Marc Agapit's Books

This Is Service Design Doing

Applying Service Design Thinking in the Real World

By: Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider

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This Is Service Design Doing

Applying Service Design Thinking in the Real World

By: Marc Stickdorn,Markus Edgar Hormess,Adam Lawrence,Jakob Schneider

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disciplines to break down silos within an organization. This book provides a consistent model for accomplishing this and offers hands-on descriptions of every single step, tool, and method used. You'll be able to focus on your customers and iteratively improve their experience. Move from theory to practice and build sustainable business success.

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Page Count

569

Publisher

"O'Reilly Media, Inc."

Published Date

ISBN 10

1491927151

ISBN 13

9781491927151

Evaluation and Decision Models with Multiple Criteria

Stepping stones for the analyst

By: Denis Bouyssou,Thierry Marchant,Marc Pirlot,Alexis Tsoukias,Philippe Vincke

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Evaluation and Decision Models with Multiple Criteria

Stepping stones for the analyst

By: Denis Bouyssou,Thierry Marchant,Marc Pirlot,Alexis Tsoukias,Philippe Vincke

Formal decision and evaluation models are so widespread that almost no one can pretend not to have used or suffered the consequences of one of them. This book is a guide aimed at helping the analyst to choose a model and use it consistently. A sound analysis of techniques is proposed and the presentation can be extended to most decision and evaluation models as a "decision aiding methodology".

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Page Count

460

Publisher

Springer Science & Business Media

Published Date

ISBN 10

0387310991

ISBN 13

9780387310992

That Is to Say: Heidegger’s Poetics

Heidegger's Poetics

By: Marc Froment-Meurice

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That Is to Say: Heidegger’s Poetics

Heidegger's Poetics

By: Marc Froment-Meurice

This first book-length study of what Heidegger called "thinking poetics" expounds the sense of language from the perspective of fundamental ontology. It is based on readings of the pertinent chapters of Being and Time, the lectures on Hölderlin, "The Origin of the Work of Art," and On the Way to Language.

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Page Count

288

Publisher

Stanford University Press

Published Date

ISBN 10

0804733740

ISBN 13

9780804733748

Deep State

Inside the Government Secrecy Industry

By: Marc Ambinder,D.B. Grady

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Deep State

Inside the Government Secrecy Industry

By: Marc Ambinder,D.B. Grady

There is a hidden country within the United States. It was formed from the astonishing number of secrets held by the government and the growing ranks of secret-keepers given charge over them. The government secrecy industry speaks in a private language of codes and acronyms, and follows an arcane set of rules and customs designed to perpetuate itself, repel penetration, and deflect oversight. It justifies itself with the assertion that the American values worth preserving are often best sustained by subterfuge and deception. Deep State, written by two of the country's most respected national security journalists, disassembles the secrecy apparatus of the United States and examines real-world trends that ought to trouble everyone from the most aggressive hawk to the fiercest civil libertarian. The book: - Provides the fullest account to date of the National Security Agency’s controversial surveillance program first spun up in the dark days after 9/11. - Examines President Obama's attempt to reconcile his instincts as a liberal with the realities of executive power, and his use of the state secrets doctrine. - Exposes how the public’s ubiquitous access to information has been the secrecy industry's toughest opponent to date, and provides a full account of how WikiLeaks and other “sunlight” organizations are changing the government's approach to handling sensitive information, for better and worse. - Explains how the increased exposure of secrets affects everything from Congressional budgets to Area 51, from SEAL Team Six and Delta Force to the FBI, CIA, and NSA. - Assesses whether the formal and informal mechanisms put in place to protect citizens from abuses by the American deep state work, and how they might be reformed.

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Page Count

297

Publisher

Turner Publishing Company

Published Date

ISBN 10

1118235738

ISBN 13

9781118235737

Puzzle macabre

By: Marc Agapit

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Puzzle macabre

By: Marc Agapit

Cet ouvrage est une réédition numérique d’un livre paru au XXe siècle, désormais indisponible dans son format d’origine.

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Page Count

174

Publisher

FeniXX

Published Date

ISBN 10

2265146226

ISBN 13

9782265146228

Despair

The Screenplay

By: Jean-Marc Lofficier,Randy Lofficier,Marc Agapit

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Despair

The Screenplay

By: Jean-Marc Lofficier,Randy Lofficier,Marc Agapit

In film and television, thousands of fine scripts by established writers are never produced. The Black Coat Script Library is dedicated to presenting some of those scripts. A man survives a car crash only to find himself trapped in a private clinic at the mercy of its lunatic owner, the terrifying DOCTOR DESPAIR. The Doctor seeks to use him as a pawn in a monstrous scheme of revenge against the wife who once betrayed him. The hero struggles to save her but in Dr. Despair's asylum, no one is ever sure of what is a lie and what is the awful truth. Jean-Marc & Randy Lofficier have co-authored five screenplays, a number of animation teleplays, including Duck Tales and The Real Ghostbusters, a dozen books and numerous comic books and translations. Randy is a member of the Writers Guild of America, West and Mystery Writers of America. Despair is an adaptation of a classic horror novel by renowned French author Marc Agapit (1897-1985).

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Page Count

160

Publisher

Black Coat Press

Published Date

ISBN 10

1932983066

ISBN 13

9781932983067

Book's by Marc Agapit

This Is Service Design Doing

This Is Service Design Doing

Evaluation and Decision Models with Multiple Criteria

Evaluation and Decision Models with Multiple Criteria

That Is to Say: Heidegger’s Poetics

That Is to Say: Heidegger’s Poetics

Deep State

Deep State

Puzzle macabre

Puzzle macabre

Despair

Despair

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