Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations. Note: CD-ROM/DVD and other supplementary materials are not included in the digital editions of this book.
The authors argue that the move to teams has failed because teams themselves are unaware of their own needs, conflicts, and peculiarities. This text is a handbook for team members and leaders to succeed, through recognizing what teams are really like, not what they ought to be.
Leadership: A Communication Perspective has been at the forefront of university and college leadership courses for nearly three decades, providing a compelling, authoritative introduction to leadership as a communication-based activity. The new edition continues the tradition of excellence with an up-to-date treatment of theory and research combined with practical, real-world advice for improving communication competence and leadership effectiveness. Relevant: The authors profile contemporary leaders and organizations like Alibaba’s Jack Ma, Zappos’ Tony Hsieh, Facebook’s Sheryl Sandberg, Uber, The Container Store, Airbnb, Chipotle, the Waffle House, Nordstrom, and Google. Their presentation balances current scholarship and trends with historical perspectives to provide a fuller understanding of the study and practice of leadership. Comprehensive: Leadership and followership are examined in multiple contexts, including organizational leadership, public leadership, and leadership in groups and teams. Topics new to this edition include transcendent followership, the leadership skills approach, team coaching, escalation of commitment, invisible leadership, cultural intelligence, trigger events, and resilience. Full-featured: Self-Assessments measure readers’ perceptions of personal leadership skills, communication style, cultural intelligence, motivation to lead, and more. Case Studies examine leadership situations and pose thoughtful questions that prompt students to apply their experiences and understandings. Research Highlights summarize seminal and recent scholarship. Chapter Takeaways reinforce important concepts and action steps. Application Exercises offer abundant opportunities to explore, practice, and reflect on chapter content. Cultural Connections discuss leadership expectations and behaviors in other cultures. Leadership on the Big Screen correlates chapter concepts with the themes of popular films and documentaries.
The purpose of this research was to explore the phenomenon of public- public outsourcing partnerships as it may be employed by the DoD from a Federal Government perspective. Current outsourcing methods, guidance, and models are discussed as well as outsourcing related theories. Based upon the literature reviewed, a conceptual public-public outsourcing decision model is presented. A case study of the Brooks AFB initiative is then used to analyze the conceptual model. As a result of our analysis, an analytical public-public outsourcing decision model is developed. The analytical model also depicts the overall process path along which a decision-maker will travel. The end result is that decision-makers are now armed with an innovative decision-making tool that expands the envelope of opportunities to reduce base operations, support, and infrastructure costs.
Leadership is an integral component of the human experience and of practical importance to all. For nearly 25 years, the multiple editions of Hackman and Johnsons outstanding work have been the backbone of leadership courses at hundreds of colleges and universities. The authors extend this tradition of excellence in the Sixth Edition, which continues to serve as a valuable catalyst for generating new insights, debating controversial issues, and contributing to the ongoing dialogue on leading and following. Hackman and Johnson illuminate our understanding of leadership by approaching it as a communication-based activity. They artfully balance research and theory with practical, real-world suggestions for improving communication competence and leadership effectiveness in small-group, organizational, and public contexts. The comprehensive Sixth Edition adds discussions of organizational politics, project leadership, executive-level teams, adaptive leadership, intergroup leadership, sensemaking, and in extremis leadership. Readers will also appreciate the expanded treatment of bad leadership, emotional competencies, followership styles, charisma, leader development, crisis leadership, and virtual team leadership. Case studies cover such timely issues as the pink slime controversy, the legacy of Steve Jobs, banning super-sized soft drinks, the scandal at Penn State University, and the Miracle on the Hudson. Abundant examples, case studies, self-assessments, and research highlights enhance the presentation. Moreover, wide-ranging application exercises offer multiple opportunities for readers to review and apply the skills covered in the chapters.
Michael Mann is one of the most influential sociologists writing today. His three-volume work The Sources of Social Power, the third volume of which has just been completed, has transformed our way of thinking about power and has rewritten the history of human societies. No one interested in understanding how the modern world was shaped, how we got to where we are today, and where we're likely to be heading can afford to ignore this modern classic. Michael Mann is, as John Hall aptly describes him, "a Max Weber for our times." In this new book Michael Mann reflects on the meaning of his project as a whole, both as a contribution to social theory and as a guide to the options and constraints that face the contemporary world now and in the near future. He gives sustained attention to the situation of the United States, the nature of the challenge that may come from China, the unrestrained and perhaps unrestrainable power of finance, and the looming crisis of environmental degradation. This concise and accessible book is the ideal introduction to the work and thought of one of the most original social scientists in the world today. Students and scholars will find the book invaluable, and general readers will find in this book a clear and masterful guide to the key challenges we face in the years and decades ahead.
From the "New York Times"-bestselling author of "Oath of Office" comes a gripping thriller at the crossroads of politics and medicine. Dr. Lou Welcome is back in this heart-stopping medical thriller. A desperate phone call embroils Lou in scandal and murder involving the "society doc.
When Dr. John Meacham goes on a shooting spree, his business partner, office staff, and two patients are killed in the bloodbath. Then Meacham turns the gun on himself. The blame falls on Dr. Lou Welcome. And when Welcome looks into it further, the terrifying evidence he finds leads directly to the White House. Available in a tall Premium Edition. Martin's Press.
A crazy mixed up New York spaniel, Hackman visits his Manhattan pet shrink in a bid to solve his ongoing problems. Follow the adventures of Hackman and his pals in this humorous comic book. A book to appeal to both children and adults.
Organizational Diagnosis and Assessment presents sharp-image diagnosis, a distinctive approach to organizational consultation and planned change, that reflects current research and theorizing about organizational change and effectiveness. The authors draw on multiple analytical frames to produce empirically grounded models of sources of ineffectiveness and forces for change, showing how consultants, managers, and applied researchers can break free of unproductive practices and ways of thinking to avoid uncritical adoption of management fads. They offer workable solutions to critical problems and demonstrate ways to meet organizational challenges like market downturns, technological change, and alliances with other organizations. Organizational Diagnosis and Assessment covers diagnosis and assessment of work groups, organizations, and whole systems. This volume develops analytical approaches for problem solving and strategy formation in both for-profit and not-for-profit organizations. Diagnosis of public policy issues, like assessments of the effectiveness of health systems, is also addressed. Many of the models and techniques contribute to assessing the changing nature of the workplace, examining organizational decline and other life-cycle transitions; gendering; change and diversity in organizational culture and in workforce composition; the spread of new forms of work organization, including teams, flat hierarchies, and networks; new uses of information technology; and mergers and alliances among organizations. Organizational Diagnosis and Assessment will be invaluable to advanced students, consultants, and applied behavioral scientists in social sciences, management, social work, organizational and industrial psychology, organizational sociology, nursing, and public administration.
Governments play a major role in the development process, and constantly introduce reforms and policies to achieve developmental objectives. Many of these interventions have limited impact, however; schools get built but children don't learn, IT systems are introduced but not used, plans are written but not implemented. These achievement deficiencies reveal gaps in capabilities, and weaknesses in the process of building state capability. This book addresses these weaknesses and gaps. It starts by providing evidence of the capability shortfalls that currently exist in many countries, showing that many governments lack basic capacities even after decades of reforms and capacity building efforts. The book then analyses this evidence, identifying capability traps that hold many governments back - particularly related to isomorphic mimicry (where governments copy best practice solutions from other countries that make them look more capable even if they are not more capable) and premature load bearing (where governments adopt new mechanisms that they cannot actually make work, given weak extant capacities). The book then describes a process that governments can use to escape these capability traps. Called PDIA (problem driven iterative adaptation), this process empowers people working in governments to find and fit solutions to the problems they face. The discussion about this process is structured in a practical manner so that readers can actually apply tools and ideas to the capability challenges they face in their own contexts. These applications will help readers devise policies and reforms that have more impact than those of the past.
Mr. Mikey's Video Views started as a response to the three-line reviews found in most review guides, and the "self-serving" and exceedingly picky reviews written by most "popular critics." Mr. Mikey is a movie lover, and has fun and enjoys virtually every movie he sees. His reviews reflect this love of movies.
A dramatic, deeply informed account of one of the most consequential elections and periods in American history 1968—rife with riots, assassinations, anti–Vietnam War protests, and realpolitik—was one of the most tumultuous years in the twentieth century, culminating in one of the most consequential presidential elections in American history. The Contest tells the story of that contentious election and that remarkable year. Bringing a fresh perspective to events that still resonate half a century later, this book is especially timely, giving us the long view of a turning point in American culture and politics. Author Michael Schumacher sets the stage with a deep look at the people with important roles in the unfolding drama: Lyndon B. Johnson, Robert F. Kennedy, Eugene McCarthy, George Wallace, Richard Nixon, and especially Hubert H. Humphrey, whose papers and journals afford surprising new insights. Following these politicians in the lead-up to the primaries, through the chaotic conventions, and down the home stretch to the general election, The Contest combines biographical and historical details to create a narrative as intimate in human detail as it is momentous in scope and significance. An election year when the competing forces of law and order and social justice were on the ballot, the Vietnam War divided the country, and the liberal regime begun with Franklin D. Roosevelt was on the defensive, 1968 marked a profound shift in the nation’s culture and sense of itself. Thorough in its research and spellbinding in the telling, Schumacher’s book brings sharp focus to that year and its lessons for our current critical moment in American politics.
The consequences of ineffective coping are evident in the health of individuals and organisations. This book brings together a wealth of research and thinking about coping in occupational settings. Coping, Health and Organizations begins by looking at measurement of coping with stress. The theoretical and psychometric considerations discussed in the opening section of the book explore the principles for successful evaluation of coping, and the effectiveness of organizational support. The book continues, going through various problems in work including acute disasters, coping with subjective health problems, and then goes on to look at what companies can do to reduce factors that result in stress. The book concludes by looking at the debates of the past and present and discusses the future of coping at work. Key Features: * Stress at work and its affect on both the individual and the company is becoming an increasingly important factor in business today * Brings together a wealth of research and thinking about stress in occupational settings * A very forward thinking book
Basketball is now the second most popular sport world-wide trailing only futbol (soccer) in the number of participants, fans, and leagues. Its popularity is due to the fact that the game of basketball requires the most number of physical skills making basketball players the most complete athletes. The speed, grace and teamwork required to play the game combined with the athleticism required makes it beautiful to watch and fun to play. The United States has always been and always will be the greatest basketball nation. Although the rest of the world has been catching up with us (note the increasing number of international players in the NBA from all parts of the world) we invented it (thank you Dr. Naismith); we perfected it (thank you Coach Wooden, Bill Russell, Larry, Magic, Michael, Lebron, etc.); and we still have the highest concentration of excellence at all levels - high school, college and professional. Indiana has long been known to be basketball crazy. The image of a basketball goal on every garage, barn or any other place you can put one (including the governor’s residence) is based, as most legends are, on a ring of truth. Indiana has always been basketball crazy. Decades before “March Madness” became a national trademark, Hoosier Hysteria rippled through the entire state at tourney time. Other states can claim they are the “best” basketball state. Certainly North Carolina does and cases can be made for Kentucky, New York and California. This study provides overwhelming statistical evidence and so much anecdotal support that it is undeniable that Indiana IS the center of the basketball world.
Over 75% of network attacks are targeted at the web application layer. This book provides explicit hacks, tutorials, penetration tests, and step-by-step demonstrations for security professionals and Web application developers to defend their most vulnerable applications. This book defines Web application security, why it should be addressed earlier in the lifecycle in development and quality assurance, and how it differs from other types of Internet security. Additionally, the book examines the procedures and technologies that are essential to developing, penetration testing and releasing a secure Web application. Through a review of recent Web application breaches, the book will expose the prolific methods hackers use to execute Web attacks using common vulnerabilities such as SQL Injection, Cross-Site Scripting and Buffer Overflows in the application layer. By taking an in-depth look at the techniques hackers use to exploit Web applications, readers will be better equipped to protect confidential. The Yankee Group estimates the market for Web application-security products and services will grow to $1.74 billion by 2007 from $140 million in 2002 Author Michael Cross is a highly sought after speaker who regularly delivers Web Application presentations at leading conferences including: Black Hat, TechnoSecurity, CanSec West, Shmoo Con, Information Security, RSA Conferences, and more
This collection examines the forces, both external and internal, that lead corporations to behave efficiently and to create wealth. Corporations vest control rights in shareholders, the author argues, because they are the constituency that bear business risk and therefore have the appropriate incentives to maximize corporate value. Assigning control to any other group would be tantamount to allowing that group to play poker with someone else's money, and would create inefficiencies. The implicit denial of this proposition is the fallacy of the so-called stakeholder theory of the corporation, which argues that corporations should be run in the interests of all stakeholders. This theory offers no account of how conflicts between different stakeholders are to be resolved, and gives managers no principle on which to base decisions, except to follow their own preferences. In practice, shareholders delegate their control rights to a board of directors, who hire, fire, and set the compensation of the chief officers of the firm. However, because agents have different incentives than the principals they represent, they can destroy corporate value unless closely monitored. This happened in the 1960s and led to hostile takeovers in the market for corporate control in the 1970s and 1980s. The author argues that the takeover movement generated increases in corporate efficiency that exceeded $1.5 trillion and helped to lay the foundation for the great economic boom of the 1990s.
Following in the footsteps of the massively successful Volume One, the second volume of Michael Chabon Presents the Amazing Adventures of the Escapist collects issues three and four of the likewise popular quarterly series. Among the stories in this volume: "To Reign in Hell" by Brian K. Vaughan and Roger Petersen; "Heil and Fear Well" by Marv Wolfman, Joe Staton, and R. Sikoryak; "The Trial of Judy Dark" by Kevin McCarthy and Dean Haspiel; "The EscapeNot" by Paul Hornschemeier; "Escapist 2966" by Stuart Moore and Steve Conley; "The Boy Who Would Be the Escapist" by Kevin McCarthy and C. Scott Morse; and "Chain reaction" by Matt Kindt. Plus historical text by Roy Thomas and a bevy of pinups by Mike Mignola, John Cassaday, Farel Dalrymple, Jim Mahfood, and more!
Tens of thousands of readers have enjoyed Mike’s Worthless Opinions (www.mikesworthlessopinion.com) over the past five years; his refreshingly simple way of looking at life has promoted patience, tolerance, and good will worldwide. Mike reveals his simple solutions to complicated issues with knowledge gained by real experience. Having traveled to over one hundred countries, educated by Jesuits, and his extensive business success, Mike’s opinions reveal amazing logic and truth. Same Same, but Different is a continuing collection of issues we all face, and the follow up book to Mike’s, Memoirs of a White Man, a book that deals with man’s social struggles, mistakes, and the lessons we learn from them. Sit back and enjoy; you may find out that Mike’s opinions, are not that worthless after all.
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