Learn about alternative ways of managing the change experience to make it doable, energising and transformative. The process of change in all organizations - corporate, public sector and not-for-profit - can be fraught, overwhelming and unpredictable, both for those experiencing change and for those charged with its implementation. Relational Change presents a refreshingly readable and accessible alternative to the normal rhetoric of mechanistic, top-down change. Instead, Liz Wiggins and Harriet Hunter show how paying closer attention to personal interactions and relationships lies at the very heart of effective and sustainable change in organizations. Exploring issues of power, politics, emotions and the way people and systems can become stuck in unhelpful patterns, this book will help you work practically with the messiness of change. The dynamic new ways discussed are highly relevant for life in organizations today and will apply to your life outside work too. Integrating research and theory from a wide range of sources, as well sharing their own extensive experience of leading change, the authors present a stimulating and thought-provoking people-centred and relational approach that focuses on doing with others, rather than doing to them. Relational Change combines academically-grounded, theoretically-robust thinking that explains the rationale for relational change with real-world stories that will resonate with your own experience of change, whether as a seasoned or novice leader.
This textbook offers a combination of rigorous theoretical exploration together with practical insights from those who are reponsible for managing change. It looks at organisational change from multiple perspectives, with the aim of helping readers navigate the landscape of change.
Addressing the problems of managing health care is one of the most pressing challenges facing western societies. In the UK the public are bombarded with negative press coverage of the National Health Service. Hope Behind the Headlines aims to provide practical help, hope, and ideas about what is possible to improve health care by shifting the cultures to ones that are truly orientated towards quality. This book will leave readers hopeful about their own ability to make a difference in their local health context. It includes chapters written by leaders in health care who share their experiences trying to shift culture in practice. These stories are first-person narratives that are very different from sanitised case studies that often glorify what happened and make readers feel inadequate. A must-read for all those concerned with improving health care in the UK.
There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, ageing demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital. This book does not seek to add to the sizeable literature on specific methods and toolkits. Instead It argues that success comes only through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains. Beyond the Toolkit shares powerful, real-life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories the book answers some of the many questions Leaders often have when wanting to introduce and benefit from QI methods.
Learn about alternative ways of managing the change experience to make it doable, energising and transformative. The process of change in all organizations - corporate, public sector and not-for-profit - can be fraught, overwhelming and unpredictable, both for those experiencing change and for those charged with its implementation. Relational Change presents a refreshingly readable and accessible alternative to the normal rhetoric of mechanistic, top-down change. Instead, Liz Wiggins and Harriet Hunter show how paying closer attention to personal interactions and relationships lies at the very heart of effective and sustainable change in organizations. Exploring issues of power, politics, emotions and the way people and systems can become stuck in unhelpful patterns, this book will help you work practically with the messiness of change. The dynamic new ways discussed are highly relevant for life in organizations today and will apply to your life outside work too. Integrating research and theory from a wide range of sources, as well sharing their own extensive experience of leading change, the authors present a stimulating and thought-provoking people-centred and relational approach that focuses on doing with others, rather than doing to them. Relational Change combines academically-grounded, theoretically-robust thinking that explains the rationale for relational change with real-world stories that will resonate with your own experience of change, whether as a seasoned or novice leader.
There is increasing recognition within the NHS that quality improvement methodologies such as Lean, Six Sigma, Theory of Constraints and Experienced Based Co-design can significantly improve patient flow, patient pathways and clinical and administrative processes that lead to better quality outcomes and experiences for patients. Financial savings and improved use of scarce resources can be additional benefits. Given the pressures on the NHS in terms of shrinking funding, ageing demographics, technology and increasing patient demand, we believe that helping those on the front line understand how to use QI methodologies well is vital. This book does not seek to add to the sizeable literature on specific methods and toolkits. Instead It argues that success comes only through paying attention to and integrating QI toolkits and methods with the contextual, relational and personal leadership domains. Beyond the Toolkit shares powerful, real-life stories told in the main by the NHS leaders who have been Fellows on GenerationQ. In sharing their stories the book answers some of the many questions Leaders often have when wanting to introduce and benefit from QI methods.
Addressing the problems of managing health care is one of the most pressing challenges facing western societies. In the UK the public are bombarded with negative press coverage of the National Health Service. Hope Behind the Headlines aims to provide practical help, hope, and ideas about what is possible to improve health care by shifting the cultures to ones that are truly orientated towards quality. This book will leave readers hopeful about their own ability to make a difference in their local health context. It includes chapters written by leaders in health care who share their experiences trying to shift culture in practice. These stories are first-person narratives that are very different from sanitised case studies that often glorify what happened and make readers feel inadequate. A must-read for all those concerned with improving health care in the UK.
This textbook offers a combination of rigorous theoretical exploration together with practical insights from those who are reponsible for managing change. It looks at organisational change from multiple perspectives, with the aim of helping readers navigate the landscape of change.
This book examines teachers’ conceptions and practices of assessment in Tanzania. Adopting a sociocultural perspective, it reveals how Tanzanian teachers understand the role of assessment in relation to their classroom practices, community and other factors. The book determines that although teachers in Tanzania generally consider assessment to be useful for evaluating and monitoring learning, improving student performance and for accountability, their assessment practices are rarely seen as directly supporting student learning; it is not that teachers do not know how to implement the mandated assessment reforms. Instead, they are reluctant to adopt and embrace the reforms because they consider them to be contradictory to their teaching roles, and overly burdensome, if not implausible, given the physical, economic and cultural contexts of teaching and learning. This book argues that improving traditional assessments, rather than radically transforming them, can be more effective for cultivating practices that suit the physical, political, economic and cultural contexts of Tanzanian schools. Highlighting the significance of sociocultural factors in educators’ professional practices, while also illustrating the major challenges in implementing global reform agendas in diverse contexts, it is a valuable resource for educators and scholars interested in development and educational reform in African contexts.
The book is concise, practical and focuses on issues of most concern to students preparing for OSCEs. Chapters on what to expect, preparing on the day, tips for performing, assessment critieria, successful OSCE examples and material on other practical assessment forms, such as MCQ exams, exam essays and seen exams are all included. The book is full of examples, FAQs and real student tips.
Chloe King is a seemingly normal girl. She goes to class (most of the time), fights with her mom, and crushes on a boy…or two. But around her sixteenth birthday, Chloe finds that perhaps she isn’t so normal after all. There’s the heightened night vision, the superfast reflexes—oh, and the claws. As Chloe discovers who she is—and where she comes from—it is clear she is not alone. Someone is trying to get her. And they will stop at nothing until they do. Chloe has nine lives…but will nine be enough? First released as a trilogy in 2004, this bind-up edition arrives just as the new ABC Family original series The Nine Lives of Chloe King, based closely on the original novels, premieres in June 2011.
Manatee County's history is filled with tales of Native American battles, shipwrecks and the expeditions of Hernando de Soto. It's no surprise that spirits still linger on these sunny shores. Anna Maria Island's first permanent resident still returns to the island more than one hundred years later to flirt with the female tourists. A convict hanged in the county courthouse in 1907 is sometimes heard singing on the courthouse grounds. In the 1970s, the specter of a blond woman was seen hitchhiking along the old Skyway Bridge, only to vanish once she'd been picked up. Join author and paranormal investigator Liz Reed on a tour of Manatee County's most haunted locales.
Combining the practical and academic aspects of event management this text presents an industry perspective, with real-life event examples and contemporary and relevant case studies. It provides lecturers with a useful platform to integrate key event topics into the learning environment. The book discusses the management process throughout the ‘event cycle’, from the pre-event planning stage; on-site delivery to the post event stage. The book is divided into 4 distinct phases, which are: The Event cycle; Before the event; Throughout the event and Beyond the event. Within each of these 4 sections, there are 2 or 3 separate chapters, each with their own objectives. The book discusses practical and operational elements, such as project management, marketing, sponsorship deals and risk assessment, that need to be put in place both before and during the event. The final section: Beyond the event, examines current and future event trends and issues, and discusses the various career paths that exist and the skills and qualifications required to gain employment and start a successful career in events. Each chapter profiles someone currently working within the events industry, and presents a scenario of a real event challenge they have faced in their work role, relevant to the chapter. Further viewpoints from a second event practitioner and academic are included, before the final outcome is presented, showing us in each case, how real life situations develop and are resolved in practice within the events industry. The feature Event Ethics explores a topical issue that should encourage lively discussion and the Did you know? section reveals an interesting and chapter-specific event fact. At the end of every chapter students can revise and extend their event knowledge with the list of Chapter Summary Questions, which help consolidate the learning outcomes. Additionally the Key Terms section explains any terminology used within the chapter. Each chapter concludes with a section called For the Classroom, featuring discussion points and activities based around the chapter content, as well as reference sources and suggested reading. Some of the forms and inserts used to contextualise the learning, will appear as weblinks for the students to download and use throughout.
Who would have dreamed that a one-day calf show would evolve into a top-five professional rodeo that raises millions of dollars for education? From its beginnings as a tiny 4-H event to its current role as one of Austin’s largest charities, the Star of Texas Fair and Rodeo has grown in both size and purpose in the past seventy-five years. Here, Liz Carmack tells the story of Rodeo Austin, a nonprofit enterprise whose face reflects its agricultural heritage but whose scholarship program is at the heart of its mission. Since 1981, when organizers became fully committed to providing college scholarships, millions of dollars have been raised through a year-long fundraising effort including a sporting clay tournament, golf tournament, wine tasting and gala. The year culminates in March with the organization’s signature event known as Rodeo Austin - sixteen days of non-stop events, including a livestock show, fair, rodeo, and concerts. Over the years, dedication and hard work, an ever expanding cast of participants and volunteers, many benefactors, and changes in name and venue have served the organization well. In 2011, the Star of Texas Fair and Rodeo welcomed more than 300,000 attendees and awarded $442,000 in college scholarships plus more than $1.5 million in additional funds to Texas youth. Fans of rodeo everywhere, and especially anyone who has attended Rodeo Austin—“Where Weird Meets Western”—will come away from Rodeo Austin: Blue Ribbons, Buckin' Broncs, and Big Dreams with a new appreciation of the Star of Texas Fair and Rodeo and its dual mission of promoting youth education and preserving Western heritage.
Harlequin® Historical brings you three new titles for one great price, available now! This box set includes: WANT AD WIFE (Western) Wild West Weddings by Katy Madison Abandoned as a child, John Bench has always craved a family of his own. Even if that means advertising for a mail-order bride from back East… SAVING MARINA (Americana) by Lauri Robinson Sea captain Richard Tarr arrives in Salem to claim his child. So he's shocked to discover his daughter in the care of Marina Lindqvist—a rumored witch THE NOTORIOUS COUNTESS(Regency) by Liz Tyner When notorious Lady Riverton is caught in a most compromising position with Andrew Robson, for the first time, the truth is even more scandalous than the rumors!Look for 6 compelling new stories every month from Harlequin® Historical!
The sensation of water flowing around my body happily floating down a river, watching the banks pass me by. I like to take the same journey as a river it's the lack of control which feels so good, it's good to leave my life alone for a while. Liz grew up in the Lake District. She spent her childhood walking in the fells, playing in the lakes and in the river at the end of her garden. After time away living in the City, Liz returns to the hills and into a new village for a new chapter of her life. But when her new community is rocked by tragedy, Liz rediscovers outdoor swimming and how it can keep both her and her new friends afloat. Filled with humour and heart, live music and projection, Swim is a tender tale based on a true story. This edition was published to coincide with the run at Theatre by the Lake in Keswick, in March 2022.
In face of increased scrutiny on the preparation of educational leaders, this book provides a much-needed resource, exploring the role and use of authentic performance assessment for evaluating leader readiness and performance. Framed by theory and research on school leader performance assessment, Designing Performance Assessments for School Leader Readiness provides an in-depth description of one fully tested performance assessment called the Performance Assessment for School Leaders (PAL). The authors explore how to assess four components of leadership proficiency -- developing a plan for an area of school improvement, creating a professional learning culture among school staff, supporting individual teacher development, and engaging families and community in improving student learning. This book provides real examples and practical guidance on designing and managing performance assessment for aspiring educational leaders, and how the PAL can be used in regional, state and local contexts.
With 70 million fans, NASCAR is the #2 spectator sport, after football. But unlike football, going to a race is a full weekend of events. From the tailgating, to the qualifying, to the checkered flag and post-parties -- there's enough to fill several days at every event, and that's just at the track. Liz has maximized her personal connections with NASCAR insiders to determine what NASCAR fans really want to know when visiting the tracks, and gives practical answers to the most frequently asked questions, including: -- What to do in a medical emergency, and area hospitals with emergency care, -- Area attractions beyond the track, including popular golf courses where you might just spot your favorite driver between races, -- Where to find veterinary services for the furry four-legged members of your family, and much more! From dining, to shopping, to lodging, not to mention what to wear and pack (and what not to) this is a practical guide that no NASCAR fan should be without!
-Tailor assessments to every topic, skill, and concept taught in physical education. -Help students make connections between concepts to enhance learning. -Meet a wide range of learning styles and teach to all intelligences, including linguistic, spatial, visual, and kinesthetic. -Incorporate learning into the assessment process by calling on various levels of thinking, such as recall, summary application, and evaluation. In today's physical education framework, the demands on your time and energy are great. Every second of class time is precious, so an efficient method of assessment that can plug into any lesson or unit being taught is a highly sought-after commodity. Loaded with assessment templates and sample units, the Physical Education Assessment Toolkit provides you with everything you need in order to simultaneously assess and teach students the lifelong value of physical education. Assessment templates form the basis of the Physical Education Assessment Toolkit. Presented in a concise, user-friendly format, this comprehensive package contains the following features: -Bound-in CD-ROM--PDFs of each reproducible are provided for duplication, including posters that can be printed on letter-sized or larger paper in color or in black and white. -Reproducible templates--Generic forms may be completed easily to address the specific topic, concept, or skill at hand, allowing you to tailor assessments to your students' needs and abilities. -Sample units--Designed using the backward design model of curriculum development, three complete units show how to transform blank reproducibles into highly practical assessment tools. Each chapter includes lesson plans with model reproducibles for the following categories: written assessment, self-assessment, peer assessment, and application or performance assessment. Within each of these categories, you'll receive guidance on implementing and creating more meaningful assessments. Templates may be used to meet a variety of student learning styles, providing opportunities for assessing through rubrics, journal-writing assignments, self-assessments, and skill-tracking assessments across the cognitive, affective, and psychomotor realms. Rather than stealing valuable classroom time, the template approach actually enables teachers to use assessment to reinforce and extend learning in a systematic way. The Physical Education Assessment Toolkit is the one resource that physical educators will turn to anytime they need to do an assessment, no matter what unit or lesson is being taught. This book and CD-ROM package contains the ready-made, pilot-tested materials needed for effective assessments of students, leaving teachers to focus on what they do best--teach.
Chloe King is a normal girl. She goes to class (most of the time), fights with her mom, and crushes on a boy…or two. But around her sixteenth birthday, Chloe finds that perhaps she isn’t so normal after all. There’s the heightened night vision, the super fast reflexes – oh, and the claws. As she discovers who she is – and where she comes from – it is clear she is not alone. And someone is trying to get her. Chloe has nine lives. But will nine be enough?
Written with a focus on the English Language Arts Common Core Standards, this book provides a complete plan for developing a literacy program that focuses on boys pre-K through grade 12. Despite the fact that reading and literacy among boys has been an area of concern for years, this issue remains unresolved today. Additionally, the emphasis and focus have changed due to the implementation of the English Language Arts Common Core Standards. How can educators best encourage male students to read, and what new technologies and techniques can serve this objective? The Common Core Approach to Building Literacy in Boys is an essential resource and reference for teachers, librarians, and parents seeking to encourage reading in boys from preschool to 12th grade. Providing a wide array of useful, up-to-date information that emphasizes the English Language Arts Common Core Standards, the bibliographies and descriptions of effective strategies in this book will enable you to boost reading interest and performance in boys. The chapters cover 16 different topics of interest to boys, all accompanied by a complete bibliography for each subject area, discussion questions, writing connections, and annotated new and classic nonfiction titles. Information on specific magazines, annotated professional titles, books made into film, websites, and apps that will help you get boys interested in reading is also included.
Step back in time and experience the grandeur and romance of a previous era as Harlequin® Historical brings you three new full-length titles in one collection! This boxset includes: ALLIANCE WITH THE NOTORIOUS LORD Enterprising Widows by Bronwyn Scott (Victorian) Recently widowed Antonia Lytton-Popplewell is determined to carve her place in a man’s world. Yet turning a ramshackle property in London into a worldclass department store isn’t easy. Especially when her inheritance comes with strings in the form of her late husband’s business partner, infuriatingly attractive Lord Cullen Allardyce. To ensure success, Antonia needs Cullen’s guidance. But her alliance with society’s most notorious rebel becomes even more complicated when begrudging respect turns into mutual desire… THE VISCOUNT'S WALLFLOWER WAGER by Liz Tyner (Regency) When Gabriel is awakened by the news that his riotous grandmother has lost a card game, and he has gained a bride, he knows he has to act! So, the Viscount wastes no time in meeting Marie, his unexpected betrothed. But she’s nothing like the wallflower he expected. Not least because Marie is privy to his family’s deepest secrets...which he has worked hard to hide. Now, he has no choice but to keep Marie tantalizingly close! SCANDALOUSLY BOUND TO THE GENTLEMAN Cranford Estate Siblings by Helen Dickson (Regency) Lucy Quinn has never put much stock in what others think. After the traumatic events of her past, she avoids society, working as a nurse in India. Then she meets British diplomat Charles Anderson, who makes her feel a lightness and excitement again. Until his inevitable return to England, and the discovery their liaison has consequences… Now Lucy must face the Ton once more and tell Charles he’s a father!
AN INSTANT WALL STREET JOURNAL BESTSELLER A guide for how to not only dream big, but also win—both in business and in life—from one of the most celebrated and successful women in America. For the first time ever, entrepreneur, philanthropist, and Forbes' Richest Self-Made Woman Liz Elting shares her story on how she co-founded and grew TransPerfect, the billion-dollar translation and language solutions company that began as a dream in an NYU dorm room. In Dream Big and Win, Elting divulges practical and inspiring tips you can implement immediately, teaching why success is not solely about attaining and wielding power. Elting shows you that fulfilling your highest potential will require you to look beyond yourself. In her honest and often humorous narrative, Elting illustrates why actions are more important than mantras and why doing will always eclipse dreaming. This book is for anyone who has ever dreamed of translating their passion into purpose and creating something bigger than themselves.
A lively Regency romance with secrets to unravel… The stakes of the wager? Saying “I do”! When Gabriel is awakened by the news that his riotous grandmother has lost a card game and he has gained a bride, he knows he has to act! So the viscount wastes no time in meeting Marie, his unexpected betrothed. But she’s nothing like the wallflower he expected. Not least because Marie is privy to his family’s deepest secrets…which he has worked hard to hide. Now he has no choice but to keep Marie tantalizingly close! From Harlequin Historical: Your romantic escape to the past.
Do you dream of wicked rakes, gorgeous Highlanders and muscled Viking warriors? Harlequin® Historical brings you three new full-length titles in one collection! This box set includes: A FORBIDDEN LIAISON WITH MISS GRANT By Marguerite Kaye (Regency) An impulsive, forbidden sensual encounter with lady’s companion Constance Grant reminds widower Grayson Maddox of happiness long forgotten, but their new future can’t begin until they confront their pasts! THE GOVERNESS’S GUIDE TO MARRIAGE By Liz Tyner (Regency) Held captive in a cottage with a stranger, governess Miranda is shocked to discover that he’s the Duke of Chalgrove—and their captor is her meddling grandmother, vying for a match! THE FLAPPER’S SCANDALOUS ELOPEMENT Sisters of the Roaring Twenties By Lauri Robinson (1920s) Heiress Jane Dryer craves independence. Railroad owner David needs a temporary wife. The plan is to marry then walk away. Only soon, their fake marriage feels seductively real! Look for Harlequin® Historical’s September 2020 Box Set 2 of 2, filled with even more timeless love stories!
A prim and proper governess... Locked in with a duke! Believing her grandmother is gravely ill, governess Miranda Manwaring takes leave to care for her, but instead finds herself captive in a rundown cottage with a powerful stranger. Shock number one—the man is the eligible Duke of Chalgrove. Shock number two—their captor is Miranda’s eccentric grandmother, looking to guide Miranda to a titled husband! Miranda refuses to trick him into marriage, but her grandmother’s meddling can’t possibly work…can it? “What I love about Ms Tyner’s work [is that] she takes what is a very basic trope and storyline and gives it a twist and it ends up being fresh and new… A lovely and original romance … Imaginative and complex.” —Chicks, Rogues and Scandals on To Win a Wallflower “This is a wonderfully, entertaining and original story… This is definitely a page-turner.” —Chicks, Rogues and Scandals on Saying I Do to the Scoundrel
Relationship marketing is considered by most major corporations to be one of the keys to unlocking the full power of e-commerce in the 21st century. In order that customers and consumers can be targeted effectively, a lasting relationship with each and every one is required. For this to be effectively achieved, there is a need for long-term strategy and technological investment. But where do businesses start? This practical guide is designed to set any organization on the path to planning CRM strategy and offers advice to ensure long-term success. This second edition is revised to take account of research since the first edition, and contains examples.
Life with Laura'....well, what can I say? Who hasn't had a lively, mischievous daughter? But mine was hell-bent from day one to stamp her mark and wreak havoc on our world wherever she went. She constantly embarrassed us in public with her extrovert behaviour playing to the masses and wrecked shops causing chaos and leaving turmoil in her wake. Everyone said she could make a pig laugh with her antics. This compelling biography is large in content, has 35 captivating 'caught in action' photos and is based on my diaries, pictures and videos. It is driven by my love and fuelled by humour, my own emotions and by interactions with family and friends, and depicts two parents trying desperately to cope. 'Life with Laura' - enjoy the ride! 'We enter Superdrug and I pause momentarily in a small bay by the door to check my list. Big mistake! Laura leans forward from her buggy and pulls on a three-sided, picture-frame style moulding on the wall that displays an advertisement. Oh my, she is demolishing it... and I am on the wrong side to stop her. It is about 3' long with two 18" side struts. She struggles to hold the frame up above her head then bangs one side onto the floor...CRASH!! I am rooted to the spot. All goes deathly quiet and in a loud and clear voice of authority Laura turns round and tells everyone. "It's broken to pieces!" Horrified I take the rest off her and intend to place the two remaining joined pieces on the floor. No such luck...one crashes down...oops! The manager appears scowling and I limply hand him the last bit. "Sorry it's not childproof" is all I can say in her defence. Laura's captive audience is spell-bound. I hear some giggling..........
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