Linda Benbow examines the organizational culture and various levels of diversity found in an urban United States Postal Service mail processing facility. She shows how employee perceptions of social differences and their interactions with coworkers contributes to their identity and work life within the organization. Painting detailed portraits of race, social class, and gender in a mail processing facility, Benbow looks at ways employees from different backgrounds relate to one another, identifying the issues and occasions that provoke conflict, the ways that participants view one another, and the forces and strategies that mitigate and conciliate conflicts.
A fascinating history of the U.S. Post Office for kids, from acclaimed author Linda Barrett Osborne “In America, one of the first things done in a new State is to have the mail come.” —Alexis de Toqueville, 1835 Who’s Got Mail? is an intriguing and fact-filled look at how the mail has been delivered in the United States since before the Constitution was even signed. In the United States, the spread of the postal service went hand in hand with the spread of democracy and transportation. As settlement spread west, communication became even more important to let distant residents feel that they were American; no part of the country was too far away, no village or farm too small to have access to the post. Moreover, the Post Office has always been a public service—it was not originally designed to make a profit or act like a business, but to deliver letters, medical supplies, packages ordered online, and all the things that Americans need at a reasonable cost. Over the centuries, it has also been one of the largest employers in the United States, particularly as a means for African Americans and women to secure stable, middle-class jobs. Full of eccentric characters, great stories, and technological achievements, this fun middle-grade narrative nonfiction from author Linda Barrett Osborne celebrates one of the oldest and strongest institutions, and is a true testament to the spirit of American democracy.
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