Michael E. Milakovich's Books

Digital Governance

New Technologies for Improving Public Service and Participation

By: Michael E. Milakovich

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Digital Governance

New Technologies for Improving Public Service and Participation

By: Michael E. Milakovich

The application of digital information and communication technologies (ICTs) to reform governmental structures, politics, and public administration is widely and perhaps naively viewed as the twenty-first century "savior," the enlightened way to reinvigorate democracy and improve the quality of citizen services. In this timely and thorough analysis, Michael Milakovich examines the assumptions underlying the ‘e-government revolution’ in light of the financial exigencies facing many commercial enterprises, governments and other organizations. Computer-driven information and communications technologies are impacting all aspects of public sector service delivery worldwide and many governments are moving away from an agency-centric toward a more citizen-centric approach to offering online services. This book explores the transition from electronic government (e-gov) to digital or d-governance, emphasizing the importance of citizen participation and information technology to accomplish the change. The chapters concentrate on strategies for public administration organizational transformation and their implications for improved and measurable government performance. Digital self-governance is a broader umbrella-term referring to the networked extension of ICT relationships to include faster access to the web, mobile service delivery, networking, teleconferencing and use of multi-channel information technologies to accomplish higher-level two-way transactions. The shift from bureaucracy-centered to customer-centric service orientation is viewed as a means to restore public trust and improve service quality: Digital governance is the next step for governments at all levels to reduce costs, meet citizen expectations, and achieve economic recovery goals.

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Page Count

377

Publisher

Routledge

Published Date

ISBN 10

1136718982

ISBN 13

9781136718984

Digital Learning

The Challenges of Borderless Education

By: Michael E. Milakovich,Jean-Marc Wise

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Digital Learning

The Challenges of Borderless Education

By: Michael E. Milakovich,Jean-Marc Wise

Today quality of education hinges less on mode of instruction or institutional reputation than on the commitment of individual administrators and instructors to understand and apply digital learning. Digital Learning reveals the technologies behind successful implementation of online learning and teaching, and introduces the most important concepts and relationships in plain language. Readers are also provided with a glossary of key terms and a selection of resources.

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Page Count

463

Publisher

Edward Elgar Publishing

Published Date

ISBN 10

178897946X

ISBN 13

9781788979467

Improving Service Quality in the Global Economy

Achieving High Performance in Public and Private Sectors, Second Edition

By: Michael Milakovich

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Improving Service Quality in the Global Economy

Achieving High Performance in Public and Private Sectors, Second Edition

By: Michael Milakovich

Within American service sector organizations there exists a gap between understanding customer service quality improvement (QI) theories and applying them. Improving Service Quality in the Global Economy: Achieving High Performance in Public and Private Sectors, Second Edition fills that gap by presenting theory, application models, and cases of su

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Page Count

427

Publisher

CRC Press

Published Date

ISBN 10

1420031139

ISBN 13

9781420031133

Digital Governance

Applying Advanced Technologies to Improve Public Service

By: Michael E. Milakovich

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Digital Governance

Applying Advanced Technologies to Improve Public Service

By: Michael E. Milakovich

The application of digital information and communication technologies (ICTs) to reform governmental structures and public service is widely and perhaps naively viewed as the 21st century "savior", the enlightened way to reinvigorate democracy, reduce costs, and improve the quality of public services. This book examines the transition from e-government to digital governance in light of the financial exigencies and political controversies facing many governments. The chapters concentrate on strategies for public sector organizational transformation and policies for improved and measurable government performance in the current contentious political environment. This fully updated second edition of Digital Governance provides strategies for public officials to apply advanced technologies, manage remote workforces, measure performance, and improve service delivery in current crisis-driven administrative and political environments. The full implementation of advanced digital governance requires fundamental changes in the relationship between citizens and their governments, using ICTs as catalysts for political as well as administrative communication. This entails attitudinal and behavioral changes, secure networks, and less dependence on formal bureaucratic structures (covered in Part I of this book); transformation of administrative, educational, and security systems to manage public services in a more citizen-centric way (covered in Part II); the integration of advanced digital technologies with remote broadband wireless internet services (Part III); and the creation of new forms of global interactive citizenship and self-governance (covered in Part IV). Author Michael E. Milakovich offers recommendations for further improvement and civic actions to stimulate important instruments of governance and public administration. This book is required reading for political science, public administration, and public policy courses, as well as federal, state, and local government officials.

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Page Count

395

Publisher

Routledge

Published Date

ISBN 10

1000456226

ISBN 13

9781000456226

Digital Governance

New Technologies for Improving Public Service and Participation

By: Michael E. Milakovich

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Digital Governance

New Technologies for Improving Public Service and Participation

By: Michael E. Milakovich

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N/A

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Solve jigsaw puzzle

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Page Count

377

Publisher

Routledge

Published Date

ISBN 10

1136718982

ISBN 13

9781136718984

Book's by Michael E. Milakovich

Digital Governance

Digital Governance

Digital Learning

Digital Learning

Improving Service Quality in the Global Economy

Improving Service Quality in the Global Economy

Digital Governance

Digital Governance

Digital Governance

Digital Governance

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