In Part 2, a smattering of the novellas are a young Irishman's escapades as he experiences that the local legend isn't really a legend in The Washerwoman; help a young orphan find her biological parents and unearth her family's secrets in Looking for Home; experience the lives of a prisoner and his torturer in The Inquisitor; find out what Horatio really thinks of Hamlet in Horatio; and check out the follow up to Newly Minted Wings and salty French Fries in You Want Me to Clean What?
A new Dark Age has fallen across Britain. With the sudden return of magic, our modern, technological society has crumbled. Cities lie in ruins, communications are limited. Gods and monsters walk the land. In this new time, myth and legend has become reality; nothing is quite as it seems. The plague came without warning. Nothing could stop its progress: not medicines, not prayer. The first sign of the disease is black spots at the base of the fingers; an agonizing death quickly follows. But this is no ordinary disease... Caitlin Shepherd, a lowly GP, is allowed to cross the veil into the mystical Celtic Otherworld in search of a cure; her search takes her on a quest to the end of a land of dreams and nightmares to petition the gods. Caitlin is humanity's last hope, but she carries a terrible burden: a consciousness shattered into five distinct personalities... and one of them may not be human. The Queen of Sinister is the latest installment in Mark Chadbourn’s brilliant new sequence: exciting, evocative, terrifying, and awe-inspiring.
Football is a great argument starter, but how do you settle all of these arguments? THE BOOK OF FOOTY LISTS will list and rank, the great players, teams, matches, controversies and lots of lists of bests and worsts. Leading AFL identities including Simon Madden, Dermott Brereton and Glenn Archer submitted their lists, as have leading journalists, other football identities and also club supporters.
London is in turmoil following riots and the Trafalgar Square Massacre. A doctor in a big East End hospital, already hard hit by government cutbacks and increasing social unrest, starts to get reports of something having happened at All Hallows church . . . Then, the first of the injured, including policemen and soldiers, start to be brought in, but the nurses and doctors on the day shift still can't make sense of what the victims are talking about. Soon their resources begin to be overwhelmed. Some of the injured begin to 'change' and soon the hospital, like so many other buildings throughout the city, is on lockdown. But as things grow increasingly chaotic outside, for those trapped within the old hospital building, both staff and patients, things quickly become infinitely worse as the dead return to life and stalk the corridors in search of flesh.
An airliner's controls abruptly fail mid-flight over the Atlantic. An oil tanker runs aground in Japan when its navigational system suddenly stops dead. Hospitals everywhere have to abandon their computer databases when patients die after being administered incorrect dosages of their medicine. In the Midwest, a nuclear power plant nearly becomes the next Chernobyl when its cooling systems malfunction. At first, these random computer failures seem like unrelated events. But Jeff Aiken, a former government analyst who quit in disgust after witnessing the gross errors that led up to 9/11, thinks otherwise. Jeff fears a more serious attack targeting the United States computer infrastructure is already under way. And as other menacing computer malfunctions pop up around the world, some with deadly results, he realizes that there isn't much time if he hopes to prevent an international catastrophe. Written by a global authority on cyber security, Zero Day presents a chilling "what if" scenario that, in a world completely reliant on technology, is more than possible today---it's a cataclysmic disaster just waiting to happen.
Carefully balanced to avoid distinct taxonomic, ecosystem, and geographic biases, the book addresses a wide range of invasive species (including protists, invertebrates, vertebrates, fungi, and plants), which have been studied in marine, freshwater, and terrestrial environments throughout the world by investigators equally diverse in their origins."--BOOK JACKET.
This book is a resource for companies of all sizes who are considering or developing enhanced professional learning programs. Featuring contributions from experts at ten different corporate universities, academic institutions, and consulting firms, the book addresses three major components of corporate university success: organization, content, and processes. It defines best practices, offers guidance on integrating current training programs into the university structure, and explores how corporate universities are evolving internationally. Allen is director of executive education at Pepperdine University. Annotation copyrighted by Book News, Inc., Portland, OR
Marko Bennett a handsome young marine recently returned home from two and a half years in the Special Services, in the front line in Afghanistan, fighting against the Taliban. Complete adrenalin junkie, spoilt rich kid who enjoys hanging out with Head of the Crips, Leroy Brown reputed L.A. gangster. Racing Nascars for his big name sponsors, stealing expensive luxury sports cars, Marko street races for Leroy and is linked with the gambling syndicate doing cocaine deals on the side. He winds up in trouble with the law and is sent to New York, by his father the head of the LAPD, who has firm ties to the mafia. Edward Martin, Head Attorney for the Mafia, based in New York, takes young Marko under his wing setting him up as personal assistant to his wife Alessandra who has a label in the Fashion Industry. He has a steamy romance with their daughter Georgia who also works for the massive Fashion Enterprise. He becomes a made man hanging out with hard core mobsters and now enjoys very close relations with Ciro Pistone, (The Don), Frankie Napatano, (Underboss) and other core gang members. Actively entrenched in the Mafia as activities and hanging out with the Cartels son, he becomes involved with the Cartels daughter Francesca and falls madly in love. A twist of fate leads him back to New York on a revenge fuelled rampage of murder and bloodshed linking all the way to the White House. Now a Captain with the mob, he is fully entrenched in the day to day activities of the mob, Jet setting to Sicily, Ibiza and Monaco living the life of a movie star, doing arms deals with the Bosnians and contract hits for the mob. A powerful story full of action, murder, extortion and romance as Marko becomes one of the untouchables, but will he survive to rise up the Mafia ranks
Manning Clark was a complex, demanding and brilliant man. Mark McKenna's compelling biography of this giant of Australia's cultural landscape is informed by his reading of Clark's extensive private letters, journals and diaries-many that have never been read before. An Eye for Eternity paints a sweeping portrait of the man who gave Australians the signature account of their own history. It tells of his friendships with Patrick White and Sidney Nolan. It details an urgent and dynamic marriage, ripped apart at times by Clark's constant need for extramarital romantic love. A son who wrote letters to his dead parents. A historian who placed narrative ahead of facts. A doubter who flirted with Catholicism. A controversial public figure who marked slights and criticisms with deeply held grudges. To understand Clark's life is to understand twentieth century Australia. And it raises fundamental questions about the craft of biography. When are letters too personal, comments too hurtful and insights too private to publish? Clark incessantly documented his life-leaving notes to the biographers he knew would pursue his story. He had a deep need to be remembered and this book means he will now be understood in an unforgettable way. Winner of the Prime Minister's Literary Award for Non-Fiction 2012 Winner of the Non-Fiction Book award at the Victorian Premier's Literary Awards 2012 Winner of the Non-Fiction Book award at the Queensland Premier's Literary Awards 2012 Winner of the Douglas Stewart Prize at the NSW Premier's Literary Awards 2012 Winner of the Adelaide Festival Awards for Literature 2012 - Non-Fiction award 2012 Finalist for the 2011 Walkley Book awards Shortlisted for the 2011 Manning Clark House National Cultural Award
In order to deliver excellent service quality, it is critical to understand, create and deliver real value to all stakeholders. The second edition of Services Marketing Management has been thoroughly revised and restructured to provide the students with an overview of services marketing from this clear strategic orientation. It includes: A linking of five core guiding principles: market orientation, assets and capabilities, characteristics of services, internationalization and the value concept New coverage of electronic services Many 'Service Practice' boxes, featuring examples from all of the world End of chapter review questions and practical assignments Full length cases at the end of the book with accompanying exercises "This is a welcome second edition, firmly establishing it as a leading international text on strategic services marketing. Though completely revised, it retains the unique focus of the original on care for the individual and the understanding, creation and delivery of value to customers, with the authors bringing their topic vividly to life through numerous international examples. Clearly written and logically structured, it will be an invaluable resource for services marketing and management courses at all levels." —Professor Graham Hooley, Aston Business School "An up-to-date, comprehensive and truly global treatment of services marketing management with new insights for every reader." —Leonard L. Berry, Distinguished Professor of Marketing, Mays Business School and author of Discovering the Soul of Service "This book is a very valuable addition to the services marketing literature. Its logical structure and clarity of expression will make it extremely appealing to students and lecturers." —Steve Oakes, University of Liverpool "This is a must for students, teachers and practitioners in services marketing." —Kjell Grønhaug, Norwegian School of Economics and Business Administration "This is an academically rigorous text with a strong European focus – excellent." —Jill Brown, Portsmouth Business School "Services Marketing Management: a comprehensive and completely up-to-date book based on an excellent combination of modern theory and actual practice." —Peter Leeflang, Frank M. Bass Professor of Marketing, University of Groningen and Professor at Johann Wolfgang Goethe University at Frankfurt am Main "This excellent textbook has got what it strongly deserved: a second edition. I particularly appreciate: the consequent focus on market and customer orientation the integration of business-to-business services the overarching HRM perspective and the refined didactic approach not self-evident in other service management textbooks What a service for the reader!" —Bernd Günter, Heinrich-Heine Universität, Düsseldorf
For the tenth consecutive year, Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. It is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address. Whether your company is preparing for an actual award or using Baldrige for process improvement, this book is for you. Updated annually, the book provides you with the best understanding of these exhaustive criteria. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in the field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application.
Provides up-to-date values for a wide range of collectibles from Barbie dolls to textiles, and features more than five thousand color photographs for easy identification.
A comprehensive introduction to the natural history and intertidal ecology of East Coast shorelines Atlantic Shorelines is an introduction to the natural history and ecology of shoreline communities on the East Coast of North America. Writing for a broad audience, Mark Bertness examines how distinctive communities of plants and animals are generated on rocky shores and in salt marshes, mangroves, and soft sediment beaches on Atlantic shorelines. The book provides a comprehensive background for understanding the basic principles of intertidal ecology and the unique conditions faced by intertidal organisms. It describes the history of the Atlantic Coast, tides, and near-shore oceanographic processes that influence shoreline organisms; explains primary production in shoreline systems, intertidal food webs, and the way intertidal organisms survive; sets out the unusual reproductive challenges of living in an intertidal habitat, and the role of recruitment in shaping intertidal communities; and outlines how biological processes like competition, predation, facilitation, and ecosystem engineering generate the spatial structure of intertidal communities. The last part of the book focuses on the ecology of the three main shoreline habitats—rocky shores, soft sediment beaches, and shorelines vegetated with salt marsh plants and mangroves—and discusses in detail conservation issues associated with each of them.
The Baldrige criteria have been updated and finely tuned for 2005. Reflecting recent events, the new criteria include a focus on an organization's business ethics and governance systems. It asks how a company plans to stay operational during an emergency event, such as a terrorist act or a natural disaster. In total, there are now 33 Areas to address in the 2005 criteria, including an increased focus on leadership, strategic planning, measurement, analysis, knowledge management, process management and business results. The new 14th edition of the Baldrige Award Winning Quality addresses these changes for 2005 and helps you understand what the criteria are. Written in an easy-to-read format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it continues to be the most recognized reference in the field. The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what the Baldrige examiner looks for, and the questions typically asked during a visit.
This new edition of the best-selling price guide to baseball memorabilia includes over 10,000 items with accurate updated prices. Whether you collect baseball magazines, statues, plates, balls, bats, gloves, pennants, pins, yearbooks, cachets, autographs, uniforms, ticket stubs, or a little of everything ... you will find your hobby more enjoyable with this popular collecting companion. With coverage from the 1900s to date, both novice and veteran collectors will score with this handy, indispensable guide.
In Keeping Score, the author contends that metrics must be all-encompassing. They must focus not just on the present, but need to consider the past and future. They also must consider the needs of all participants, including customers, shareholders, and employees. Still one must know exactly what to measure, as measuring everything can be more damaging than measuring nothing. Taking a balanced Baldrige approach, this book shows how to evaluate current approaches to measurement and pinpoint false measurements. It covers the selection of financial metrics, ways to measure employee and customer satisfaction, and methods to track performance and measure quality.
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