This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A Practical Guide to Self-Awareness, Communication Skills and Conflict Management (Revised edition, Penguin Books, 2007). The guide is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: orientation * self-esteem * self-awareness and self-knowledge * effective listening * self-assertion * managing conflict collaboratively * reflection and closure. Each of these categories features a range of activities and planned group exercises which can be used singly or as part of a course, and includes reproducible masters for use by participants.
This step-by-step guide is a companion to the popular Listen to Me, Listen to You: A Practical Guide to Self-Awareness, Communication Skills and Conflict Management (Revised edition, Penguin Books, 2007). The guide is designed for use by anyone working in communication skills and personal development training. Resource material is grouped under major headings: orientation * self-esteem * self-awareness and self-knowledge * effective listening * self-assertion * managing conflict collaboratively * reflection and closure. Each of these categories features a range of activities and planned group exercises which can be used singly or as part of a course, and includes reproducible masters for use by participants.
Is caring for yourself a low priority? Do you ever feel that there might be more to life? Do you fly off the handle and regret it later? Is it hard to communicate with your spouse, children, or workmates? Do people often misunderstand you? Do you find it difficult to say 'no' without feeling guilty or rude? Is dealing with professionals an intimidating experience for you? Do you shy away from conflict, hoping it will just go away? If so, you're in good company. Many people find that low self-esteem, lack of self-awareness, or an inability to communicate well, especially in times of conflict, can significantly interfere with their quality of life. Listen to Me, Listen to You offers practical ideas and skills to help you appreciate yourself and others, and to promote more effective and rewarding communication. This new edition has been completely revised and expanded, adding two new sections – self-awareness and conflict management – to the original topics of self-esteem, listening and assertion skills.
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