Not so long ago, being reasonably trustworthy was good enough. But soon only the extremely trustworthy will thrive. In the age of smartphones and social networks, every action an organization takes can be exposed and critiqued in real time. Nothing is local or secret anymore. If you treat one customer unfairly, produce one shoddy product, or try to gouge one price, the whole world may find out in hours, if not minutes. The users of Twitter, Yelp, and similar outlets show little mercy for bad behavior. The bar for trustworthiness is higher than ever and continues to rise. Bestselling authors Don Peppers and Martha Rogers, Ph.D., argue that the only sane response to these rising levels of transparency is to protect the interests of customers proactively—even if that requires spending extra money in the short run to preserve your brand reputation in the long run. The payoff of generating extreme trust will be worth it. With a wealth of fascinating research as well as practical applications, this book will show you how to earn—and keep—the extreme trust of everyone your company interacts with.
Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.
This book combines theory, empirical research, and practical, international case studies to provide students with a comprehensive resource that demonstrates theories on gender alongside their operation in everyday workplace situations. Reeves’s new edition provides a thorough review of issues important to women in the workplace, including gender discrimination and the legal framework for equity at work. The book uses case studies to illustrate key themes and introduces several new features, including: Updated statistics on women’s participation in the workforce Updated examples of resources for women in business Two new chapters covering negotiation and influencing skills and women in STEM fields New case studies, featuring comparisons between the position of women in the United States and in other countries An instructor’s manual with advice, suggested answers to the end-of-chapter questions, and additional resources This is a one-stop resource for any student interested in gender theory and issues that affect women in the workplace.
The twentieth century was a time of great transformation in the roles of American women. Women have always worked and raised families, but, theoretically, the world opened up to them with new opportunities to participate fully in society, from voting, to controlling their reproductive cycle, to running a Fortune 500 company. This content-rich overview of women's roles in the modern age is a must-have for every library to fill the gap in resources about women's lives. Students and general readers will trace the development of American women of different classes and ethnicities in education, the home, the law, politics, religion, work, and the arts from the Progressive Era to the new millennium. The twentieth century was a time of great transformation in the roles of American women. Women have always worked and raised families, but, theoretically, the world opened up to them with new opportunities to participate fully in society, from voting, to controlling their reproductive cycle, to running a Fortune 500 company. This content-rich overview of women's roles in the modern age is a must-have for every library to fill the gap in resources about women's lives. Students and general readers will trace the development of American women of different classes and ethnicities in education, the home, the law, politics, religion, work, and the arts from the Progressive Era to the new millennium. Each narrative chapter covers a crucial topic in women's lives and encapsulates the twentieth-century growth and changes. Women's participation in the workforce with its challenges, opportunities, and gains is the focus of Chapter 1. The developing role of women and the family, taking into consideration consumerism and feminism, is the subject of Chapter 2. Chapter 3 explores women and pop culture and the arts-their roles as creators and subjects. Chapter 4 covers education from the early century's access to higher education until today's female hyperachiever. Chapter 5 discusses women and government, from winning the vote through the battle for the Equal Rights Amendment, to Women's Lib, and public office holding. Chapter 6 addresses women and the law, their rights, their use of the law, their practice of it, and court cases affecting them. The final chapter overviews women and religious participation and roles in various denominations. An historical introduction, timeline, photos, and selected bibliography round out the coverage.
While the Internet is an important source for locating photographic images, there still are hundreds of photography books published each year for whose contents there is no external access. This second supplement to Photography Books Index addresses this need by analyzing important photographic anthologies that have been published since 1985. Accessing more than fifty photographic anthologies that are widely held in libraries across the country--along with images from two critical annual compilations, Best of Photojournalism and Graphis Annual--this book identifies photographs that record the history of our times. This reference guide provides an important index to contemporary as well as historical photographers, including those for whom full monographs have not been published. Photographs of important individuals as well as photographic records of cataclysmic events can be located through this index. Extensive descriptions of the individual photographs--from the commonplace to the extraordinary--are identified in this volume. Organized into three sections--Photographers, Subjects of Photographs, and Portraits of Named Individuals--these descriptions provide the researcher with important information on each photograph. An essential volume for all public, special and academic libraries, this index will be an invaluable resource for reporters, historians, academics, students and anyone wishing to research photographs and photographers.
The epic history of African American women's pursuit of political power -- and how it transformed America. In the standard story, the suffrage crusade began in Seneca Falls in 1848 and ended with the ratification of the Nineteenth Amendment in 1920. But this overwhelmingly white women's movement did not win the vote for most black women. Securing their rights required a movement of their own. In Vanguard, acclaimed historian Martha S. Jones offers a new history of African American women's political lives in America. She recounts how they defied both racism and sexism to fight for the ballot, and how they wielded political power to secure the equality and dignity of all persons. From the earliest days of the republic to the passage of the 1965 Voting Rights Act and beyond, Jones excavates the lives and work of black women -- Maria Stewart, Frances Ellen Watkins Harper, Fannie Lou Hamer, and more -- who were the vanguard of women's rights, calling on America to realize its best ideals.
Did I make a difference? "Though I speak with the tongue of men and of angels, and have not charity (love), I am become as sounding brass, or a tinkling cymbal. And though I have ... all knowledge ... and have not charity, I am nothing. And though I bestow all my goods to feed the poor, And though I give my body to be burned and have not charity, It profi teth nothing .And now abideth faith, hope, charity, but the greatest of these is charity." I Corinthians:13.
PASSION TEMPTED HER Charity McLoughlin had gotten herself into another mess. Her wealthy family had disowned her, her purse was empty—and worst of all, she'd been tricked into smuggling Texas silver into Mexico. Now the law was after her. She wasn't sure whether being abducted by a ruggedly handsome stranger who called himself Hawk meant her fortunes were looking up or down. The one thing she didn't doubt was the fiery attraction she felt for this hard-muscled man. Perhaps she wouldn't try to get away just yet. Instead, maybe for just one night, she would surrender to the raging desires that his slightest touch stirred in her . . . DESIRE ENSLAVED HIM David Fierce Hawk had decided long ago that he'd take one of the McLoughlin daughters as his wife because of the kindness and beauty he'd seen in their mother. But he wasn't sure he wanted this daughter—Charity, the blue-eyed hellcat he'd agreed to bring back to the family fold. She was certainly in a good deal of trouble. And Hawk had been betrayed by those he'd tried to help before, including his Osage Indian tribesmen. But for now, he was willing to forget the future. He was alone with Charity under the starry Texas skies, and his lustful thoughts could not be denied. He'd not pass up this chance to twine his hands through her glorious sable locks, and sample the lush pleasures that this wild and lovely woman offered. . . . Praise for Martha Hix "A romantic mixture of sensitivity, humor and spice, Martha Hix's delicious love story offers a refreshingly atypical heroine.”—RT Book Reviews, 4 Stars, on Terrific Tom "Hix pens a fast-paced gem filled with playful repartee, a vivacious heroine and a dreamy hero that will make readers sigh with delight.”—RT Book Reviews, 4 Stars, on What to Do about Baby “Filled with humor . . . and a wealth of love. Enjoy!”—RT Book Reviews on Magic and the Texan “An entertaining book that combines mysticism with danger.”—RT Book Reviews on Destiny’s Magic “Martha Hix has given an Arabian Nights tale a new twist, with an unusual genie and plenty of Civil War action.”—RT Book Reviews on River Magic
A young female doctor faces the violence, debauchery, and larger-than-life characters of a New Orleans surgery in this funny and gritty medical novel. New Orleans, 1982. Voodoo spells, prostitutes, prisoners, and veterans who are adamant about the size of their manhood—it’s all just another day at Charity Hospital, also known as The Big Free. It’s a medical free-for-all with the toughest trauma surgery in America, and Elizabeth—fresh from medical school in Charleston, wearing pearls and pink plaid socks—is one of the first women to work there. Half of the doctors who start the surgery program never finish. Nothing in her proper Southern upbringing prepared Elizabeth for the gritty and gruesome world she now experiences on a daily basis. And even if she’s tougher than anyone first expected, the question remains . . . will she make the cut? Full of drama, humor, and New Orleans flavor, The Big Free is a young doctor’s coming of age story as only a true medical insider can tell it.
From Dr. Martha Stout's influential work The Sociopath Next Door, we learned how to identify a sociopath. Now she tells us what to actually do about it. Using the many chilling and often heartbreaking emails and letters she has received over the years, Dr. Stout uncovers the psychology behind the sociopath's methods and provides concrete guidelines to help navigate these dangerous interactions"--
The only book you need to achieve National Board Certification! What is an accomplished teacher? The National Board for Professional Teaching Standards (NBPTS) has developed standards that define quality teaching in every subject and grade level. Consequently, many states and districts have invested heavily in National Board Certification, offering pay raises, bonuses, and paid leave for portfolio preparation. Navigating the National Board Certification Process is a step-by-step guide for teachers who are interested in pursuing or are currently applying for National Board Certification. Filled with activities, checklists, and other practical tools, this comprehensive resource leads teachers through each stage of the certification process to ensure that no deadlines are missed and that they meet all the requirements for applications, the portfolio, and the content assessments. Arranged around the five core propositions of the NBPTS, this invaluable guidebook includes Worksheets, scenarios, writing tips, and time management strategies Advice on videotaping and preparing portfolio artifacts Stories and experiences of other National Board Certification hopefuls A Frequently Asked Questions section at the end of every chapter This book is designed to help teachers understand the components of accomplished teaching as defined by the NBPTS, determine their readiness to enter into the National Board Certification process, and provide them with the skills needed to move through that process with confidence. Hopkins′s years of experience with the pitfalls and obstacles of National Board Certification will help teachers avoid the dreaded "If I′d only known" syndrome. Tailored to both teachers who are considering certification and those in the midst of the process, this practical manual is also an indispensable resource for principals, staff developers, and professors who support teachers through the certification process.
This book provides a comprehensive introduction to all aspects ofbiological invasion by non-native species. Highlighting importantresearch findings associated with each stage of invasion,Invasion Ecology provides an overview of the invasionprocess from transportation patterns and causes of establishmentsuccess to ecological impacts, invader management, andpost-invasion evolution. Increasing awareness of the problems associated with invasionhas led to a rapid growth in research into the dynamics ofnon-native species and their adverse effects on native biota andhuman economies. This book provides a synthesis of this fastgrowing field of research, and is an essential text forundergraduate and graduate students in ecology and conservationmanagement.
A landmark survey of the formative years of American studio ceramics and the constellation of people, institutions, and events that propelled it from craft to fine art
Political participation in America—supposedly the world’s strongest democracy—is startlingly low, and many of the civil rights and economic equity initiatives that were instituted in the 1960s and '70s have been abandoned, as significant proportions of the populace seem to believe that the civil rights battle has been won. However, rates of collective engagement, like community activism, are surprisingly high. In Resisting Citizenship, renowned feminist political scientist Martha Ackelsberg argues that community activism may hold important clues to reviving democracy in this time of growing bureaucratization and inequality. This book brings together many of Ackelsberg’s writings over the past 25 years, combining her own field work and interviews with cutting edge research and theory on democracy and activism. She explores these efforts in order to draw lessons—and attempt to incorporate knowledge—about current notions of democracy from those who engage in "non-traditional" participation, those who have, in many respects, been relegated to the margins of political life in the United States.
This book is a reference for librarians, mathematicians, and statisticians involved in college and research level mathematics and statistics in the 21st century. We are in a time of transition in scholarly communications in mathematics, practices which have changed little for a hundred years are giving way to new modes of accessing information. Where journals, books, indexes and catalogs were once the physical representation of a good mathematics library, shelves have given way to computers, and users are often accessing information from remote places. Part I is a historical survey of the past 15 years tracking this huge transition in scholarly communications in mathematics. Part II of the book is the bibliography of resources recommended to support the disciplines of mathematics and statistics. These are grouped by type of material. Publication dates range from the 1800's onwards. Hundreds of electronic resources-some online, both dynamic and static, some in fixed media, are listed among the paper resources. Amazingly a majority of listed electronic resources are free.
When Luke Anderson falls in love with Dove Morris, he is aware of her Native American heritage. What he is not prepared for is the prejudice suddenly exhibited by his parents against Dove.
This informative volume gives you valuable information about various aspects of reference services and media, including changes, planning issues, and the use and impact of new technologies.
They know who they are. Of predominantly Chippewa, Cree, French, and Scottish descent, the Métis people have flourished as a distinct ethnic group in Canada and the northwestern United States for nearly two hundred years. Yet their Métis identity is often ignored or misunderstood in the United States. Unlike their counterparts in Canada, the U.S. Métis have never received federal recognition. In fact, their very identity has been questioned. In this rich examination of a Métis community—the first book-length work to focus on the Montana Métis—Martha Harroun Foster combines social, political, and economic analysis to show how its people have adapted to changing conditions while retaining a strong sense of their own unique culture and traditions. Despite overwhelming obstacles, the Métis have used the bonds of kinship and common history to strengthen and build their community. As Foster carefully traces the lineage of Métis families from the Spring Creek area, she shows how the people retained their sense of communal identity. She traces the common threads linking diverse Métis communities throughout Montana and lends insight into the nature of Métis identity in general. And in raising basic questions about the nature of ethnicity, this pathbreaking work speaks to the difficulties of ethnic identification encountered by all peoples of mixed descent.
A comprehensive approach to complex challenges Here’s the foundational knowledge, skills, and understanding physical therapists need to develop and implement rehabilitation programs for persons living with spinal cord injuries. From coverage of pathology and the pathological repercussions through medical and rehabilitative management to patient and family education, students will be prepared to be effective members of the rehabilitation team. They’ll also understand the importance of psychosocial adaptation and develop insights into their roles in the process.
Women are contributing to disciplines once the sole domain of men. Field biology has been no different. The history of women field biologists, embedded in a history largely made and recorded by men, has never been written. Compilations of biographies have been assembled, but the narrative—their story—has never been told. In part, this is because many expressed their passion for nature as writers, artists, collectors, and educators during eras when women were excluded from the male-centric world of natural history and science. The history of women field biologists is intertwined with men’s changing views of female intellect and with increasing educational opportunities available to women. Given the preponderance of today’s professional female ecologists, animal behaviorists, systematists, conservation biologists, wildlife biologists, restoration ecologists, and natural historians, it is time to tell this story—the challenges and hardships they faced and still face, and the prominent role they have played and increasingly play in understanding our natural world. For a broader perspective, we profile selected European women field biologists, but our primary focus is the journey of women field biologists in North America. Each woman highlighted here followed a unique path. For some, personal wealth facilitated their work; some worked alongside their husbands. Many served as invisible assistants to men, receiving little or no recognition. Others were mavericks who carried out pioneering studies and whose published works are still read and valued today. All served as inspiration and proved to the women who would follow that women are as capable as men at studying nature in nature. Their legacy lives on today. The 75 female field biologists interviewed for this book are further testament that women have the intellect, stamina, and passion for fieldwork.
Bringing together strands of public discourse about valuing personal achievement at the expense of social values and the impacts of global capitalism, mass media, and digital culture on the lives of children, this book challenges the potential of science and business to solve the world’s problems without a complementary emphasis on social values. The selection of literary works discussed illustrates the power of literature and human arts to instill such values and foster change. The book offers a valuable foundation for the field of literacy education by providing knowledge about the importance of language and literature that educators can use in their own teaching and advocacy work.
School and public libraries often provide programs and activities for children in preschool through the sixth grade, but there is little available to young adults. For them, libraries become a place for work—the place to research an assignment or find a book for a report—but the thought of the library as a place for enjoyment is lost. So how do librarians recapture the interest of teenagers? This just might be the answer. Here you will find theme-based units (such as Cartoon Cavalcade, Log On at the Library, Go in Style, Cruising the Mall, Space Shots, Teens on TV, and 44 others) that are designed for young adults. Each includes a display idea, suggestions for local sponsorship of prizes, a program game to encourage participation, 10 theme-related activities, curriculum tie-in activities, sample questions for use in trivia games or scavenger hunts, ideas for activity sheets, a bibliography of related works, and a list of theme-related films. The units are highly flexible, allowing any public or school library to adapt them to their particular needs.
With an Expanded Appendix on the Current Legal Status of Surrogacy Arrangements A practice known since Biblical times, surrogate motherhood has only recently leaped to prominence as a way of providing babies for childless couples—and leaped to notoriety through the dramatic case of Baby M. Contract surrogacy is officially little more than ten years old, but by 1986 five hundred babies had been born to mothers who gave them up to sperm donor fathers for a fee, and the practice is growing rapidly. Martha Field examines the myriad legal complexities that today enmesh surrogate motherhood, and also looks beyond existing legal rules to ask what society wants from surrogacy. A man’s desire to be a “biological” parent even when his wife is infertile—the father’s wife usually adopts the child—has led to this new kind of family, and modern technology could further extend surrogacy’s appeal by making gestational surrogates available to couples who provide both egg and sperm. But is surrogacy a form of babyselling? Is the practice a private matter covered by contract law, or does adoption law govern? Is it good or bad social and public policy to leave surrogacy unregulated? Should the law allow, encourage, discourage, or prohibit surrogate motherhood? Ultimately the answers will depend on what the American public wants. In the difficult process of sorting out such vexing questions, Martha Field has written a landmark book. Showing that the problem is rather too much applicable law than too little, she discusses contract law and constitutional law, custody and adoption law, and the rights of biological fathers as well as the laws governing sperm donation. Competing values are involved all along the legal and social spectrum. Field suggests that a federal prohibition would be most effective if banning surrogacy is the aim, but federal prohibition might not be chosen for a variety of reasons: a preference for regulating surrogacy instead of driving it underground; a preference for allowing regulation and variation by state; or a respect for the interests of people who want to enter surrogacy arrangements. Since the law can support a wide variety of positions, Field offers one that seems best to reconcile the competing values at stake. Whether or not paid surrogacy is made illegal, she suggests that a surrogate mother retain the option of abiding by or canceling the contract up to the time she freely gives the child to the adopting couple. And if she cancels the contract, she should be entitled to custody without having to prove in court that she would be a better parent than the father.
Second volume of the seminal two-volume anthology with over 250 writings about about translation, from a wide range of perspectives. Carries valuable primary material which can be used as a basis for conducting independent research
A collection of essays that reevaluates Richard Neustadt's place in presidential studies and shows that, while Neustadt's classic work remains a beacon for the study of the presidency, it no longer offers a reliable roadmap embodying the consensus among contemporary scholars.
In examining the relationship between the spectacular, iconic and vibrant New York of the musical and the off-screen history and geography of the real city—this book explores how the city shaped the genre and equally how the genre shaped representations of the city. Shearer argues that while the musical was for many years a prime vehicle for the idealization of urban density, the transformation New York underwent after World War II constituted a major challenge to its representation. Including analysis of 42nd Street, Swing Time, Cover Girl, On the Town, The Band Wagon, Guys and Dolls, West Side Story and many other classic and little-known musicals—this book is an innovative study of the relationship between cinema and urban space.
For over 350 million years, thousands of species of amphibians have lived on earth, but since the 1990s they have been disappearing at an alarming rate, in many cases quite suddenly and mysteriously. What is causing these extinctions? What role do human actions play in them? What do they tell us about the overall state of biodiversity on the planet? In Extinction in Our Times, James Collins and Martha Crump explore these pressing questions and many others as they document the first modern extinction event across an entire vertebrate class, using global examples that range from the Sierra Nevada of California to the rainforests of Costa Rica and the Mediterranean coast of North Africa. Joining scientific rigor and vivid storytelling, this book is the first to use amphibian decline as a lens through which to see more clearly the larger story of climate change, conservation of biodiversity, and a host of profoundly important ecological, evolutionary, ethical, philosophical, and sociological issues.
Tests whether the analysis of competing hypotheses reduces cognitive bias, and proposes a more effective approachReveals that a key element of current training provided to the UK and US intelligence communities (and likely all 5-EYES and several European agencies) does not have a proven ability to mitigate cognitive biasesDemonstrates that judging the credibility of information from human sources means that intelligence analysis faces greater complexity and cognitive strain than non-intelligence analysisExplains the underlying causes cognitive biases, based on meta-analyses of existing researchShows that identifying the ideal conditions for intelligence analysis is a more effective way of reducing the risk of cognitive bias than the use of ACHRecent high-profile intelligence failures - from 9/11 to the 2003 Iraq war - prove that cognitive bias in intelligence analysis can have catastrophic consequences. This book critiques the reliance of Western intelligence agencies on the use of a method for intelligence analysis developed by the CIA in the 1990s, the Analysis of Competing Hypotheses (ACH). The author puts ACH to the test in an experimental setting against two key cognitive biases with unique empirical research facilitated by UK's Professional Heads of Intelligence Analysis unit at the Cabinet Office, and finds that the theoretical basis of the ACH method is significantly flawed. Combining the insight of a practitioner with over 11 years of experience in intelligence with both philosophical theory and experimental research, the author proposes an alternative approach to mitigating cognitive bias that focuses on creating the optimum environment for analysis, challenging current leading theories.
Becky Haynes returns to Barton Creek after college with a new independent spirit that baffles her longtime friend Rob Frankston. Her new attitude toward her faith, family, and friends confuses her family. Will Rob convince Becky to return to the faith of her childhood before the town of Barton Creek is destroyed?
Mother Charity, the riveting sequel to The Big Free, follows Dr. Elizabeth Roberts as she navigates the brutal and exhilarating world of trauma surgery at Charity Hospital in New Orleans. After barely surviving her first six months as a trauma intern at Charity Hospital in New Orleans, Dr. Elizabeth Roberts is exhausted from the long hours, senseless violence, and breakneck pace. Despite the tough experience, she has grown to love the city--its food, culture, music, and people. But now she must endure the hardest rotation in the hospital, and it's led by her nemesis, who doesn’t think she belongs in the world of surgery. She wants to do her duty but has bitten off more than she can chew. Due to the large number of murders in the drug wars, Mother Charity, as many have named the hospital, is the toughest task master of urban hospitals in 1983. It’s great training for a surgeon, but the emotional toll on a previously sweet young southern lady may be too much to bear. This sequel to The Big Free continues the gripping story of an intern in surgery and all the trials and tribulations that come with it, from devastating horror to ribald dark humor. Will the young doctor be able to overcome her challenges, and if so, at what cost? As she discovers what she has to give up, the question arises: will she continue to pursue her dream?
At dawn, several hundred police and government officials closed in on a fundamentalist religious settlement in the southwest desert to serve warrants and rescue the children from bondage and immorality. That was in 1953 at the Mormon community in Short Creek, Arizona. Bradley (history, Brigham Young U.) gives an account of that raid and the two previous ones, in 1935 and 1944, with a sympathetic focus on the disruption of the community and the separation of the families. She also considers the legal issues around polygamy then and now. Annotation copyright by Book News, Inc., Portland, OR
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