Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment. Gottlieb explains that managers can most effectively facilitate by adopting a hands-on strategy for processes rather than tasks. This book describes the skills and tools needed for leading and managing groups with consistency, commitment, and courage. Six core skills essential to facilitating group processes are presented:^L ^DBL Initiating^L ^DBL Questioning^L ^DBL Active Listening^L ^DBL Responding^L ^DBL Resolving^L ^DBL Closing/Committing^L Gottlieb discusses the most helpful tools a manager can use for facilitation, including planning, organizing, and directing group processes. Ethical guidelines are provided in conjunction with a discussion of the manager's role in the facilitation process.
This book shows managers how to identify opportunities for increasing productivity by enhancing commitment and provides tools for building a high-performing team. More than ever, senior and frontline managers are tasked with the development and maintenance of highly productive teams—a formidable challenge in all situations. Organizational directives for "lean," highly responsive, change-adaptive workforces have created an environment in which every aspect of productivity must be examined and improved in the quest to meet increasingly competitive global goals. About 30 percent of productivity is lost from knowledge workers who withhold undetected discretionary effort because managers fail to tap into motivation dynamics that impact the level of individual and team commitment. This book gives managers the tools they need to motivate their teams to deliver significantly better results. Readers of Motivation: The Manager's Key to Closing the Commitment Gap will gain a foundational understanding of motivation from theoretical, experimental, and anecdotal perspectives and identify key areas of potential untapped productivity. The book explores the changing workforce values, economic pressures, and the revised compact between employers and employees that create the commitment gap that results in untapped productivity. Managers will see how to go through a diagnostic and relationship-building process that creates powerful and productive dialogues, resolves conflict, and pinpoints behaviors and identifies tools to build a fully committed, high-performing team.
This book shows managers how to identify opportunities for increasing productivity by enhancing commitment and provides tools for building a high-performing team. More than ever, senior and frontline managers are tasked with the development and maintenance of highly productive teams—a formidable challenge in all situations. Organizational directives for "lean," highly responsive, change-adaptive workforces have created an environment in which every aspect of productivity must be examined and improved in the quest to meet increasingly competitive global goals. About 30 percent of productivity is lost from knowledge workers who withhold undetected discretionary effort because managers fail to tap into motivation dynamics that impact the level of individual and team commitment. This book gives managers the tools they need to motivate their teams to deliver significantly better results. Readers of Motivation: The Manager's Key to Closing the Commitment Gap will gain a foundational understanding of motivation from theoretical, experimental, and anecdotal perspectives and identify key areas of potential untapped productivity. The book explores the changing workforce values, economic pressures, and the revised compact between employers and employees that create the commitment gap that results in untapped productivity. Managers will see how to go through a diagnostic and relationship-building process that creates powerful and productive dialogues, resolves conflict, and pinpoints behaviors and identifies tools to build a fully committed, high-performing team.
Aimed at front-line and senior managers faced with ongoing reorganization and an increasingly reluctant workforce, this book examines what it takes to facilitate problem solving, decision-making, and workforce retention and commitment. Gottlieb explains that managers can most effectively facilitate by adopting a hands-on strategy for processes rather than tasks. This book describes the skills and tools needed for leading and managing groups with consistency, commitment, and courage. Six core skills essential to facilitating group processes are presented:^L ^DBL Initiating^L ^DBL Questioning^L ^DBL Active Listening^L ^DBL Responding^L ^DBL Resolving^L ^DBL Closing/Committing^L Gottlieb discusses the most helpful tools a manager can use for facilitation, including planning, organizing, and directing group processes. Ethical guidelines are provided in conjunction with a discussion of the manager's role in the facilitation process.
Matrix management was introduced in the 1970s in the context of competition from Japanese manufacturers, computerization of many technical and administrative tasks, and a recognition among business leaders that cross-functional teams (comprised of people from different departments and specialties) were necessary to create and produce complex products rapidly. Ideally, this approach, in which people are assigned to projects, rather than department managers, encourages collaboration, flexibility, and knowledge sharing, but in reality, it can often cause confusion, friction, and excessive bureaucracy. It fell out of fashion in the 1990s, but has resurfaced in a much wider array of companies today, as the pressure to innovate on ever-faster schedules encourages experimentation in organizational design. Marvin Gottlieb, who has studied and applied the principles of matrix management for over 25 years, takes us on a tour of this phenomenon—its evolution, current practices, and future applications. He argues that most organizations are taking on characteristics of matrix structure, with fluid teams and dotted-line reporting relationships across departments and divisions. Featuring case studies of successes and failures, he shows readers how to harness the power of the matrix structure while minimizing the conflict, disorientation, and resistance that often accompany the approach. In an environment where every company—large or small, entrepreneurial or established—is wrestling with the question of how to organize for maximum performance in a harshly competitive world, this book will give leaders and managers valuable insights and tools for promoting cultures that reward creativity and teamwork while maintaining strong leadership and accountability.
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