From the earliest records relating to Virginia, we learn the basics about many of these original colonists: their origins, the names of the ships they sailed on, the names of the "hundreds" and "plantations" they inhabited, the names of their spouses and children, their occupations and their position in the colony, their relationships with fellow colonists and Indian neighbors, their living conditions as far as can be ascertained from documentary sources, their ownership of land, the dates and circumstances of their death, and a host of fascinating, sometimes incidental details about their personal lives, all gathered together in the handy format of a biographical dictionary" -- publisher website (January 2008).
The Tenderness of Silent Minds presents Benjamin Britten's musical representations of the body amidst the brutality of war and their ability to transform consciousness by evoking potent, non-personal emotions. It also highlights Britten's notions about the value and beauty of the body in correlation with his partnership with singer Peter Pears, his lover. Technical musicological analysis within philosophical accounts of the aesthetics of the musical portrayal of war and the ethics of pacifism allowed a compelling framework for critically assessing Britten's oeuvre. Moreover, the perspectives from Britten's letters help highlight the social and political backdrop of fear and homophobic disgust in mid-twentieth century Britain. The Tenderness of Silent Minds also focuses on how War Requiem confronted listeners with the reality of bodily experience in war, eliciting compassion through its depiction of beauty, vulnerability, and eroticism"--
This book continues the overview of early pianos begun in Clinkscale's Makers of the Piano 1700-1820 (OUP, 1993). Although a few of the biographies overlap, the majority of the makers are completely new. Approximately 2,400 makers and manufacturers and about 2,200 pianos are listed. Of this total, about 645 are English, the majority of whom were active in London; more than 200 of the London makers have not been discussed in previous publications.
This volume collects the notable published book reviews of Martha C. Nussbaum, an acclaimed philosopher who is also a professor of law and a public intellectual. Her academic work focuses on questions of moral and political philosophy and on the nature of the emotions. But over the past 25 years she has also written many book reviews for a general public, in periodicals such as The New Republic and The New York Review of Books. Dating from 1986 to the present, these essays engage, constructively and also critically, with authors like Roger Scruton, Allan Bloom, Charles Taylor, Judith Butler, Richard Posner, Catharine MacKinnon, Susan Moller Okin, and other prominent intellectuals of our time. Throughout, her views defy ideological predictability, heralding valuable work from little-known sources, deftly criticizing where criticism is due, and generally providing a compelling picture of how philosophy in the Socratic tradition can engage with broad social concerns. For this volume, Nussbaum provides an intriguing introduction that explains her selection and provides her view of the role of the public philosopher.
Boost profits, margins, and customer loyalty with more effective CRM strategy Managing Customer Experience and Relationships, Third Edition positions the customer as central to long-term strategy, and provides essential guidance toward optimizing that relationship for the long haul. By gaining a deep understanding of this critical dynamic, you'll become better able to build and manage the customer base that drives revenue and generates higher margins. A practical framework for implementing the IDIC model merges theory, case studies, and strategic analysis to provide a ready blueprint for execution, and in-depth discussion of communication, metrics, analytics, and more allows you to optimize the relationship on both sides of the table. This new third edition includes updated examples, case studies, and references, alongside insightful contributions from global industry leaders to give you a well-rounded, broadly-applicable knowledge base and a more effective CRM strategy. Ancillary materials include a sample syllabus, PowerPoints, chapter questions, and a test bank, facilitating use in any classroom or training session. The increased reliance on customer relationship management has revealed a strong need for knowledgeable practitioners who can deploy effective initiatives. This book provides a robust foundation in CRM principles and practices, to help any business achieve higher customer satisfaction. Understand the fundamental principles of the customer relationship Implement the IDIC model to improve CRM ROI Identify essential metrics for CRM evaluation and optimization Increase customer loyalty to drive profits and boost margins Sustainable success comes from the customer. If your company is to meet performance and profitability goals, effective customer relationship management is the biggest weapon in your arsenal—but it must be used appropriately. Managing Customer Experience and Relationships, Third Edition provides the information, practical framework, and expert insight you need to implement winning CRM strategy.
Political and literary journalist Austin Harrison became editor of the English Review in 1910. While holding that chair, he expanded the publication's literary scope by publishing articles on such issues as women's suffrage, parliamentary reform, the German threat, and Irish home rule. But although he edited the Review far longer than did its celebrated founder, Ford Madox Ford, history has long confined him to the shadows of not only his predecessor but also his father, the English Positivist Frederic Harrison. This first scholarly assessment of Harrison's tenure at the English Review from 1910 to 1923 shows him courting controversy, establishing reputations, winning and losing authors, and pushing the limits of the publishable as he made his "Great Adult Review" the most consistently intelligent and challenging monthly of its day. Martha Vogeler offers a compelling personal and family narrative and a new perspective on British literary culture and political journalism in the years just before, during, and after the First World War. Vogeler provides a revealing account of Harrison the editor his writings and opinions, his public life and relations as she also traces the complex relationship between a son and his famous father. Balancing a scholar's attention to detail and a fine writer's eye for style, she relates Harrison's improbable friendships with the notorious Frank Harris and the outrageous Aleister Crowley. And she has mined Harrison's correspondence to lend insight into the careers of such writers as Ford Madox Ford, D. H. Lawrence, H. G. Wells, Joseph Conrad, John Masefield, Bernard Shaw, Arnold Bennett, and Marie Stopes. Other figures such as George Gissing, Bertrand Russell, Lord Northcliffe, and important Irish revolutionaries appear in new contexts. Ranging widely across literature, foreign relations, national politics, the women's movement, censorship, and sexuality, Vogeler captures the themes of Harrison's era. She describes his transformation from Germanophobe before and during World War I to an outspoken critic of the punitive measures against Germany in the Treaty of Versailles. She explores the ambiguities in his engagement with modernist aesthetics and in his attempt to escape the shadow of his father while benefiting from his family's wealth and connections. Vogeler's assessment of Harrison's books further sharpens our understanding of his ideas about Germany, women, education, and Victorian family life notably his underappreciated tribute/rebuke to his father, Frederic Harrison: Thoughts and Memories. This account of Austin Harrison's career allows us to observe a journalist making his way in a highly competitive world and opens up a new window on Britain in the era of the Great War.
Understanding the recent science about how therapy changes the brain can empower clinicians to face the challenges of increasingly demanding medical and educational settings. However, many speech-language pathologists (SLPs) are unaware of the vast impact new neuroscience research has on clinical practice. Cognitive and Communication Interventions: Neuroscience Applications for Speech-Language Pathologists is a practical guide that informs and enables SLP’s, clinical psychologists, and other therapeutic professionals to use new research to enhance their clinical outcomes. Although based on independent neuroscience principles and research, this unique book is designed to be a readable and scientifically sound clinical guidebook. Written with the busy clinician in mind, this professional resource uses accessible, easy-to-understand language to walk readers through the complexities of neuroscience and provide workable strategies for application. The beginning chapters break down important concepts, such as neuroplasticity, environmental stressors, and connectomics, to create a base of understanding. The middle chapters delve into recent investigations of factors that potentially affect typical brain development, as well as disrupt connectomics. The final chapters provide neuroscience considerations for intervention, including the “What, How, and When” of therapy and other important considerations for individualizing and maximizing outcomes. Throughout the book, clinicians will also find case studies that provide examples of the practical applications of neuroscience research and study questions to improve memory and inference.
Taking a long chronological view and a wide-ranging, interdisciplinary approach, this is an innovative and distinctive book. It is the definitive work on the posthumous reputation of the ever-popular warrior queen of the Iceni, Queen Boadicea/Boudica, exploring her presence in British historical discourse, from the early-modern rediscovery of the works of Tacitus to the first historical films of the early twentieth century. In doing so, the book seeks to demonstrate the continuity and persistence of historical ideas across time and throughout a variety of media. This focus on continuity leads into an examination of the nature of history as a cultural phenomenon and the implications this has for our own conceptions of history and its role in culture more generally. While providing contemporary contextual readings of Boudica's representations, Martha Vandrei also explores the unique nature of historical ideas as durable cultural phenomena, articulated by very different individuals over time, all of whom were nevertheless engaged in the creative process of making history. Thus this study presents a challenge to the axioms of cultural history, new historicism, and other mainstays of twentieth- and twenty-first- century historical scholarship. It shows how, long before professional historians sought to monopolise historical practice, audiences encountered visions of past ages created by antiquaries, playwrights, poets, novelists, and artists, all of which engaged with, articulated, and even defined the meaning of "historical truth". This book argues that these individual depictions, variable audience reactions, and the abiding notion of history as truth constitute the substance of historical culture.
MANAGING CUSTOMER RELATIONSHIPS A Strategic Framework Praise for the first edition: "Peppers and Rogers do a beautiful job of integrating actionable frameworks, the thinking of other leaders in the field, and best practices from leading-edge companies. "—Dr. Hugh J. Watson, C. Herman and Mary Virginia Terry Chair of Business Administration, Terry College of Business, University of Georgia "Peppers and Rogers have been the vanguard for the developing field of customer relationship management, and in this book, they bring their wealth of experience and knowledge into academic focus. This text successfully centers the development of the field and its theories and methodologies squarely within the broader context of enterprise competitive theory. It is a must-have for educators of customer relationship management and anyone who considers customer-centric marketing the cornerstone of sound corporate strategy." —Dr. Charlotte Mason, Department Head, Director, and Professor, Department of Marketing and Distribution, Terry College of Business, University of Georgia "Don and Martha have done it again! The useful concepts and rich case studies revealed in Managing Customer Relationships remove any excuse for those of us responsible for actually delivering one-to-one customer results. This is the ultimate inside scoop!" —Roy Barnes, Formerly with Marriott, now President, Blue Space Consulting "This is going to become the how-to book on developing a customer-driven enterprise. The marketplace is so much in need of this road map!" —Mike Henry, Leader for Consumer Insights at Acxiom Praise for the second edition: "Every company has customers, and that's why every company needs a reference guide like this. Peppers and Rogers are uniquely qualified to provide us with the top textbook on the subject, and the essential tool for the field they helped to create." —David Reibstein, William Stewart Woodside Professor of Marketing, The Wharton School, University of Pennsylvania
Martha Banta reaches across several disciplines to investigate America's early quest to shape an aesthetic equal to the nation's belief in its cultural worth. Marked by an unusually wide-ranging sweep, the book focuses on three major "testing grounds" where nineteenth-century Americans responded to Ralph Waldo Emerson's call to embrace "everything" in order to uncover the theoretical principles underlying "the idea of creation." The interactions of those who rose to this urgent challenge?artists, architects, writers, politicians, and the technocrats of scientific inquiry?brought about an engrossing tangle of achievements and failures. The first section of the book traces efforts to advance the status of the arts in the face of the aspersion that America lacked an Art Soul as deep as Europe's. Following that is a hard look at heated political debates over how to embellish the architecture of Washington, D.C., with the icons of cherished republican ideals. The concluding section probes novels in which artists' lives are portrayed and aesthetic principles tested.
“The Fairchild Family" is an ancient Children's Literature story book written by Mary Martha Sherwood. "The Fairchild Family" series has been lauded for its moral clarity, similarly to its functionality to supply practical way of existence guidelines in an approachable and appealing manner. Mary Martha Sherwood's collection "The Fairchild Family" introduces extra greater youthful readers to ethics and spirituality. Emily, Lucy, and Henry are the Fairchild kids, and the narrative makes a speciality of their studies and ethical development. The book's purpose is to installation virtuous conduct and Christian values in younger minds through a sequence of ethical and non-secular lectures. Literature generally illustrates the repercussions of disobedience and moral defects, emphasizing the blessings of a selected life at the identical time as emphasizing the perils of horrible motion.
Gives students practice in thinking skills including applying, synthesizing, inferring, comprehending, predicting, asking important questions, classifying, analyzing, knowledge/recalling, and evaluating.
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