The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
The eSourcing Capability Model for Service Providers (eSCM-SP) is the best practices model that supports sourcing organizations successfully manage and reduce their risks and improve their capabilities across the entire sourcing life-cycle. It addresses the critical issues related to IT-enabled sourcing (eSourcing) for both outsourced and in-sourced (shared services) agreements. Each of the Model's 84 Practice is distributed along three easy to follow dimensions: Sourcing Life-cycle, Capability Area, and Capability Level, and have been applied in IT, BPO, and KPO settings. The eSCM-SP has been designed to complement existing quality models so that service providers can capitalize on their previous improvement efforts. ITIL V3 suggests that ITIL be supplemented with eSCM when service management is performed in the context of a sourcing arrangement. A series of documents comparing the eSCM-SP with other models and standards has been developed. Developed by The IT Services Qualification Center (ITSqc) and endorsed by a number of organizations including IAOP (International Association of Outsourcing Professionals), this title represents a major step forward for professionals looking to implement Best Practice within the Industry.
Perception in animals is a fascinating and challenging subject that calls to students from many disciplines. The aim of this book is to provide a knowledge base and unifying perspective on the field that will enable beginning researchers to chart their own course within it. The author describes, in a systematic but engaging way, the sensory systems of humans and other vertebrates, as well as arthropods and molluscs. Why is it important to understand the senses of animals? One reason is that human activities are changing the perceptual world of animals in ways that expose them to danger. From bright outdoor lighting disorienting migrating birds to human sonar driving whales to beach themselves; it is becoming increasingly important to find ways to reduce such dangers. This will require big changes in human behavior, and greater understanding of how animals react, physiologically and behaviorally, to anthropogenic changes in their environment. The emphasis throughout is on research, in both the behavioral/ethological and neuroscientific traditions, that has led to important discoveries. The functional anatomy of each system, from receptor cells to brain areas, is succinctly described, explaining how it underlies the animal’s sensory abilities and behavior. Overall descriptions of a sense for a class of animals (for example, hearing in arachnids) are interspersed with expanded coverage of that sense in a particular animal, such as the ogre-faced web-casting spider that does a backflip to capture an insect buzzing overhead. Evolutionary themes are found throughout the book, for example in describing the development of the vertebrate ear, and in the convergent evolution of the eyes of vertebrates and cephalopods. With over 500 references and 80 illustrations, this textbook is primary reading intended for advanced undergraduates and beginning graduate students of veterinary science, lab animal science, and zoology. It would also be of great interest to professionals and academics working with animals such as veterinary professionals and zookeepers.
In an examination of the effects of the Civil War on the rural Southern home front, Mark V. Wetherington looks closely at the experiences of white "plain folk--mostly yeoman farmers and craftspeople--in the wiregrass region of southern Georgia before, during, and after the war. Although previous scholars have argued that common people in the South fought the battles of the region's elites, Wetherington contends that the plain folk in this Georgia region fought for their own self-interest. Plain folk, whose communities were outside areas in which slaves were the majority of the population, feared black emancipation would allow former slaves to move from cotton plantations to subsistence areas like their piney woods communities. Thus, they favored secession, defended their way of life by fighting in the Confederate army, and kept the antebellum patriarchy intact in their home communities. Unable by late 1864 to sustain a two-front war in Virginia and at home, surviving veterans took their fight to the local political arena, where they used paramilitary tactics and ritual violence to defeat freedpeople and their white Republican allies, preserving a white patriarchy that relied on ex-Confederate officers for a new generation of leadership.
First book-length overview of the Federal Acknowledgment Process enacted in 1978, the legal mechanism whereby native groups achieve official "recognition" of tribal status.
Writing in the New York Times Magazine, Max Frankel characterized Unsecular Media as a book that "leaves you thinking about the saintly role that religion has acquired in our allegedly irreligious media." Mark Silk's book is the first to offer a comprehensive description and analysis of how American news media cover religion.
This book explores the business aspect of sports with an orientation to those topics that are most relevant to journalists, providing the foundation for understanding the various parts of the sports business. Moving beyond sports writing, this text offers a distinct perspective on professional, college, and international sports organizations – structure, governance, labor issues, and other business factors within the sports community. Written clearly and compellingly, The Business of Sports includes cases (historical, current, and hypothetical) to illustrate how business concerns play a role in the reporting of sports. New features for the second edition include: updates throughout, including disciplinary policies throughout the major sports leagues expanded discussion of intellectual property issues and merchandising new sections on ethical issues in sports, aimed at journalists. Offering critical insights on the business of sports, this text is a required resource for sports journalists and students in sports journalism.
Outsourcing is now increasingly used as a competitive weapon in today's global economy. The Outsourcing Handbook is a step-by-step guide to the whole outsourcing process. It describes each stage or phase of strategic outsourcing, and looks at key factors in the success of a project as well as problem areas and potential pitfalls. Highly practical, it provides an objective, repeatable process that allows organizations to maximize returns on outsourcing investments. Unlike most outsourcing books, it takes a process-oriented, actionable, and structured approach to understanding the intricacies of constructing, managing, and even terminating, an outsourcing engagement.
An inadequate infrastructure for software testing is causing major losses to the world economy. The characteristics of software quality problems are quite similar to other tasks successfully tackled by artificial intelligence techniques. The aims of this book are to present state-of-the-art applications of artificial intelligence and data mining methods to quality assurance of complex software systems, and to encourage further research in this important and challenging area. Contents: Fuzzy CauseOCoEffect Models of Software Testing (W Pedrycz & G Vukovich); Black-Box Testing with Info-Fuzzy Networks (M Last & M Friedman); Automated GUI Regression Testing Using AI Planning (A M Memon); Test Set Generation and Reduction with Artificial Neural Networks (P Saraph et al.); Three-Group Software Quality Classification Modeling Using an Automated Reasoning Approach (T M Khoshgoftaar & N Seliya); Data Mining with Resampling in Software Metrics Databases (S Dick & A Kandel). Readership: Students, researchers and professionals in computer science, information systems, software testing and data mining.
Faced with organizations that are more dispersed, a workforce that is more diverse and the pressure to reduce costs, CEOs and CFOs are increasingly asking what the return on investment is from training and development programmes. Learning Analytics provides a framework for understanding how to work with learning analytics at an advanced level. It focuses on the questions that training evaluation is intended to answer: is training effective and how can it be improved? It discusses the field of learning analytics, outlining how and why analytics can be useful, and takes the reader through examples of approaches to answering these questions and looks at the valuable role that technology has to play. Even where technological solutions are employed, the HR or learning and development practitioner needs to understand what questions they should be asking of their data to ensure alignment between training and business needs. Learning Analytics enables both senior L&D and HR professionals as well as CEOs and CFOs to see the transformational power that effective analytics has for building a learning organization, and the impacts that this has on performance, talent management, and competitive advantage. It helps learning and development professionals to make the business case for their activities, demonstrating what is truly adding value and where budgets should be spent, and to deliver a credible service to their business by providing metrics based on which sound business decisions can be made.
Offers counsel on how to address messages of popular culture as reflected on television today, explaining how to view programs in light of faith, values, and belief systems as a means of identifying appropriate broadcasts. Original.
Born and raised in San Francisco, Lai was trained as an engineer but blazed a trail in the field of Asian American studies. Long before the field had any academic standing, he amassed an unparalleled body of source material on Chinese America and drew on his own transnational heritage and Chinese patriotism to explore the global Chinese experience. In Chinese American Transnational Politics, Lai traces the shadowy history of Chinese leftism and the role of the Kuomintang of China in influencing affairs in America. With precision and insight, Lai penetrates the overly politicized portrayals of a history shaped by global alliances and enmities and the hard intolerance of the Cold War era. The result is a nuanced and singular account of how Chinese politics, migration to the United States, and Sino-U.S. relations were shaped by Chinese and Chinese American groups and organizations. Lai revised and expanded his writings over more than thirty years as changing political climates allowed for greater acceptance of leftist activities and access to previously confidential documents. Drawing on Chinese- and English-language sources and echoing the strong loyalties and mobility of the activists and idealists he depicts, Lai delivers the most comprehensive treatment of Chinese transnational politics to date.
Agreement' is the grammatical phenomenon in which the form of one item, such as the noun 'horses', forces a second item in the sentence, such as the verb 'gallop', to appear in a particular form, i.e. 'gallop' must agree with 'horses' in number. Even though agreement phenomena are some of the most familiar and well-studied aspects of grammar, there are certain basic questions that have rarely been asked, let alone answered. This book develops a theory of the agreement processes found in language, and considers why verbs agree with subjects in person, adjectives agree in number and gender but not person, and nouns do not agree at all. Explaining these differences leads to a theory that can be applied to all parts of speech and to all languages.
Fully revised and updated, the fourth edition of Cardiac Pacingand ICDs continues to be an accessible and practical clinicalreference for residents, fellows, surgeons, nurses, PAs, andtechnicians. The chapters are organized in the sequence of the evaluation ofan actual patient, making it an effective practical guide. Revisedchapters and updated artwork and tables plus a new chapter oncardiac resynchronization make the new edition an invaluableclinical resource. Features: · New chapter on Cardiac Resynchronization Therapy · Updated and better quality figures and tables · Updated content based on ACC/AHA/NASPE guidelines · Updated indications for ICD placement · Updated information on ICD and pacemakertroubleshooting
This unique book is the first to bring together the world of health psychology with that of complementary and alternative medicine (CAM). The authors draw on their wealth of experience as health psychologists to explore the relationship between health psychology and CAM and look at how an understanding of one can be used to inform the other. Through an open-minded but rigorous approach to CAM, the authors identify where psychology can help to answer some crucial questions, such as why CAM sometimes appears to work, why sometimes it does not, and why some people are drawn to it and others not. Key topics covered include: models of the person health beliefs and experimental psychology placebo research methods in CAM stress, coping and stress management pain and chronic illness communications and interactions between client and therapist While CAM has often been dismissed out of hand by scientists, the authors maintain that it deserves attention as a psychological phenomenon alone, regardless of the actual efficacy as understood by existing research. This book's insightful observations on contemporary meanings of health and illness and the future of CAM and health psychology make it important reading for all psychologists and health professionals.
The Complete Business Process Handbook is the most comprehensive body of knowledge on business processes with revealing new research. Written as a practical guide for Executives, Practitioners, Managers and Students by the authorities that have shaped the way we think and work with process today. It stands out as a masterpiece, being part of the BPM bachelor and master degree curriculum at universities around the world, with revealing academic research and insight from the leaders in the market. This book provides everything you need to know about the processes and frameworks, methods, and approaches to implement BPM. Through real-world examples, best practices, LEADing practices and advice from experts, readers will understand how BPM works and how to best use it to their advantage. Cases from industry leaders and innovators show how early adopters of LEADing Practices improved their businesses by using BPM technology and methodology. As the first of three volumes, this book represents the most comprehensive body of knowledge published on business process. Following closely behind, the second volume uniquely bridges theory with how BPM is applied today with the most extensive information on extended BPM. The third volume will explore award winning real-life examples of leading business process practices and how it can be replaced to your advantage. Learn what Business Process is and how to get started Comprehensive historical process evolution In-depth look at the Process Anatomy, Semantics and Ontology Find out how to link Strategy to Operation with value driven BPM Uncover how to establish a way of Thinking, Working, Modelling and Implementation Explore comprehensive Frameworks, Methods and Approaches How to build BPM competencies and establish a Center of Excellence Discover how to apply Social BPM, Sustainable and Evidence based BPM Learn how Value & Performance Measurement and Management Learn how to roll-out and deploy process Explore how to enable Process Owners, Roles and Knowledge Workers Discover how to Process and Application Modelling Uncover Process Lifecycle, Maturity, Alignment and Continuous Improvement Practical continuous improvement with the way of Governance Future BPM trends that will affect business Explore the BPM Body of Knowledge
Featuring contributions from more than 20 distinguished executives and subject matter experts, this unique reference challenges various traditional approaches and strategies for the PMO and explains how to set up a business-driven PMO using an extensively proven roadmap adaptable to any type or size organization.
Mastering each aspect of the patient interview and physical exam is fundamental to medical education, resulting in more accurate diagnostic skills, more effective patient management, and better patient outcomes! Dr. Swartz’s Textbook of Physical Diagnosis is a highly respected reference in this critical area, offering a compassionate, humanistic approach to the art and science of interviewing and physical examination. From cover to cover, you’ll learn how your interpersonal awareness is just as important in physical diagnosis as your level of skill – and why clinical competence in this area is essential for physicians, nurse practitioners, physician assistants, and all members of the healthcare profession. Explores how cultural differences can influence communication, diet, family relationships, and health practices and beliefs – which may affect your approach to a patient’s treatment. Features hundreds of high-quality color images, an easy-to-use design, and detailed descriptions of practical techniques throughout. Offers clear, easy-to-understand explanations of interviewing and examination techniques, clinical presentations, pathophysiology, complementary and alternative medicine, and physical diagnosis standards and tests. All chapters completely reviewed and revised. Features a new chapter on deconstructing racism and bias in clinical medicine. Provides expanded coverage of the musculoskeletal system with more specialty examinations of joints. Emphasizes precision, accuracy, and critical thinking in clinical assessment. Highlights clinical ethics and professionalism. Includes more than 6 hours of in-depth video, featuring step-by-step key aspects of the physical examination for adults, toddlers, and newborns, important interviewing scenarios, and audio of heart and lung sounds. Evolve Instructor site with an image and video collection is available to instructors through their Elsevier sales rep or via request at https://evolve.elsevier.com.
Survival in the Software Jungle is written especially for managers and engineers responsible for systems development and information technology. Focusing on software technology from a user's standpoint, and supported by a wide range of practical guidelines, the book shows you how to obtain and provide good computer support, capitalize on a wide range of products, and stay competitive in today's Information Age. Includes current standards information, a useful glossary of terms, invaluable checklists, and accompanying software that allows you to evaluate the likelihood of your project succeeding.
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