Kiran Maitra's Books

Marxism in India

By: Kiran Maitra

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Kiran Maitra retired as Director, Special Projects, Indian Council of Historical Research (ICHR). A well-known historian, he was closely involved in India's freedom movement in West Bengal. His in-depth knowledge of the communist movement in India stems from his personal involvement with the affairs of the Communist Party of India for nearly a decade from 1971-81, when he was an Accredited Member (Comrade) of the Communist Party of India.

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Page Count

201

Publisher

Roli Books Private Limited

Published Date

ISBN 10

8174369511

ISBN 13

9788174369512

Borders in Service

Enactments of Nationhood in Transnational Call Centres

By: Kiran Mirchandani,Winifred Poster

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Borders in Service

Enactments of Nationhood in Transnational Call Centres

By: Kiran Mirchandani,Winifred Poster

Borders in Service traces the intersection of service labour and national identity across global call centres in seven countries: El Salvador, Guatemala, Guyana, Mauritius, Morocco, the Philippines, and the US-Mexico border. While most studies on offshore call centres have focused on India this collection explores the experiences of call center workers in many of the newly emerging hubs of transnational service work. In this collection, Kiran Mirchandani and Winifred Poster have gathered a wide range of contributors to explore the dynamics within global call centres. Such dynamics include: language, speech, accent issues, expressions of consumer sentiment, physical space, and organizational, human resource, and labour policies. By grounding the theoretical debates on nationhood and labour in the realities of daily life in global call centres, Mirchandani and Poster have created a timely, accessible and revealing collection that will change what we know about offshored customer service work.

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289

Publisher

University of Toronto Press

Published Date

ISBN 10

148752059X

ISBN 13

9781487520595

Phone Clones

Authenticity Work in the Transnational Service Economy

By: Kiran Mirchandani

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Phone Clones

Authenticity Work in the Transnational Service Economy

By: Kiran Mirchandani

Transnational customer service workers are an emerging touchstone of globalization given their location at the intersecting borders of identity, class, nation, and production. Unlike outsourced manufacturing jobs, call center work requires voice-to-voice conversation with distant customers; part of the product being exchanged in these interactions is a responsive, caring, connected self. In Phone Clones, Kiran Mirchandani explores the experiences of the men and women who work in Indian call centers through one hundred interviews with workers in Bangalore, Delhi, and Pune. As capital crosses national borders, colonial histories and racial hierarchies become inextricably intertwined. As a result, call center workers in India need to imagine themselves in the eyes of their Western clients-to represent themselves both as foreign workers who do not threaten Western jobs and as being "just like" their customers in the West. In order to become these imagined ideal workers, they must be believable and authentic in their emulation of this ideal. In conversation with Western clients, Indian customer service agents proclaim their legitimacy, an effort Mirchandani calls "authenticity work," which involves establishing familiarity in light of expectations of difference. In their daily interactions with customers, managers and trainers, Indian call center workers reflect and reenact a complex interplay of colonial histories, gender practices, class relations, and national interests.

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Page Count

189

Publisher

Cornell University Press

Published Date

ISBN 10

0801464145

ISBN 13

9780801464140

Nagaland : The Land of Sunshine

By: Kiranshankar Maitra

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Nagaland : The Land of Sunshine

By: Kiranshankar Maitra

Nagaland :The Land of Sunshine Kiranshankar Maitra There are perhaps many a books written on Nagaland, but “Nagaland : The land of Sunshine” is not just yet another addition to that list . This particular volume presents a comprehensive picture of present day Nagaland with its historical description and various Naga tribes, their customs, rites and rituals, social systems, head-hunting, marriage and moral, arts and crafts, dialects, status of women in society, underground rebel Nagas and emergence of the NSCN, strife, modern Nagas with sunlight and shade, folk songs and tales, laying special emphasis on their colourful festivals which still today vibrate the hills and forests and vigourous, yet intrinsic qualities, despite the foreign missionaries injecting the spirit of their gospel among the people. The author who had been in Nagaland for a long time and travelled extensively, gathered an intimate knowledge about myriad tribes, gives a graphic description with a unique and exquisitely interesting style.

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Page Count

181

Publisher

Anjali Publishers

Published Date

ISBN 10

8189620924

ISBN 13

9788189620929

Book's by Kiran Maitra

Marxism in India

Marxism in India

Borders in Service

Borders in Service

Phone Clones

Phone Clones

Nagaland : The Land of Sunshine

Nagaland : The Land of Sunshine

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