With wit and sharp insight, the authors of THE TRADE OFF provide a behind-the-scenes peek at the Machiavellian world of a luxury Manhattan store, its executives, designers, clerks—and demanding socialite customers. Told in the knowing voice of the store’s ambitious shopping salon director, THE TRADE OFF is a fast-paced, entertaining read.” —Dr. Joyce Brown, President of Fashion Institute of Technology Go behind the window displays. Behind the racks. Two personal shoppers for Manhattan's biggest department stores have written a wildly dishy novel that goes behind the dressing rooms of New York’s fashion elite. At Frankel’s New York, the wives of billionaires and Hollywood celebrities sip champagne while stylists and tailors cater to every whim. And one person has made it her career to help these Amex-wielding shoppers create the perfect look. Bonnie Salerno Madden knows all of her client’s preferences, whims, and fantasies. She knows the price they paid to gain access to the salon where having Bonnie as their private shopper is a first-class ticket to being the toast of the New York high-fashion social scene. But while Bonnie is all elegance on the outside, she’s barely keeping it together on the inside. A single mom to a special needs child, she needs her high-pressure job to care for her family. And when that job is put in jeopardy, Bonnie will need to make some of the riskiest choices of her life to guarantee a better future for her son, and for herself. With the opportunity to live in her own fairy tale, will Bonnie have what it takes to make the trade off? “THE TRADE OFF is a riveting page-turner even for a non-shopper like me. The ultimate tale of New York life.”—David Patrick Columbia, newyorksocialdiary.com
Pollastra and the Origins of Twelfth Night addresses two closely linked and increasingly studied issues: the nature of the relation of Shakespeare's plays to Italian culture, and the technology of modern theater invented in Renaissance Italy. The discovery of forgotten works by Giovanni Lappoli, known as Pollastra, led to publication in Italy in 1993 in a limited edition of the Italian texts with supplemental scholarship by the authors, entitled Romance and Aretine Humanism in Sienese Comedy. One of those texts, the comedy Parthenio, has escaped the attention of theater bibliographers, because it was quickly sold out in its time and only a handful of copies are known to exist today. Yet it played an important part in the birth of Italian Renaissance drama and of modern comedy in general, in that it was the immediate predecessor and source of Gl'Ingannati, arguably the most famous comedy of the Italian Renaissance and certainly the most imitated, translated, adapted all over Europe. The best known of its progeny is Shakespeare's Twelfth Night. Much has been written in Italy and England about Gl'Ingannati and Shakespeare's debt to it, but nothing at all about Parthenio. This volume provides the first English translation (with the original Italian on facing pages); and presents for an international audience the theatrical scholarship from the 1993 book Romance and Aretine Humanism in Sienese Comedy, augmented with new findings.
Contemporary classicists often find themselves advocating for the value and relevance of Greco-Roman literature and culture, whether in the classroom, or social media, or newsprint and magazines. In this collection, twelve top scholars apply major critical approaches from other academic fields to open new channels for dialogue between ancient texts and the contemporary world. This volume considers perennial favorites of classical literature—the Iliad and Odyssey, Greek tragedy, Roman comedy, the Argonautica, and Ovid’s Metamorphoses—and their influence on popular entertainment from Shakespeare’s plays to Hollywood’s toga films. It also engages with unusual and intriguing texts across the centuries, including a curious group of epigrams by Artemidorus found on the island sanctuary of Thera, mysterious fragments of two Aeschylean tragedies, and modern-day North African novels. These essays engage an array of theoretical approaches from other fields—narratology, cognitive literary theory, feminist theory, New Historicist approaches to gender and sexuality, and politeness theory—without forsaking more traditional philological methods. A new look at hospitality in the Argonautica shows its roots in the changed historical circumstances of the Hellenistic world. The doubleness of Helen and her phantom in Euripides’ Helen is even more complex than previously noted. Particularly illuminating is the recurrent application of reception studies, yielding new takes on the ancient reception of Homer by Apollonius and of Aeschylus by Macrobius, the reception of Plautus by Shakespeare, and more contemporary examples from the worlds of cinema and literature. Students and scholars of classics will find much in these new interpretations and approaches to familiar texts that will expand their intellectual horizons. Specialists in other fields, particularly English, comparative literature, film studies, and gender and sexuality studies, will also find these essays directly relevant to their work.
Provides the ‘whys’ and ‘hows’of customer service. Easy to read, very current, and full of references to all the latest research. Chapters cover financial and behavioural consequences of customer service, consumer trends, developing and maintaining a service culture, managing service encounters, CRM and much more.
Nothing is what it seems in NPR correspondent Mary Louise Kelly’s “riveting, twisty tale” (Hallie Ephron, author of Night Night, Sleep Tight), in which a woman discovers a decades-old bullet at the base of her neck. Caroline Cashion is stunned when an MRI reveals that she has a bullet lodged near the base of her skull. It makes no sense: she has never been shot. She has no scar. When she confronts her parents, she learns the truth: she was adopted when she was three years old, after her real parents were murdered in cold blood. Caroline had been there the night of the attack, and she’d been hit by a single gunshot to the neck. Buried too deep among vital nerves and blood vessels, the surgeons had left it, and stitched up the traumatized little girl with the bullet still inside. Now, thirty-four years later, Caroline returns to her hometown to learn whatever she can about who her parents were, and why they died. A cop who worked the case reveals that even after all these years, police still don’t have enough evidence to nail their suspect. The bullet in Caroline’s neck could identify the murderer... and that person will do anything to keep it out of the law’s hands. Now Caroline will have to decide: run for her life, or stay and fight? With non-stop action, “an extremely likable narrator and twists and turns galore” (Alice LaPlante, author of Turn of Mind), The Bullet will keep you riveted until the very last page.
Customer service is of critical importance for the tourism and hospitality sector now more than ever before as customers are looking to increase value for money and are less forgiving of mediocre service. However, despite its importance, quality customer service is the exception rather than the norm in many parts of the world. Customer Service for Hospitality and Tourism is a unique text and vital to both students and practitioners as it explains not only the theory behind the importance of customer service but also acts as a guidebook for those wishing to put this theory into practice. In essence it is the ‘whys’ and ‘hows’of customer service. It is easy to read, very current, and full of references to all the latest research from both academic and practitioner literature. Chapters cover important topics such as the financial and behavioural consequences of customer service, consumer trends influencing service, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape, the impact of technology on customer service, the importance of service recovery, and promoting customer service internally and externally. Key features include: An ‘At Your Service’ Spotlight at the beginning of each chapter focuses on the achievements of successful individuals related to the art of customer service. Each chapter contains a ‘Service Snapshot’ - short, real-life cases to illustrate a particular concept or theoretical principle presented in the chapter. Detailed international ‘Case Studies’, which cover a variety of sectors, organizations and regions designed to foster critical thinking, the cases illustrate actual business scenarios that stress several concepts found in the chapter. They analyze customer service in the U.S., South America, South Africa, Europe, Russia, Australia, China, Canada, Korea and Dubai.
Thousands of derivatization procedures for HPLC and CE-an essential tool for today's analytical chemist. This valuable reference offers fast and convenient access to derivatization reactions for both HPLC and capillary electrophoresis (CE). Covering a wide variety of compounds from pharmaceutical drugs and biological products to industrial contaminants, it is organized first by functional group and then by individual reagents. Techniques for each functional group are described in sufficient detail that the researcher can replicate procedures without reference to the original publications-saving hours of tedious library research. And because detailed procedures for the same reagent are listed together, it is easy to combine features of different methods and tailor them to fit specific individual requirements. Also available on CD-ROM, Handbook of Derivatization Reactions for HPLC contains fully abstracted and evaluated procedures from more than 1,900 papers, with descriptions of hundreds of reagents. A further 3,000 papers are referenced in bibliographies that are clearly annotated to help analysts identify those sources likely to be most useful. This important new resource will be welcomed by chemists working in pharmaceutical, biomedical, and environmental analysis. Also available on CD-ROM System requirements . . . IBM-compatible PC 486 or better and Windows(r) 3.0 or higher, or Macintosh 68030 processor and System 7 or higher * CD-ROM drive and 8 MB RAM minimum * 5 MB free hard disk space minimum, 30 MB recommended for full installation.
With wit and sharp insight, the authors of THE TRADE OFF provide a behind-the-scenes peek at the Machiavellian world of a luxury Manhattan store, its executives, designers, clerks—and demanding socialite customers. Told in the knowing voice of the store’s ambitious shopping salon director, THE TRADE OFF is a fast-paced, entertaining read.” —Dr. Joyce Brown, President of Fashion Institute of Technology Go behind the window displays. Behind the racks. Two personal shoppers for Manhattan's biggest department stores have written a wildly dishy novel that goes behind the dressing rooms of New York’s fashion elite. At Frankel’s New York, the wives of billionaires and Hollywood celebrities sip champagne while stylists and tailors cater to every whim. And one person has made it her career to help these Amex-wielding shoppers create the perfect look. Bonnie Salerno Madden knows all of her client’s preferences, whims, and fantasies. She knows the price they paid to gain access to the salon where having Bonnie as their private shopper is a first-class ticket to being the toast of the New York high-fashion social scene. But while Bonnie is all elegance on the outside, she’s barely keeping it together on the inside. A single mom to a special needs child, she needs her high-pressure job to care for her family. And when that job is put in jeopardy, Bonnie will need to make some of the riskiest choices of her life to guarantee a better future for her son, and for herself. With the opportunity to live in her own fairy tale, will Bonnie have what it takes to make the trade off? “THE TRADE OFF is a riveting page-turner even for a non-shopper like me. The ultimate tale of New York life.”—David Patrick Columbia, newyorksocialdiary.com
Pollastra and the Origins of Twelfth Night addresses two closely linked and increasingly studied issues: the nature of the relation of Shakespeare's plays to Italian culture, and the technology of modern theater invented in Renaissance Italy. The discovery of forgotten works by Giovanni Lappoli, known as Pollastra, led to publication in Italy in 1993 in a limited edition of the Italian texts with supplemental scholarship by the authors, entitled Romance and Aretine Humanism in Sienese Comedy. One of those texts, the comedy Parthenio, has escaped the attention of theater bibliographers, because it was quickly sold out in its time and only a handful of copies are known to exist today. Yet it played an important part in the birth of Italian Renaissance drama and of modern comedy in general, in that it was the immediate predecessor and source of Gl'Ingannati, arguably the most famous comedy of the Italian Renaissance and certainly the most imitated, translated, adapted all over Europe. The best known of its progeny is Shakespeare's Twelfth Night. Much has been written in Italy and England about Gl'Ingannati and Shakespeare's debt to it, but nothing at all about Parthenio. This volume provides the first English translation (with the original Italian on facing pages); and presents for an international audience the theatrical scholarship from the 1993 book Romance and Aretine Humanism in Sienese Comedy, augmented with new findings.
Rachel Levin runs one of the most popular and fastest-growing YouTube channels on the internet. More than 14 million subscribers come to Levin's YouTube channel, RCLbeauty101, to watch videos on many subjects, including makeup tutorials, everyday life hacks, and comedy skits. This captivating book tells the story of how Levin went from being a Philadelphia high school student who was bullied to a YouTube mega-star. Readers will learn how Levin's determination to build a career on YouTube, along with her talent as an actress, comedy writer, and videographer, paid off in ways she never expected.
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