The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns.
Packed with examples and case studies, this guide shows in a clear and practical way how issues and crises can be handled successfully and effectively with the minimum of damage.
Packed with examples and case studies, this guide shows in a clear and practical way how issues and crises can be handled successfully and effectively with the minimum of damage.
The purchase of this ebook edition does not entitle you to receive access to the Connected eBook on CasebookConnect. You will need to purchase a new print book to get access to the full experience including: lifetime access to the online ebook with highlight, annotation, and search capabilities, plus an outline tool and other helpful resources. Election Law and Litigation: The Judicial Regulation of Politics
Packed with examples and case studies, this guide shows in a clear and practical way how issues and crises can be handled successfully and effectively with the minimum of damage.
The purchase of this ebook edition does not entitle you to receive access to the Connected eBook on CasebookConnect. You will need to purchase a new print book to get access to the full experience including: lifetime access to the online ebook with highlight, annotation, and search capabilities, plus an outline tool and other helpful resources. Legislative Process is the only casebook that provides in-depth coverage of the goals, structures, processes, powers, and rules of Congress and its committees and subcommittees. With its extraordinarily impressive authorship team consisting of Abner J. Mikva, Eric Lane, Michael Gerhardt, and Daniel Hemel (each of whom has had significant legislative experience), this important casebook serves as an insider's perspective on the legislative process. The book takes a practical and process-oriented approach. It provides historical context on the role and drafting and interpretation of statutes, and includes extensive use of primary materials, including bills and statutes, committee reports and debates, legislative rules, constitutional provisions and other legislative authorities, and judicial decisions. New to the Fifth Edition: Up-to-date legislative and judicial developments regarding the Voting Rights Act of 1965, the Affordable Care Act, the budget process, and other landmark congressional statutes In-depth analyses of the two impeachments of Donald Trump and Supreme Court confirmation proceedings over the last few decades Comprehensive analysis of the mechanisms, besides impeachment, for holding presidents accountable for their misconduct Consideration of various proposals for reforming the federal law-making process Professors and students will benefit from: The detailed descriptions of the law-making process within Congress Comprehensive analysis of the relative scope of major congressional powers Inside accounts of legislative activities, including committee and subcommittee work The use of the casebook as a handbook for anyone interested in knowing more, or working in, Congress or state legislatures
The Dead Witness gathers the finest adventures among private and police detectives from the nineteenth century and into the early twentieth--including a wide range of overlooked gems creating the finest ever anthology of Victorian detective stories. "The Dead Witness," the 1866 title story by Australian writer Mary Fortune, is the first known detective story by a woman, a suspenseful clue-strewn manhunt in the Outback. This forgotten treasure sets the tone for the whole anthology-surprises from every direction, including more female detectives and authors than you can find in any other anthology of its kind. Pioneer women writers such as Anna Katharine Green, Mary E. Wilkins, and C. L. Pirkis will take you from rural America to bustling London. Female detectives range from Loveday Brooke to Dorcas Dene and Madelyn Mack. In other stories, you will meet November Joe, the Canadian half-Native backwoods detective who stars in "The Crime at Big Tree Portage" and demonstrates that Sherlockian attention to detail works as well in the woods as in the city. Holmes himself is here, too, of course-not in another reprint of an already well-known story, but in the first two chapters of A Study in Scarlet, the first Holmes case, in which the great man meets and dazzles Watson. Authors range the gamut from luminaries such as Charles Dickens to the forgotten author who helped inspire Edgar Allan Poe's "The Murders in the Rue Morgue," the first real detective story. Bret Harte is here and so is E. W. Hornung, creator of master thief Raffles. Naturally Wilkie Collins couldn't be left behind. Michael Sims's new collection unfolds the fascinating and entertaining youth of what would mature into the most popular genre of the twentieth century.
This resource guide to 100 key events in Latino history provides students, librarians, and scholars with hundreds of original and compelling term paper ideas and the key print and electronic sources needed for research. Latinos are the largest, fastest growing minority group in the United States, and the ways they have positively impacted our nation are significant and undeniable. This book examines the contributions of Latinos to U.S. history, providing hundreds of possible topics for term papers and research projects along with primary, secondary, web, and multimedia sources of topical information. Subjects such as the Treaty of Guadalupe Hidalgo (1848); the Bracero Program (1942); the United Farm Workers of America Is Formed (1962); and The Great American Boycott ("A Day Without Immigrants") of 2006 are just a few samples of the topics included. Each historical event is described briefly, followed by direction toward specific research and writing topics for the student-historian. At least two alternative term paper suggestions complement these ideas, allowing creative, original approaches to historical inquires.
This work is a composite index of the complete runs of all mystery and detective fan magazines that have been published, through 1981. Added to it are indexes of many magazines of related nature. This includes magazines that are primarily oriented to boys' book collecting, the paperbacks, and the pulp magazine hero characters, since these all have a place in the mystery and detective genre.
The embodiment of the American hero, the man of action, the pathfinder, Daniel Boone represents the great adventure of his age -- the westward movement of the American people. Daniel Boone: An American Life brings together over thirty years of research in an extraordinary biography of the quintessential pioneer. Based on primary sources, the book depicts Boone through the eyes of those who knew him and within the historical contexts of his eighty-six years. The story of Daniel Boone offers new insights into the turbulent birth and growth of the nation and demonstrates why the frontier forms such a significant part of the American experience.
The power of the media is unquestionable -- the dramatic effect it can have on public opinion and decision making is quite unique. Knowing how to use the media effectively is an essential part of the public relations practitioner's repertoire of skills. In this second edition of ""Effective Media Relations,"" three public relations professionals give clear, practical guidance on how to work with journalists to get the best possible media coverage. In Part 1, Alison Theaker looks at the media context and provides an overview of the law, ownership, ethics, new technology and media evaluation. In Part 2, David Wragg looks at the opportunities that are available in the written press and gives practical advice on how to work with them. Michael Bland takes a behind-the-scenes look at broadcast media in Part 3 and provides an insight into how radio and television interviews should be handled. Effective Media Relations provides an ideal primer for the newcomer to public relations. For the seasoned practitioner, it serves as a useful refresher for updating skills and provides invaluable overview of media relations.
Behavioral Approaches to Community Psychology reviews and evaluates the extension of social learning procedures to various demanding community problems. This book presents the applications of the behavioral paradigm for various social problems, including alcoholism, adult offenders, aging, unemployment, drug addiction, juvenile delinquency, environmental protection, psychiatric residence, and problems of the schools. Organized into 12 chapters, this book begins with an overview of the development and patterning of human behavior. This text then examines various research conducted in schools concerning behavioral approaches to educational problems. Other chapters consider the increasing concern and debate for the problems of crime and delinquency. This book discusses as well the concern of the society about opiate drug addiction and abuse. The final chapter deals with the strengthened relation between behaviorists and community psychologists. This book is a valuable resource for social psychologists and graduate students. Applied researchers and practitioners in community health settings will also find this book useful.
In 1971, Michael Blakemore joined the National Theatre as Associate Director under Laurence Olivier. The National, still based at the Old Vic, was at a moment of transition awaiting the move to its vast new home on the South Bank. Relying on generous subsidy, it would need an extensive network of supporters in high places. Olivier, a scrupulous and brilliant autocrat from a previous generation, was not the man to deal with these political ramifications. His tenure began to unravel and, behind his back, Peter Hall was appointed to replace him in 1973. As in other aspects of British life, the ethos of public service, which Olivier espoused, was in retreat. Having staged eight productions for the National, Blakemore found himself increasingly uncomfortable under Hall's regime. Stage Blood is the candid and at times painfully funny story of the events that led to his dramatic exit in 1976. He recalls the theatrical triumphs and flops, his volatile relationship with Olivier including directing him in Long Day's Journey into Night, the extravagant dinners in Hall's Barbican flat with Harold Pinter, Jonathan Miller and the other associates, the opening of the new building, and Blakemore's brave and misrepresented decision to speak out. He would not return to the National for fifteen years.
This book offers answers to essential questions about the border between the United States and Mexico and connected issues that are accessible to readers interested in immigration, border security, and U.S.-Mexico relations. Comprising seven chapters, The U.S.-Mexico Border: A Reference Handbook surveys the complex topic for students and readers. Chapter 1 discusses the political, social, and economic contexts in which the border came to exist. Chapter 2 discusses problems, controversies, and proposed solutions. Chapter 3 consists of original essays contributed by outside scholars, complementing the perspective and expertise of the author. Chapter 4 profiles major organizations and people who, as stakeholders in border politics, drive the agenda on the issue. Chapter 5 presents data and documents on the topic, giving readers the ability to analyze the facts. Chapter 6 provides additional resources that the reader may wish to consult, such as books, journal articles, and films. Chapter 7 provides a detailed chronology of important events, and the book closes with a useful glossary of key terms used throughout the book and a comprehensive subject index.
The first retrospective collection of the pioneering work of Frank M. Hohenberger, photographer laureate of Indiana in the first half of the twentieth century. More than 120 photos represent the magnificent career of a pioneer in American photography and provide a fascinating record of life in Indiana over almost 50 years.
Statistics for Lawyers presents the science of statistics in action at the cutting edge of legal problems. A series of more than 90 case studies, drawn principally from actual litigation, have been selected to illustrate important areas of the law in which statistics has played a role and to demonstrate a variety of statistical tools. Some case studies raise legal issues that are being intensely debated and lie at the edge of the law. Of particular note are problems involving toxic torts, employment discrimination, stock market manipulation, paternity, tax legislation, and drug testing. The case studies are presented in the form of legal/statistical puzzles to challenge the reader and focus discussion on the legal implications of statistical findings. The techniques range from simple averaging for the estimation of thefts from parking meters to complex logistic regression models for the demonstration of discrimination in the death penalty. Excerpts of data allow the reader to compute statistical results and an appendix contains the authors' calculations.
It also gives a full account of other radical leaders, such as John Champneys, who twice went into print to argue the case for radical Christianity, and Robert Cooche, who openly advocated believers' baptism, and denied original sin.
For a brief time following the end of the U.S. Civil War, American political leaders had an opportunity—slim, to be sure, but not beyond the realm of possibility—to remake society so that black Americans and other persons of color could enjoy equal opportunity in civil and political life. It was not to be. With each passing year after the war—and especially after Reconstruction ended during the 1870s—American society witnessed the evolution of a new white republic as national leaders abandoned the promise of Reconstruction and justified their racial biases based on political, economic, social, and religious values that supplanted the old North-South/slavery-abolitionist schism of the antebellum era. A Long Dark Night provides a sweeping history of this too often overlooked period of African American history that followed the collapse of Reconstruction—from the beginnings of legal segregation through the end of World War II. Michael J. Martinez argues that the 1880s ushered in the dark night of the American Negro—a night so dark and so long that the better part of a century would elapse before sunlight broke through. Combining both a “top down” perspective on crucial political issues and public policy decisions as well as a “bottom up” discussion of the lives of black and white Americans between the 1880s and the 1940s, A Long Dark Night will be of interest to all readers seeking to better understand this crucial era that continues to resonate throughout American life today.
This text now includes updates to all statistics, information on job design and empowerment, updated coverage of trade unionism and a new chapter on business ethics. It matches new NVQ requirements and incorporates new material relevant to courses and learning needs.
This is a modern, professional and practical approach to crisis management from a leading expert. The book examines the impact of a crisis - big or small - and the threat of negative publicity to corporate reputation. Most companies have no crisis management plans and hope that disaster will never strike. The author argues that consumerism, legislation, environmentalism, pressure groups, and investigative media all necessitate the development of a crisis communications plan. With a well thought out and practical plan the author shows how a crisis can be managed effectively or even turned to advantage through publicity giving the company's reputation a long term boost. Case studies examine the activities of 6 companies facing crises and the lessons to be learned from their approaches. Useful checklists are included as a handy quick reference for the practising PR professional.
Borgo Cataloging Guides are written by catalogers for catalogers. These guides provide surveys of cataloging practice and science in the Library of Congress classification scheme. Each book surveys a specific subject area, with comprehensive coverage of the actual subject headings and classification numbers.
Supporting Shrinkage describes a new approach to citizen-engaged, community-focused planning methods and technologies for cities and regions facing decline, disinvestment, shrinkage, and social and physical distress. The volume evaluates the benefits and costs of a wide range of analytic approaches for designing policy and planning interventions for shrinking cities and distressed communities. These include collaborative planning, social media, civic technology, game design, analytics, decision modeling and decision support, and spatial analysis. The authors present case studies of three US cities addressing shrinkage and decline, with a focus on issues of social justice, democratization of knowledge, and local empowerment. Proposed as a solution is an approach that puts community engagement and empowerment at the center, combined with data and technology innovations. The authors argue that decisions informed by qualitative and quantitative data and analytic methods, implemented through accessible and affordable technologies, and based on notions of social impact and social justice, can enable residents to play a leading role in the positive transformation of shrinking cities and distressed communities.
This book offers the first comprehensive exploration of how the ancient past has shaped screen stardom in Hollywood since the silent era. It engages with debates on historical reception, gender and sexuality, nostalgia, authenticity and the uses of the past. Michael Williams gives fresh insights into ‘divinized stardom’, a highly influential and yet understudied phenomenon that predates Hollywood and continues into the digital age. Case studies include Greta Garbo and Mata Hari (1931); Buster Crabbe and the 1930s Olympian body; the marketing of Rita Hayworth as Venus in the 1940s; sculpture and star performance in Oliver Stone’s Alexander (2004); landscape and sexuality in Troy (2004); digital afterimages of stars such as Marilyn Monroe; and the classical body in the contemporary ancient epic genre. The author’s richly layered ‘archaeological’ approach uses detailed textual analysis and archival research to survey the use of the myth and iconography of ancient Greece and Rome in some of stardom’s most popular and fascinating incarnations. This interdisciplinary study will be significant for anyone interested in star studies, film and cultural history, and classical reception.
Core Readings in Psychiatry, Second Edition, stands as an essential text for the academic. The contributors are distinguished experts who have a firm grasp of the relevant and classical citations in specific areas of psychiatry. In the intervening 8 years since the first edition, the profession's knowledge base has changed immensely. Included in this second edition are numerous citations and new topics such as AIDS, neuropsychiatry, models of psychoanalytic thought, child development, and medical economics. The book will open bibliographic doors for the academician as well as for the provider, manager, and consumer of psychiatric services and knowledge. It is designed to be an introduction and guide to the entire psychiatric literature.
Coping with Catastrophe is a practical handbook for people who provide psychosocial aftercare for victims of disasters. This completely revised and updated second edition includes the latest findings on the nature and effects of trauma, the psychological debriefing process and the effects of emergency work, and the latest treatment models for post-traumatic stress and abnormal grief. Eminently practical and easy to read, Coping with Catastrophe provides readers with information and skills to respond effectively and confidently to the needs of disaster survivors. It will be of immense value to a wide variety of helping professionals and carers, including social workers, psychologists, doctors, voluntary counsellors, and all those whose work brings them into contact with disaster victims.
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