The author's of the award-winning Emotional Labor now go inside the stressful world of suicide, rape, and domestic hotline workers, EMTs, triage nurses, and agency/deparment spokespersons, to provide powerful insights into how emotional labor is actually exerted by public servants who face the gravest challenges.
Work Smarter, Work Healthier! What you don’t know about your workplace could kill you. What you learn in this book could save your life. Recognize the silent killers Create safer workplace environments Improve your health and your job performance Did you know that every nine minutes someone is killed by their job? In this groundbreaking book, two experts in the field of occupational safety tell you what's wrong at the workplace, who is at risk, and what you and your employer can do to create a safer working environment. Learn how to protect yourself from the top ten job-related illnesses and injuries--from respiratory disease to cancer, from reproductive disorders to musculoskeletal injuries and trauma. YouÊll discover: Four steps to risk assessment in the workplace The easiest method of reducing exposure to toxic substances How to recognize „sick building syndrome‰ and what to do about it How to prevent back injuries, sprains, strains, inflammations, and dislocations It's all here in the book that offers real solutions for real problems that affect you on--and off--the job. YouÊll find practical--and legal--know-how, suggestions for employers, a complete list of occupational health resources with addresses and Web sites, and more.
Most public service jobs require interpersonal contact that is either face-to-face or voice-to-voice - relational work that goes beyond testable job skills but is essential for job completion. This unique book focuses on this emotional labor and what it takes to perform it.The authors weave a powerful narrative of stories from the trenches gleaned through interviews, focus groups, and survey data. They go beyond the veneer of service delivery to the real, live, person-to-person interactions that give meaning to public service.For anyone who has ever felt apathetic toward government work, the words of caseworkers, investigators, administrators, attorneys, correctional staff, and 9/11 call-takers all show the human dimension of bureaucratic work and underscore what it means to work "with feeling.
Identifies and summarizes thousands of books, article, exhibition catalogues, government publications, and theses published in many countries and in several languages from the early nineteenth century to 1981.
The Doctor of Nursing Practice Essentials: A New Model for Advanced Practice Nursing, continues to be the only complete textbook for all eight American Association of Colleges of Nursing (AACN) Essentials of Doctoral Education for Advanced Practice Nursing. With DNP programs now found in every state, climbing from 25 to over 300 in the past 13 years, having a textbook dedicated to the DNP Essentials is imperative as faculty and students will use it as a template for future and existing programs. The newly revised Fourth Edition features updates and revisions to all chapters and expands on information relating to the current and future changes in today’s complex healthcare environment. The text features the addition of new DNP project resources, with supplemental case studies highlighting DNP projects and the impact of this work. Every print copy of the text will include Navigate 2 Premier Access. This Access includes interactive lectures, competency mapping for DNP Essentials, case studies, assessment quizzes, a syllabus, discussion questions, assignments, and PowerPoint presentations.
Growing Up Catholic has become a publishing phenomenon, with over half-a-million copies in print. Now its truly catholic appeal will be confirmed with this equally charming and endearing continuation. Black-and-white photographs andillustrations throughout.
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