Sonic branding, guerrilla marketing, celebrity endorsements, customer service excellence and multi-channel advertising are just some of the popular sales techniques that currently promote consumerism in contemporary capitalism. Considerable energy is devoted to encouraging consumers to desire new fashions, to celebrate 'good design', to have feelings for brands and to immerse themselves in sensory experiences, without worrying about the ethics of their practices. Work, Consumption and Capitalism looks at how consumption is produced by focusing on the multiple kinds of work that make consumption possible, from advertising creatives to fashion designers, from self-service checkouts to the hippest barista in the coolest coffee shop. The text encourages students to consider the place of consumerism in global capitalism to develop their own answers to the question: How is consumption made possible? This wide-ranging study of the relations between work, consumption and capitalism draws on interdisciplinary research in cultural and economic sociology, history, marketing studies and cultural studies. With research tasks and discussion questions at the end of each chapter and case studies throughout, it stands as an accessible introduction for students of sociology, business and management, media and communication, cultural policy and cultural studies. Listen to a podcast about the book.
Why does work matter? As changes occur in how work is organised across the globe, What’s wrong with work shows that how workers are treated has wide implications beyond the lives of workers themselves. Recognising gender, race, class and global differences, the book looks at three kinds of increasingly important work – green work, IT work and the ‘gig’ economy - within the context of the neoliberal society, the promises of technologisation and anticipated environmental catastrophe. It considers the ways formal work is often dependent on informal work, especially domestic work and care work. Accessible and engaging, it concludes by considering political and ethical questions in what might make work better, arguing that there is a collective responsibility to address bad work.
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