Julia Mayben's Books

Call Center Management on Fast Forward

Succeeding in Today's Dynamic Inbound Environment

By: Brad Cleveland,Julia Mayben

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Call Center Management on Fast Forward

Succeeding in Today's Dynamic Inbound Environment

By: Brad Cleveland,Julia Mayben

This is the only book available today that provides a very readable, step-by-step guide for managing an incoming call center. The book combines theory with practical advice and is filled with over 100 charts and graphs, several case studies and an extensive glossary and index. Readers will learn how to: achieve service level with quality in an era of more transactions, growing complexity and heightened caller expectations; understand the "how" behind best practices; boost caller satisfaction; win top management's support; and discover what separates a good call center from a great one.

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Page Count

312

Publisher

ICMI Inc.

Published Date

ISBN 10

0965909301

ISBN 13

9780965909303

The Where, The Why, and The How

75 Artists Illustrate Wondrous Mysteries of Science

By: Jenny Volvovski,Julia Rothman,Matt Lamothe

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The Where, The Why, and The How

75 Artists Illustrate Wondrous Mysteries of Science

By: Jenny Volvovski,Julia Rothman,Matt Lamothe

In this New York Times bestseller, “you’ll see star births described in pen and ink, antimatter realized in collage, and a hand-painted black hole” (Discover Magazine). A science book like no other, The Where, the Why, and the How turns loose seventy-five of today’s hottest artists onto life’s vast questions, from how we got here to where we are going. Inside these pages some of the biggest (and smallest) mysteries of the natural world are explained in essays by real working scientists, which are then illustrated by artists given free rein to be as literal or as imaginative as they like. The result is a celebration of the wonder that inspires every new discovery. Featuring work by such contemporary luminaries as Lisa Congdon, Jen Corace, Neil Farber, Susie Ghahremani, Jeremyville, and many more, this is a work of scientific and artistic exploration to pique the interest of both the intellectually and imaginatively curious. “A work of art . . . Pop-science buffs will find the subject matter intriguing, and those who admire graphic novels or comic art will find a plethora of eye candy.” —Publishers Weekly (starred review) “The artists created whimsical illustrations, and the scientists responded with thoughtful essays.” —Smithsonian.com “Seventy-five contemporary artists such as Jacob Magraw, Jen Corace, and Patrick Kyle were commissioned to create the book’s original artwork, leading to a huge variety of visual styles throughout. Some illustrations are, like the front cover pictured above, akin to those of a beautified textbook, but the most are simply works of art; literal, metaphorical, or satiric imagery to accompany the text.” —The Verge

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Page Count

170

Publisher

Chronicle Books

Published Date

ISBN 10

1452119112

ISBN 13

9781452119113

Varney's Midwifery

By: Julia Phillippi,Ira Kantrowitz-Gordon

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Varney's Midwifery

By: Julia Phillippi,Ira Kantrowitz-Gordon

Varney's Midwifery reflects current evidence-based guidelines. The Seventh Edition addresses care of women throughout the lifespan, including primary care, gynecology, maternity care in a variety of settings, and newborn care. It also provides new content on social determinants of health, the changing face of the population, and the population that midwives serve. It is known as the gold standard for midwifery practice"--

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Page Count

1730

Publisher

Jones & Bartlett Learning

Published Date

ISBN 10

1284250563

ISBN 13

9781284250565

Gynecologic Imaging E-Book

Expert Radiology Series

By: Julia R. Fielding,Douglas L. Brown,Amy S. Thurmond

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Gynecologic Imaging E-Book

Expert Radiology Series

By: Julia R. Fielding,Douglas L. Brown,Amy S. Thurmond

Gynecologic Imaging, a title in the Expert Radiology Series, by Drs. Julia R. Fielding, Douglas Brown, and Amy Thurmond, provides the advanced insights you need to make the most effective use of the latest gynecologic imaging approaches and to accurately interpret the findings for even your toughest cases. Its evidence-based, guideline-driven approach thoroughly covers normal and variant anatomy, pelvic pain, abnormal bleeding, infertility, first-trimester pregnancy complications, post-partum complications, characterization of the adnexal mass, gynecologic cancer, and many other critical topics. Combining an image-rich, easy-to-use format with the greater depth that experienced practitioners need, it provides richly illustrated, advanced guidance to help you overcome the full range of diagnostic, therapeutic, and interventional challenges in gynecologic imaging. Online access at www.expertconsult.com allows you to rapidly search for images and quickly locate the answers to any questions. Get all you need to know about the latest advancements and topics in gynecologic imaging, including normal and variant anatomy, pelvic pain, abnormal bleeding, infertility, first-trimester pregnancy complications, post-partum complications, characterization of the adnexal mass, and gynecologic cancer. Recognize the characteristic presentation of each disease via any modality and understand the clinical implications of your findings. Consult with the best. Internationally respected radiologist Dr. Julia Fielding leads a team of accomplished specialists who provide you with today’s most dependable answers on every topic in gynecologic imaging. Identify pathology more easily with 1300 detailed images of both radiographic images and cutting-edge modalities—MR, CT, US, and interventional procedures. Find information quickly and easily thanks to a consistent, highly templated, and abundantly illustrated chapter format. Access the fully searchable text online at www.expertconsult.com, along with downloadable images.

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Page Count

689

Publisher

Elsevier Health Sciences

Published Date

ISBN 10

1437735983

ISBN 13

9781437735987

The Pilgrim and the Book

A Study of Dante, Langland, and Chaucer

By: Julia Bolton Holloway

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The Pilgrim and the Book

A Study of Dante, Langland, and Chaucer

By: Julia Bolton Holloway

Julia Bolton Holloway's The Pilgrim and the Book: A Study of Dante, Langland and Chaucer investigates major fourteenth-century texts, the Commedia, Piers Plowman and The Canterbury Tales, in the light of the medieval theory and practice of pilgrimage, especially concentrating on Emmaus and Exodus paradigms. Holloway's analysis draws extensively on iconography, musicology, typology and anthropology. The concluding chapter explains why each poet places himself within his poem - in his own image - as a pilgrim.

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Page Count

352

Publisher

Julia Bolton Holloway

Published Date

ISBN 10

0820420905

ISBN 13

9780820420905

The Unwelcome Assistant

Edward C. Huffaker and the Birth of Aviation

By: Steven Hensley,Julia Hensley

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The Unwelcome Assistant

Edward C. Huffaker and the Birth of Aviation

By: Steven Hensley,Julia Hensley

In the Wright brothers saga, Edward Huffaker enters and exits Kitty Hawk in 1901, before the fabled first controlled manned flight in 1903. Rescuing this figure from obscurity, the authors admirably refrain from overplaying his significance. The value of their short, straightforward biography is that Huffaker's place in aviation history might have been lost had not the late Steven Hensley found, in the 1950s, Huffaker's letters strewn about a Tennessee barn. What they reveal is that Huffaker dreamt of flight, constructed models of flying machines, and, as the Wrights did, sought out the era's recognized experts, Samuel Langley and Octave Chanute. The latter two recognized that Huffaker was serious, and Langley even hired him, so why Huffaker abandoned the field after 1901 and returned to his previous occupation (surveying) remains a bit of a mystery. In any event, the authors credit Huffaker with a crucial insight about flight (that the Bernoulli effect explains a wing's lift), and that in itself is enough to lure aviation buffs to this biography.

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Page Count

180

Publisher

The Overmountain Press

Published Date

ISBN 10

1570721505

ISBN 13

9781570721502

Monterey Peninsula

By: Tom Owens,Julia M. Hall

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Monterey Peninsula

By: Tom Owens,Julia M. Hall

The Monterey Peninsula -- a place where rocky coastlines, gentle sand dunes, native forest of cypress and pine and the nation's largest marine sanctuary create an idyllic natural environment that beckons more than 2 million visitors a year. Whether seeking a romantic weekend, a day a gallery browsing, a family adventure, an outdoor retreat or just a relaxing day at the beach, The Insider's Guide to the Monterey Peninsula will lead you to the main attractions as well as the hidden charms of the area.

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Page Count

340

Publisher

Insiders' Guide (NC)

Published Date

ISBN 10

1573801178

ISBN 13

9781573801171

Favorite Selections of Julia and Annie Thomas

By: Julia Thomas,Annie Thomas

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Favorite Selections of Julia and Annie Thomas

By: Julia Thomas,Annie Thomas

Trieste Publishing has a massive catalogue of classic book titles. Our aim is to provide readers with the highest quality reproductions of fiction and non-fiction literature that has stood the test of time. The many thousands of books in our collection have been sourced from libraries and private collections around the world.The titles that Trieste Publishing has chosen to be part of the collection have been scanned to simulate the original. Our readers see the books the same way that their first readers did decades or a hundred or more years ago. Books from that period are often spoiled by imperfections that did not exist in the original. Imperfections could be in the form of blurred text, photographs, or missing pages. It is highly unlikely that this would occur with one of our books. Our extensive quality control ensures that the readers of Trieste Publishing's books will be delighted with their purchase. Our staff has thoroughly reviewed every page of all the books in the collection, repairing, or if necessary, rejecting titles that are not of the highest quality. This process ensures that the reader of one of Trieste Publishing's titles receives a volume that faithfully reproduces the original, and to the maximum degree possible, gives them the experience of owning the original work.We pride ourselves on not only creating a pathway to an extensive reservoir of books of the finest quality, but also providing value to every one of our readers. Generally, Trieste books are purchased singly - on demand, however they may also be purchased in bulk. Readers interested in bulk purchases are invited to contact us directly to enquire about our tailored bulk rates.

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Page Count

222

Publisher

Trieste Publishing

Published Date

ISBN 10

0649582020

ISBN 13

9780649582020

Book's by Julia Mayben

Call Center Management on Fast Forward

Call Center Management on Fast Forward

The Where, The Why, and The How

The Where, The Why, and The How

Varney's Midwifery

Varney's Midwifery

Gynecologic Imaging E-Book

Gynecologic Imaging E-Book

The Pilgrim and the Book

The Pilgrim and the Book

The Unwelcome Assistant

The Unwelcome Assistant

Monterey Peninsula

Monterey Peninsula

Favorite Selections of Julia and Annie Thomas

Favorite Selections of Julia and Annie Thomas

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