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Practical Dispute Resolution

A Case Study

By: Lennart Scharnell,Stuart Sabol

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Practical Dispute Resolution

A Case Study

By: Lennart Scharnell,Stuart Sabol

This case study explores actions of an account manager of an important maintenance agreement and a field service engineer, both newly assigned to resolve reliability issues with a set of gas turbines and a deteriorated relationship with their client. The case walks the reader through a logical and practical methodology from collection of data to proposing corrective actions in engineering and account management. The case study provides discussions on gas turbine combustion technology, combustion air emissions, commissioning, and performance degradation as background for the exercise. A reading assignment is included for understanding. Answers to exercises are provided to check comprehension. The authors propose using this case study in university study, or in industry as an individual or group assignment.

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Age

Page Count

24

Publisher

Springer Nature

Published Date

ISBN 10

3031014936

ISBN 13

9783031014932

Practical Dispute Resolution

A Case Study

By: Lennart Scharnell,Stuart Sabol

Write a review Read reviews Take a Quiz Solve Book Puzzle

Practical Dispute Resolution

A Case Study

By: Lennart Scharnell,Stuart Sabol

This case study explores actions of an account manager of an important maintenance agreement and a field service engineer, both newly assigned to resolve reliability issues with a set of gas turbines and a deteriorated relationship with their client. The case walks the reader through a logical and practical methodology from collection of data to proposing corrective actions in engineering and account management. The case study provides discussions on gas turbine combustion technology, combustion air emissions, commissioning, and performance degradation as background for the exercise. A reading assignment is included for understanding. Answers to exercises are provided to check comprehension. The authors propose using this case study in university study, or in industry as an individual or group assignment.

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Age

Page Count

28

Publisher

Morgan & Claypool Publishers

Published Date

ISBN 10

1681733420

ISBN 13

9781681733425