Martha Kyrillidou's Books

Libraries Act on Their LibQUAL+ Findings

From Data to Action

By: Fred M. Heath,Martha Kyrillidou,Consuella Askew

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Libraries Act on Their LibQUAL+ Findings

From Data to Action

By: Fred M. Heath,Martha Kyrillidou,Consuella Askew

Learn how other libraries are using LibQUAL+™ data to improve their services and programs This book focuses on the value of the 2002 LibQUAL+™ survey data to help librarians provide better services for users. This unique work highlights the continued efforts of participating libraries that used this Web-based marketing instrument to assess and evaluate their service quality, resource allocations, staffing, technology, and policies. Library professionals dealing with—or interested in—library service quality assessment will benefit from the practical examples and graphical representations found in this vital book. With Libraries Act on Their LibQUAL+™ Findings, you will gain a better understanding of how to use your LibQUAL+™ data to identify opportunities to improve your services and programs, initiate further data exploration, and identify those areas of your library which need change. In times of budget reductions, the information in this book will show you how to better demonstrate to your patrons, community, and government agencies the value of the investment in library staff and resources. Enhanced with charts, graphs, tables, and figures, this text will help your library smoothly evolve with your patrons’ expectations and needs. Libraries Act on Their LibQUAL+™ Findings: From Data to Action covers several important topics, including: the LibQUAL+™ survey instrument—what it is and how it works library service quality and user perceptions of library service quality peer comparisons and benchmarking qualitative and quantitative data analysis—how to read your findings strategic planning—how to use your findings This resource is of national importance, presenting varying perspectives from different library contexts, such as library consortia, library types, and individual library case studies. The book also provides ideas for using LibQUAL+™ to develop better library services for diverse users—faculty as opposed to students or the general public rather than specialists. From identifying and reaching patrons for conducting the LibQUAL+™ survey to identifying gaps between desired, perceived, and minimum expectations of services, this book will guide you in continuously meeting the needs of your community.

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Page Count

282

Publisher

Routledge

Published Date

ISBN 10

1317786858

ISBN 13

9781317786856

Reference Services and Media

By: Martha Merrill

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Reference Services and Media

By: Martha Merrill

This informative volume gives you valuable information about various aspects of reference services and media, including changes, planning issues, and the use and impact of new technologies.

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156

Publisher

Psychology Press

Published Date

ISBN 10

0789006952

ISBN 13

9780789006950

Libraries Act on Their LibQUAL+ Findings

From Data to Action

By: Fred M. Heath,Martha Kyrillidou,Consuella Askew

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Libraries Act on Their LibQUAL+ Findings

From Data to Action

By: Fred M. Heath,Martha Kyrillidou,Consuella Askew

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Page Count

269

Publisher

Routledge

Published Date

ISBN 10

1317786866

ISBN 13

9781317786863

ARL Profiles

Research Libraries 2010

By: William Gray Potter,Colleen Cook,Association of Research Libraries,Martha Kyrillidou

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ARL Profiles

Research Libraries 2010

By: William Gray Potter,Colleen Cook,Association of Research Libraries,Martha Kyrillidou

The current ARL report summarizes a multi-year effort that captures evidence in the form of narrative profiles as it delivers the message of the value and contributions of research libraries during transformative times. ... The Statistics and Assessment Committee discussed these themes and considered how to use them to shape the committee's future work and accelerate ARL's Statistics and Assessment work as indicated in the 2010-2012 ARL Strategic Plan."--P. [5].

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ISBN 10

1594078637

ISBN 13

9781594078637

Book's by Martha Kyrillidou

Libraries Act on Their LibQUAL+ Findings

Libraries Act on Their LibQUAL+ Findings

Reference Services and Media

Reference Services and Media

Libraries Act on Their LibQUAL+ Findings

Libraries Act on Their LibQUAL+ Findings

ARL Profiles

ARL Profiles

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