Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.
Knowledge Management Initiatives in Singapore is the first book that provides descriptive analyses of the award-winning knowledge management projects undertaken by the public sector organisations in Singapore. It features 12 organisations honoured for their outstanding efforts to understand and implement knowledge management, not only to enhance tactical efficiency and effectiveness but also to plan for strategic opportunities in the dynamic environment. Based on these successful case studies, the book provides a comprehensive overview and approach for organisations to understand how to plan and execute their knowledge management journeys. This includes analysing the rationale, thereby calibrating specific knowledge management plans and roles; identifying resources for knowledge management implementation (such as people, process and technology); and evaluating the outcomes and future paths. This book will be invaluable to managers, knowledge management practitioners and graduate students in the field, offering deep actionable insights on the implementation of knowledge management projects and providing a balanced perspective of organisational knowledge management encompassing both theory and pragmatism.
Officially, KM is almost two decades old. Yet much has changed over the years in terms of global work contexts, organisational knowledge dynamics, and technology environments. If you're not keeping up-to-date with emerging trends and implementing systems and processes to support change, your organisation is at risk. Ark Groups report, Next Generation KM: Insights and Practice for Resilient Organisations examines the top ten emerging KM trends for business leaders to assess and implement for sustained success. Shaped by the increasing complexity of the global economy and demographic shifts, as well as pressures to become more innovative and pro-active, these trends include: Incorporating social media in enterprise KM; Using KM innovation to drive products, services, processes, and culture; Using knowledge networking to go beyond organisational boundaries to external partnerships; Cultivating the art of conversation to enable and nurture knowledge flows; Sense-making through group collaboration, organisational agility, and cultural narratives; Leveraging crowdsourcing and their respective tools, risks, and rewards; Incorporating new knowledge behaviours of the youth workforce through cross-generational KM; Changing KM research mindsets to dig deeper into issues of practice and theory of knowledge initiatives; Prioritising knowledge retention; and, The changing the role of the CKO for the 21st century. Each chapter and trend is supported by practical case studies, insights, and tips from a range of industry sectors and organisations, including: KM and social computing maturity at Unisys; Process and project approaches to external KM at Larsen & Toubro Hydrocarbon; Collaboration and innovation through Ideaken.com; KM community initiatives to facilitate collaborative learning and experiential knowledge sharing at eClerx; Crowdsourcing strategies at Deloitte, Goldcorp, and Kaggle; KM leadership at Mindtree; Cross-generational KM strategies at MAKE award winner Wipro; and, Knowledge retention at NASA, MITRE, ABB Switzerland, and Shell. Understand and implement emerging KM practices to future-proof your organisation.
Knowledge management (KM) - or the practice of using information and collaboration technologies and processes to capture organizational learning and thereby improve business performance - is becoming one of the key disciplines in management, especially in large companies. Many books, magazines, conferences, vendors, consultancies, Web sites, online communities and email lists have been formed around this concept. This practical book focuses on the vast offerings of KM solutions—technology, content, and services. The focus is not on technology details, but on how KM and IT practitioners actually use KM tools and techniques. Over twenty case studies describe the real story of choosing and implementing various KM tools and techniques, and experts analyse the trends in the evolution of these technologies and tools, along with opportunities and challenges facing companies harnessing them. Lessons from successes and failures are drawn, along with roadmaps for companies beginning or expanding their KM practice. The introductory chapter presents a taxonomy of KM tools, identifies IT implications of KM practices, highlights lessons learned, and provides tips and recommendations for companies using these tools. Relevant literature on KM practices and key findings of market research groups and industry consortia such as IDC, Gartner and APQC, are presented. The majority of the book is devoted to case studies, featuring clients and vendors along the entire spectrum of solutions: hardware (e.g. handheld/wearable devices), software (e.g. analytics, collaboration, document management) and content (e.g. newsfeeds, market research). Each chapter is structured along the "8Cs" framework developed by the author: connectivity, content, community, commerce, community, capacity, culture, cooperation and capital. In other words, each chapter addresses how appropriate KM tools and technologies help a company on specific fronts such as fostering adequate employee access to knowledge bodies, user-friendly work-oriented content, communities of practice, a culture of knowledge, learning capacity, a spirit of cooperation, commercial and other incentives, and carefully measured capital investments and returns. Vendor history, product/service offerings, implementation details, client testimonials, ROI reports, and future trends are highlighted. Experts in the field then provide third-party analysis on trends in KM tools and technique areas, and recommendations for KM practitioners.
Knowledge Management Initiatives in Singapore is the first book that provides descriptive analyses of the award-winning knowledge management projects undertaken by the public sector organisations in Singapore. It features 12 organisations honoured for their outstanding efforts to understand and implement knowledge management, not only to enhance tactical efficiency and effectiveness but also to plan for strategic opportunities in the dynamic environment. Based on these successful case studies, the book provides a comprehensive overview and approach for organisations to understand how to plan and execute their knowledge management journeys. This includes analysing the rationale, thereby calibrating specific knowledge management plans and roles; identifying resources for knowledge management implementation (such as people, process and technology); and evaluating the outcomes and future paths. This book will be invaluable to managers, knowledge management practitioners and graduate students in the field, offering deep actionable insights on the implementation of knowledge management projects and providing a balanced perspective of organisational knowledge management encompassing both theory and pragmatism.
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