It has been estimated that 95% of workplace success depends on understanding and communicating well with co-workers, supervisors and customers. In this seventh title, from South-Western's popular Professional Development Series, Interpersonal Skills will improve your professional productivity by focusing on working with others whether in an one-on-one or group setting. With key topics such as improving your people skills, handling conflict successfully, thinking on your feet, and empowering yourself effectively, you will learn successful techniques that will advance your personal career goals as well as contribute to your company's winning advantage.
The best definition of a leader may be a person who effects positive change. You know many honorable people, but they are not all leaders. You also know or know about many so-called ?leaders.? They are not all honorable people. Depending on the circumstances, a given leader might be called upon to bridge the old and the new, the past and the future, the young and the old, the internal customer with the external customer, the product with the consumer, the corporation with the community, and so on. It seems the times and the circumstances are appropriate for a book that explores becoming a better leader by taking honorable action. The best definition of a leader may be a person who effects positive change. You know many honorable people, but they are not all leaders. You also know or know about many so-called ?leaders.? They are not all honorable people. Depending on the circumstances, a given leader might be called upon to bridge the old and the new, the past and the future, the young and the old, the internal customer with the external customer, the product with the consumer, the corporation with the community, and so on. It seems the times and the circumstances are appropriate for a book that explores becoming a better leader by taking honorable action.
Critical thinking--the ability to approach a problem both analytically and creatively--is the bedrock of success for companies and their people. Fortunately, it’s a skill that can be learned. The Critical Thinking Toolkit gets employees thinking better and faster with training exercises that offer an invigorating departure from the everyday and the potential for big payoffs in the form of enhanced “on-your-feet” thinking, innovative problem-solving, and profitable idea generation from everyone on the team. Using hands-on activities and ready-to-use assessments, team members will learn how to challenge assumptions, brainstorm divergent ideas, and then pinpoint the ones that best benefit your organization. And they’ll learn to do it in a way that not only increases their work quality, but also their productivity. Unimaginative. Risk-adverse. Prone to groupthink. These are not just empty complaints about today’s employees. American businesses are suffering from systemic burnout resulting in a widespread lack of creativity. But this unimaginative thinking doesn’t need to plague your workplace. With The Critical Thinking Toolkit, you and your team have everything you need to think quickly, analytically, and creatively.
Leadership Skills for Managers is an in-depth exploration of the abilities and qualities of a leader (as opposed to just a manager). Leadership attributes such as problem-solving, team-building, and communication are analyzed. Tools, techniques, and real-life examples help the reader develop a plan of action for transforming a vision of leadership into an implementable reality.
Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering and evolving. Approach any training challenge with these new, fresh and inspired solutions!
Annotation This collection of activities employs a variety of training methods, including case studies, quizzes, hand-outs, buzz groups, role-plays, panels, assessments and more to make it easy to address the sometimes intimidating topic of ethics in the workplace.
For every speaker or trainer who has ever faced a roomful of restless - or reluctant - learners, this book is a fun-filled collection of can't-miss activities containing the openers, closers, and energizers you need to kick off each session with a bang, quickly focus an audience's wandering attention, and end each session on a high note. You'll save hours of preparation time with these ready-made, easy-to-use activities, including role plays, small-group exercises, team tasks, quizzes, and much more.
This collection of activities employs a variety of training methods including case studies, quizzes, hand-outs, buzz groups, role-plays, panels, assessments and more to make it easy to address the sometimes intimidating topic of "ethics" in the workplace. This title is divided into five sections. Each section has ten exercises designed to stimulate discussion and promote inquiry regarding business ethics. The activities focus on Leadership, Corporate Citizenship, Salesmanship, Management, and Teamwork. Contributing to this collection is a range of trainers from a wide variety of disciplines and locations, including Europe, India, Canada, and a broad cross-section of the United States.
Managing in today?s complex workplace demands a new type of leadership. Twenty-first century managers must lead as visionaries and entrepreneurs, mentors and change agents, team builders and servant-followers. To succeed, today?s managers must increase competitive advantage, improve customer service, nurture a diverse workplace and meet unprecedented global, ethical, and business challenges. Leadership success depends on developing and using the skills that move organizations and people forward toward these common goals and objectives. The fourth edition of Leadership Skills for Managers delivers the knowledge, skills and guidance managers require to become twenty-first century leaders.
Approach any training challenge with these new, fresh and inspired solutions 500 Creative Classroom Techniques for Teachers and Trainers Marlene Caroselli Make your teaching and their learning fun, fast-paced and functional. This toolkit of 500 tips and techniques is designed for trainers at all levels of experience who enjoy experimenting, discovering and evolving. 500 Creative Classroom Techniques for Teachers and Trainers covers all the important basic, including how to: - Have participants introduce themselves - Test for understanding - Add humor - Give feedback - Use questions - Use quotations - Have groups report - Get through printed material - Appoint group leaders You'll also get creative ways to deal with reluctant learners, make subject matter relevant, encourage participant-learning after the course has ended, develop study habits, make take-home assignments relevant and more. Each of the book's 20 chapters contains an overview. Within the activities is a wide variety of tips, suggestions, options, cautions, FYI tidbits and recommendations. Use the brainteasers scattered throughout the book to assess the brainpower in the room, when the class needs a mental break, after lunch to get juices flowing again or whenever you have odd minutes to fill. 500 Creative Classroom Techniques for Teachers and Trainers concludes with an appendix section packed with feedback discussion questions, grammar tests, intuition quizzes, leadership quotes-everything you need to bring training sessions to life and achieve maximum results.
Quality Care highlights 10 outstanding TQM success stories. Case studies from award-winning healthcare organizations such as Franciscan Health System, Sinai Hospital, UCLA Medical Center and Cleveland Clinic Foundation give you the tools you need to benchmark healthcare's finest. Written for both the healthcare professional already involved with full-fledged quality initiatives and those just beginning quality programs, Quality Care is an excellent guide for any healthcare provider looking to apply or maintain the principles of total quality management in their operation. Problems such as apathy, fear, patient dissatisfaction, lack of measurement and innovation, inefficiency and poor personal communication are discussed and realistic and proven solutions are provided. Clinics, hospitals, medical schools, and physicians in private practice can all benchmark from the many examples of outstanding healthcare practitioners successfully involved in introducing, implementing and sustaining TQM efforts within their organizations.
A PAPERBACK ORIGINAL Games and activities to help keep meetings energized and participants involved The Big Book of Meeting Games offers meeting leaders 75 short, challenging, and fun activities to accomplish specific meeting objectives. From force-field analysis to fishbone diagrams, it transforms oftenintimidating facilitation and decision-making tools into quick, engaging activities that can be used successfully in virtually any business context. Meeting participants will become more involved, more creative, and more productive through games and exercises that allow them to: Break the ice with unfamiliar employees Engage and energize for more powerful, valuable input Effectively solve problems and voice their solutions
This great collection of over 150 delineated activities will provide trainers and HR Professional with simple and effective tools and techniques designed to help organizations and their employees to know, have, and use the principles that optimize learning processes.
This guide is an essential tool for leaders and others who must get things done in a more participative business environment. Covers persuasion, building trust, being appropriate versus being politically correct, the entrepreneurial spirit, recognizing others, and vision. It offers ways to continuously improve your skills of persuasion. Whether you are in management or on the shop floor, the ideas presented will help you make your influence more powerful, more positive, and make your sphere of influence wider and wiser. This guide is practical and effective - ideal for businees leaders and professionals.
50 training activities and self-development exercises to prepare your personnel for international assignments, and develop better understanding of cross-cultural communication. Compiled by a team of experts from around the world, these ready-to-use activities have been tested and refined for a wide variety of international businesses and organizations. They are ideal for both preparing people to work, market, negotiate, and otherwise do business with people in Asia, Latin America, and Europe and to prepare foreign nationals for working in the U.S.
Quality and continuous improvement training doesn't have to be intimidating or dry! Dip into this treasury and discover a wealth of games, energizers, activities, brain-teasers, and quizzes that will add zest to learning sessions--for trainees and trainers alike.
Succeeding as an administrative professional today in the confusion of business restructuring takes imagination, vision and innovation. Dr. Caroselli explores 25 traits that are characteristic of frontline superstars. In addition, five interviews offer real-life examples of how these traits apply to successful people who are, or were, administrative professionals.
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