Reputation is a commercially valuable asset. This book focuses upon how enhanced reputation can contribute to commercial asset management through increased share price premium and competitive performance, while reputation loss can significantly erode the ability of the business to successfully retain market share, maximise shareholder value, raise finance, manage debt and remain independent. It provides practical models and checklists designed to plan reputation management and risk communication strategies.
The reputation of an organisation influences who we buy from, work for, supply to and invest in. Intangible assets, of which reputation forms an important part, account for well over 50 per cent of the value of the Fortune 500 and even more in the case of the FTSE 100. This fourth edition of Risk Issues and Crisis Management in Public Relations has been completely revised and aims to define reputation, explores how to value it and provides practical guidelines for effective reputation management. This latest edition features new sections on the effects of recent world events, Corporate Social Responsibility, climate change and sustainability, legal revisions and the use of the Internet in a crisis. Featuring new case studies on Oxfam V Starbucks, Sony, Dell, Ribena, BP, Bernard Matthews and the bird flu issue, Northern Rock, Walmart, Celebrity Big Brother 07, the Cadbury Salmonella outbreak, the Virgin train crash and the Buncefield Oil Explosion, the book charts how rapidly the reputation management agenda moves and yet how slowly business learns.
Packed with examples and case studies, this guide shows in a clear and practical way how issues and crises can be handled successfully and effectively with the minimum of damage.
How is it that I can remember every word, every bit of musical phrasing, every nuance from every song from my early years (Mitch Ryder And The Detroit Wheels, Abba, The Band, Credence Clearwater’s Revival’s Bad Moon Rising, Judi Collins’ rendition of Joni Mitchell’s Both Sides Now) but had a bit of a time recalling the last four digits of our phone number when somebody asked me for it last night? So begins one of Judy Pollard Smith’s journal entries, which she started to write to mark her seventieth birthday. As a fan of the memoirs, journals, and letters of famous people, she wanted to explore whether the journals of everyday people have value. How do others perceive us when we look seventy on the outside but feel twenty-seven on the inside? She writes about light and weighty topics – from relaxing with a favorite book to considering the removal of reminders of Canada’s colonial past. “How can the past be erased for all its faults?” she writes. “If the current vein continues, Canada will end up with a revisionist history, without truth.” The More the Merrier offers a glimpse of the rich experiences of a seventy-year-old woman living life to the fullest.
“Explore[s] with impressive scholarship cases of unlawful killing in the regnal period, the early and mid-republic and the post-Sullan era.” —UNRV.com Embarking on a unique study of Roman criminal law, Judy Gaughan has developed a novel understanding of the nature of social and political power dynamics in republican government. Revealing the significant relationship between political power and attitudes toward homicide in the Roman republic, Murder Was Not a Crime describes a legal system through which families (rather than the government) were given the power to mete out punishment for murder. With implications that could modify the most fundamental beliefs about the Roman republic, Gaughan’s research maintains that Roman criminal law did not contain a specific enactment against murder, although it had done so prior to the overthrow of the monarchy. While kings felt an imperative to hold monopoly over the power to kill, Gaughan argues, the republic phase ushered in a form of decentralized government that did not see itself as vulnerable to challenge by an act of murder. And the power possessed by individual families ensured that the government would not attain the responsibility for punishing homicidal violence. Drawing on surviving Roman laws and literary sources, Murder Was Not a Crime also explores the dictator Sulla’s “murder law,” arguing that it lacked any government concept of murder and was instead simply a collection of earlier statutes repressing poisoning, arson, and the carrying of weapons. Reinterpreting a spectrum of scenarios, Gaughan makes new distinctions between the paternal head of household and his power over life and death, versus the power of consuls and praetors to command and kill.
Bringing together relational, systemic and ecological approaches, this pioneering book outlines a valuable integrative psychotherapeutic method and presents the core steps for implementing it into practice. The book provides a robust examination of the historical roots and theoretical underpinnings of the approach, alongside insights from contemporary neuroscience. The authors also offer a clear framework for carrying out integrative work, weaving together relational, systemic and ecological threads. Case studies highlight the practical applications of the method, and chapters on practice, ethics, supervision, and training provide a springboard for psychotherapy and counselling professionals and students to take forward the lessons offered and implement them in practice.
The Universal Declaration of Human Rights, adopted while the world remained deeply shocked by the atrocities committed during the Second World War, was an inspirational creation. ... It is hard to conceive of this document being adopted today. Like most other nations, New Zealand has succumbed to a kind of world-weary acceptance that full enjoyment of universal human rights remains a distant dream.' Preface, Dame Silvia Cartwright, PCNZM, DBE, QSO New Zealand is proud of its human rights record with good reason. It was the first country in the world to give women the vote and it played a prominent part in the establishment of the United Nations and the Universal Declaration of Human Rights. New Zealand recently took a leading role in the creation of the world’s newest human rights treaty, the Convention on the Rights of Persons with Disabilities. But just how good are things in practice? Are our governments living up to the promises they make when they ratify human rights treaties? Human Rights in New Zealand is a comprehensive survey of the seven major international human rights treaties which New Zealand has signed and ratified, as well as the Universal Periodic Review. Based on four years of research, undertaken with the support of the New Zealand Law Foundation, this book concludes that significant faultlines are emerging in the human rights landscape. It sets out an agenda for change with recommendations for practical action.
Administrators of museums and other informal-learning centers often need to demonstrate, in some tangible way, the effectiveness of their institutions as teaching tools. Practical Evaluation Guide discusses specific methods for analyzing audience learning and behavior in museums, zoos, botanic gardens, nature centers, camps, and youth programs. Evaluation is essential because it allows you to answer critical questions like: How can one measure the impacts of educational experiences in a museum, zoo, or aquarium? Are digital technologies more effective than traditional exhibits for enhancing visitor interest and understanding? How does one measure learning in these informal environments where visitors themselves decide what they will experience? Since we know many visitors come to informal institutions for social interaction and play, how does one access these social impacts? The Practical Evaluation Guide is an all-in-one resource to guide professionals working in museums and other informal educational institutions. This new edition includes updates throughout and features a brand-new chapter on evaluating digital interactive exhibits. The section on observational tools includes a new section on using video recordings and the section on interviews includes recent studies from countries outside the U.S. Practical Evaluation Guide serves as a basic, easy-to-follow guide for museum professionals and students who want to understand the effects of such public institutions on the people who visit them.
Community-based research (CBR) is the most commonly used method for serving community needs and effecting change through authentic, ethical, and meaningful social research. In this brief introduction to CBR, the real-world approach of noted experts Vera Caine and Judy Mill helps novice researchers understand the promise and perils of engaging in this research tradition. This book • outlines the basic steps and issues in the CBR process—from collaboratively designing and conducting the research with community members to building community capacity; • covers how to negotiate complicated questions of researcher control and ethics; • includes a chapter written by community partners, among the examples from numerous projects from around the world.
The dead do not always rest easy. Armed with shovels and crowbars, thieves throughout history have unearthed graves for greed, hunger, and knowledge. Tomb Raiders: Real Tales of Grave Robberies recounts little-known stories of body snatchers and crooks of the crypt. For example, when colonists in Jamestown, Virginia, dug up the dead in 1609, they were after food. During this “Starving Time,” settlers ate horses, dogs, cats, and rats. When that food ran out, people resorted to cannibalism to survive. Another reason to rob graves? Science! To learn human anatomy, medical students in New York City in 1788 dissected corpses snatched from nearby graveyards. And then there was President Abraham Lincoln, who was entombed in a vault in Springfield, Illinois. In 1876, a gang of counterfeiters schemed to steal Lincoln’s corpse and hold it for ransom. Another good place to do some grave robbing was the Valley of the Kings in 1881. Thousands of years earlier, priests had hidden the monarchs here to protect them from grave robbers of ancient times. A little closer to our own time, poverty again lured tomb robbers to the dirt hill outside Sipán, Peru. Poor sugarcane farmers had been digging holes in this mud brick pyramid for decades, occasionally finding a piece of cloth or pottery shard. But one night in 1987, a tunnel collapsed on a grave robber, burying him in treasure. In these five tales of historic grave robberies, readers will encounter adventure, intrigue, and suspense with a grain of the grisly! This is the seventh book in a series called Mystery & Mayhem, which features true tales that whet kids’ appetites for history by engaging them in genres with proven track records—mystery and adventure. History is made of near misses, unexplained disappearances, unsolved mysteries, and bizarre events that are almost too weird to be true—almost! The Mystery and Mayhem series delves into these tidbits of history to provide kids with a jumping-off point into a lifelong habit of appreciating history. The five true tales told within Tomb Raiders are paired with maps, photographs, and timelines that lend authenticity and narrative texture to the stories. A glossary and resources page provide the opportunity to practice using essential academic tools. These nonfiction narratives use clear, concise language with compelling plots that both avid and reluctant readers will be drawn to.
This book is the result of a study in which the authors identified all of the American women who earned PhD's in mathematics before 1940, and collected extensive biographical and bibliographical information about each of them. By reconstructing as complete a picture as possible of this group of women, Green and LaDuke reveal insights into the larger scientific and cultural communities in which they lived and worked." "The book contains an extended introductory essay, as well as biographical entries for each of the 228 women in the study. The authors examine family backgrounds, education, careers, and other professional activities. They show that there were many more women earning PhD's in mathematics before 1940 than is commonly thought." "The material will be of interest to researchers, teachers, and students in mathematics, history of mathematics, history of science, women's studies, and sociology."--BOOK JACKET.
The authors emphasize the fundamental principles and enduring themes underlying children's development and focus on key research. This new edition also contains a new chapter on gender, as well as recent work on conceptual development.
In 1484, William Caxton, the first publisher of English-language books, issued The Golden Legend, a translation of the most well-known collection of saints’ lives in Europe. This study analyzes the molding of the Legenda aurea into a book that powerfully attracted the English market. Modifications included not only illustrations and changes in the arrangement of chapters, but also the addition of lives of British saints and translated excerpts from the Bible, showing an appetite for vernacular scripture and stories about England’s past. The publication history of Caxton’s Golden Legend reveals attitudes towards national identity and piety within the context of English print culture during the half century prior to the Henrician Reformation.
Secondary mathematics teachers working in the Australian education sector are required to plan lessons that engage with students of different genders, cultures and levels of literacy and numeracy. Teaching Secondary Mathematics engages directly with the Australian Curriculum: Mathematics and the Australian Professional Standards for Teachers to help preservice teachers develop lesson plans that resonate with students. This edition has been thoroughly revised and features a new chapter on supporting Aboriginal and Torres Strait Islander students by incorporating Aboriginal and Torres Strait Islander cultures and ways of knowing into lessons. Chapter content is supported by new features including short-answer questions, opportunities for reflection and in-class activities. Further resources, additional activities, and audio and visual recordings of mathematical problems are also available for students on the book's companion website. Teaching Secondary Mathematics is the essential guide for preservice mathematics teachers who want to understand the complex and ever-changing Australian education landscape.
A new approach to teaching computing and technology ethics using science fiction stories. Should autonomous weapons be legal? Will we be cared for by robots in our old age? Does the efficiency of online banking outweigh the risk of theft? From communication to travel to medical care, computing technologies have transformed our daily lives, for better and for worse. But how do we know when a new development comes at too high a cost? Using science fiction stories as case studies of ethical ambiguity, this engaging textbook offers a comprehensive introduction to ethical theory and its application to contemporary developments in technology and computer science. Computing and Technology Ethics: Engaging through Science Fiction first introduces the major ethical frameworks: deontology, utilitarianism, virtue ethics, communitarianism, and the modern responses of responsibility ethics, feminist ethics, and capability ethics. It then applies these frameworks to many of the modern issues arising in technology ethics including privacy, computing, and artificial intelligence. A corresponding anthology of science fiction brings these quandaries to life and challenges students to ask ethical questions of themselves and their work. Uses science fiction case studies to make ethics education engaging and fun Trains students to recognize, evaluate, and respond to ethical problems as they arise Features anthology of short stories from internationally acclaimed writers including Ken Liu, Elizabeth Bear, Paolo Bacigalupi, and T. C. Boyle to animate ethical challenges in computing technology Written by interdisciplinary author team of computer scientists and ethical theorists Includes a robust suite of instructor resources, such as pedagogy guides, story frames, and reflection questions
Fully revised and updated, this second edition is an ideal introduction for those who are new to the study of culture. Featuring global case studies, selections of readings, exercises, and commentary throughout, it spans the subject from issues of identity through to technological trends. Explores key issues and theories on identities, representation, histories, places, and spaces, discussing the various interpretations of culture and cultural studies Incorporates new work on the study of space, place, identity, gender, and cultural history, as well as new sections on cultural studies theories and methodology in each chapter Introduces more complex issues including high and popular culture, subjectivities, consumption, and new technologies, and a fully updated section on new and enduring trends in technology and culture
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