Indefinite is the first major ethnographic study of American jails since the advent of racialized mass incarceration. The author was confined in a southern California county jail system during which time, he conducted what he calls an organic ethnography of jail life. The resulting study is an investigation of the vagaries of jail living, the relationship between custodial deputies and penal residents, the endurance strategies residents employed to protect their emotional selves from being overwhelmed by the nature of jail punishment, and consequences of extremes of vulnerability, uncertainty, and penal time. Indefinite toggles between what is peculiar to jail time and what is familiar in broader social life to develop general concepts, sensitizing schemes, and theories about social life that expand beyond the specifics of jail without reducing jail to a mere case study"--
The sixth edition of Teaching: Making A Difference stands as a cornerstone resource for pre-service educators seeking a comprehensive, contemporary, and accessible introduction to the field of teaching. Through its meticulous attention to accuracy and relevance, this text offers students the possibility to engage with the latest initiatives and governmental mandates shaping educational landscapes. Local case studies woven throughout each chapter serve as illuminating exemplars of current best practices, addressing the diverse cultural challenges confronting modern society. With its blend of theoretical insight and practical application, this textbook equips aspiring teachers with the essential knowledge and skills needed to make a meaningful impact in today's classrooms.
The most widely used periodontics text, Carranza's Clinical Periodontology provides both print and online access to basic procedures as well as the latest in advanced procedures and techniques in reconstructive, esthetic, and implant therapy. Not only does this book show how to do periodontal procedures, it describes how to best manage the outcomes and explains the evidence supporting each treatment. Written by leading experts Michael Newman, Henry Takei, Perry Klokkevold, and Fermin Carranza, along with a pool of international contributors, this edition also discusses the close connection between oral health and systemic disease. A new Expert Consult website includes the entire, fully searchable contents of the book, and takes learning to a whole new level with content updates, videos, a drug database, and much more. Comprehensive coverage describes all aspects of periodontics in a single volume, including periodontal pathology, the etiology of periodontal diseases, the relationship between periodontal disease and systemic health, treatment of periodontal diseases, oral implantology, supportive treatment, and ethics, legal, and practical matters. Problem-solving, scenario-based learning opportunities use well-documented case reports to help you learn both basic and advanced procedures and techniques. 'Speed to competence' is enhanced with access to print, online, and mobile platforms. A unique approach combines evidence-based decision-making, science transfer, and classification/nomenclature throughout every chapter. A one-of-a-kind Genetic Factors and Periodontal Disease chapter examines the role of genetic factors in gum disease. In-depth information serves as an excellent foundation in preparing for the National Board Dental Exam. Coverage of the latest advances includes the emerging link between periodontal disease and systemic health. Full-color illustrations depict the newest developments in surgical technology. A new Multidisciplinary Approach to Dental and Periodontal Problems chapter discusses the importance of collaborative care in the practice of periodontics. Etiology of Periodontal Diseases (Part 4) provides a more comprehensive background in periodontal anatomy, physiology, and pathogenesis.
A collection of revelatory stories from leading journalists between the coasts, offering a perspective on immigration, drug addiction, climate change, and more that you won’t find in the national media. After the 2016 election, the national media fretted over what they could have missed in the middle of the country. Journalists in the middle of the country shook their head at these narratives about Trump Country and the forgotten. Ted Genoways, one of the prominent contributors here, foresaw how close the election would be and in its aftermath put out a public call on Facebook, tagging writers from those midland states, to answer the national media’s puzzlement with their own stories of what had been lying in wait all along. Representing a true cross-section of America, both geographically and ethnically, these writers prepare us for another election cycle by highlighting the true diversity of the American experience. Esther Honig describes the effects of the immigration crackdown in Colorado; C.J. Janovy writes about the challenges of being an LGBTQ+ activist in Kansas; Karen Coates and Valeria Fernández show us the children harvesting our food; and Sydney Boles chronicles a miner’s protest in Kentucky. For readers willing to look at the American experience that the pundits don’t know about or cover, Midland is an invaluable peek into the hearts and minds of largely unheard Americans.
Analyzing the impact of black abolitionist iconography on early black literature and the formation of black identity, Fugitive Vision examines the writings of Frederick Douglass, William Wells Brown, William and Ellen Craft, Harriet Jacobs, and the slave potter David Drake. Juxtaposing pictorial and literary representations, the book argues that the visual offered an alternative to literacy for current and former slaves, whose works mobilize forms of illustration that subvert dominant representations of slavery by both apologists and abolitionists. From a portrait of Douglass's mother as Ramses to the incised snatches of proverb and prophesy on Dave the Potter's ceramics, the book identifies a "fugitive vision" that reforms our notions of antebellum black identity, literature, and cultural production.
The new, amazingly detailed, and thorough guide from the author of The Complete Civil War Road Trip Guide. Although the Civil War was fought across America, the most captivating events for history buff s seem to be those that occurred in the relatively small region surrounding the two wartime capitals, Washington, DC, and Richmond, Virginia. In The Civil War Road Trip: A Guide to Northern Virginia, Maryland, and Pennsylvania, author Michael Weeks takes you on complete tours of every major military campaign in the region during the first two years of the war, from First Manassas in 1861 to Gettysburg in 1863. Weeks has visited every site included here, learning their vibrant stories and driving thousands of miles to bring readers the most accurate information. Detailed directions and maps for your own road trip, along with a blow-by-blow history of each campaign, will guide you to and through some of the war’s most critical battlegrounds, including Fredericksburg, Antietam, and the Shenandoah Valley. Travel tips, historic lodging places, and further sources of information are also included. Fully up to date and thoroughly researched, this guidebook is indispensable for travelers interested in America’s history.
Diagnosis and Management of Adult Congenital Heart Disease, by Drs. Gatzoulis, Webb, and Daubeney, is a practical, one-stop resource designed to help you manage the unique challenges of treating long-term adult survivors of congenital heart disease. Authored by internationally known leaders in the field, this edition is the first that truly integrates anatomy and imaging technology into clinical practice, and includes new chapters on cardiac CT for ACHD assessment, critical and perioperative care, anesthesia for ACHD surgery, cardiac resynchronization therapy, and transition of care. Congenital defects are presented with high-quality illustrations and appropriate imaging modalities. Find all the information you need in one user-friendly resource that integrates anatomy, clinical signs, and therapeutic options. Confidently make decisions aided by specific recommendations about the benefits and risks of surgeries, catheter interventions, and drug therapy for difficult clinical problems. Recognize and diagnose morphologic disorders with the help of detailed, full-color diagrams. Quickly find what you need thanks to easily accessible, consistently organized chapters and key annotated references. Keep pace with the latest advancements including five new chapters on cardiac CT for ACHD assessment, critical and perioperative care, anaesthesia for ACHD surgery, cardiac resynchronisation therapy, and transition of care Comply with the latest European Society of Cardiology (ESC) and American College of Cardiology (ACC) practice guidelines - integrated throughout the book - for cardiac pacing and cardiac resynchronisation therapy See imaging findings as they appear in practice and discern subtle nuances thanks to new, high-quality images and illustrations Integrates anatomy, clinical signs and therapeutic options of congenital heart disease both in print and online!
Rapid and controversial, the spread of school choice initiatives across the United States has radically changed political debate about public education. In this book, Michael Mintrom explores the complex world of open-enrollment policies, charter schools and voucher plans to reveal how and why school choice has become a major issue, and he draws important conclusions about how innovative individuals can spur significant change in the policy arena. Policy entrepreneurs—individuals who take up a cause and make it part of the political agenda—have largely remained background figures without clear definition in the policymaking literature. This book is the first comprehensive and systematic treatment of the concept of policy entrepreneurship, providing an important foundation for explaining how policy proposals are initiated, considered, and adopted. Mintrom uses the emergence of school choice in state politics to examine how policy change originates. He shows how policy entrepreneurs have been instrumental in placing school choice onto state legislative agendas, despite the lack of compelling evidence about its merits, and how they use social networks, reframe policy issues, and attempt to shift the sites of policy debate. Blending innovative theory with both qualitative and quantitative investigation, Mintrom explains how energetic individuals made school choice a real choice. In doing so, he changes our broader understanding of how policy is formed.
The forgotten story of how southern white supremacy and resistance to desegregation helped give birth to the modern conservative movement During the civil rights era, Atlanta thought of itself as "The City Too Busy to Hate," a rare place in the South where the races lived and thrived together. Over the course of the 1960s and 1970s, however, so many whites fled the city for the suburbs that Atlanta earned a new nickname: "The City Too Busy Moving to Hate." In this reappraisal of racial politics in modern America, Kevin Kruse explains the causes and consequences of "white flight" in Atlanta and elsewhere. Seeking to understand segregationists on their own terms, White Flight moves past simple stereotypes to explore the meaning of white resistance. In the end, Kruse finds that segregationist resistance, which failed to stop the civil rights movement, nevertheless managed to preserve the world of segregation and even perfect it in subtler and stronger forms. Challenging the conventional wisdom that white flight meant nothing more than a literal movement of whites to the suburbs, this book argues that it represented a more important transformation in the political ideology of those involved. In a provocative revision of postwar American history, Kruse demonstrates that traditional elements of modern conservatism, such as hostility to the federal government and faith in free enterprise, underwent important transformations during the postwar struggle over segregation. Likewise, white resistance gave birth to several new conservative causes, like the tax revolt, tuition vouchers, and privatization of public services. Tracing the journey of southern conservatives from white supremacy to white suburbia, Kruse locates the origins of modern American politics.
Providing a new look at the intense public debate surrounding the death penalty in the United States, this book explores the various trends in public opinion that influence crime prevention efforts, create public policy, and reform criminal law. It examines eight core issues about the use of execution: cruel and unusual punishment, discrimination, deterrence, due process, culpability, scripture, innocence, and justice. It provides a brief history of capital punishment in the United States from the earliest known execution at the Jamestown Colony in 1608 to executions occurring as recently as 2008. Additional topics include the regionalization of capital punishment sentences, the spiritual and scriptural debate over the death penalty, the role of DNA evidence in modern execution sentences, and the ongoing effects of Furman v. Georgia, McClesky v. Kemp, Baze v. Rees, and other related court rulings.
The Cowboy President: How the American West Transformed Theodore Roosevelt details how his time spent in the Western Dakota Territory helped him recover from an overwhelming personal loss, but more importantly, how it transformed him into the man etched onto Mount Rushmore, a man who is still rated as one of the top five Presidents in American history. Unlike other Roosevelt biographies, The Cowboy President details how the land, the people and the Western code of honor had an enormous impact on Theodore and how this experience influenced him in his later years.
As the companion volume to Black Baseball Entrepreneurs, 1860–1901: Operating by Any Means Necessary, Lomax’s new book continues to chronicle the history of black baseball in the United States. The first volume traced the development of baseball from an exercise in community building among African Americans in the pre–Civil War era to a commercialized amusement and a rare and lucrative opportunity for entrepreneurship within the black community. In this book, Lomax takes a closer look at the marketing and promotion of the Negro Leagues by black baseball magnates. He explores how race influenced black baseball’s institutional development and shaped the business relationship with white clubs and managers. Lomax analyzes the decisions that black baseball magnates made to insulate themselves from outside influences. He explains how this insulation may have distorted their perceptions and ultimately led to the Negro Leagues’ demise. The collapse of the Negro Leagues by 1931 was, Lomax argues, “a dream deferred in the overall African American pursuit for freedom and self-determination.”
This book is a compilation of a life well spent as a world traveler and police commander with the Richmond Virginia Police Department. It is presented as is life, in the form of short stories of police operations and life lessons in other areas. There is much humor inside, because this is the way I saw my life. There is, as well, serious and well-thought-out tales that occurred over a lifetime of living.
The second edition of Horizontal Gene Transfer has been organized to provide a concise and up-to-date coverage of the most important discoveries in this fascinating field. Written by the most prominent gene transfer and genome analytical scientists, this book details experimental evidence for the phenomenon of horizontal gene transfer and discusses further evidence provided by the recent completion of genomic sequences from Archea, Bacteria, and Eucarya members. The relevance of horizontal gene transfer to plant and metazoan taxonomy, GM foods, antibiotic resistance, paleontology, and phylogenetic reconstruction is also explored. Horizontal Gene Transfer is essential for microbiologists, geneticists, biochemists, evolutionary biologists, infectious disease specialists, paleontologists, ecologists, and researchers working in plant/animal systematics and agriculture with an interest in gene transfer. This includes scientific researchers from government and industry concerned with the release of genetically modified organisms. - Up-to-the-minute reviews, maps, conclusions, urls to relevant websites and colour figures - Unique chapters, for example one written by paleontologists presents data for horizontal gene transfer from fingerprints form the fossil record
“[A] stirring narrative of the common soldier’s experiences on the southern end of the battlefield on the second day of fighting at Gettysburg.” —Civil War News “Stand to It and Give Them Hell” chronicles the Gettysburg fighting from Cemetery Ridge to Little Round Top on July 2, 1863, through the letters, memoirs, diaries, and postwar recollections of the men from both armies who struggled to control that “hallowed ground.” John Michael Priest, dubbed the “Ernie Pyle” of the Civil War soldier by legendary historian Edwin C. Bearss, wrote this book to help readers understand and experience, as closely as possible through the written word, the stress and terror of that fateful day in Pennsylvania. Nearly sixty detailed maps, mostly on the regimental level, illustrate the tremendous troop congestion in the Wheatfield, the Peach Orchard, and Devil’s Den. They accurately establish, by regiment or company, the extent of the Federal skirmish line from Ziegler’s Grove to the Slyder farm and portray the final Confederate push against the Codori farm and the center of Cemetery Ridge, which three Confederate divisions—in what is popularly known as Pickett’s Charge—would unsuccessfully attack on the final day of fighting. “‘Stand to It and Give Them Hell’ puts a human face on the second day of the nation’s epic Civil War battle . . . Mike Priest has taken a familiar story and somehow made it fresh and new. It is simply first-rate.” —Lance J. Herdegen, award-winning author of Union Soldiers in the American Civil War “Remarkable . . . Priest’s distinctive style is rife with anecdotes, many drawn from obscure diaries and letters, artfully stitched together in an original manner.” —David G. Martin, author of The Shiloh Campaign
This volume presents a sophisticated set of archival, forensic, and excavation methods to identify both individuals and group affiliations—cultural, religious, and organizational—in a multiethnic historical cemetery. Based on an extensive excavation project of more than 1,000 nineteenth-century burials in downtown Tucson, Arizona, the team of historians, archaeologists, biological anthropologists, and community researchers created an effective methodology for use at other historical-period sites. Comparisons made with other excavated cemeteries strengthens the power of this toolkit for historical archaeologists and others. The volume also sensitizes archaeologists to the concerns of community and cultural groups to mortuary excavation and outlines procedures for proper consultation with the descendants of the cemetery’s inhabitants. Copublished with SRI Press.
From the beginning of the sound era until the end of the 1930s, independent movie-making thrived. Many of the independent studios were headquartered in a section of Hollywood called "Poverty Row." Here the independents made movies on the cheap, usually at rented facilities where shooting was limited to only a few days. From Allied Pictures Corporation to Willis Kent Production, 55 Poverty Row Studios are given histories in this book. Some of the studios, such as Diversion Pictures and Cresent Pictures, came into existence for the sole purpose of releasing movies by established stars. Others, for example J.D. Kendis, were early exploitation filmmakers under the guise of sex education. The histories include critical commentary on the studio's output and a filmography of all titles released from 1929 through 1940.
From basic science and fundamental procedures to the latest advanced techniques in reconstructive, esthetic, and implant therapy, Newman and Carranza's Clinical Periodontology, 13th Edition is the resource you can count on to help master the most current information and techniques in periodontology. Full color photos, illustrations, and radiographs show you how to perform periodontal procedures, while renowned experts from across the globe explain the evidence supporting each treatment and lend their knowledge on how to best manage the outcomes. - UNIQUE! Periodontal Pathology Atlas contains the most comprehensive collection of cases found anywhere. - Full-color photos and anatomical drawings clearly demonstrate core concepts and reinforce important principles. - UNIQUE! Chapter opener boxes in the print book alert readers when more comprehensive coverage of topics is available in the online version of the text. - NEW! Chapters updated to meet the current exam requirements for the essentials in periodontal education. - NEW! Case-based clinical scenarios incorporated throughout the book mimic the new patient case format used in credentialing exams. - NEW! Additional tables, boxes, and graphics highlight need-to-know information. - NEW! Virtual microscope on Expert Consult offers easy access to high-resolution views of select pathology images. - NEW! Two new chapters cover periimplantitis and resolving inflammation. - NEW! Section on evidence-based practice consists of two chapters covering evidence-based decision making and critical thinking.
Kommentierte Bibliografie. Sie gibt Wissenschaftlern, Studierenden und Journalisten zuverlässig Auskunft über rund 6000 internationale Veröffentlichungen zum Thema Film und Medien. Die vorgestellten Rubriken reichen von Nachschlagewerk über Filmgeschichte bis hin zu Fernsehen, Video, Multimedia.
This two-volume treatise, the collected effort of more than 50 authors, represents the first comprehensive survey of the chemistry and biology of the set of molecules known as peptide growth factors. Although there have been many symposia on this topic, and numerous publications of reviews dealing with selected subsets of growth factors, the entired field has never been covered in a single treatise. It is essential to do this at the present time, as the number of journal articles on peptide growth factors now makes it almost im anyone person to stay informed on this subject by reading the possible for At the same time it is becoming increasingly apparent that primary literature. these substances are of universal importance in biology and medicine and that the original classification of these molecules, based on the laboratory setting of their discovery, as "growth factors," "lymphokines," "cytokines," or "colony-stimulating factors," was quite artifactual; they are in fact the basis of a common language for intercellular communication. As a set they affect es sentially every cell in the body, and in this regard they provide the basis to develop a unified science of cell biology, germane to all of biomedical research.
A comparative sociological account of eight different therapeutic communities, One Foot in Eden, originally published in 1988, was the first study in this area to compare observational material from such a large number of settings. The communities chosen represent the wide variety of therapeutic community practice at the time: a residential Rudolf Steiner school for mentally handicapped children; two contrasting residential psychiatric units; a community for the treatment of addiction; a communally organised community for mentally handicapped and disturbed young people; a psychiatric day hospital; and two contrasting halfway houses for disturbed adolescents. All these places are recognised therapeutic communities seeking to mobilise the social life of the community as an instrument of therapy, yet, as this study shows, they follow different (and sometimes antithetical) treatment practices. The book also directs new light on other areas, of particular concern to sociologists, such as the general properties of therapeutic work and the socialisation process as it is experienced by new community residents. It will be of special interest to therapeutic community staff, to sociologists of medicine and occupations, and to others involved in the care of disturbed and handicapped people.
Instant New York Times Bestseller Uncover the evidence-based science to slowing the effects of aging, from the New York Times bestselling author of the How Not to Die series When Dr. Michael Greger, founder of NutritionFacts.org, dove into the top peer-reviewed anti-aging medical research, he realized that diet could regulate every one of the most promising strategies for combating the effects of aging. We don’t need Big Pharma to keep us feeling young—we already have the tools. In How Not to Age, the internationally renowned physician and nutritionist breaks down the science of aging and chronic illness and explains how to help avoid the diseases most commonly encountered in our journeys through life. Physicians have long treated aging as a malady, but getting older does not have to mean getting sicker. There are eleven pathways for aging in our bodies’ cells and we can disrupt each of them. Processes like autophagy, the upcycling of unusable junk, can be boosted with spermidine, a compound found in tempeh, mushrooms, and wheat germ. Senescent “zombie” cells that spew inflammation and are linked to many age-related diseases may be cleared in part with quercetin-rich foods like onions, apples, and kale. And we can combat effects of aging without breaking the bank. Why spend a small fortune on vitamin C and nicotinamide facial serums when you can make your own for up to 2,000 times cheaper? Inspired by the dietary and lifestyle patterns of centenarians and residents of “blue zone” regions where people live the longest, Dr. Greger presents simple, accessible, and evidence-based methods to preserve the body functions that keep you feeling youthful, both physically and mentally. Brimming with expertise and actionable takeaways, How Not to Age lays out practical strategies for achieving ultimate longevity.
This reference work contains details of all the crimes resulting in executions in the fifteen western American territories. For each territory, entries are arranged chronologically and entered under the name of the condemned. Each entry provides the date, location, background and actions of the crime; details of the trial and execution of sentence; and references to the crime and execution in contemporary newspapers.
Adaptive optics is a field which is coming into its own with new discoveries occurring almost daily both in astronomy and in applications of AO in applied fields. In an adaptive optics system, the output from a wavefront sensor is used to calculate corrections that actively remove distortions from an image. The applications of adaptive optics in vision science have received considerable impetus from the knowledge developed by astronomers about how to correct images using AO technology. It is expected that developments in adaptive optics will radically change the face of astronomy in the 21st century. These systems will largely overcome the main limitation of ground-based telescopes, namely the severe reduction in image quality caused by turbulence in the Earth's atmosphere. Intended for use at near infrared wavelengths, adaptive optics allow imaging and spectroscopy at the limit of resolution imposed by optical diffraction an advance in astronomer's ability to view the heavens unparalleled since the invention of the telescope. AO is now also entering clinical medicine in the field of ophthalmology and other related fields. This new book presents several hundred current abstracts in the field, each fully indexed, for ease of access and contains a CD ROM for further research.
First published in 1998, this volume contains essays from leading thinkers on both sides of the Atlantic on the relationship between law and science. Science plays an ever-increasing part in the development of legislation and the adjudication of cases. Its limitations and its value are explored in these essays which discuss issues of methodology and of evidence. Amongst areas covered are silicone breast implants, the rape trauma syndrome, the environment, inventions and Bayesianism.
People, processes, and technology. These are the three major drivers of business achievement. The best leaders inherently understand that great companies start with great people. This is as true now as it was during the beginning of the industrial revolution, and understanding and staying current on the latest organizational behavior research and best practices paves the way for managerial success. In this updated edition of Organizational Behavior, theory, new research and real-world case studies are combined in an engaging manner to blend together the critical concepts and skills needed to successfully manage others and build a strong organization across all levels of a company. Featuring an in-depth view of the process and practice of managing individuals, teams, and entire organizations, the text provides a solid foundation for students and future managers.
Inclusive education has grown as an international movement to not only support students with disabilities but also promote equitable access, participation, and success for all students. This book will transform the capacity of teachers and specialists working with students and families to effectively support an inclusive approach to education for students on the autism spectrum. This book addresses the urgent need to identify inclusive educational environments and strategies for students on the autism spectrum so that they have the best chance of social, behavioural, and academic success at school. Teachers who include students on the autism spectrum in primary and secondary classrooms require greater knowledge of how they can best support the learning, social, and behavioural needs of their students. Without such knowledge, the consequences can include unsatisfactory learning experiences for all students, and interrupted schooling for the student on the autism spectrum through reduced attendance and retention, lower academic performance, exclusion, disengagement, and pressure on parents to make alternative arrangements for their child’s education. Inclusive education is socially, emotionally, and academically beneficial for all students and positively impacts on respectful attitudes to difference. This book presents innovative, evidence-based practices that will build the capacity of teachers and specialists implementing an inclusive and contextually relevant approach to education that will support students on the autism spectrum and meet the diverse needs of all students in their classrooms.
This book traces the origins and activities of the longest-standing collaborative teacher group in education, the Portfolio Group. Each chapter documents, historically and conceptually, the main intellectual moments in the evolution of the idea of knowledge communities. Authors illuminate the expansive work, research, and the leading/learning influence that the Portfolio Group has had in the local education community as well as on the international education landscape. In doing so, they illustrate the journey of a school-based, cross-institutional knowledge community and provide the proverbial light at the end of the tunnel for so many novice and newly formed groups seeking sustainability. The book demonstrates through the shared experiences of five teachers/teacher educators the ways in which varied collaborations aimed at professional development lead to teacher growth in practice, leadership, and career.
Why Great Leaders Don't Take Yes for an Answer, Second Edition offers a powerful framework every leader can use to promote honest, constructive dissent and skepticism; test their assumptions; more thoroughly consider "best alternatives"; make better choices, and align organizations to act on their decisions. In this new edition, Roberto presents new cases from Google, Ford, Intuit, and others, plus expands coverage to more deeply illuminate his decision-making approach. Offering both positive and negative examples, he presents a well rounded view of how to determine when "yes" means "yes," when it doesn't, and what to do when it doesn't. Roberto explains why "good process entails the astute management of the social, political, and emotional aspects of decision making" -- in other words, why effective leaders are well served by carefully "deciding how to decide." ¿ Know What You Don’t Know: How Great Leaders Prevent Problems Before They Happen lays out the key skills and capabilities required to ensure that problems do not remain hidden in your organization. It explains how leaders can become effective problem finders, unearthing problems before they destroy an organization. The book explains how leaders can become an anthropologist, going out and observing how employees, customers, and suppliers actually behave. It then goes on to present how they can circumvent the gatekeepers, so they can go directly to the source to see and hear the raw data; hunt for patterns, including refining your individual and collective pattern recognition capability; "connect the dots" among issues that may initially seem unrelated, but in fact, have a great deal in common; give front-line employees training in a communication technique; encourage useful mistakes, including creating a "Red Pencil Award"; and watch the game film, where leaders reflect systematically on their own organization's conduct and performance, as well as on the behavior and performance of competitors.
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