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Putting Total Quality Management to Work

What TQM Means, how to Use It, & how to Sustain it Over the Long Run

By: Marshall Sashkin,Kenneth J. Kiser

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Putting Total Quality Management to Work

What TQM Means, how to Use It, & how to Sustain it Over the Long Run

By: Marshall Sashkin,Kenneth J. Kiser

This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organizations. The authors provide an overview and history of the major approaches, from Deming to Ishikawa to Feigenbaum, and explain how their approaches differ. This concise introduction explains in simple terms exactly what quality management means in practice and shows how the basic principles can be implemented in large and small organizations. The authors provide an overview and history of the major approaches, from Deming to Ishikawa to Feigenbaum, and explain how their approaches differ.

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226

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Berrett-Koehler Publishers

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ISBN 10

1881052230

ISBN 13

9781881052234

Total Quality Management

By: Marshall Sashkin,Kenneth J. Kiser

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Total Quality Management

By: Marshall Sashkin,Kenneth J. Kiser

This book addresses three factors that are important foundations of TQM: tools and techniques that people are trained to use to indentify and solve quality problems, customers as the focus of TQM, and the TQM culture based on certain values and leadership vision.

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Page Count

196

Published Date

ISBN 10

0963071408

ISBN 13

9780963071408

Book's by Kenneth J. Kiser

Putting Total Quality Management to Work

Putting Total Quality Management to Work

Total Quality Management

Total Quality Management

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