Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
Lonely Planet: The world's leading travel guide publisher Lonely Planet Austria is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. Stroll the palaces and cathedrals of Vienna, ski the slopes of the Austrian Alps, or take a lazy trip through the valleys and lakes of the countryside; all with your trusted travel companion. Get to the heart of Austria and begin your journey now! Inside Lonely Planet Austria Travel Guide: Colour maps and images throughout Highlights and itineraries help you tailor your trip to your personal needs and interests Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - hours of operation, phone numbers, websites, transit tips, prices Honest reviews for all budgets - eating, sleeping, sight-seeing, going out, shopping, hidden gems that most guidebooks miss Cultural insights give you a richer, more rewarding travel experience - history, music, architecture Free, convenient pull-out Vienna map (included in print version), plus over 51 maps Covers Vienna, Danube Valley, Burgenland, Linz, The Traunviertel, The Muhlviertel, The Innviertel, Styria, Graz, The Salzkammergut, Bad Ischl, Slazburg, Salzburgerland, Carinthia, Tyrol, Innsbruck, Vorarlberg and more eBook Features: (Best viewed on tablet devices and smartphones) Downloadable PDF and offline maps prevent roaming and data charges Effortlessly navigate and jump between maps and reviews Add notes to personalise your guidebook experience Seamlessly flip between pages Bookmarks and speedy search capabilities get you to key pages in a flash Embedded links to recommendations' websites Zoom-in maps and images Inbuilt dictionary for quick referencing The Perfect Choice: Lonely Planet Austria , our most comprehensive guide to Austria, is perfect for both exploring top sights and taking roads less travelled. Looking for a guide focused on Vienna? Check out Lonely Planet Vienna guide for a comprehensive look at all the city has to offer. About Lonely Planet: Since 1973, Lonely Planet has become the world's leading travel media company with guidebooks to every destination, an award-winning website, mobile and digital travel products, and a dedicated traveller community. Lonely Planet covers must-see spots but also enables curious travellers to get off beaten paths to understand more of the culture of the places in which they find themselves. The world awaits! Lonely Planet guides have won the TripAdvisor Traveler's Choice Award in 2012, 2013, 2014, 2015, and 2016. 'Lonely Planet. It's on everyone's bookshelves; it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' -- Fairfax Media 'Lonely Planet guides are, quite simply, like no other.' - New York Times Important Notice: The digital edition of this book may not contain all of the images found in the physical edition.
Lonely Planet Germany is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. See storybook castles arise from the Bavarian forest, raise a stein to an oompah band in a Munich beer garden, and take in the vibrant Berlin arts scene; all with your trusted travel companion.
In 2002, we learned that President George Washington had eight (and, later, nine) enslaved Africans in his house while he lived in Philadelphia from 1790 to 1797. The house was only one block from Independence Hall and, though torn down in 1832, it housed the enslaved men and women Washington brought to the city as well as serving as the country's first executive office building. Intense controversy erupted over what this newly resurfaced evidence of enslaved people in Philadelphia meant for the site that was next door to the new home for the Liberty Bell. How could slavery best be remembered and memorialized in the birthplace of American freedom? For Marc Howard Ross, this conflict raised a related and troubling question: why and how did slavery in the North fade from public consciousness to such a degree that most Americans have perceived it entirely as a "Southern problem"? Although slavery was institutionalized throughout the Northern as well as the Southern colonies and early states, the existence of slavery in the North and its significance for the region's economic development has rarely received public recognition. In Slavery in the North, Ross not only asks why enslavement disappeared from the North's collective memories but also how the dramatic recovery of these memories in recent decades should be understood. Ross undertakes an exploration of the history of Northern slavery, visiting sites such as the African Burial Ground in New York, Independence National Historical Park in Philadelphia, the ports of Rhode Island, old mansions in Massachusetts, prestigious universities, and rediscovered burying grounds. Inviting the reader to accompany him on his own journey of discovery, Ross recounts the processes by which Northerners had collectively forgotten 250 years of human bondage and the recent—and continuing—struggles over recovering, and commemorating, what it entailed.
Lonely Planets Germany is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. Explore the beautiful Black Forest, marvel at Colognes cathedral, and cruise along the Rhine; all with your trusted travel companion. Get to the heart of Germany and begin your journey now! Inside Lonely Planets Germany Travel Guide: Up-to-date information - all businesses were rechecked before publication to ensure they are still open after 2020s COVID-19 outbreak NEW top experiences feature - a visually inspiring collection of Germanys best experiences and where to have them What's NEW feature taps into cultural trends and helps you find fresh ideas and cool new areas NEW pull-out, passport-size 'Just Landed' card with wi-fi, ATM and transport info - all you need for a smooth journey from airport to hotel Improved planning tools for family travellers - where to go, how to save money, plus fun stuff just for kids Colour maps and images throughout Highlights and itineraries help you tailor your trip to your personal needs and interests Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - hours of operation, websites, transit tips, prices Honest reviews for all budgets - eating, sleeping, sightseeing, going out, shopping, hidden gems that most guidebooks miss Cultural insights give you a richer, more rewarding travel experience - history, people, music, landscapes, wildlife, cuisine, politics Over 90 maps Covers Berlin and around, Hamburg and the North, Central Germany, Saxony, Munich, Bavaria, Stuttgart & the Black Forest, Frankfurt, Southern Rhineland, Cologne, Northern Rhineland, Lower Saxony & Bremen The Perfect Choice: Lonely Planets Germany, our most comprehensive guide to Germany, is perfect for both exploring top sights and taking roads less travelled. Looking for just the highlights? Check out Pocket Berlin, a handy-sized guide focused on the can't-miss sights for a quick trip. About Lonely Planet: Lonely Planet is a leading travel media company, providing both inspiring and trustworthy information for every kind of traveller since 1973. Over the past four decades, we've printed over 145 million guidebooks and phrasebooks for 120 languages, and grown a dedicated, passionate global community of travellers. You'll also find our content online, and in mobile apps, videos, 14 languages, armchair and lifestyle books, ebooks, and more, enabling you to explore every day. 'Lonely Planet guides are, quite simply, like no other.' New York Times 'Lonely Planet. It's on everyone's bookshelves; it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' Fairfax Media (Australia)
Lonely Planet: The world's number one travel guide publisher* Lonely Planet's Best of Germany is your passport to the most relevant, up-to-date advice on what to see and skip, and what hidden discoveries await you. See storybook castles rise from the Bavarian forest, raise a stein to an oompah band in a Munich beer garden and take in the vibrant Berlin arts scene - all with your trusted travel companion. Discover the best of Germany and begin your journey now! Inside Lonely Planet's Best of Germany: Full-colour images throughout Highlights and itineraries help you tailor your trip to your personal needs and interests Insider tips to save time and money and get around like a local, avoiding crowds and trouble spots Essential info at your fingertips - hours of operation, phone numbers, websites, transit tips, prices Honest reviews for all budgets - eating, sightseeing, going out, shopping, hidden gems that most guidebooks miss Cultural insights provide a richer, more rewarding travel experience - history, art, food, wine, sport, politics Free, convenient pull-out map (included in print version), plus easy-to-use colour maps to help you navigate Covers Berlin, Potsdam, Neuschwanstein, Heidelberg, The Black Forest, Dresden, Rothenburg ob der Tauber, Cologne, The Romantic Rhine Valley, The Moselle Valley and more The Perfect Choice: Lonely Planet's Best of Germany is filled with inspiring and colourful photos, and focuses on Germany's most popular attractions for those wanting to experience the best of the best. Looking for a more comprehensive guide that recommends both popular and offbeat experiences, and extensively covers all the country has to offer? Check out Lonely Planet's Germany guide. Need a guide to Berlin or Munich? Check out Lonely Planet's Berlin or Munich, Bavaria & the Black Forest guides for an in-depth look at all these cities and regions have to offer. About Lonely Planet: Lonely Planet is a leading travel media company and the world's number one travel guidebook brand, providing both inspiring and trustworthy information for every kind of traveller since 1973. Over the past four decades, we've printed over 145 million guidebooks and grown a dedicated, passionate global community of travellers. You'll also find our content online, and in mobile apps, video, 14 languages, nine international magazines, armchair and lifestyle books, ebooks, and more. 'Lonely Planet guides are, quite simply, like no other.' - New York Times 'Lonely Planet. It's on everyone's bookshelves, it's in every traveller's hands. It's on mobile phones. It's on the Internet. It's everywhere, and it's telling entire generations of people how to travel the world.' - Fairfax Media (Australia) *Source: Nielsen BookScan: Australia, UK, USA, 5/2016-4/2017 eBook Features: (Best viewed on tablet devices and smartphones) Downloadable PDF and offline maps prevent roaming and data charges Effortlessly navigate and jump between maps and reviews Add notes to personalise your guidebook experience Seamlessly flip between pages Bookmarks and speedy search capabilities get you to key pages in a flash Embedded links to recommendations' websites Zoom-in maps and images Inbuilt dictionary for quick referencing Important Notice: The digital edition of this book may not contain all of the images found in the physical edition.
First published in 1988, Marc Egnal's now classic revisionist history of the origins of the American Revolution, focuses on five colonies—Massachusetts, New York, Pennsylvania, Virginia, and South Carolina—from 1700 to the post-Revolutionary era. Egnal asserts that throughout colonial America the struggle against Great Britain was led by an upper-class faction motivated by a vision of the rapid development of the New World. In each colony the membership of this group, which Egnal calls the expansionist faction, was shaped by self-interest, religious convictions, and national origins. According to Egnal, these individuals had long shown a commitment to American growth and had fervently supported the colonial wars against France, Spain, and Native Americans. While advancing this interpretation, Egnal explores several salient aspects of colonial society. He scrutinizes the partisan battles within the provinces and argues that they were in fact clashes between the expansionists and a second long-lived faction that he calls the "nonexpansionists." Through close analysis he shows how economic crisis—the depression of the 1760s—influenced the colonists' behavior. And although he focuses on the initiative and leadership of the elite, Egnal also investigates the part played by the common people in the rebellion. A Mighty Empire contains insightful sketches of Benjamin Franklin, John Adams, and other revolutionary leaders and makes clear the human dimensions of the clash with Great Britain. The final chapter provides a new context for understanding the writing of the Constitution and considers the links between the Revolution and modern America. An appendix lists members of the colonial factions and identifies their patterns of political commitment. Now back in print with a new preface, A Mighty Empire is a valuable addition to the debate over the role of ideas and interests in shaping the Revolution. For the 2010 edition, Egnal reviews how interpretations of the American Revolution have developed since the publication of his landmark volume. In his new preface he considers and critiques explanations for the Revolution founded on ideology, the role of non-elite Americans, and British politics. Egnal also looks to a trend in the writing of the history of the Revolution that considers its effects more than its causes and thereby grapple with the conflicts ingredient in the nascent American empire. With great lucidity, he shows where the writing of history has gone since the appearance of A Mighty Empire and makes a case for its continuing relevance.
A complete introduction tocar-to-X communications networking Automotive Inter-networking will introduce a range of new network and system technologies for vehicle safety, entertainment and comfort systems currently being researched and developed. C2X networking is not only a matter of technology, but is also very closely related to policy-making about deployment. This book will provide the background on technical developments but will also discuss the potential benefits, costs and risks. Also discussed will be concepts related to application of vehicle-to-vehicle and vehicle-to-infrastructure communication technologies for various purposes such as automobile safety enhancement, vehicle user applications for comfort and convenience and efficiency along with other potential commercial applications. Application domains will build the starting point for an analysis of the requirements on suitable mobile network technology and the book will look at how well existing and new systems match these requirements. New automotive-specific technologies are presented in detail, explaining millimeter wave short range systems and special automotive network protocols. Specially designed system services and security mechanisms are introduced and system architecture, radio spectrum use, medium access control, network protocols and security concepts and considered. Finally, the book will present the current world-wide standardization activities, deployment strategies and an outlook about the evolvement of inter-vehicle communications in the next decades. Presents a comprehensive top-down approach to the newly evolving car-to-X communications networking Provides a broad overview of all relevant C2X communication topics Written by well known experts in the field Predicts the outlook of the evolvement of inter-vehicle communications in the next decades Includes illustrations and high-level technical sketches of application domains and photographs, 3D renderings and professional graphical sketches of current prototypes
Decolonization changed the spatial order of the globe, the imagination of men and women around the world and established images of the globe. Both individuals and social groups shaped decolonization itself: this volume puts agency squarely at the centre of debate by looking at elites and leaders who changed the course of history across the world.
Innovate your way toward growth using practical, research-backed frameworks The Art of Opportunity offers a path toward new growth, providing the perspective and methods you need to make innovation happen. Written by a team of experts with both academic and industry experience—and a client roster composed of some of the world’s leading companies—this book provides you with the necessary tools to help you capture growth instead of chasing it. The visual frameworks and research-based methodology presented in The Art of Opportunity merge business design thinking and strategic innovation to help you change your growth paradigm. You’ll learn creative and practical methods for exploring growth opportunities and employ a new approach for identifying what “opportunity” looks like in the first place. Put aside the old school way of focusing on new products and new markets, to instead applying value creation to find your new opportunity, craft your offering, design your strategy and build new growth ventures. The changing business ecosystem is increasingly pushing traditional thinking out to pasture. New consumers and the new marketplace are demanding a profound adjustment to the way companies plan and execute growth strategies. This book gives you the tools to create your roadmap toward the new state of growth, and gain invaluable insight into a new way of thinking. The Art of Opportunity will help you to: Start looking at business growth from a new perspective Create value for the customers, company and ecosystem Innovate strategically and design new business models Develop a new active business design thinking approach to innovation Your company’s goal is to grow, and to turn non-customers into customers. The old ways are becoming less tenable and less cost-effective. The Art of Opportunity outlines the new growth paradigm and gives you a solid framework for putting new ideas into practice.
The first major biography of a truly formidable king, whose reign was one of the most dramatic and important of the entire Middle Ages, leading to war and conquest on an unprecedented scale. Edward I is familiar to millions as "Longshanks," conqueror of Scotland and nemesis of Sir William Wallace (in "Braveheart"). Yet that story forms only the final chapter of the king's action-packed life. Earlier, Edward had defeated and killed Simon de Montfort in battle; traveled to the Holy Land; conquered Wales, extinguishing its native rulers and constructing a magnificent chain of castles. He raised the greatest armies of the Middle Ages and summoned the largest parliaments; notoriously, he expelled all the Jews from his kingdom. The longest-lived of England's medieval kings, Edward fathered fifteen children with his first wife, Eleanor of Castile and, after her death, erected the Eleanor Crosses—the grandest funeral monuments ever fashioned for an English monarch. In this book, Marc Morris examines afresh the forces that drove Edward throughout his relentless career: his character, his Christian faith, and his sense of England's destiny—a sense shaped largely by the tales of the legendary King Arthur. Morris also explores the competing reasons that led Edward's opponents (including Robert Bruce) to resist him. The result is a sweeping story, immaculately researched yet compellingly told, and a vivid picture of medieval Britain at the moment when its future was decided.
Since the 1990s Marc Epprecht has helped lay the groundwork for critical masculinity and African queer studies with such publications as the award-winning Hungochani: The History of a Dissident Sexuality in Southern Africa. Here he steps outside of the academic comfort zone with a mix of story-telling and reflection on his personal experiences, motivations, and methodological and ethical challenges through research and teaching on diverse topics encountered along the way: African women's history, homosexuality /homophobia, environmental history, HIV / AIDS, human rights, and tourism. A central concern is to understand how masculinities have been constructed and contested within disordered gender, race, class and other relations, and to wonder how the many associated harms might be fruitfully addressed at this moment of multiple existential crises. Understanding today's "hegemonic masculinity" as an artefact of colonialism and racial capitalism that is tenaciously reproduced through the fantasy of endless economic growth, he invites men to constructively engage with African feminism, decolonization and degrowth theory.
Optimize supply chains throughout their entire lifecycle: creation, growth, maturity, and decline! Reflecting up-to-the-minute "in-the-trenches" experience and pioneering research, this book illuminates the complex transformational processes associated with managing complex supply chains that incorporate multiple products and services within ever-changing networks. Marc J. Schniederjans and Stephen B. Legrand walk you through: starting, creating, and building new supply chains; then, realigning those supply chains for growth, adjusting to dynamic change, readjusting networks, building flexibility, and managing new supply chain risks. Next, they offer practical, realistic guidance for realigning "mature" supply chains, innovating, controlling costs; and smoothly managing declining demand. Throughout, they offer invaluable insights and tools for negotiating, measuring performance, anticipating change, improving agility and flexibility, meeting commitments to social responsibility and the law; and much more. Based on the authors' up-to-the minute supply chain experience and pioneering academic research, Reinventing the Supply Chain Life Cycle contains many real-world examples and interviews with executives from some of the world’s top organizations. It integrates content related to key certifications and offers valuable material that can be incorporated directly into existing supply chain practices, procedures, and policies.
Leon Marc gives the reader the big picture of Eastern Europe—its political, economic, social and cultural history, the nature of changes there and of the issues at stake in the political and economic transition—while putting the fall of the Berlin Wall and the EU enlargement into a broader perspective of general European history. Three key strands of Eastern Europe—Central Europe, Eastern Europe proper, and Southeast Europe—are identified and the Germanic, Byzantine, and Ottoman influences on the region are examined. What’s So Eastern About Eastern Europe? is written in an accessible, non-academic way, addressing the stereotypes about the region and their roots and explaining why the notion of Eastern Europe is now obsolete and misleading. It gives an Eastern European’s perspective, and is informed by the author’s own personal experience of the changes that brought the Wall down.
A brand new collection of world-class supply chain design solutions… 3 authoritative books, now in a convenient e-format, at a great price! 3 authoritative eBooks deliver state-of-the-art guidance for designing and optimizing highly competitive global supply chains! This unique 3 eBook package will help you design state-of-the-art supply chains that deliver rapid, quantifiable, and sustainable competitive advantage. The Encyclopedia of Operations Management is the perfect single-volume "field manual" for every supply chain or operations management practitioner and student. Nearly 1,500 well-organized, up-to-date definitions cover every facet of supply chain design, planning, management, and optimization. Next, in Reinventing the Supply Chain Life Cycle, Marc J. Schniederjans and Stephen B. LeGrand show how to optimize supply chains throughout their entire lifecycle: creation, growth, maturity, and decline! Reflecting up-to-the-minute "in-the-trenches" experience and pioneering research, this book illuminates the complex transformational processes associated with managing complex supply chains that incorporate multiple products and services within ever-changing networks. They walk you through: starting, creating, and building new supply chains; realigning them for growth; adjusting to dynamic change, readjusting networks, building flexibility, and managing new risks. Next, they offer practical, realistic guidance for realigning "mature" supply chains, innovating, controlling costs; and smoothly managing declining demand. Throughout, they offer invaluable insights, tools, and examples for negotiation, performance measurement, anticipating change, improving agility, meeting commitments to social responsibility and the law; and more. Finally, in Supply Chain Network Design, four leading IBM and Northwestern University experts show how to use strategic supply chain network design to achieve dramatic new savings. They integrate rigorous principles and practical applications to help you select the right number, location, territory, and size of warehouses, plants, and production lines; and optimize the flow of all products through even the most complex global supply chain. You’ll find better ways to decide what (and where) to manufacture internally; and which products to outsource (and to whom). You’ll get help managing cost vs. service-level tradeoffs; using analytics to improve decision-making; and re-optimizing regularly for even more savings. Whatever your role in supply chain design, this collection will help you systematically optimize performance, customer value, and profitability. From world-renowned supply chain experts Arthur V. Hill, Marc J. Schniederjans, Stephen B. LeGrand, Michael Watson, Sara Lewis, Peter Cacioppi, and Jay Jayaraman
Not all scientific explanations work by describing causal connections between events or the world's overall causal structure. In addition, mathematicians regard some proofs as explaining why the theorems being proved do in fact hold. This book proposes new philosophical accounts of many kinds of non-causal explanations in science and mathematics.
Flashing through New York in the late 1970s, No Wave was the ultimate anti-movement. Its bands consisted of untrained artists looking to explode rock and disappear before the smoke cleared. The primary perpetrators all drew on primitivism, performance art, and the avant-garde. But they were best known for short songs and even shorter life spans. No Wave traces the history of this unique movement, from early pioneers like Suicide to Richard Hell, to hidden treasures like Red Transistor and 8-Eyed Spy, to descendents like ESG and Sonic Youth. No Wave is a comprehensive guide to a movement whose influence still resonates today.
Quality service is crucial in today’s business world and Living Service shows you how to deliver your service efficiently and at a competitive price, by adapting and evolving to your customer needs. Living Service provides an insight into the success of Fujitsu, where this new approach is already delivering extraordinary benefits, including: 30% faster deployment of services; 30% greater reliability in service provision; 15% saving on costs. It provides the new competitive weapon, which is set to do for service industries what Toyota’s lean production did for manufacturing industries. Organised into three parts: Mind, Body and Soul, it offers an easy-to-read format and each section is a stepping stone on the way to achieving Living Service. This book tells the great untold story of how they did it, and how you can do the same.
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