Written by authorities on the call center industry, this book brings to light the strategic importance of call centers in today's business world. As interactions with customers move away from person-to-person the call center is becoming a vital force for corporate marketing and communication.
Lynne Cheney and Robin Preiss Glasser, creators of the bestselling America: A Patriotic Primer and A is for Abigail: An Almanac of Amazing American Women, take you on an unforgettable tour of America—from the Everglades of Florida to the grasslands of Kentucky to the Sierra Mountains of California. Come along on a summer vacation from state to amazing state, and learn about interesting regional and historic facts along the way with an energetic family, and even the family dog!
Lynne Renoir began life as a devout Christian, but after many years, she realized that her faith was not working. She sought an explanation for her situation by completing postgraduate degrees in psychology and philosophy and carrying out research in quantum theory. Drawing on the insights that the universe is multidimensional and that everything is ultimately one, Renoir proposes that we, too, are multidimensional beings. She points out that what we believe about anything is generally deemed to be either true or false. This approach in her view is applicable to our everyday three-dimensional reality, but that transformation occurs when what we consciously accept as fact resonates with the oneness that lies at the deepest level of our being.
Encyclopedia of Women and American Politics, Third Edition contains all the material a reader needs to understand the role of women throughout America's political history. This informative A-to-Z volume contains hundreds of entries covering the people, events, and terms involved in the history of women and politics. Entries include: Abortion Alexandria Ocasio-Cortez The birth control movement Black Lives Matter Hillary Rodham Clinton Deb Haaland Domestic violence Equal Rights Amendment (ERA) Glass ceiling League of Women Voters #MeToo movement Michelle Obama Sonia Sotomayor Elizabeth Warren and many more.
The Encyclopedia of Twentieth-Century Photography explores the vast international scope of twentieth-century photography and explains that history with a wide-ranging, interdisciplinary manner. This unique approach covers the aesthetic history of photography as an evolving art and documentary form, while also recognizing it as a developing technology and cultural force. This Encyclopedia presents the important developments, movements, photographers, photographic institutions, and theoretical aspects of the field along with information about equipment, techniques, and practical applications of photography. To bring this history alive for the reader, the set is illustrated in black and white throughout, and each volume contains a color plate section. A useful glossary of terms is also included.
Make quick quilts and love them lots--that's living the prairie life! With Lynne's Layered Patchwork, you can eliminate many of the pitfalls of traditional piecing, including tricky points, mismatched seams, and bulky seam allowances. The simple technique--cut shapes and topstitch them to a base fabric--will help you get to the finish line faster. Simplify blocks that include triangles (yay!) and even curved pieces like Orange Peels. Projects hold up wonderfully, wash after wash. Prefer traditional patchwork? You'll find plenty of projects for those methods too! From gorgeous quilts to runners and pillows, you can infuse home and hearth with the prairie-life look, no matter which sewing methods you like to use.
The description of the social science research genre is important both for those teaching English to speakers and readers of other languages and for researchers in discourse structure. For teachers, the detailed analysis of texts and the method for determining realization rules will help in guiding students who must understand and produce research articles. For researchers, the qualitative and quantitative analyses show how the different levels of abstraction, from the genre itself to its moves, acts and wordings, are related to each other. Lastly, this analysis can serve as a model for future descriptions of other academic and professional genres."--BOOK JACKET.
Kinzie Nicolosi believed her birth-parents died when she was a toddler. But as a freshman in college, she learns the truth: no one knows what happened to them. And they were't the typical people she'd always assumed. Indeed, her father was an adept; people with the ability to secretly change the decisions others make.Now, Kinzie faces the question of how to use this ability. Through the Rothston Institute, a covert organization of others like her, Kinzie is determined guide the antagonistic world onto safer, better paths. Yet, not everyone has the same idea of what is best, and Kinzie finds herself in the midst a deadly struggle between them. Can Kinzie figure out who to believe before it's too late to save herself ... or the world?Having always been fascinated with individuals in major growth periods of their lives, the college setting was a natural fit for Terri-Lynne Smiles' first novel. Foreseen is populated with new adults learning who they are and how they fit into the world, made all the more difficult by the main character's discovery of the power to make her childhood dreams come true. But like most dreams, the reality turns out to be very different than she expects.
Postmodern, Marxist, and Christian Historical Novels: Hope and the Burdens of History argues historical novels can help readers receive the burdens of history—meaning both the burdens of the past, present, and future and the burden of living in time—and develop a more robust conception of and concrete practice of hope. Since the 1960s, historical novels have been a dominant literary genre, but they have been influenced primarily not by Christian but by postmodern and marxist thinkers and writers. This book provides a theological and literary analysis of all three types of historical novels—postmodern, marxist, and Christian—and outlines what each school of thought can learn from each other regarding historical understanding and hope. Using Jürgen Moltmann’s theology of hope and Frank Kermode’s literary criticism as a theoretical basis, the book offers readings of novels by Julian Barnes, A.S. Byatt, Kazuo Ishiguro, Margaret Atwood, Michael Ondaatje, Ian McEwan, and Ursula LeGuin, among others, and ends with an extended analysis of Marilynne Robinson’s Gilead series.
Sew quilts in the instantly recognizable style of Kansas Troubles Quilters--two ways! Some designs are traditionally pieced, simplified for smooth and easy piecing. Others use Lynne's clever layered-patchwork technique, where pinked-edge precuts reduce cutting time, minimize bulky seams, and skip pressing steps. The raw edges of layered-patchwork blocks barely fray when washed, giving a fluffy, snuggly finish. You'll love the look of both kinds of quilts: cozy, country-style designs that call out "cuddle me!
In this collection of impeccably written essays, Schwartz tells us early on that she never thought of her life as a “continuous line” but rather a series of intertwined interrupted experiences. Hers is a life that has been bumped, tumbled, and smoothed by an endless stream of travel, fascinating people, and books: writing them, pondering them, translating them. Her essays range from musings about the art of translation, the tribulations of major surgery dissected with biting wit, a quest for recovery from the 9 /11 attacks at a music school, and hours spent with friends arguing, drinking and smoking in a neighborhood bar. Her personal narratives range from humorous childhood (an 8-year-old writer) and troubled revelations to learning to be an adult facing the difficulties of simultaneously writing and raising children. We see her as a daughter struggling to understand her parents through adolescent eyes, a mother startled at the all-consuming demands of motherhood and writing, and as an older adult grappling with mortality. Throughout, she is painfully honest, funny, and unafraid of difficult truths. Relentlessly candid, subjecting herself to her own sharp scrutiny, Schwartz is willing to confront the confusions of maturing in a changing world.
“A grab bag of realist and experimental stories, each one a treasure . . . Wise, wry, and witty—theses stories in all their stylistic variations are perfect.” —Kirkus Reviews, starred review A man generously lends his car to his ex-wife, and is bewildered when she not only neglects to return it but makes increasingly implausible excuses for her actions. A neat and orderly clothing store owner is taken in and manipulated by an ailing elderly neighbor. A wife left by her husband for a younger woman is forced to visit the couple in order to see her children—and makes a startling realization about her former spouse. In these stories and others, including an O. Henry Award winner and a Best American Short Stories selection, National Book Award finalist Lynne Sharon Schwartz presents readers with a cast of indefatigable New Yorkers whose long-established routines are disrupted by mishaps or swerves of fate. “Meticulously crafted . . . This first-rate collection demonstrates why Schwartz remains an American literary treasure.” —Publishers Weekly
A major new biography of the fourth U.S. president, from New York Times–bestselling author Lynne Cheney James Madison was a true genius of the early republic, the leader who did more than any other to create the nation we know today. This majestic new biography tells his story. Outwardly reserved, Madison was the intellectual driving force behind the Constitution. His visionary political philosophy—eloquently presented in the Federalist Papers—was a crucial factor behind the Constitution’s ratification, and his political savvy was of major importance in getting the new government underway. As secretary of state under Thomas Jefferson, he managed the Louisiana Purchase, doubling the size of the United States. As president, Madison led the country in its first war under the Constitution, the War of 1812. Without precedent to guide him, he would demonstrate that a republic could defend its honor and independence while remaining true to its young constitution.
“The narrative offers informed, exacting characterizations of the uncertain political alliances, strained interactions and ideological growing pains that elites of the post-revolutionary decades put the country through.”—Andrew Burstein, The Washington Post A vivid account of leadership focusing on the first four Virginia presidents—George Washington, Thomas Jefferson, James Madison, and James Monroe—from the bestselling historian and author of James Madison. From a small expanse of land on the North American continent came four of the nation's first five presidents—a geographic dynasty whose members led a revolution, created a nation, and ultimately changed the world. George Washington, Thomas Jefferson, James Madison, and James Monroe were born, grew to manhood, and made their homes within a sixty-mile circle east of the Blue Ridge Mountains. Friends and rivals, they led in securing independence, hammering out the United States Constitution, and building a working republic. Acting together, they doubled the territory of the United States. From their disputes came American political parties and the weaponizing of newspapers, the media of the day. In this elegantly conceived and insightful new book from bestselling author Lynne Cheney, the four Virginians are not marble icons but vital figures deeply intent on building a nation where citizens could be free. Focusing on the intersecting roles these men played as warriors, intellectuals, and statesmen, Cheney takes us back to an exhilarating time when the Enlightenment opened new vistas for humankind. But even as the Virginians advanced liberty, equality, and human possibility, they held people in slavery and were slaveholders when they died. Lives built on slavery were incompatible with a free and just society; their actions contradicted the very ideals they espoused. They managed nonetheless to pass down those ideals, and they became powerful weapons for ending slavery. They inspired Abraham Lincoln and Frederick Douglass and today undergird the freest nation on earth. Taking full measure of strengths and failures in the personal as well as the political lives of the men at the center of this book, Cheney offers a concise and original exploration of how the United States came to be.
This book examines the relations among nostalgia, gender, and foundational philosophies through a critique of the lost mother as a ground for thinking about sexual difference. More specifically, the author critiques the nostalgic tendencies of feminist theory, arguing that an emancipatory system of thought must move beyond a maternally oriented structure. Through close readings of works by Maurice Blanchot, Luce Irigaray, Julia Kristeva, and Nicole Brossard, the book elucidates the many dimensions of nostalgic paradigmsliterary, psychoanalytic, epistemological, ontological, and sociopolitical. This critique ultimately confronts postmodernism, and especially the burgeoning field of performative theory, as an intellectual paradigm that claims to subvert systems of meaning. Analyzing the writings of J. L. Austin, Judith Butler, and Irigaray, the author argues that despite its antinostalgic structure, performative theory provides an inadequate model for understanding the connections among language, identity, and the social bonds that constitute the ethical and political sphere. Asserting, through the example of performative theory, that a critique is not enough, the book examines the possibility of a constructive model that is both non-nostalgic and informed by ethical constraints. One such model is offered through a reading of the Quebecois writer Nicole Brossard, which explores her work in relation to the question of lesbian writing. Demystifying nostalgia, Brossard not only uncovers and subverts the structures through which a concept of origins is produced, but also provides a different, visionary way of thinking about the relationship between subjectivity and language. Finally, the book argues for further feminist work on the relationship between narrative and ethics, a field whose future lies in the elaboration of a bridge between the moral commitments of ethical theory and the fractured realities that find their expression in literary forms.
The acclaimed author of Troublesome Young Men reveals the behind-the-scenes story of how the United States forged its wartime alliance with Britain, told from the perspective of three key American players in London: Edward R. Murrow, the handsome, chain-smoking head of CBS News in Europe; Averell Harriman, the hard-driving millionaire who ran FDR’s Lend-Lease program in London; and John Gilbert Winant, the shy, idealistic U.S. ambassador to Britain. Each man formed close ties with Winston Churchill—so much so that all became romantically involved with members of the prime minister’s family. Drawing from a variety of primary sources, Lynne Olson skillfully depicts the dramatic personal journeys of these men who, determined to save Britain from Hitler, helped convince a cautious Franklin Roosevelt and reluctant American public to back the British at a critical time. Deeply human, brilliantly researched, and beautifully written, Citizens of London is a new triumph from an author swiftly becoming one of the finest in her field.
This is an ambitious analysis of television studies as a whole." --Library Journal Focusing on U.S. television of the 1980s--from Miami Vice, Moonlighting, and Pee-wee's Playhouse to Max Headroom--Lynne Joyrich explores how gender affects the reception of television. She traces how the medium has been chracterized as "feminine" and then turns to the television shows themselves and analyzes a range of genres and forms.
Ever since the explorations of Marco Polo and the travels of Montaigne, a lively dialogue has persisted about the pros and cons of travel. Lynne Sharon Schwartz joins this dialogue with a memoir that raises both serious and amusing questions about travel, using her own experiences as vivid illustrations. Not Now, Voyager takes us on a voyage of self-discovery as the author traces how travel has shaped her sensibilities from childhood through adulthood. She makes an adolescent visit to Miami Beach, where she confronts the powerful sensation of not belonging; she goes to Rome as a young woman and ponders the difference between ignorance and innocence; she ventures to Jamaica and witnesses political and social unrest; and she takes a family road trip to Montreal and watches her daughters come to startling realizations of their own. Schwartz’s personal history takes on new shapes, and her feelings about travel change as she shows us who she started out as and who she has become. Above all, this memoir exemplifies a mode of travel in and of itself: the mind on a journey or quest, pausing here and there, sometimes by design, sometimes by serendipity, lingering, occasionally backtracking, but always on the move.
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