This practical and engaging book provides a coherent approach to global business responsibility and ethics based on the latest research, theory, and practice. The authors incorporate numerous interesting and current real world examples to support the argument that corporations need to - and can - identify and implement processes that foster ethical conduct, ensure basic human rights, protect the natural environment, and enhance social justice wherever businesses operate around the globe. "Global Business Citizenship" combines elements of political theory, stakeholder relationships, business ethics, corporate social performance, accountability and measurement, and organizational change. Its practical approach encompasses "best practices" in stakeholder management, experiments in applying corporate values to local conditions, and social environmental auditing and reporting. Focusing on the strategic alignment and change management process for implementing business citizenship principles and practices, it is an essential supplement for any course concerned with ethics and social responsibility in today's global business climate.
Achieve bottom-line results with this authoritative guide to quality improvement techniques FOCUSED QUALITY Managing for Results Even the best total quality efforts can go down the drain if they are misdirected, unsupported, or poorly implemented. Now, with the help of this eye-opening guide, you will learn how to avoid common errors made by organizations attempting quality improvement techniques. Using the authors' Focused Quality Management (FQM) approach, you will see the higher quality, lower cost, and increased customer satisfaction that you expect. Key features of Focused Quality: Managing for Results include: * Detailed explanation of the steps in the FQM improvement process: Prepare, Plan, Deploy, Transition * Guidance for focusing quality initiatives--from the vision to specific process improvement projects * Techniques for identifying those processes that have the greatest impact on business success * Methods for managing and tracking process improvement teams as they carry out improvement initiatives * Diagnostic tools for troubleshooting quality initiative problems * A wealth of real-world examples to illustrate applications, techniques, tools, and concepts An indispensable resource for sustaining quality initiatives or for getting them back on track, Focused Quality: Managing for Results is must reading for all managers in industry, services, health care, and government.
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