Bats are fascinating mammals about which we still have much to learn. As well as using ultrasonic echolocation calls for orientation and while foraging, they also have a complex array of vocalisations for communication. These are known as social calls and are an essential component of their colonial lifestyle. This book brings together the current state of knowledge of social calls relating to the bat species occurring within Britain and Ireland, with some additional examples from species represented elsewhere in Europe. It includes access to a downloadable library of calls to be used in conjunction with the book. Downloadable call library Social calls are complex and intriguing to listen to; they are after all produced with listeners in mind (other bats). To enjoy and fully appreciate social calls the reader must also have the opportunity to become a listener: each of the presented sonograms in the book is cross-referenced to downloadable ‘time expanded’ .wav sound files which are contained within a much wider library of calls for you to explore. Included in Social Calls of the Bats of Britain and Ireland The authors start with an overview of the species of bats in Britain and Ireland (Chapter 1), and then introduce us to communication within the social world of bats (Chapter 2). Referencing the latest research, the authors explore how these calls can be classified according to their structure, and in many cases the context in which the calls are thought to be emitted (Chapter 3). Chapter 4 addresses aspects of survey methodology to be considered by those studying social calls. This leads on to the analysis of calls (Chapter 5), detailing the specific methods used and parameters commonly measured by researchers. The final, and main chapter (Chapter 6) introduces the 23 species covered in the book giving each a detailed profile including: habitat preferences, typical roosting locations, roost emergence times, mating strategies and maternity behaviour. Each species profile includes what is known about the social calls for that species and this text is supported by colour sonograms (created using Pettersson BatSound V4.1) of most of the calls discussed. Each sonogram is linked to a .wav sound file (Time Expansion x10) within the downloadable library. The sound files allow the reader to hear, as well as see, the calls produced using any bat sound analysis software that supports the .wav format. The authors conclude with a bibliography and an extensive list of references directly cross-referenced throughout the book.
Does this sound familiar? “If I could get in front of the prospect, the rest of the selling process becomes easier. It’s just getting in front of them that’s the challenge.” The fact is most cold calling efforts are doomed from the start. Salespeople lose sales not due to a lack of effort, but because they lack a prospecting system they are comfortable with and can trust to generate greater, consistent results. If you are prospecting the same way you have been for the last several years (including the “calling to check in, touch base or follow-up” approach) or haven’t been prospecting at all, you’re simply making it easier for your competition to take away the new business you are working so hard to earn. So, if you love to sell but hate (or don’t like) to prospect, this book is your opportunity to maximize your cold calling potential and boost your income by learning how to get in front of the right prospects in less time and create greater selling opportunities without the fear, pressure or anxiety associated with cold calling. This Complete Idiot’s Guide® will show you how to: • Utilize the seven steps to a permission-based cold calling conversation so that you don’t have to push your presentation and hope there’s a fit. • Create winning voice mail messages that will ensure more return calls. • Develop your MVP (Most Valuable Proposition) that separates you from your competition. • Craft the Compelling Reasons that would motivate a prospect to speak with you. • Prevent and defuse initial objections, such as “I'm not interested,” “We don't have any money now,” or “Call me back later.” • Design your own step-by-step prospecting and follow-up system that runs on autopilot and is aligned with your selling philosophy, strengths, objectives, and natural talents rather than taking the generic, “one size fits all” approach. • Develop the right questions and uncover new selling opportunities in seconds so that you can stop wasting precious time on the wrong prospects.
Need to know how to buy a phone switch for your call center? How to measure the productivity of agents? How to choose from two cities that both want your center? No problem. The Call Center Handbook is a complete guide to starting, running, and im
Everything you need to know to get Lync 2013 up and running smoothly As a Unified Communications (UC) technology, Lync allows you to keep track of your contacts' availability so you can communicate with anyone, anywhere, and at any time. With this hands-on book, you will learn how to administer the newest and most robust version of Lync Server in order to send an IM; start or join an audio, video, or web conference; or make a phone call through a familiar interface. Packed with real-world exercises throughout, this unique resource encourages you to learn from the best practices and deployments of others so that you can benefit from their experiences. Walks you through designing and managing enterprise instant messaging and conferencing solutions Details how to configure voicemail, enterprise voice, dual-forking, and VoIP Teaches you how to automate management tasks Shares invaluable advice for monitoring, diagnosing, and troubleshooting problems Helps you understand SIP and authentication technologies With Mastering Microsoft Lync Server 2013, you'll gain the skills you need to effectively deploy Lync Server 2013 and be on your way to gaining all the benefits UC has to offer.
Open System LANs and Their Global Interconnection focuses on the OSI layer 1 to 4 standards (the OSI bearer service) and also introduces TCP/IP and some of the proprietary PC Local Area Network (LAN) standards. The publication first provides an introduction to Local Area Networks (LANs) and Wide Area Networks (WANs), Open Systems Interconnection (OSI), and LAN standards. Discussions focus on MAC bridging, token bus, slotted ring, MAC constraints and design considerations, OSI functional standards, OSI model, value of the transport model, benefits and origins of OSI, and significance of the transport. The manuscript then takes a look at Data Link Control Standards and Network Layer Control. Topics cover relaying, addressing, and routeing, use of the ISO 8473 Network Protocol in LANs, Connectionless-mode Network Protocol ISO 8473, connection-mode and connectionless-mode, High Level Data Link Control (HDLC), and data link control in WANs and LANs. The text examines structured building cabling, OSI management, functional standards and proprietary competitors, and transport control standards. Concerns include Connection-mode Transport Protocol, Network Connection Management Subprotocol (NCMS), OSI functional standards, management information model, LAN management, Simple Network Management Protocol (SNMP), and supporting LAN Standards. The publication is a vital reference for computer science experts and researchers interested in open system Local Area Networks.
Engineering a Compiler, Third Edition covers the latest developments in compiler technology, with new chapters focusing on semantic elaboration (the problems that arise in generating code from the ad-hoc syntax-directed translation schemes in a generated parser), on runtime support for naming and addressability, and on code shape for expressions, assignments and control-structures. Leading educators and researchers, Keith Cooper and Linda Torczon, have revised this popular text with a fresh approach to learning important techniques for constructing a modern compiler, combining basic principles with pragmatic insights from their own experience building state-of-the-art compilers. - Presents in-depth treatments of algorithms and techniques used in the front end of a modern compiler - Pays particular attention to code optimization and code generation, both primary areas of recent research and development - Focuses on how compilers (and interpreters) implement abstraction, tying the underlying knowledge to students' own experience and to the languages in which they have been taught to program - Covers bottom-up methods of register allocation at the local scope
Authoritative, hands-on guidance for Skype Business administrators Mastering Skype for Business 2015 gives administrators the comprehensive coverage they need to effectively utilize Skype for Business. Fully up to date for the 2015 release, this guide walks you through industry best practices for planning, design, configuration, deployment, and management with clear instruction and plenty of hands-on exercises. Case studies illustrate the real-world benefits of Unified Communication, and provide expert experiences working with Skype for Business. From server roles, infrastructure, topology, and security to telephony, cloud deployment, and troubleshooting, this guide provides the answers you need and the insight that will make your job easier. Sample automation scripts help streamline your workflow, and full, detailed coverage helps you exploit every capability Skype for Business has to offer. Skype for Business enables more robust video conferencing, and integrates with Office, Exchange, and SharePoint for better on-premises and cloud operations. Organizations are turning to Skype for Business as a viable PBX replacement, and admins need to be up to speed and ready to go. This book provides the clear, explicit instructions you need to: Design, configure, and manage IM, voice mail, PBX, and VoIP Connect to Exchange and deploy Skype for Business in the cloud Manage UC clients and devices, remote access, federation, and public IM Automate management tasks, and implement cross-team backup-and-restore The 2015 version is the first Skype to take advantage of the Windows 10 'touch first' capabilities to provide fast, natural, hands-on control of communications, and users are eager to run VoIP, HD video conferencing, collaboration, instant messaging, and other UC features on their mobile devices. Mastering Skype for Business 2015 helps you get Skype for Business up and running quickly, with hands-on guidance and expert insight.
An in-depth guide on the leading Unified Communications platform Microsoft Lync Server 2010 maximizes communication capabilities in the workplace like no other Unified Communications (UC) solution. Written by experts who know Lync Server inside and out, this comprehensive guide shows you step by step how to administer the newest and most robust version of Lync Server. Along with clear and detailed instructions, learning is aided by exercise problems and real-world examples of established Lync Server environments. You'll gain the skills you need to effectively deploy Lync Server 2010 and be on your way to gaining all the benefits UC has to offer. Gets you up and running with Lync Server—whether you are migrating from Office Communications Server or new to Lync Server. Walks you through all of the essential stages for deploying Lync Server Shows integration with Microsoft Exchange Server and Microsoft SharePoint Server Demonstrates how to monitor, diagnose, and troubleshoot problems more efficiently Mastering Lync Server 2010 is a must-have resource for anyone looking to manage all the various forms of communication from one user interface.
Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.
The official study text for the Level I Chartered Alternative Investment Analyst (CAIA) exam The Chartered Alternative Investment Analyst (CAIA) designation is the financial industry's first and only globally recognized program that prepares professionals to deal with the ever-growing field of alternative investments. The second edition of CAIA Level I: An Introduction to Core Topics in Alternative Investments contains comprehensive insights on the alternative investment issues a potential Level I candidate would need to know about as they prepare for the exam. The information found here will help you build a solid foundation in alternative investment markets—with coverage of everything from the characteristics of various strategies within each alternative asset class to portfolio management concepts central to alternative investments. Uses investment analytics to examine each alternative asset class Examines quantitative techniques used by investment professionals Addresses the unique attributes associated with the alternative investment space Offers an online study guide outlining learning objectives and keywords This book is a must-have resource for anyone contemplating taking the CAIA Level I exam. So if you're ready to take your first step toward the CAIA charter, take the time to understand the insights offered here.
Travel to Eastern Europe is booming-international arrivals to Eastern Europe have increased by an average of 3.9 percent each year since 2004 Destinations covered in this guide are Bulgaria, the Czech Republic, Croatia, Hungary, Poland, Romania, Moscow & St. Petersburg, Slovakia, Slovenia,and Kaliningrad According to a May 2006 Euromonitor article, Poland has the most visitors (15 million in 2005), with Hungary close behind The fastest growing destination in Europe is Bulgaria; inbound tourists increased 17 percent between 2004 and 2005 Low cost airlines continue to add more routes to and within Eastern Europe
Three experts provide an authoritative guide to the theory and practice of derivatives Derivatives: Theory and Practice and its companion website explore the practical uses of derivatives and offer a guide to the key results on pricing, hedging and speculation using derivative securities. The book links the theoretical and practical aspects of derivatives in one volume whilst keeping mathematics and statistics to a minimum. Throughout the book, the authors put the focus on explanations and applications. Designed as an engaging resource, the book contains commentaries that make serious points in a lighthearted manner. The authors examine the real world of derivatives finance and include discussions on a wide range of topics such as the use of derivatives by hedge funds and the application of strip and stack hedges by corporates, while providing an analysis of how risky the stock market can be for long-term investors, and more. To enhance learning, each chapter contains learning objectives, worked examples, details of relevant finance blogs technical appendices and exercises.
Do you want to get ahead in life? Climb the ladder to personal success? The secret, master networker Keith Ferrazzi claims, is in reaching out to other people. As Ferrazzi discovered early in life, what distinguishes highly successful people from everyone else is the way they use the power of relationships—so that everyone wins. In Never Eat Alone, Ferrazzi lays out the specific steps—and inner mindset—he uses to reach out to connect with the thousands of colleagues, friends, and associates on his Rolodex, people he has helped and who have helped him. The son of a small-town steelworker and a cleaning lady, Ferrazzi first used his remarkable ability to connect with others to pave the way to a scholarship at Yale, a Harvard MBA, and several top executive posts. Not yet out of his thirties, he developed a network of relationships that stretched from Washington’s corridors of power to Hollywood’s A-list, leading to him being named one of Crain’s 40 Under 40 and one of Davos’ Global Leader for Tomorrow. Ferrazzi's form of connecting to the world around him is based on generosity, helping friends connect with other friends. Ferrazzi distinguishes genuine relationship-building from the crude, desperate glad-handling usually associated with “networking.” He then distills his system of reaching out to people into practical, proven principles. Among them: Don’t keep score: It’s never simply about getting what you want. It’s about getting what you want and making sure that the people who are important to you get what they want, too. “Ping” constantly: The Ins and Outs of reaching out to those in your circle of contacts all the time—not just when you need something. Never eat alone: The dynamics of status are the same whether you’re working at a corporation or attending a society event— “invisibility” is a fate worse than failure. In the course of the book, Ferrazzi outlines the timeless strategies shared by the world’s most connected individuals, from Katherine Graham to Bill Clinton, Vernon Jordan to the Dalai Lama. Chock full of specific advice on handling rejection, getting past gatekeepers, becoming a “conference commando,” and more, Never Eat Alone is destined to take its place alongside How to Win Friends and Influence People as an inspirational classic.
This text provides a thorough treatment of futures, 'plain vanilla' options and swaps as well as the use of exotic derivatives and interest rate options for speculation and hedging. Pricing of options using numerical methods such as lattices (BOPM), Mone Carlo simulation and finite difference methods, in additon to solutions using continuous time mathematics, are also covered. Real options theory and its use in investment appraisal and in valuing internet and biotechnology companies provide cutting edge practical applications. Practical risk management issues are examined in depth. Alternative models for calculating Value at Risk (market risk) and credit risk provide the throretical basis for a practical and timely overview of these areas of regulatory policy. This book is designed for courses in derivatives and risk management taken by specialist MBA, MSc Finance students or final year undergraduates, either as a stand-alone text or as a follow-on to Investments: Spot and Derivatives Markets by the same authors. The authors adopt a real-world emphasis throughout, and include features such as: * topic boxes, worked examples and learning objectives * Financial Times and Wall Street Journal newspaper extracts and analysis of real world cases * supporting web site including Lecturer's Resource Pack and Student Centre with interactive Excel and GAUSS software
Blending the latest in Lukan scholarship with the practical needs of the weekly preacher, Keith Nickle provides clear, interesting, and instructive comments on every passage in Luke, and adds several specific preaching suggestions for each text. With the help of this insightful preacher's commentary, Luke will come alive in preaching.
Leadership is vital, but how do you know which leadership theory or practice is right for you? How should you go about assessing the quality of a leadership practice? How can you evaluate leadership ideas to ensure that they line up with Scripture? How can you assess a leadership model and know it will work in your ministry setting? Evaluating Leadership provides a solution to these problems. It introduces the Leadership Assessment Matrix, which helps you assess whether a leadership theory, principle, or practice is suitable for your team and your specific context. Drawing on extensive experience and research, Evaluating Leadership delves deep into the problem, explains the model, and demonstrates how it can be applied. If you have ever had questions about how to evaluate leadership ideas or practices, this book is the book for you.
This first Asia-Pacific edition of Reilly/Brown’s Investment Analysis and Portfolio Management builds on the authors’ strong reputations for combining solid theory with practical application and has been developed especially for courses across the Australia, New Zealand, and Asia-Pacific regions. The real-world illustrations and hands-on activities enhance an already rigourous, empirical approach to topics such as investment instruments, capital markets, behavioural finance, hedge funds, and international investment. The text also emphasises how investment practice and theory are influenced by globalisation.
The telecommunications industry has advanced in rapid, significant and unpredictable ways into the 21st century. Global Networks: Design, Engineering and Operation guides the global industry and academia even further by providing an in-depth look at the current and developing trends, as well as examining the complex issues of developing, introducing, and managing cutting-edge telecommunications technologies. The author draws upon his considerable experience in the telecommunications industry to educate engineers designing equipment and systems on the hardware and software features essential to fault tolerant operation. He describes how to design networks that are fault tolerant and global in scope; how to identify best engineering and operations practices; and examines the role of technology labs in carrier networks. Software and hardware engineering practices are covered in depth. Hardware and software designs are explained with an emphasis on application and interaction of craft and operators with equipment and systems. The author proposes that equipment, systems and network designs should be integrated with the engineering and operations teams that run them. Practice, experience and a historical background are used to describe which designs and technologies fit which network services and applications. Global Networks is a complete and thorough assessment of the communications industry today, written by an author of international renown. Key features: Comprehensive treatment of the key theories and technologies associated with the design of modern communications networks, including equipment, systems and network design Coverage of equipment and software design, mobile networks, integration and the characteristics of large network outages Written in an accessible style and fully illustrated, it offers a complete and up-to-date picture of communications technologies from initial design through to application Includes a section on future challenges such as the Exabyte traffic growth and an assessment of the dual roles of IPV4 and IPV6
A must-read roadmap to analyzing, valuing, and investing in cryptocurrency and other digital assets In Investing in Cryptocurrencies and Digital Assets: A Guide to Understanding Technologies, Business Models, Due Diligence, and Valuation, alternative investments expert Dr. Keith Black delivers a compelling and straightforward roadmap for analyzing, valuing, and investing in crypto and other digital assets. You'll learn how to buy crypto directly — and how to keep your new digital assets safe from hacks and fraud — and how to invest indirectly, using stocks, futures, options, and exchange-traded funds. You'll also discover how to conduct extensive due diligence to reduce technology and compliance risks, as well as how to understand the business models that underlie and power these novel technologies. The book also offers: Accessible discussions of and introductions to blockchain and distributed ledger technology, stablecoins, Bitcoin, Ethereum, and other foundational concepts Ways to differentiate between investing in digital assets for the long term and risky, short-term speculation An essential new playbook for institutional, professional, and retail investors involved with digital assets and cryptocurrency, Investing in Cryptocurrencies and Digital Assets is the comprehensive and up-to-date guide to the sector that you've been waiting for.
This guidebook is designed to help U.S. Army personnel more effectively use economic assistance to support economic and infrastructure development. It should help tactical commanders choose and implement more effective programs and projects in their areas of responsibility and better understand the economic context of their efforts. It also provides suggestions on what to and what not to do, with examples from current and past operations.
This popular textbook offers a broad and accessible introduction to the building blocks of modern finance: financial markets, institutions and instruments. Focussing on the core elements of the subject, the author blends theory with real-life data, cases and numerical worked examples, linking the material to practice at just the right level of technical complexity. This new edition has updated data and cases throughout, ensuring that it is as up-to-date as possible in this fast-moving area. More assessment and self-test resources have been added to the book to help support students and lecturers. It is ideally suited to students at all levels who take economics, business and finance courses, as well as for those who want to understand the workings of the modern financial world. New to this Edition: - New case studies, including coverage of the Libor and foreign exchange rigging scandals, Bitcoin, the FinTech revolution and issues raised by Brexit - Fully updated data and relevant numerical examples - Coverage of derivatives such as futures, options and swaps - Extensive discussion of regulatory developments since the financial crisis - A companion website featuring teaching resources is available Accompanying online resources for this title can be found at bloomsburyonlineresources.com/finance-and-financial-markets-4e. These resources are designed to support teaching and learning when using this textbook and are available at no extra cost.
The official CAIA Level 1 curriculum book Alternative Investments: CAIA Level I, 3rd Edition is the curriculum book for the Chartered Alternative Investment Analyst (CAIA) Level I professional examination. Covering the fundamentals of the alternative investment space, this book helps you build a foundation in alternative investment markets. You'll look closely at the different types of hedge fund strategies and the range of statistics used to define investment performance as you gain a deep familiarity with alternative investment terms and develop the computational ability to solve investment problems. From strategy characteristics to portfolio management strategies, this book contains the core material you will need to succeed on the CAIA Level I exam. This updated third edition tracks to the latest version of the exam, and is accompanied by the following ancillaries: a workbook, study guide, learning objectives, and an ethics handbook. Most investment analyst education programs focus primarily on the traditional asset classes, pushing alternative investments to the sidelines. The CAIA designation was developed in response to the tremendous growth of alternative investing, and is the industry's premier educational standard. This book is your official study companion, bringing you fully up to speed on everything you need to know (with the exception of the ethics material covered in a separate handbook). Understand the complexities of each alternative asset class Learn the quantitative techniques professionals use every day Dig into the unique aspects of alternative investments Master the core material covered by the CAIA Level I exam More than 300 financial institutions and hedge funds have committed key executives to the CAIA exam, and this rapidly growing trend speaks to the designation's rising status as a must-have credential for anyone in the alternative investment sphere. Increase your chances of success by getting your information straight from the source in CAIA Level I.
It's not just the technology, the people, or the customers. It's all three, and more: call centers are not just places where calls arrive. They are a strategic business asset, the core of your business's customer relationship strategy. Call Center Savvy is an exploration of how the call center works, and how it fits into the big picture. What the f
This book offers an in-depth description of absorption chillers and heat pumps, focusing on relatively simple systems that employ working fluids in the liquid and vapor phase. The book provides a thorough explanation of how thermodynamic and transport properties of working fluid mixtures enable them to influence the performance of absorption systems. The student or engineer who is a newcomer to the field will gain a comprehensive knowledge essential for the design and evaluation of absorption systems. This book establishes a solid background in general thermodynamics for the reader. The properties of working fluid mixtures pertaining to absorption working fluid combinations are discussed, and various thermodynamic diagrams are introduced and explained. Water/lithium-bromide and ammonia/water absorption chillers and heat pumps are described, and their features and characteristics are detailed. Measures for improving efficiency are presented, and internal heat exchange options are analyzed. Absorption Chillers and Heat Pumps contains extensive examples. It also includes a demonstration copy of the Engineering Equation Solver (EES) program and program files for all of the examples in the text. Problems are listed at the end of major chapters. This unique book is a superior upper-level textbook for students, and a valuable reference source for engineers.
In this groundbreaking book, Keith Law, baseball writer for The Athletic and author of the acclaimed Smart Baseball, offers an era-spanning dissection of some of the best and worst decisions in modern baseball, explaining what motivated them, what can be learned from them, and how their legacy has shaped the game. For years, Daniel Kahneman’s iconic work of behavioral science Thinking Fast and Slow has been required reading in front offices across Major League Baseball. In this smart, incisive, and eye-opening book, Keith Law applies Kahneman’s ideas about decision making to the game itself. Baseball is a sport of decisions. Some are so small and routine they become the building blocks of the game itself—what pitch to throw or when to swing away. Others are so huge they dictate the future of franchises—when to make a strategic trade for a chance to win now, or when to offer a millions and a multi-year contract for a twenty-eight-year-old star. These decisions have long shaped the behavior of players, managers, and entire franchises. But as those choices have become more complex and data-driven, knowing what’s behind them has become key to understanding the sport. This fascinating, revelatory work explores as never before the essential question: What were they thinking? Combining behavioral science and interviews with executives, managers, and players, Keith Law analyzes baseball’s biggest decision making successes and failures, looking at how gambles and calculated risks of all sizes and scales have shaped the sport, and how the game’s ongoing data revolution is rewriting decades of accepted decision making. In the process, he explores questions that have long been debated, from whether throwing harder really increases a player’s risk of serious injury to whether teams actually “overvalue” trade prospects. Bringing his analytical and combative style to some of baseball’s longest running debates, Law deepens our knowledge of the sport in this entertaining work that is both fun and deeply informative.
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