Logic puzzles, word games, riddles, and much more to keep you thinking! Packed with over five hundred mind-enhancing exercises, this book is the ultimate tool for attaining and maintaining optimal brain health. Including word games, visual and spatial challenges, logic puzzlers, and memory boosters, the activities in this illustrated collection can improve overall mental fitness and the ability to concentrate, analyze, and problem-solve. Puzzles include Word Scramblers, Anagrams, Riddles, What’s Missing?, Trivia, and more. With multiple difficulty levels and themes, this comprehensive activity book is challenging, entertaining, and a terrific way to keep those mental muscles moving and cerebral sparks flying.
Healthcare Professionalism: Improving Practice through Reflections on Workplace Dilemmas provides the tools and resources to help raise professional standards within the healthcare system. Taking an evidence and case-based approach to understanding professional dilemmas in healthcare, this book examines principles such as applying professional and ethical guidance in practice, as well as raising concerns and making decisions when faced with complex issues that often have no absolute right answer. Key features include: Real-life dilemmas as narrated by hundreds of healthcare students globally A wide range of professionalism and inter-professionalism related topics Information based on the latest international evidence Using personal incident narratives to illustrate these dilemmas, as well as regulatory body professionalism standards, Healthcare Professionalism is an invaluable resource for students, healthcare professionals and educators as they explore their own professional codes of behaviour.
This book is an investigation into processes associated with evolutionary divergence and diversification, focussing on the role played by the exchange of genes between divergent lineages.
Negotiate Anything! is the culmination of a 30 year longitudinal study of customer service - the first ever. It has two audiences. For consumers, it presents secrets to make companies treat them fairly. For businesses, it teaches them how to pull ahead of the competition by providing excellent customer service. It offers a concise and proven method for consumers to use to start getting their money's worth from companies when things go wrong. It also lets you know the tricks some companies use to bamboozle you and keep you from getting the good service you deserve. The authors show how they have saved well over $30,000 themselves. They are so confident of their method, they provide a written 100% money back guarantee for consumers if they follow the process and don't save at least two times the cost of the book in the first year alone. It can be found on P261. For businesses, Negotiate Anything! presents the 12 Success Criteria for creating, implementing and tracking a highly differentiated level of customer service designed to drive the top and bottom line. Business owners and leaders will learn how they torture customers and drive them into their competitors' hands. The causes of deteriorating customer service are reviewed and a clear and pragmatic plan is presented that can be implemented by any size business or organization. Through the example of their own start-up business, The CareGiver Partnership, we learn how a company that cares about its customers is winning with impeccable, personalized service such as answering all calls by the third ring, by a knowledgeable person - in the U.S. This has resulted in over 90% of customers rating them a 9 or 10 on a 10 point scale. As a result of this service, their margins are 2 to 3 times greater than the big box stores.
Southern PI Lena Padget’s hunt for a missing coed leads her into a deadly mystery born in the fires of the ATF’s Branch Davidian siege in Waco, Texas. Though still haunted by ghosts from her past, Lena Padget has made a good life for herself in Lexington, Kentucky, as a private eye specializing in cases involving abused women and children. But Lena’s latest case threatens her romantic relationship with her live-in lover, police detective Lt. Joel Mendez. Hired by the family of college student Cheryl Dunkirk, who disappeared while serving as an intern for the US Department of Alcohol, Tobacco, and Firearms, Lena is working the same missing person’s case that Joel is officially exploring—albeit from a different angle. But Cheryl’s fate may be linked to a series of mysterious deaths of ATF agents who were involved in the disastrous raid on the Branch Davidian cult’s complex, and Joel and Lena’s personal issues will have to be put aside when an ice-cold serial killer’s insatiable hunger for blood turns their professional competition into something deadly. Fortunes of the Dead chronicles PI Lena Padget’s second gripping excursion into the darkest corners of human experience. A story of blind rage, vengeance, madness, and murder that crackles with suspense, it will appeal to readers of Karin Slaughter and Laura Lippmann. Fortunes of the Dead is the 2nd book in the Lena Padget Mysteries, but you may enjoy reading the series in any order.
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