Cleveland is a crazy quilt of bold schemes, failed dreams, and colorful characters in this collection of Michael Heaton’s best newspaper and magazine stories. Heaton has reported on as wide a range of subjects as any active Cleveland journalist. On any day his byline might appear in any section of the region’s newspaper of record, The Plain Dealer, where he is a featured columnist and reporter. To get the story he has put on boxing gloves and entered the ring; accompanied a heroin addict while he shoplifted, fenced stolen goods, scored smack and shot up; and driven in a demolition derby. He has interviewed chefs and coroners, prosecutors and perpetrators, gypsies and priests. And he delivers each story with a sense of style—and a sense of humor.
The man who ruled daytime TV for two decades displays the same engaging style that made him so enormously popular--in a memoir bursting with terrific stories told with nostalgia, wit, and more than a touch of class. 100 photos throughout.
The first book entirely dedicated to the topic emphasizes the relation between basic research and actual processing technologies. As such, it covers complex microstructures down to the nanometer scale, structure/property relationships and potential applications in key industries. From the contents: * Constitution * Thermophysical Constants * Phase Transformations and Microstructures * Deformation Behaviour * Strengthening Mechanisms * Creep * Fracture Behaviour * Fatigue * Oxidation Resistance and Related Issues * Alloy Design * Ingot Production and Component Casting * Powder Metallurgy * Wrought Processing * Joining * Surface Hardening * Applications and Component Assessment
MANAGING QUALITY SERVICE IN HOSPITALITY: HOW ORGANIZATIONS ACHIEVE EXCELLENCE IN THE GUEST EXPERIENCE, 1st edition teaches the concept and principles of treating customers as guests and creating a WOW experience for them. Many other texts in this subject area skip over guest-focused service strategy in hospitality or service organizations. This text fully covers the topic of managing hospitality organizations by using academic studies and real life experience from companies like Walt Disney Company, Marriott, Ritz-Carlton, Darden Restaurants, Southwest Airlines and many others. The text is written in three sections: strategy, staffing, and systems. Each chapter includes suggested hospitality activities for students in which students are encouraged to visit local organizations to talk with guests, employees and managers to obtain a variety of perspectives on the guest experience. Other activities will have students going to the internet to visit established sites for hospitality organizations. Real and hypothetical hotels, restaurants, and other business types found in the hospitality industry are included as case studies giving the opportunity for discussion of hospitality concepts and principles. Ethics in Business segments encourage students to analyze ethical issues associated with chapter topics. Each chapter opens with learning objectives and ends with Lessons Learned, review questions, Ethics in Business, activities, and case studies. The included Instructor's Guide provides answers to the end-of-chapter questions and to the discussion questions following the chapter cases, additional field exercises in hospitality, true-false and multiple-choice quizzes, and additional material to assist the instructor in preparing course outlines and lesson plans, providing the best known about managing hospitality organizations big or small. Important Notice: Media content referenced within the product description or the product text may not be available in the ebook version.
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