Lynn Van Der Wagen's Books

Event Management: For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen,Lauren White

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Event Management: For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen,Lauren White

Event Management, specifically written for the Diploma of Event Management and Advanced Diploma of Event Management, is a comprehensive resource for anyone wanting to build their expertise in professional event management. This edition adopts a scaffold learning pedagogy, helping students move through the material logically and efficiently while building on their understanding of tourism, cultural, business and sporting events.

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Page Count

544

Publisher

Cengage AU

Published Date

ISBN 10

017039445X

ISBN 13

9780170394451

Customer Service Intelligence

Perspectives for Human Resources and Training

By: Lynn Van der Wagen,Merilynn Van Der Wagen

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Customer Service Intelligence

Perspectives for Human Resources and Training

By: Lynn Van der Wagen,Merilynn Van Der Wagen

Customer Service Intelligence uses a wide range of management and educational theories to provide different approaches that can be incorporated as part of the customer service trainer's toolkit. Concepts such as: - emotional intelligence - behaviour modification - role modelling - dimensions of procedure and conviviality - expectancy theory - socio-cultural concepts of (service) community - customer service as dynamic 'object' in activity theory - Zen mindfulness all form the basis of training design in different contexts. Some trainers are dealing with new employees in fast food environments, others are retraining engineers in customer service provision as part of a strategic marketing initiative. This book enables the trainer to review the context for training and select the most appropriate approach to take. The training design is thus carefully thought through for maximum impact on the audience. Professionalism in customer service training is essential for the growth of many industries. This complex and challenging task is assisted by these perspectives, recommendations and case studies.

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Page Count

209

Publisher

Routledge

Published Date

ISBN 10

075068190X

ISBN 13

9780750681902

Hospitality Management, Strategy and Operations

By: Lynn Van der Wagen,Anne Goonetilleke

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Hospitality Management, Strategy and Operations

By: Lynn Van der Wagen,Anne Goonetilleke

Hospitality Management, 3e covers the core competency units in SIT07 Tourism, Hospitality and Events Training Package for the Diploma and Advanced Diploma in Hospitality Management. It provides the foundation knowledge needed for the role of a hospitality manager. The 3rd edition continues to combine theory with a skills building approach to explain the key principles of hospitality management at a supervisory, line management and senior management level. The text helps students develop the professional skills necessary to ensure quality products and services in all hospitality operations.

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Page Count

597

Publisher

Pearson Higher Education AU

Published Date

ISBN 10

1442543566

ISBN 13

9781442543560

Events & Tourism Essentials

By: Lynn Van der Wagen

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Events & Tourism Essentials

By: Lynn Van der Wagen

Events and Tourism Essentials allows for completion of dual qualifications in Certificate III in Tourism and Certificate III in Events. The contents directly relate to competency units with industry examples providing application to match examination requirements as well as competency units. This resource is accompanied by a Teacher’s Resource Kit containing worksheets with multiple choice, short answer, worksheets, extension activities, assessment tasks, solutions, chapter review answers, mind map summaries and solutions.

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Page Count

215

Publisher

Pearson Higher Education AU

Published Date

ISBN 10

1442538406

ISBN 13

9781442538405

Human Resource Management for Events

By: Lynn Van der Wagen

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Human Resource Management for Events

By: Lynn Van der Wagen

Human Resource Management for Events is the first text to cover management of human resources in the event environment. Linking theory, research and application it covers the differing and various types of event in which human resource management is key, such as: * Business Events - a vast sector including events people who manage conferences, exhibitions, incentive trips and individual business travel. * Sporting Events - this sector includes sporting events ranging from the Olympic Games, Rugby World Cup, Soccer World Cup, Tour de France, Grand Prix to many smaller, local sporting events. * Arts and Entertainment - the logistics, risk and financial issues facing entertainment events are leading to the development of more sophisticated operational skills for this sector. Music festivals are increasingly popular. * Public Events - civic ceremonies, parades, celebrations, festivals and protests all fall within the scope of public events. Planning, approval and risk management are increasingly on the agenda for all levels of government. The particular challenges provided by such events are varied. The size of the workforce explodes at the time of the event to include the event management team, many paid staff, hundreds of volunteers and multiple contractors, such as food vendors and cleaning teams. Everyone working on the site comes into the scope of the event workforce. Little time is available for training and motivation plays a key role in retention and customer service. Decision making occurs on the run and the event is over before anyone can think about performance appraisal. The environment is further characterised by a fast pace, high stress levels and many workers are fatigued by the bump in period before the event audience pours through the gates to add yet another level of pressure. These features of the human resources environment are quite different to those of the traditional workforce. Human Resource Management for Events is vital reading for both students and practitioners involved in this crucially important aspect of event management.

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Page Count

272

Publisher

Routledge

Published Date

ISBN 10

1136397248

ISBN 13

9781136397240

Event Management

By: Lynn Van der Wagen

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Event Management

By: Lynn Van der Wagen

Events Management: for tourism, cultural, business and sporting events, 4e is a holistic text designed for the Diploma in Events Management and Advanced Diploma in Events Management and is the essential text for anyone wishing to work in the field of event management. The new edition covers all the skills and knowledge students need to become successful event managers. Learn how to design, plan, market and stage an event, how to manage staff and staffing problems, and how to ensure the safety of everyone involved.

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545

Publisher

Pearson Higher Education AU

Published Date

ISBN 10

1442538392

ISBN 13

9781442538399

Human Resource Management for the Event Industry

By: Lynn Van Der Wagen,Lauren White

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Human Resource Management for the Event Industry

By: Lynn Van Der Wagen,Lauren White

Human Resource Management for Events still remains the only text to introduce students to the unique application of HR principles in the context of a highly complex event environment. Linking theory, research and application it looks at the purpose and processes of managing such a sizable & varied workforce in a highly pressured environment through the differing and various types of events from sporting to arts to business events. Since the first edition, there have been many important developments in this field and this second edition has been completely revised and updated in the following ways: extensively updated content to reflect recent issues and trends including: labour markets and industry structure, impacts of IT and social media, risk management, volunteer motivation, talent management, equal opportunities and managing diversity. All explored specifically within the Events Industry extended volunteer chapter, including new material on ethics, volunteer motivation and satisfaction. a new chapter on Internal Communications, looks at how an effective internal communication plan can be achieved which is a critical part of HR strategy in the unique event environment. updated and new international case studies throughout to explore key issues and show real life applications of HRM in the Events Industry. supported with new lecturer and students online resources including: power point slides, suggested answers to review questions, web & video links to additional resources and a student test bank. Written in a user friendly style, each chapter includes international examples, bulleted lists, guides to further reading and exercises to test knowledge.

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Page Count

381

Publisher

Routledge

Published Date

ISBN 10

131791726X

ISBN 13

9781317917267

Event Management: For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen,Lauren White

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Event Management: For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen,Lauren White

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544

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Cengage AU

Published Date

ISBN 10

017039445X

ISBN 13

9780170394451

The Book That Changed Europe

Picart and Bernard’s Religious Ceremonies of the World

By: Lynn Hunt,Margaret C. Jacob,Wijnand Mijnhardt

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The Book That Changed Europe

Picart and Bernard’s Religious Ceremonies of the World

By: Lynn Hunt,Margaret C. Jacob,Wijnand Mijnhardt

Two French Protestant refugees in eighteenth-century Amsterdam gave the world an extraordinary work that intrigued and outraged readers across Europe. In this captivating account, Lynn Hunt, Margaret Jacob, and Wijnand Mijnhardt take us to the vibrant Dutch Republic and its flourishing book trade to explore the work that sowed the radical idea that religions could be considered on equal terms. Famed engraver Bernard Picart and author and publisher Jean Frederic Bernard produced The Religious Ceremonies and Customs of All the Peoples of the World, which appeared in the first of seven folio volumes in 1723. They put religion in comparative perspective, offering images and analysis of Jews, Catholics, Muslims, the peoples of the Orient and the Americas, Protestants, deists, freemasons, and assorted sects. Despite condemnation by the Catholic Church, the work was a resounding success. For the next century it was copied or adapted, but without the context of its original radicalism and its debt to clandestine literature, English deists, and the philosophy of Spinoza. Ceremonies and Customs prepared the ground for religious toleration amid seemingly unending religious conflict, and demonstrated the impact of the global on Western consciousness. In this beautifully illustrated book, Hunt, Jacob, and Mijnhardt cast new light on the profound insight found in one book as it shaped the development of a modern, secular understanding of religion.

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Page Count

404

Publisher

Harvard University Press

Published Date

ISBN 10

0674049284

ISBN 13

9780674049284

Hospitality Management

By: Lynn Van der Wagen,Lauren White

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Hospitality Management

By: Lynn Van der Wagen,Lauren White

Written for SIT50416 Diploma of Hospitality Management, Hospitality Management, 4e covers all 13 core units plus seven electives. Each chapter is written to a unit of competency and maintains the volume of learning of previous editions, with relevant and easy-to-understand information including Australian examples and references. Structured in three parts, the text covers the knowledge and skills required of frontline supervisors, managerial topics, and business strategy content. The Industry viewpoint at the start of each chapter introduces students to current issues and themes in the hospitality industry, and numerous pedagogical features, examples and illustrations have been included throughout the text to help students engage with the material and extend their understanding. Each chapter includes activities for discussion and debate, with assessment activities requiring the understanding, application and analysis of case studies. Each section concludes with an integrated case study and weblinks to useful industry resources.

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Page Count

600

Publisher

Cengage AU

Published Date

ISBN 10

0170411427

ISBN 13

9780170411424

Hospitality Management

By: Lynn Van der Wagen,Lauren White

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Hospitality Management

By: Lynn Van der Wagen,Lauren White

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600

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Cengage AU

Published Date

ISBN 10

0170411427

ISBN 13

9780170411424

Events Management

For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen,Laurence Whitehead

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Events Management

For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen,Laurence Whitehead

Students will learn how to design, plan, market and stage an event. They will also learn how to manage staff and staffing problems, and how to ensure the safety of everyone involved. Covers important information about legal compliance, risk management, financial control, and how to evaluate the success of an event.

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Page Count

534

Published Date

ISBN 10

1442534885

ISBN 13

9781442534889

National Health Directory, 1997

By: Lynn Antosz,Aspen Reference Group,Aspen Publishers

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National Health Directory, 1997

By: Lynn Antosz,Aspen Reference Group,Aspen Publishers

This new edition includes the Department of Health & Human Services reorganization, and expanded listings for state health agencies. Pinpoint the key players you need to reach at the congressional, federal, state, or local level, and contact them directly at the addresses and phone numbers provided.

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Page Count

500

Publisher

Aspen Publishers

Published Date

ISBN 10

0834209039

ISBN 13

9780834209039

2000 National Health Directory

By: Aspen Health & Administration Developmen,Lynn Antosz Fantle

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2000 National Health Directory

By: Aspen Health & Administration Developmen,Lynn Antosz Fantle

Organized by level of government, from Congress and the federal government, to state, and finally local government, this directory lists the names, titles, addresses, and telephone numbers of information sources on health programs and legislation. It includes information on senators and representati

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Page Count

388

Publisher

Aspen Publishers

Published Date

ISBN 10

0834218658

ISBN 13

9780834218659

Event Management

For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen

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Event Management

For Tourism, Cultural, Business and Sporting Events

By: Lynn Van der Wagen

Event management for tourism, cultural, business and sporting events.

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Page Count

424

Publisher

Prentice Hall

Published Date

ISBN 10

0733988806

ISBN 13

9780733988806

Human Resource Management for the Event Industry

By: Lynn Van Der Wagen,Lauren White

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Human Resource Management for the Event Industry

By: Lynn Van Der Wagen,Lauren White

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Page Count

333

Publisher

Routledge

Published Date

ISBN 10

1317917278

ISBN 13

9781317917274

Customer Service Intelligence

Perspectives for Human Resources and Training

By: Lynn Van der Wagen,Merilynn Van Der Wagen

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Customer Service Intelligence

Perspectives for Human Resources and Training

By: Lynn Van der Wagen,Merilynn Van Der Wagen

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Page Count

209

Publisher

Routledge

Published Date

ISBN 10

075068190X

ISBN 13

9780750681902

Supervision and Leadership in Tourism and Hospitality

By: Lynn Van der Wagen,Christine Davies

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Supervision and Leadership in Tourism and Hospitality

By: Lynn Van der Wagen,Christine Davies

This text covers all aspects of supervision and frontline leadership in the tourism and hospitality industry, including the business environment. The main focus of the book is on managing workplace operations. Considerable emphasis is also placed on the management of staff including job design, selection and training, and monitoring workplace performance since this has a direct impact on quality service. Readers are introduced to a range of motivation and leadership theories, and are encouraged to develop their own action theories. relating to occupational health and safety. Numerous industry examples are provided and a case study is included at the end of the book to integrate what has been learnt. in courses based on the Leadership sections of the ANTA Tourism and Hospitality Training Packages, including the following units: monitor work operations; implement workplace health, safety and security procedures; roster staff; monitor staff performance; recruit and select staff; and lead and manage people.

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Page Count

188

Published Date

ISBN 10

1862504741

ISBN 13

9781862504745

Communication in Tourism & Hospitality

Meeting the World in the Workplace

By: Lynn Van der Wagen

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Communication in Tourism & Hospitality

Meeting the World in the Workplace

By: Lynn Van der Wagen

The aim of this text is to provide the student with the context and skills for effective communication in the tourism and hospitality industry. The book is structured in five parts: the customer and the context for communication; cultures meeting in the workplace; communication and the customer; communication at work and in teams; and job seeking and career development.

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Page Count

218

Published Date

ISBN 10

1862504733

ISBN 13

9781862504738

Events & Tourism Essentials

By: Lynn Van der Wagen

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Events & Tourism Essentials

By: Lynn Van der Wagen

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Page Count

215

Publisher

Pearson Higher Education AU

Published Date

ISBN 10

1442538406

ISBN 13

9781442538405

Professional Hospitality

Core Competencies

By: Lynn Van der Wagen

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Professional Hospitality

Core Competencies

By: Lynn Van der Wagen

This title is divided into five sections, its features include a focus on service, working in a socially diverse environment, and using feedback to improve customer satisfaction. Systems for health, safety and food hygiene are included as well as chapters on maintaining clean and green premises.

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Page Count

342

Published Date

ISBN 10

1862505241

ISBN 13

9781862505247

Events and Tourism Essentials

By: Lynn Van der Wagen

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Events and Tourism Essentials

By: Lynn Van der Wagen

Events and Tourism Essentials allows for completion of dual qualifications in Certificate III Tourism and Cetificate III in Events. The contents directly relate to competency units with industry examples providing application to match examination requirements as well as competency units. This resource is accompanied by a Teacher's Resource Kit containing worksheets with multiple choice, short answer, worksheets, extension activities, assessment tasks, solutions, chapter review answers, mind map summaries and solutions.

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Page Count

199

Published Date

ISBN 10

1442517832

ISBN 13

9781442517837

Professional Hospitality

Core Competencies : Teacher Resource Pack

By: Lynn Van der Wagen,Merilynn Van Der Wagen

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Professional Hospitality

Core Competencies : Teacher Resource Pack

By: Lynn Van der Wagen,Merilynn Van Der Wagen

This teacher's pack of overheads summarizes each chapter and lists the objectives in preparation for introductory vocational hospitality courses. The overheads include suggestions for integrated assessment topics and ways of completing them.

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Page Count

166

Published Date

ISBN 10

1862505055

ISBN 13

9781862505056

Book's by Lynn Van Der Wagen

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