For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
For readers of "Delivering Happiness" and "The New Gold Standard"--a revolutionary approach to understanding and mastering the customer experience from Forrester Research.
From the shores of the Potomac, a society girl begins an epic journey Karen Hampton comes to Washington, DC, from New York City to celebrate the end of the Civil War. For weeks she dances, dines, and drinks, until all the parties and receptions have blurred together. By the end of the season, she has accomplished what every debutante is after: betrothal to an up-and-coming politician. But Karen is not satisfied with her prize. She intends to marry for love, and there is but one man in Washington who can move her heart. She first meets him under the dome of the Capitol, and then sees him again while bathing on the banks of the river. He is Vance Paxton, an upstart Texas representative whose copper skin and frontier clothes mark him as more than a creature of the Beltway. His love will carry her away from Washington to one of the last great battles of the American West, where Karen Hampton will learn what it means to live.
This book examines the history of sexual harassment in America's public places, such as on the streets and on public transit vehicles, in the period 1880 to 1930. Such behavior was referred to then as mashing with the harasser most commonly being called a masher. It began around 1880 as a response to the women's movement as females in America increased their efforts to gain more freedom of movement and greater independence. Women going out and about on their own, or only with other women, threatened male dominance and control of society. One response by men was to turn to the sexual harassment of those women when they were alone in public places. This book looks at the extent of the problem, editorial opinions on the subject, the tendency to blame the victim, and the responses of women in the streets to the harassment. As well, the actions and reactions of the courts and the actions and reactions of the police are studied. Much of the sexual harassment of this period took place in the daytime hours, in busy areas of cities.
Few things inspire more picture-taking—and more scrapbook-making—than a new baby. Even those who have never arranged a photograph on a page suddenly feel motivated to preserve every precious milestone, from first smile to first step. Kodak is here, as always, to help them do it beautifully, with more than 100 easy and exciting ideas from the very best contemporary artists. Parents will see how the experts showcase adorable images of babies from birth to age two, and with each delightful example they’ll learn ways to make background pages, embellish layouts, and create a journal to treasure for generations. Special how-to information will enable readers to recreate every special effect. And, since great scrapbooks begin with great photos, KODAK Books offers insights and guidelines for getting unforgettable pictures of baby.
To the uninitiated, Thomas Pynchon’s V. seems to defy comprehension with its open-ended and fragmented narrative, huge cast of characters (some 150 of them), and wide range of often obscure references. J. Kerry Grant’s Companion to “V.” takes us through the novel chapter by chapter, breaking through its daunting surface by summarizing events and clarifying Pynchon’s many allusions. The Companion draws extensively from existing critical and explicative work on V. to suggest the range of interpretations that the novel can support. The hundreds of notes that comprise the Companion are keyed to the three most widely cited editions of V. Most notes are interpretive, but some also provide historical and cultural contexts or help to resurrect other nuances of meaning. Because it does not constitute a particular “reading” of, or “take” on, the novel, the Companion will appeal to a wide range of users. Rather than attempting to make final sense of the novel, the Companion exposes and demystifies Pynchon’s intent to play with our conventional attitudes about fiction.
With sweat, blood, and tears, John Anthem carved out a home on the Texas frontier, a ranch that was two days' ride from end to end. But while Anthem made the Slash A in his own image, his sons were born with Texas restlessness in their blood. Cole Anthem went off to fight a war. Billy Anthem has his sights set on goals of his own. Then a Mexican outlaw came after John Anthem--and struck a savage blow against his family. Now Anthem must turn away from his empire and ride against his sworn enemy. And when he does, he will not be alone. Because when fate and outlaws take on the Anthems, a wounded family will come together--as good men and brave women are willing to fight and die for honor, justice, and the future of their land...
As the population, economy and urban built environment in the Gauteng City-Region (GCR) expand, government is increasingly under pressure to provide urban infrastructure to support growth. It is increasingly important that this infrastructure is sustainable, minimising the negative environmental impacts often associated with traditional forms of urban development. Green Infrastructure (GI) is the interconnected set of natural and man-made ecological systems, green spaces and other landscape features that provide services and strategic functions in the same way as traditional infrastructure. In harnessing the benefits of ecosystem services, GI has emerged as a more efficient, cost effective and sustainable alternative – and sometimes accompanying approach – to conventional forms of infrastructure. Despite international evidence demonstrating how GI can be used as an alternative to, or in tandem with, traditional infrastructure, the GI approach has so far gained only limited traction in the GCR. In 2013 the GCRO published the State of Green Infrastructure in the GCR report. The report established the principles that underpin GI, used available data to map the extent of GI networks in the region, assessed to what extent municipalities were aware of and applying a GI approach, and demonstrated a possible way to value GI in local government financial systems. The conclusions of the State of Green Infrastructure report were used to guide the next phase of GCRO’s research in support of the adoption of GI approach – a phase focused on better understanding the opportunities for implementing GI in planning and infrastructure development programmes and on addressing some of the challenges associated with shifts towards this approach. A framework for a green infrastructure planning approach in the Gauteng City-Region, GCRO’s fourth Research Report, builds on the foundations laid in the State of Green Infrastructure report. It assembles expert inputs and reflections from collaborative stakeholder discussions in what was known as the Green Infrastructure CityLab to illustrate important considerations for the development of a GI planning approach in the Gauteng City-Region (GCR). The report is divided into three broad sections. Part A introduces the theoretical underpinnings of a GI approach and builds an argument for the importance of incorporating GI into planning and infrastructure development in the GCR. Part B presents three pieces written by external experts. They consider how GI and ecosystem services can be valued by municipalities, and how so-called ‘grey-green’ infrastructure design solutions can be implemented in the GCR. Part C reflects on the stakeholder engagement process that has been undertaken, primarily through the GI CityLab, to deepen understanding of how GI can be embedded in municipal practice. Based on these research findings, this report concludes with a strategy for GCRO’s next phase of work in its ongoing Green Assets and Infrastructure Project.
Since 1894, the Ducks and the Beavers have squared off on the gridiron to do battle for football bragging rights in Oregon. It's a rivalry that pits family members against one another, splitting the allegiance of an entire state. Award-winning sports journalist Kerry Eggers tells the complete story of one of the most historic rivalries in college football. Through firsthand interviews with the key performers in the rivalry and extensive research in both schools' archives, Eggers offers a comprehensive account of the players, coaches and fans who have made the Civil War the state's most anticipated football game. Whether a Beaver or a Duck, this is a book no fan can do without.
Police violence is not a new phenomenon. In the late 19th and early 20th centuries, police officers in America assaulted or killed many ordinary citizens, often during improper detainments or arrests where no threat existed or no crime had been committed. Based on hundreds of newspaper accounts from 1869 through 1920, this history provides a chronological listing of interactions between police and unarmed citizens in which the citizens--some of them minors--were assaulted or killed. Police who committed such acts often lied to protect themselves, assisted by fellow officers and encouraging the media to demonize the victims. The author provides information on the prosecution and punishment of officers where available.
Perhaps the single medium in which women have been consistently treated as equal to men is the American judicial system. Although the system has met with enormous public condemnation, equality under the law has justified the legal execution of nearly six hundred American women since 1632. This book profiles the lives and cases of selected women sentenced to capital punishment in America between 1840 and 1899, most of whom were executed by hanging. The book is divided into chapters by decades, chronologically following a summary of the long and heated debate regarding women and capital punishment. Also evident is the influence of the 1870s women's rights movement on the issue. Each chapter concludes with a comprehensive list of all women executed in the United States during the respective decade, specifying age, ethnicity and criminal conviction.
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