Kathleen Fearn-Banks's Books

Crisis Communications

A Casebook Approach

By: Kathleen Fearn-Banks

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Crisis Communications

A Casebook Approach

By: Kathleen Fearn-Banks

Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks examines the steps of choosing the appropriate words to convey a message, selecting the method and channels for delivering the message, and identifying and targeting the most appropriate publics or audiences. She also addresses such important topics as avoiding potential mismanagement of communication in crisis situations. Key features of this fourth edition are: six new cases, including several international crises current discussion of communications technology as it relates to crises a Companion Website -- www.routledge.com/textbooks/fearn-banks -- with additional cases as well as supplemental materials for students and classroom resources for instructors. A Student Workbook is also available for use with this volume, providing additional pedagogy for each chapter, including discussion questions, activities, key terms, case exercises, and worksheets. Utilizing both classic and contemporary cases of real-world situations, Crisis Communications provides students in public relations and business with real-world perspectives and valuable insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses.

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Page Count

461

Publisher

Routledge

Published Date

ISBN 10

113695595X

ISBN 13

9781136955952

Crisis Communications

A Casebook Approach

By: Kathleen Fearn-Banks

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Crisis Communications

A Casebook Approach

By: Kathleen Fearn-Banks

Crisis Communications: A Casebook Approach presents case studies of organizational, corporate, and individual crises, and analyzes the communication responses to these situations. Demonstrating how professionals prepare for and respond to crises, as well as how they develop communications plans, this essential text explores crucial issues concerning communication with the news media, employees, and consumers in times of crisis. Author Kathleen Fearn-Banks addresses how to choose the best possible words to convey a message, the best method for delivering the message, and the precise and most appropriate audience, in addition to illustrating how to avoid potential mismanagement. The fifth edition of Crisis Communications includes updated cases that provide wider coverage of international crises and media technologies. It includes a new section on social media in crisis communication scenarios and includes additional comments from social media experts throughout various chapters. New case studies include "Police Departments and Community Trust," "The Oso Mudslide in Washington," "School Shootings: Communications To and For Children," and two additional international case studies - "Ebola Strikes Liberia: Firestone Strikes Ebola" and "Nut Rage and Korean Airlines." Previous case studies no longer in this edition can be found on the book’s companion website, which also includes the Instructor’s Manual with exercises in crisis responses, guidelines for crisis manual preparation, and other teaching tools: www.routledge.com/cw/fearn-banks. Looking at both classic and modern cases in real-world situations, Crisis Communications provides students with real-world perspectives and insights for professional responses to crises. It is intended for use in crisis communications, crisis management, and PR case studies courses. Also available for use with this text is the Student Workbook to Accompany Crisis Communications, providing additional discussion questions, activities, key terms, case exercises, and further content for each chapter.

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Page Count

413

Publisher

Routledge

Published Date

ISBN 10

1317410408

ISBN 13

9781317410409

Historical Dictionary of African American Television

By: Kathleen Fearn-Banks,Anne Burford-Johnson

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Historical Dictionary of African American Television

By: Kathleen Fearn-Banks,Anne Burford-Johnson

From Amos 'n' Andy to The Jeffersons to Family Matters to Chappelle's Show, this volume has all different genres—animation, documentaries, sitcoms, sports, talk shows, and variety shows—and performers such as Muhammad Ali, Louis Armstrong, Bill Cosby, and Oprah Winfrey. Additionally, information can be found on general issues ranging from African American audiences and stereotypes through the related networks and organizations. This second edition covers the history of African Americans on television from the beginning of national television through the present day including: chronology introductory essay appendixes bibliography over 1000 cross-referenced entries on actors, performers, producers, directors, news and sports journalists entries on series, specials and movies relevant to African American themes and African American casts This book is an excellent access point for students, researchers, and anyone wanting to know more about the history of African-Americans and their impact on television.

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Page Count

641

Publisher

Rowman & Littlefield

Published Date

ISBN 10

0810879174

ISBN 13

9780810879171

Student Workbook to Accompany Crisis Communications

A Casebook Approach

By: Kathleen Fearn-Banks

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Student Workbook to Accompany Crisis Communications

A Casebook Approach

By: Kathleen Fearn-Banks

No company, organization, or individual whose livelihood depends on public reaction can afford to function without a crisis communications plan. This student workbook reviews the critical terminologies, processes, and skills needed for understanding and responding to crises. It prepares individuals for responding to crises in a variety of contexts, and reinforces strategies and tactics to be used during a crisis. Chapters include instructive case studies of public relations professionals in crises: what they did, what they wished they had done, and what hampered their progress. The exercises provide students with the opportunity to respond to real-world crises, sharpening their own skills and practicing response behaviors. This workbook will serve as a useful tool for all future practitioners.

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Page Count

162

Publisher

Routledge

Published Date

ISBN 10

1136738924

ISBN 13

9781136738920

The A to Z of African-American Television

By: Kathleen Fearn-Banks

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The A to Z of African-American Television

By: Kathleen Fearn-Banks

From Amos 'n' Andy to The Jeffersons to Family Matters to Chappelle's Show, this volume covers it all with entries on all different genres_animation, documentaries, sitcoms, sports, talk shows, and variety shows_and performers such as Muhammad Ali, Louis Armstrong, Bill Cosby, and Oprah Winfrey. Additionally, information can be found on general issues, ranging from African American audiences and stereotypes through the related networks and organizations. This book has hundreds of cross-referenced entries, from A to Z, in the dictionary and a list of acronyms with their corresponding definitions. The extensive chronology shows who did what and when and the introduction traces the often difficult circumstances African American performers faced compared to the more satisfactory present situation. Finally, the bibliography is useful to those readers who want to know more about specific topics or persons.

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