Joy M. Field's Books

Designing Service Processes to Unlock Value

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By: Joy M. Field

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Designing Service Processes to Unlock Value

Land Your First Marketing Communications Job

By: Joy M. Field

The service process design landscape is rapidly evolving, with technology-enabled innovations allowing the service provider to create a more personalized service experience and customers to take a more active role in the service process. Designing Service Processes to Unlock Value was written to help you understand the opportunities (and challenges) for value creation in this dynamic environment. You will learn about approaches for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And because service performance outcomes are dependent on the knowledge, skills, and abilities—that is, capabilities of both service providers and customers, the book concludes with strategies for unlocking these capabilities to further boost value co-creation. This edition was being revised when artificial intelligence (AI) and generative AI (e.g., ChatGPT) was being embedded in more and more service processes ranging from knowledge-intensive professional services to transactional services we engage with every day. Much like the COVID-19 global pandemic, AI and other developing technologies such as robots, extended reality, digital twins, Internet of Things, and other smart technologies, will continue to have profound impacts on how services are designed, delivered, and experienced by service providers and customers, as well as the communities and world in which we live. This edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, you will see how these and other service innovations can have important—and sometimes surprising—impacts on the benefit and cost trade-offs and synergies that determine value co-creation.

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Page Count

244

Publisher

Business Expert Press

Published Date

ISBN 10

1637427298

ISBN 13

9781637427293

Designing Service Processes to Unlock Value, Third Edition

By: Joy M. Field

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Designing Service Processes to Unlock Value, Third Edition

By: Joy M. Field

Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also by providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value co-creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. And with the growing number of alternatives for designing service processes and determining who performs the various service tasks, service performance outcomes are increasingly dependent on the knowledge, skills, and abilities—that is, capabilities—of both service providers and customers. Thus, the book concludes with approaches to unlock these capabilities–and further boost value co-creation.

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208

Publisher

Business Expert Press

Published Date

ISBN 10

1953349277

ISBN 13

9781953349279

Teaching Games for Understanding

Theory, Research, and Practice

By: Linda L. Griffin,Joy Butler

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Teaching Games for Understanding

Theory, Research, and Practice

By: Linda L. Griffin,Joy Butler

Presents a comprehensive guide for teachers and coaches that details the history, theory, research, and practice of the Teaching Games for Understanding model, and how to incorporate it in both elementary and secondary curriculum.

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Page Count

252

Publisher

Human Kinetics

Published Date

ISBN 10

0736045945

ISBN 13

9780736045940

Designing Service Processes to Unlock Value, Third Edition

By: Joy M. Field

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Designing Service Processes to Unlock Value, Third Edition

By: Joy M. Field

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208

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Business Expert Press

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ISBN 10

1953349277

ISBN 13

9781953349279

Research on Early Developmental Care for Preterm Neonates

By: Jacques Sizun,Joy Browne

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Research on Early Developmental Care for Preterm Neonates

By: Jacques Sizun,Joy Browne

Increase in survival for very low birth weight infants has been observed, due to various improvements in perinatal care. However neurodevelopmental outcome remains a major issue. The effect of early environmental factors (during the hospital stay) and routine NICU practices on neurobehavioral development is discussed. Developmental care is an association of environmental and behavioural strategies designed to decrease the stress of preterm neonates. These interventions can be used alone or in association into more complex programs as the Neonatal Individualised Developmental Care and Assessment Program (NIDCAP). Despite growing scientific literature, the medical impact of developmental care is still controversial. Major differences in medical and nursing practices are observed. This book reviews the theoretical framework underlying developmental care and the research-based data in different fields: neuroscience, developmental psychology, medicine and nursing. Reflections on the impact on staff are included. Recommendations for new research programs on this important aspect of neonatal care are proposed.

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Page Count

144

Publisher

John Libbey Eurotext

Published Date

ISBN 10

2742004165

ISBN 13

9782742004164

Designing Service Processes to Unlock Value, Second Edition

By: Joy M. Field

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Designing Service Processes to Unlock Value, Second Edition

By: Joy M. Field

The service process design landscape is changing, with many of the previous limitations disappearing on how and by whom services are delivered. Opportunities for new service design configurations are being supported, to a large extent, by technology-enabled innovations; many tasks previously performed by the service provider may now be performed by either the customer or the service provider. As a result, customers are playing a more active role in the service process, not only through self-service but also through providing information to the service provider to create a more personalized service experience. Designing Service Processes to Unlock Value explores how service processes can be designed to leverage the expanding range of opportunities for service providers and customers to co-create value. Readers will learn about frameworks for value Co-Creation and models for designing all types of service processes, as well as the unique challenges of designing knowledge-intensive services. The book concludes with approaches to unlock these capabilities-and further boost value Co-Creation. This second edition includes new and updated examples of technology-enabled innovations that provide unprecedented flexibility in service process design and continue to transform how service providers and customers co-produce services. At the same time, readers will see how these innovations can have important-and sometimes surprising-impacts on the nature of the benefit and cost tradeoffs and synergies that determine value Co-Creation.

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Page Count

198

Publisher

Business Expert Press

Published Date

ISBN 10

1631573969

ISBN 13

9781631573965

Book's by Joy M. Field

Designing Service Processes to Unlock Value

Designing Service Processes to Unlock Value

Designing Service Processes to Unlock Value, Third Edition

Designing Service Processes to Unlock Value, Third Edition

Teaching Games for Understanding

Teaching Games for Understanding

Designing Service Processes to Unlock Value, Third Edition

Designing Service Processes to Unlock Value, Third Edition

Research on Early Developmental Care for Preterm Neonates

Research on Early Developmental Care for Preterm Neonates

Designing Service Processes to Unlock Value, Second Edition

Designing Service Processes to Unlock Value, Second Edition

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