This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality. It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking, tourism and hospitality sectors. This book provides readers with a guide on how to develop an instrument to measure customer satisfaction in different service sectors. Readers will understand how important customer-oriented is to increase customer satisfaction which subsequently helps to minimise the operation costs for organisation to sustain. This book is also suitable as a reference to private hospitals’ policy makers, managers, decision makers and strategic planners on how best to utilise the proposed model in enhancing their customer satisfaction and loyalty.
Using commentaries from the classical period through the medieval and modern periods to the present, this book presents the Qur'an as Muslims have understood it and interiorized it throughout its rich exegetical history. Sources have been carefully chosen to represent all of the major schools and trends in Islamic thought. This book has been written, not primarily for scholars, but for interested western readers, for students of Islam, and for non-Arabic-speaking Muslims. For almost fourteen centuries the Qur'an has been a source of inspiration and solace and, above all, a guide along the way of life toward eternity. It is presented as such here. This work is one of several volumes, each a reference to a particular part of the Qur'an. The entire collection will comprise an encyclopedia of Qur'an commentary.
For many Canadians, the attacks of 9/11 produced feelings ofinsecurity, vulnerability, and suspicion of “Arabs.” Howdid these negative attitudes come about? Many point to the complicityof the news media in reproducing racist images of Muslim minorities.Mission Invisible chronicles varying racialized constructionsof Muslim communities in the news during the most significant stage ofreportage: the initial weeks when the events, issues, and primaryactors of 9/11 were all first framed by journalists. By unravelling thediscourse and rhetoric of news coverage in Canada at the dawn of the9/11 era, this book not only uncovers racist representations of Muslimcommunities but also reveals the discursive processes that renderedthis racism invisible.
Complex multiscale systems such as combined free or porous flow regimes and transport processes governed by combined diffusion, convection and reaction mechanisms, which cannot be readily modeled using traditional methods, can be solved by multiscale or stabilized finite element schemes. Due to the importance of the described multiscale processes in applications such as separation processes, reaction engineering and environmental systems analysis, a sound knowledge of such methods is essential for many researchers and design engineers who wish to develop reliable solutions for industrially relevant problems. The main scope of this book is to provide an authoritative description of recent developments in the field of finite element analysis, with a particular emphasis on the multiscale finite element modeling of transport phenomena and flow problem.
This essential reference guide to strategies and solutions for urban planning in hot arid environments reflects the journey toward many cities, towns and villages in Iran, which are documented and presented in the form of case studies and comparative analysis. It is the outcome of extensive research on the influence of historical, cultural and climatic factors on urban spatial forms and rural complexes in Iran’s Hot Arid Zone. The environment of the Hot Arid Zone offers valuable insights into how to overcome historical difficulties, how to endure harsh climatic conditions, how to be innovative and creative in responding to problems in new ways, and how to utilize natural energy sources. Considerable attention is given to the recognition of values, current problems and the renewal of traditional fabrics, urban blocks and traditional buildings. Important aspects in both academic education and in the urban design profession include traditional urban structures and traditional approaches to using natural energy as a creative process that is continuously changing and renews itself over time – a dynamic characteristic from which we can glean many lessons for the future. This book is based on a book previously published by the author in Persian. This version is an extensively revised version.
This book introduces and analyzes the models for engineering leadership and competency skills, as well as frameworks for industry-academia collaboration and is appropriate for students, researchers, and professionals interested in continuous professional development. The authors look at the organizational structures of engineering education in knowledge-based economies and examine the role of innovation and how it is encouraged in schools. It also provides a methodological framework and toolkit for investigating the needs of engineering and technology skills in national contexts. A detailed empirical case study is included that examines the leadership competencies that are needed in knowledge-based economies and how one university encourages these in their program. The book concludes with conceptual modeling and proposals of specific organizational structures for implementation in engineering schools, in order to enable the development of necessary skills for future engineering graduates.
This book is a unique and must-read coursebook for undergraduate students studying media translation between English and Arabic. Adopting a practical approach, it introduces the reader to the linguistic and stylistic features of media texts in both English and Arabic, newspaper sections, structures and types of news stories. Packed with extensive vocabulary items and exercises, the book features a collection of seven types of media texts which are dominant in the media industry.
The Routledge Course on Media, Legal and Technical Translation: English-Arabic-English is an indispensable and engaging coursebook for university students wishing to develop their English-Arabic-English translation skills in these three text types. Taking a practical approach, the book introduces Arab translation students to common translation strategies in addition to the linguistic, syntactic, and stylistic features of media, legal, and technical texts. This book features texts carefully selected for their technical relevance. The key features include: • comprehensive four chapters covering media, legal, and technical texts, which are of immense importance to Arab translation students; • detailed and clear explanations of the lexical, syntactic, and stylistic features of English and Arabic media, legal, and technical texts; • up-to-date and practical translation examples in both directions offering students actual experiences of professional translators; • authentic texts extracted from various sources to promote students’ familiarity with language features and use; • extensive range of exercises following each section of the book to enable students to test and practice the knowledge and skills they developed from reading previous sections; • glossaries following most exercises containing the translation of difficult words; and • a list of recommended readings following each chapter. The easy, practical, and comprehensive approach adopted in the book makes it a must-have coursebook for intermediate and advanced students studying translation between English and Arabic. University instructors and professional translators working on translation between English and Arabic will find this book particularly useful.
Salami presents, for instance, a critique of the self-conscious narrative of the diary form in The Collector, the intertextual relations of the multiplicity of voices, the problems of subjectivity, the reader's position, the politics of seduction, ideology, and history in The Magus and The French Lieutenant's Woman. The book also analyzes the ways in which Fowles uses and abuses the short-story genre, in which enigmas remain enigmatic and the author disappears to leave the characters free to construct their own texts. Salami centers, for example, on A Maggot, which embodies the postmodernist technique of dialogical narrative, the problem of narrativization of history, and the explicitly political critique of both past and present in terms of social and religious dissent. These political questions are also echoed in Fowles's nonfictional book The Aristos, in which he strongly rejects the totalization of narratives and the materialization of society.
This book integrates humanist approaches in enabling both spiritual growth and social science knowledge in advocating for the emancipation of exploited women, children and youth, based on critical realism. Through an autoethnographic account of the first author’s journey from being a secular Jew, through Anglicanism, to Quakerism and then Islam, a pacifist-based social science methodology is developed. This approach describes attempts to understand and liberate sexually exploited youths in Bangladesh; exploited women and girls in Pakistan; and struggling women in Gaza, Palestine. The model attempts to integrate moral goals of Judaism, Christianity and Islam in seeking peaceful co-operation. Secular humanism is added, creating a research model which seeks the enhancement of human welfare through the universal ethic of the social contract, in which humans and their welfare are both interesting and exciting. A review of research on child sexual exploitation elaborates the model of child-centred humanism.
This text is an introduction to the use of control in distributed power generation. It shows the reader how reliable control can be achieved so as to realize the potential of small networks of diverse energy sources, either singly or in coordination, for meeting concerns of energy cost, energy security and environmental protection. The book demonstrates how such microgrids, interconnecting groups of generating units and loads within a local area, can be an effective means of balancing electrical supply and demand. It takes advantage of the ability to connect and disconnect microgrids from the main body of the power grid to give flexibility in response to special events, planned or unplanned. In order to capture the main opportunities for expanding the power grid and to present the plethora of associated open problems in control theory Control and Optimization of Distributed Generation Systems is organized to treat three key themes, namely: system architecture and integration; modelling and analysis; and communications and control. Each chapter makes use of examples and simulations and appropriate problems to help the reader study. Tools helpful to the reader in accessing the mathematical analysis presented within the main body of the book are given in an appendix. Control and Optimization of Distributed Generation Systems will enable readers new to the field of distributed power generation and networked control, whether experienced academic migrating from another field or graduate student beginning a research career, to familiarize themselves with the important points of the control and regulation of microgrids. It will also be useful for practising power engineers wishing to keep abreast of changes in power grids necessitated by the diversification of generating methods.
In Human Rights Between Universality and Islamic Legitimacy, Mahmoud Bassiouni addresses the debate surrounding the compatibility of Islam and human rights. He argues that to understand their compatibility, we need to better understand the dynamic way in which Islamic tradition has evolved relative to international human rights. Including analyses of different Muslim positions, Bassiouni identifies their merits and shortcomings and asks how we can rethink and answer open questions in human rights philosophy by bringing the resources of the Islamic tradition to bear upon them.
This volume presents and analyses the ongoing arguments, controversies, challenges and debates on thyroid disease with a view to clarifying some uncertainties, and to making suggestions that will help resolve others. Issues such as thyroid disease during pregnancy, Hashimoto’s disease, Hurthle cell lesions, solitary thyroid nodules, retrosternal goiter, thyroid cancer, recurrent thyroid disease, thyroidectomy techniques, post-thyroidectomy hypocalcemia, and thyroid auto-transplantation are thoroughly explored. Richly illustrated, the book offers an invaluable tool for all specialists and trainees entrusted with the care of patients suffering from thyroid disease.
For almost fourteen centuries the Qur’an has been a source of inspiration and solace and, above all, a guide along the way of life toward eternity. Using commentaries from the classical period through the medieval and modern periods to the present, this series presents the Qur’anic explanation as Muslims have understood it and interiorized it throughout its rich exegetical history, and has been written not primarily for scholars but for those interested readers and non-Arabic speaking students of Islam, both Muslim and non-Muslim. This volume is the second in the series containing the third surah, Al Imran. The first volume contains the first and the second surahs. The entire collection will comprise an encyclopedia of the Qur’an commentary.
ENDODONTICS: PRINCIPLES AND PRACTICE, 4th Edition is an essential scientific and clinical building block for understanding the etiology and treatment of teeth with pulpal and periapical diseases. You'll easily understand and learn procedures through step-by-step explanations accompanied by full-color illustrations. - Comprehensive coverage of normal structures, disease, diagnosis and treatment planning, periodontic endodontic interrelationship, trauma, local anesthesia, root canal instruments, access preparations, cleaning and shaping, obturation, temporization, retreatment, endodontic surgery, endodontic outcomes, internal bealching, vital pulp therapy, geriatric endodontics, vertical fractures, and more gives you a complete understanding of modern endodontics! - Distinguished experts in the field of endodontics share their experience regarding each topic discussed. - Current references incorporate evidence-based information that is relevant to your practice. - Advice for the prevention and treatment of accidental procedural errors ensures you are prepared to safely care for your patients. - Outlines and Learning Objectives at the beginning of each chapter provide quick reference for specific topics. - High-quality, full-color illustrations allow you to see the procedures described. - Newly reorganized content now simulates the order in which procedures are performed in clinical settings. - Evolve website included with the text brings procedures to life with video clips, and reinforces your knowledge with interactive chapter review questions.
A stunning new translation of Mahmoud Darwish's intertwining poetic narrative, presenting a profound portrait of the Palestinian people, the human condition, and Darwish's own hopes and dreams Since Mahmoud Darwish's death, his poetic writings continue to be read by an audience in awe. This is a collection of autobiographical poetry designed to give an insight into the wider human condition. Darwish explores the meaning of life, identity, and the impact of exile. Hailed as the most important Arab poet of the modern day, Darwish's voice has come to represent a generation and the Palestinian people in the midst of the tense political situation in the Middle East. While Darwish explored themes of lost Eden, exile, and life after death, he resisted classification as a spokesperson for the Palestinian cause, and refused to use his art for purely political ends. Darwish's was a nomadic existence, much of it spent in international exile, and these experiences lent his writing a cosmopolitan edge—they partake of a worldwide mythology.
Most histories of nineteenth-century Afghanistan argue that the country remained immune to the colonialism emanating from British India because, militarily, Afghan defenders were successful in keeping out British imperial invaders. However, despite these military victories, colonial influences still made their way into Afghanistan. Looking closely at commerce in and between Kabul, Peshawar, and Qandahar, this book reveals how local Afghan nomads and Indian bankers responded to state policies on trade. British colonial political emphasis on Kabul had significant commercial consequences both for the city itself and for the cities it displaced to become the capital of the emerging Afghan state. Focused on routing between three key markets, Connecting Histories in Afghanistan challenges the overtly political tone and Orientalist bias that characterize classic colonialism and much contemporary discussion of Afghanistan.
Thermofluids, while a relatively modern term, is applied to the well-established field of thermal sciences, which is comprised of various intertwined disciplines. Thus mass, momentum, and heat transfer constitute the fundamentals of th- mofluids. This book discusses thermofluids in the context of thermodynamics, single- and two-phase flow, as well as heat transfer associated with single- and two-phase flows. Traditionally, the field of thermal sciences is taught in univer- ties by requiring students to study engineering thermodynamics, fluid mechanics, and heat transfer, in that order. In graduate school, these topics are discussed at more advanced levels. In recent years, however, there have been attempts to in- grate these topics through a unified approach. This approach makes sense as thermal design of widely varied systems ranging from hair dryers to semicond- tor chips to jet engines to nuclear power plants is based on the conservation eq- tions of mass, momentum, angular momentum, energy, and the second law of thermodynamics. While integrating these topics has recently gained popularity, it is hardly a new approach. For example, Bird, Stewart, and Lightfoot in Transport Phenomena, Rohsenow and Choi in Heat, Mass, and Momentum Transfer, El- Wakil, in Nuclear Heat Transport, and Todreas and Kazimi in Nuclear Systems have pursued a similar approach. These books, however, have been designed for advanced graduate level courses. More recently, undergraduate books using an - tegral approach are appearing.
This 4th edition is an essential scientific & clinical building block for understanding the etiology & treatment of teeth with pulpal & periapical diseases. You'll easily understand & learn procedures through step-by-step explanations accompanied by illustrations, as well as video clips included on CD.
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