Matthew W. Seeger's Books

Effective Crisis Communication

Moving From Crisis to Opportunity

By: Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger

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Effective Crisis Communication

Moving From Crisis to Opportunity

By: Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger

In this fully updated Fifth Edition, three of today’s most respected crisis/risk communication scholars provide the latest theory, practice, and innovative approaches for handling crisis. This acclaimed book presents the discourse of renewal as a theory to manage crises effectively. The book provides in-depth case studies that highlight successes and failures in dealing with core issues of crisis leadership, managing uncertainty, communicating effectively, understanding risk, promoting communication ethics, enabling organizational learning, and producing renewing responses to crisis. Unlike other crisis communication texts, this book answers the question, "What now?" and explains how organizations can and should emerge from crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis.

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Page Count

170

Publisher

SAGE Publications

Published Date

ISBN 10

1071852418

ISBN 13

9781071852415

Theorizing Crisis Communication

By: Timothy L. Sellnow,Matthew W. Seeger

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Theorizing Crisis Communication

By: Timothy L. Sellnow,Matthew W. Seeger

Explore the major theories within crisis communication, fully revised and updated Theorizing Crisis Communication provides a comprehensive and state-of-the-art review of both current and emerging theoretical frameworks designed to explain the development, management, and consequences of natural and human-caused crises. A critique of the many theoretical approaches of crisis communication, this volume provides readers with an in-depth understanding of the management, response, resolution, and significance of failures in corporate responsibility, as well as destructive global events such as pandemics, earthquakes, hurricanes, tsunamis, chemical spills, and terrorist attacks. This second edition contains new theories from related subfields and updated examples, references, and case examples. New chapters discuss metatheoretical considerations and theoretical advancements in the study of social media. Throughout the text, the authors highlight similarities, patterns, and relationships across different crisis types and offer insight into the application of theory in the real world. Integrating work from organizational studies, social sciences, public relations, and public health, this book: Covers a broad range of crisis communication theories, including those relevant to emergency response, risk management, ethics, resilience and crisis warning, development, and outcomes Presents theoretical frameworks based on research disciplines including sociology, psychology, applied anthropology, and criminal justice Provides clear and compelling examples of application of theory in contexts such as rhetoric, mass communication, social media, and warning systems Offers a systematic and accessible presentation of topics by explaining each theory, describing its applications, and discussing its advantages and drawbacks Theorizing Crisis Communication, Second Edition, is the perfect textbook for advanced undergraduate and graduate students of crisis and risk communication, and an importance reference for scholars, researchers, and practitioners in fields including crisis communication, emergency management, disaster studies, sociology, psychology, and anthropology.

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Page Count

368

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119615917

ISBN 13

9781119615910

Effective Risk Communication

A Message-Centered Approach

By: Timothy L. Sellnow,Robert R. Ulmer,Matthew W. Seeger,Robert Littlefield

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Effective Risk Communication

A Message-Centered Approach

By: Timothy L. Sellnow,Robert R. Ulmer,Matthew W. Seeger,Robert Littlefield

Coordination of risk assessments and risk communication strategies requires information sharing and establishing networks of working relationships between groups and agencies. Establishing these relationships necessitates overcoming - stitutional, cultural, and political boundaries. Signi?cant barriers exist between r- ulatory agencies and industry groups. Traditionally, these groups have mistrusted one another, and cooperation and collaboration, including sharing information, c- respondingly has been limited. The adoption of radio frequency identi?cation te- nology for tracking livestock, for example, has been met with signi?cant resistance due in part to mistrust between regulatory agencies and producers (Veil, 2006). In the food industry, the need for coordination has been enhanced by industry in- gration and globalization of both markets and production. In the case of GM foods discussed earlier, disagreements between U. S. , European Union, and Canadian r- ulatory agencies fueled the debate over the safety of GM crops. Overcoming institutional and cultural barriers, and mistrust is necessary to create consistency in risk messages. Open communication and information sharing can help clarify where risk perceptions diverge and identify points of convergence. The outcome may not be universal agreement about risks, but convergence around the general parameters of risk. Summary These best practice strategies of risk communication are not designed to function as distinct steps or isolated approaches. Rather than being mutually exclusive, they serve to complement one another and create a coherent approach to confronting risk communication problems.

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Page Count

185

Publisher

Springer Science & Business Media

Published Date

ISBN 10

0387797270

ISBN 13

9780387797274

Communication in Times of Trouble

By: Matthew W. Seeger,Timothy L. Sellnow

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Communication in Times of Trouble

By: Matthew W. Seeger,Timothy L. Sellnow

Presents the best practices of crisis communication and emergency risk communication This book covers crisis communication strategies and focuses on practical applications for effective management. It includes an extensive discussion of best practices in pre-crisis, crisis and post crisis stages. The book pays special attention to the needs of meeting the needs of diverse audiences and communicating in a responsive and responsible way. The principles are appropriate for many kinds of events including earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics as well as industrial accidents, toxic spills, transportation disasters, fires and intentional events. In the first chapter, Communication in Times of Trouble introduces the concept of best practices and establishes their relevance for crisis communication and emergency risk communication. A chapter is dedicated to each of the ten best practices. In each chapter, the best practice is described, examples of successful and unsuccessful application of the best practice in both organizational crises and natural disasters/emergencies are provided, advice for practical application is given, and a summary is provided. The concluding chapter details the challenges and opportunities for developing and implementing a response strategy that includes the best practices as a whole. Focuses on application and explanation in crisis communication to benefit those with backgrounds in emergency management, risk management, political science, disaster sociology, and public health Covers natural, large-scale emergencies such as earthquakes, tornadoes, hurricanes, tsunamis, epidemics, and pandemics, which aren’t generally detailed in existing crisis communication texts Presents 10 best practices for dealing with emergencies: Process Approach; Pre-Event Planning; Partnerships; Public Concern; Honesty; Collaborate; Media access; Compassion; Uncertainty; Empowerment Communication in Times of Trouble will be of great interest to undergraduate students and practitioners in communication, public relations, public affairs, public information, public health, and emergency management.

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Page Count

149

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119229243

ISBN 13

9781119229247

Narratives of Crisis

Telling Stories of Ruin and Renewal

By: Matthew Seeger,Timothy L. Sellnow

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Narratives of Crisis

Telling Stories of Ruin and Renewal

By: Matthew Seeger,Timothy L. Sellnow

How did you first hear about 9/11? What images come to mind when you think of Hurricane Katrina? How did your community react to the Sandy Hook Elementary School shooting? You likely have your own stories about these tragic events. Yet, as a society, we rarely stop to appreciate the narratives that follow a crisis and their tremendous impact. This book examines the fundamental role that narratives play in catastrophic events. A crisis creates a communication vacuum, which is then populated by the stories of those who were directly affected, as well as crisis managers, journalists, and onlookers. These stories become fundamental to how we understand a disaster, determine what should be done about it, and carry forward our lessons learned. Matthew W. Seeger and Timothy L. Sellnow outline a typology of crisis narratives: accounts of blame, stories of renewal, victim narratives, heroic tales, and memorials. Using cases to illustrate each type, they show how competing accounts battle for dominance in the public sphere, advancing specific organizational, social, and political changes. Narratives of Crisis improves our understanding of how consensus forms in the aftermath of a disaster, providing a new lens for comprehending events in our past and shaping what comes from those in our future.

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Page Count

212

Publisher

Stanford University Press

Published Date

ISBN 10

0804799520

ISBN 13

9780804799522

Effective Crisis Communication

Moving From Crisis to Opportunity

By: Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger

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Effective Crisis Communication

Moving From Crisis to Opportunity

By: Robert R. Ulmer,Timothy L. Sellnow,Matthew W. Seeger

This book provides readers with practical advice on how to effectively manage and overcome a crisis. The authors offer guidelines for taking the many challenges that crisis present and turning those challenges into opportunities.--[book cover].

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Page Count

216

Publisher

SAGE

Published Date

ISBN 10

1412914191

ISBN 13

9781412914192

Effective Crisis Communication

Moving from Crisis to Opportunity

By: Robert R. Ulmer,Timothy Lester Sellnow,Matthew Wayne Seeger

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Effective Crisis Communication

Moving from Crisis to Opportunity

By: Robert R. Ulmer,Timothy Lester Sellnow,Matthew Wayne Seeger

This book provides the reader practical advice on how to effectively manage and overcome a crisis. Authors Robert R. Ulmer, Timothy L. Sellnow, and Matthew W. Seeger provide guidelines for taking the many challenges that crises present and turning those challenges into opportunities for overcoming a crisis. Key Features of this second edition : ' Brings together theory and experience: This book introduces readers to sound research and best practices in the field of crisis communication. ' Provides advice on how.

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Page Count

265

Publisher

SAGE

Published Date

ISBN 10

141298033X

ISBN 13

9781412980333

Narratives of Crisis

Telling Stories of Ruin and Renewal

By: Matthew Seeger,Timothy L. Sellnow

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Narratives of Crisis

Telling Stories of Ruin and Renewal

By: Matthew Seeger,Timothy L. Sellnow

Average ratings

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Write a review

Solve jigsaw puzzle

Age

Page Count

212

Publisher

Stanford University Press

Published Date

ISBN 10

0804799520

ISBN 13

9780804799522

Book's by Matthew W. Seeger

Effective Crisis Communication

Effective Crisis Communication

Theorizing Crisis Communication

Theorizing Crisis Communication

Effective Risk Communication

Effective Risk Communication

Communication in Times of Trouble

Communication in Times of Trouble

Narratives of Crisis

Narratives of Crisis

Effective Crisis Communication

Effective Crisis Communication

Effective Crisis Communication

Effective Crisis Communication

Narratives of Crisis

Narratives of Crisis

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