The Life of a Girl Named Merle is an autobiography of my life. While I was born and raised in a big city, I am more of a country girl at heart. I had a good childhood, worked most of my life, and married with a family of my own. I had good times, funny times, exciting times, and some sad times, but most of all, a wonderful life. My name is special to me as you will read in my story. You can say it's my name that made me strong. So the point is, a title is just a title, like a book is just a book; but it is the contents, along with its title, that tells the story.
Storytelling is relationship. Stories become the threads that bind a family. We all tell stories about our experiences and daily life. When we die, it is our stories that are remembered. Family stories remembered and shared help the family, and the individuals who comprise it, to survive and flourish. Storytelling within the family provides quality time; creating bonds, increasing listening skills, and fostering communication. Enrich your family life, connect with your children, and celebrate your ancestors by learning to tell family stories, folktales, and nursery rhymes. Telling Tales: Storytelling in the Family is a fascinating guide to the art of gathering and telling stories. Written by three renowned storytellers, Telling Tales includes personal stories, how-to tips and extensive resource lists, and builds upon the success of the acclaimed first edition. Storytelling is contagious. Telling stories helps us make sense of what is happening around us and within ourselves. Stories are our powerful gift to the younger generation.
National League players planned revolt as the crowds swelled, hoping to take advantage of baseball's growing popularity. The season became, as one sportswriter said, something approaching a Lobster-Frankenstein nightmare."--BOOK JACKET.
Hailed as a pioneer achievement upon its original publi-cation and awarded the Pulitzer Prize in history in 1944, The Growth of American Thought has won appreciative reviews and earned the highest regard among historians of the national experience. With his elaboration of the complex interrelationships between the growth of American thought and the whole American social milieu, Curti creates not only an intellectual history, but a social history of American thought.
Inhaltsangabe:Abstract: This thesis resolves the need for an industry award for service excellence in retailing, based on a comprehensive framework to foster management quality. A service excellence framework is developed and the design for a new service excellence award is proposed. The proposed framework is based on the Industrial Excellence Award. In addition to the original four fundamental processes a fifth component is introduced: the customer. To complete the framework, the seven components of management quality known from the IEA are adopted. This framework is the structure for the self-assessment questionnaire that will be the core of the new Best Retailer service excellence award. Through an extensive literature review, success factors and empirically tested items for questionnaires were identified and assigned to the corresponding sections in the questionnaire. The result is a collection of questions that - if appropriately considered by management can help introducing service excellence in the retailing industry. The modus operandi of a possible future award competition is suggested to stay close the example of the IEA in order to leverage the existing brand. This should help to popularize the new award, to create outstanding showcases quickly, and to disseminate excellent management quality in the industry. Inhaltsverzeichnis:Inhaltsverzeichnis: AcknowledgementsII List of abbreviations:3 Executive Summary5 1.Introduction6 2.Retailing8 2.1Developments and Trends8 2.1.1Modern History of Retailing and Retailing Formats8 2.1.2Past and Future Trends11 2.2Strategies & Concepts18 2.2.1Retailing Classifications18 2.2.2Positioning20 2.2.3Strategies for Competitive Advantage21 2.2.4Scientific Concepts in Retailing23 2.3Success Factors in Retailing28 2.3.1Employees29 2.3.2Technology32 2.3.3Customer Service33 3.Service37 3.1Strategies and Concepts39 3.1.1Service Business Classifications39 3.1.2Strategies for Service firms41 3.1.3Excellence42 3.1.4Service Concepts in Literature49 3.2Service Management57 3.2.1Service Management Functions59 3.2.2The Service Process61 3.2.3The Service System61 3.3New Service Design & Development63 3.3.1The Service Concept64 3.3.2The Service Positioning Matrix64 3.3.3NSD Process Cycle66 3.3.4NSD-Innovation Matrix67 3.3.5Service Blueprinting68 3.4Service Quality and Customer Satisfaction69 3.4.1Overall Service Quality69 3.4.2Service Process Quality72 3.4.3Perceived Service [...]
Capitalize on the principles of psychology to develop more effective leadership! Whether you work in a smokestack industry, the service sector, or a high-tech information-based business, the basic principles of industrial/organizational psychology you will find in The Handbook of Organizational Performance can help you obtain better performance from your employees. This comprehensive volume contains all the information you need to understand on-the-job behavior and effectively manage your employees. The Handbook of Organizational Performance gives you the tools and techniques you need to reward positive employee behaviors and correct undesirable ones before they become destructive habits. Using the principles of industrial/organizational psychology, you will learn how to train employees, how to determine criteria for performance appraisals, and how to establish leadership in the workplace. The Handbook of Organizational Performance is a comprehensive guide to all areas of management, including: designing more effective training managing occupational stress using ”pay-for-performance” plans reducing job-related injury and illness taking an active role in occupational safety encouraging business ethics With its clear structure and helpful charts, tables, and figures, The Handbook of Organizational Performance is an indispensable management tool and an essential text for students of business.
A great university in turbulent times From the deluge of World War II vets on the GI bill through the 1960s radicalism that made national headlines, the University of Wisconsin's history has been a part of American history. Historians, as well as the University's hundreds of thousands of alumni, faculty, staff, and students, will welcome this fourth volume covering the University's recent past. E. David Cronon and John W. Jenkins record in lively, readable prose a period that began with the influx of returning war veterans, more than doubling the University's enrollment in a single year. They explore the dark McCarthy era of loyalty oaths and blacklists during the 1950s and detail the actions of University president E. B. Fred, who stood out among American academic leaders for his commitment to principle and fair play. The turbulent 1960s, which opened with students reporting on their summertime Freedom Ride experiences throughout the American South and ended with the Vietnam War-related bombing of Sterling Hall in 1970, are a record of how an era of idealism gave way to one characterized by angry dissent and disorder, the rise of women's liberation, flower power, black power, and student power. The history concludes with the passage of legislation creating the University of Wisconsin System of campuses in 1971--an action that followed nearly three decades of experiments, compromises, and political struggles involving several governors.
Keeping track of prolific authors who write fiction series was quite challenging for even the most ardent fan until To Be Continueddebuted in 1995. Noew, readers will be happy that the soon-to-be-released second edition has added 1,600 new books and 400 new series. To Be Continued, Second Edition, maintians the first volume's successful formula that featured concise A-to-Z entries packed with useful information, including titles, publishers, publication dates, genre categories, annotations, and subject terms. Among the genre categories that can be found in To Be Continued are romance, science fiction, crime novel, horror, adventure, fantasy, humor, western, war, Christian fiction, and others.
Sitka spruce, the largest of the world's spruces, is an important component of British Columbia's coastal forests. Its ecology gives it a special place in the sustainable management of the province's forests. However, in west coast forestry it is poorly known in comparison with its main coniferous companions -- Douglas-fir, western redcedar, and western hemlock. As an important international forestry resource, it is crucial that Sitka spruce -- its ecology and the ecosystems in which it occurs -- be clearly understood by those who are involved with its management.
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