluating changes industry-wide and addressing the need for risk-taking, this book pulls readers through all facets of Customer Relationship Management, from top to bottom. The different niches presented and the various perspectives illustrated enable readers to get inside the industry's great minds and gain valuable insights into the business, as the experts go back to basics in a must-read for anyone interested in building successful relationships with customers.
This edition adapts the considerable editorial resources of the German edition that it translates, to the needs of the general reader as well as the serious scholar, so as to constitute an unparalleled resource on this topic in the English language
We are here with you today." With those few words in August 1973, Sarah Chambers, her husband Richard, and their good friends Alice and Dick started a journey that took them far beyond anything they could possibly imagine. They explored the unseen realm of the spiritual world with their teacher "Michael." Along with good friend Eugene Trout, they created a new spiritual teaching - based in love - that helps people become more of who they truly are. The group kept transcripts of their meetings and those transcripts were copied and passed around to their friends and coworkers, then copied and passed to many others over the years. Volume 1 contains those transcripts - digitized, formatted for easier reading and edited to remove most real names. . . . "Why am I here?" someone asked one night. Michael answered, "To hear the words you didn't hear 2,000 years ago. Maybe this time, you will listen.
Jade Byner has endured the abuse for a long time. The seventeen-year-old is not as innocent as she would like others to believe, but she may have good reason to fear for her life. Her intricate escape plan seems to be flawless. By nightfall she should be in a distant city starting a new life with her beloved Josh. Bad, luck, bad people, and bad weather sabotage Jade's plan. Unexpected lethal winter temperatures numb her mind and diminish her ability to reason. Early the next morning she and Josh are near death in a large deserted park. Their only hope for survival lies with three elderly actors stranded in the same park after a late performance of a Christmas play. The frail old men face insurmountable obstacles caused by their own individual demons and the vicious weather. Their combined ingenuity and strength may not be enough to save themselves and the two young strangers from the deadly forces of nature.
Thank you for visiting our website. Would you like to provide feedback on how we could improve your experience?
This site does not use any third party cookies with one exception — it uses cookies from Google to deliver its services and to analyze traffic.Learn More.