Joseph Henry Gilmore's Books

The Experience Economy, Updated Edition

By: B. Joseph Pine II,James H. Gilmore

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The Experience Economy, Updated Edition

By: B. Joseph Pine II,James H. Gilmore

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages. And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable—and lucrative—impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out? Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples—including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others—to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.

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Page Count

392

Publisher

Harvard Business Press

Published Date

ISBN 10

1422143430

ISBN 13

9781422143438

The Experience Economy, With a New Preface by the Authors

Competing for Customer Time, Attention, and Money

By: B. Joseph Pine II,James H. Gilmore

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The Experience Economy, With a New Preface by the Authors

Competing for Customer Time, Attention, and Money

By: B. Joseph Pine II,James H. Gilmore

Time is limited. Attention is scarce. Are you engaging your customers? Apple Stores, Disney, LEGO, Starbucks. Do these names conjure up images of mere goods and services, or do they evoke something more--something visceral? Welcome to the Experience Economy, where businesses must form unique connections in order to secure their customers' affections--and ensure their own economic vitality. This seminal book on experience innovation by Joe Pine and Jim Gilmore explores how savvy companies excel by offering compelling experiences for their customers, resulting not only in increased customer allegiance but also in a more profitable bottom line. Translated into thirteen languages, The Experience Economy has become a must-read for leaders of enterprises large and small, for-profit and nonprofit, global and local. Now with a brand-new preface, Pine and Gilmore make an even stronger case for experiences as the critical link between a company and its customers in an increasingly distractible and time-starved world. Filled with detailed examples and actionable advice, The Experience Economy helps companies create personal, dramatic, and even transformative experiences, offering the script from which managers can generate value in ways aligned with a strong customer-centric strategy.

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Page Count

437

Publisher

Harvard Business Press

Published Date

ISBN 10

1633697983

ISBN 13

9781633697980

The Experience Economy

Work is Theatre & Every Business a Stage

By: B. Joseph Pine,James H. Gilmore

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The Experience Economy

Work is Theatre & Every Business a Stage

By: B. Joseph Pine,James H. Gilmore

This text seeks to raise the curtain on competitive pricing strategies and asserts that businesses often miss their best opportunity for providing consumers with what they want - an experience. It presents a strategy for companies to script and stage the experiences provided by their products.

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Page Count

276

Publisher

Harvard Business Press

Published Date

ISBN 10

0875848192

ISBN 13

9780875848198

Authenticity

What Consumers Really Want

By: James H. Gilmore,B. Joseph Pine

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Authenticity

What Consumers Really Want

By: James H. Gilmore,B. Joseph Pine

The authors list the five factors that most directly influence customer perceptions: the operational essence of the enterprise, the nature of its offerings, the effects of the organization's heritage, its sense of purpose and its demonstrable body of values.

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Page Count

317

Publisher

Harvard Business Press

Published Date

ISBN 10

1591391458

ISBN 13

9781591391456

29th Infantry Division

A Short History of a Fighting Division

By: Joseph H. Ewing

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29th Infantry Division

A Short History of a Fighting Division

By: Joseph H. Ewing

Covers the colonial origins of the three infantry regiments that comprise the Blue and Gray Division,"" the establishment of the Division in 1917, and its current status as a light infantry division in the Maryland National Guard. Contains an emphasis on the history of the 29th Infantry Division in WWII. Map displaying activity of 29th Division from June 6, 1944 through January 1, 1945 on endsheets. Hundreds of photos. Indexed

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Page Count

138

Publisher

Turner Publishing Company

Published Date

ISBN 10

1563110105

ISBN 13

9781563110108

Infinite Possibility

Creating Customer Value on the Digital Frontier

By: B. Joseph Pine,Kim C. Korn

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Infinite Possibility

Creating Customer Value on the Digital Frontier

By: B. Joseph Pine,Kim C. Korn

Discover how to provide experiences for your customers that combine the real with the virtual. Joseph Pine and Jim Gilmore’s classic The Experience Economy identified a seismic shift in the business world: to set yourself apart from your competition, you need to stage experiences—memorable events that engage people in inherently personal ways. But as consumers increasingly experience the world through their digital gadgets, companies still only scratch the surface of technology-infused experiences. So Pine and coauthor Kim Korn show you how to create new value for your customers with offerings that fuse the real and the virtual. Think of the Xbox Kinect, which combines virtual video games with a powerful physical dimension—you play by moving your own body; new apps that, when you point your smartphone camera at a real street, overlay digital information about the scene onto the image; and virtual dashboards that track the real world, moment by moment. Digital technology offers limitless opportunities—you really can create anything you want—but real-world experiences have a richness that virtual ones do not. So how can you use the best of both? How do you make sense of such infinite possibility? What kinds of experiences can you create? Which ones should you offer? Pine and Korn provide a profound new tool geared to exploring and exploiting the digital frontier. They delineate eight different realms of experience encompassing various aspects of Reality and Virtuality and, using scores of examples, show how innovative companies operate within and across each realm to create extraordinary customer value. Follow them out onto the digital frontier to discover the opportunities that abound for your business. “This book will inspire out-of-the-box thinking for anyone looking to do it differently or better. Infinite Possibility is a must-read and a great vision for technology intersecting with our five senses to create experiences consumers will want.” —Gary Shapiro, President and CEO, Consumer Electronics Association “Pine and Korn take you on an amazing journey from Reality to Virtuality and stop at all the best corners along the way. Infinite Possibility provides an extremely robust framework to help you grasp the concepts and gives practical guidance on how any organization can make it happen right now.” —Chris Parker, Senior Vice President and CIO, LeasePlan Corporation

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Page Count

382

Publisher

Berrett-Koehler Publishers

Published Date

ISBN 10

1605099627

ISBN 13

9781605099620

Do You Want to Keep Your Customers Forever?

By: Joseph B. Pine,Don Peppers,Martha Rogers

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Do You Want to Keep Your Customers Forever?

By: Joseph B. Pine,Don Peppers,Martha Rogers

This classic article shows how to make mass customization and efficient and personal marketing work by putting the producer and consumer in a "learning relationship." Over time, this ongoing relationship allows your company to meet a customer's changing needs over time. Furthermore, as your company develops learning relationships with its customers, it should be able to retain their business virtually forever.

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Harvard Business Review Press

Published Date

ISBN 10

163369142X

ISBN 13

9781633691421

Wedlock. Selections from the Best English and American Poets

By: Joseph Henry Gilmore

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Wedlock. Selections from the Best English and American Poets

By: Joseph Henry Gilmore

Reprint of the original, first published in 1881.

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Page Count

113

Publisher

BoD – Books on Demand

Published Date

ISBN 10

3385471796

ISBN 13

9783385471795

The Laws of Managing

By: Kim C. Korn,B. Joseph Pine II

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The Laws of Managing

By: Kim C. Korn,B. Joseph Pine II

Business enterprises have wrestled with this issue for over a century. From one extreme to another – from scientific management to the human relations movement – leaders have sought solutions to how to lead, manage, and govern their enterprises to lasting success. Unfortunately the piecemeal additions to traditional managing and the adoption of fads based on the success stories of particular companies have not solved the problem. The march to mediocrity and eventual failure that confounds so many companies continues today. But the alternative now stands ready. The solution? Regenerative managing. Built on the laws of managing, its practices create enterprises capable of thriving forever. From unleashing the full potential of each worker to continual enterprise vitalization, your company can now thrive in the most competitive times in the history of business.

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Dog Ear Publishing

Published Date

ISBN 10

145753293X

ISBN 13

9781457532931

EBOOK: Basic Marketing

By: William Perreault,Joseph Cannon,E. Jerome McCarthy

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EBOOK: Basic Marketing

By: William Perreault,Joseph Cannon,E. Jerome McCarthy

Built on a strong foundation, Basic Marketing 18e with ConnectPlus and LearnSmart provides an integrated teaching and learning solution for presenting the four Ps framework and managerial orientation with a strategy planning focus. The Perreault franchise was the pioneer of the “four Ps” in the introductory marketing course. The unifying focus of Basic Marketing has always been on how to make marketing decisions in deciding what customers to focus on and how best to meet their needs. Consistent with our belief in continuous quality improvement, this edition has been critically revised, updated, and rewritten to reflect new concepts, new examples, recent “best practices,” and to tightly integrate the best digital tools in the industry for ensuring that students are prepared to engage in classroom lectures and pursue future business and marketing careers.

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Page Count

783

Publisher

McGraw Hill

Published Date

ISBN 10

0077173554

ISBN 13

9780077173555

Successful Restaurant Design

By: Regina S. Baraban,Joseph F. Durocher

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Successful Restaurant Design

By: Regina S. Baraban,Joseph F. Durocher

Offers guidance to interior designers, architects, facility planners and others on various aspects of restaurant design, discussing initial considerations such as restaurant type, market, concept, and budget, and including case studies, and interviews with people involved in the design process.

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346

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471359351

ISBN 13

9780471359357

History of the City of Belfast in the State of Maine

By: Joseph Williamson,Alfred Johnson,William Cross Williamson

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History of the City of Belfast in the State of Maine

By: Joseph Williamson,Alfred Johnson,William Cross Williamson

Reprint of the original, first published in 1877.

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Page Count

1010

Publisher

BoD – Books on Demand

Published Date

ISBN 10

3385536472

ISBN 13

9783385536470

Speak of the Devil

How The Satanic Temple is Changing the Way We Talk about Religion

By: Joseph P. Laycock

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Speak of the Devil

How The Satanic Temple is Changing the Way We Talk about Religion

By: Joseph P. Laycock

In 2013, when the state of Oklahoma erected a statue of the Ten Commandments on the grounds of the state capitol, a group calling themselves The Satanic Temple applied to erect a statue of Baphomet alongside the Judeo-Christian tablets. Since that time, The Satanic Temple has become a regular voice in national conversations about religious freedom, disestablishment, and government overreach. In addition to petitioning for Baphomet to appear alongside another monument of the Ten Commandments in Arkansas, the group has launched campaigns to include Satanic "nativity scenes" on government property in Florida, Michigan, and Indiana, offer Satanic prayers at a high school football game in Seattle, and create "After School Satan" programs in elementary schools that host Christian extracurricular programs. Since their 2012 founding, The Satanic Temple has established 19 chapters and now claims 100,000 supporters. Is this just a political group perpetuating a series of stunts? Or is it a sincere religious movement? Speak of the Devil is the first book-length study of The Satanic Temple. Joseph Laycock, a scholar of new religious movements, contends that the emergence of "political Satanism" marks a significant moment in American religious history that will have a lasting impact on how Americans frame debates about religious freedom. Though the group gained attention for its strategic deployment of outrage, it claims to have developed beyond politics into a genuine religious movement. Equal parts history and ethnography, Speak of the Devil is Laycock's attempt to take seriously The Satanic Temple's work to redefine religion, the nature of pluralism and religious tolerance, and what "religious freedom" means in America.

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Page Count

288

Publisher

Oxford University Press

Published Date

ISBN 10

0190948507

ISBN 13

9780190948504

The First Vermont Cavalry in the Civil War

A History

By: Joseph D. Collea, Jr.

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The First Vermont Cavalry in the Civil War

A History

By: Joseph D. Collea, Jr.

The First Vermont Cavalry participated in 75 major Civil War engagements from 1862 through 1865. As the state's only mounted regiment, riding Vermont-bred Morgan horses, the Cavalry unit battled some of the most notable Confederate cavalry commanders, mostly in Virginia. This history explores in detail the battles and leaders of the unit, including generals George Custer and Philip Sheridan.

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345

Publisher

McFarland

Published Date

ISBN 10

0786457198

ISBN 13

9780786457199

The Intercourse of Troubled Thoughts

By: Joseph Emeka Anumbor

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The Intercourse of Troubled Thoughts

By: Joseph Emeka Anumbor

This book is a direct offspring of the schism in the Worldwide Anglican Communion concerning its traditional and future identity, which came apart in 2003 over the election of V. Gene Robinson, a practicing gay priest as the Bishop of New Hampshire, United States. When 62 out of 107 leaders of the Episcopal Church {US Anglicans} confirmed his ordination at its triennial conference later that year, the ice that held "God's frozen people" together for so long began to thaw. For the 38 provinces of World Anglicanism, it's been a sloppy and loud reversal of communion since its February 10-15, 1997 "Second Anglican Encounter in the South", at Kuala Lumpur, Malaysia. The prophetic theme of that meeting; "The Place of Scripture in the Life and Mission of the Church in the 21st Century", has been challenged by theologically "enlightened" American, British and Canadian Councils. Revisionist ministers and methods then began to dictate the life and mission of these dioceses.

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Page Count

596

Publisher

Author House

Published Date

ISBN 10

1452028052

ISBN 13

9781452028057

Book's by Joseph Henry Gilmore

The Experience Economy, Updated Edition

The Experience Economy, Updated Edition

The Experience Economy, With a New Preface by the Authors

The Experience Economy, With a New Preface by the Authors

The Experience Economy

The Experience Economy

Authenticity

Authenticity

29th Infantry Division

29th Infantry Division

Infinite Possibility

Infinite Possibility

Do You Want to Keep Your Customers Forever?

Do You Want to Keep Your Customers Forever?

Wedlock. Selections from the Best English and American Poets

Wedlock. Selections from the Best English and American Poets

The Laws of Managing

The Laws of Managing

EBOOK: Basic Marketing

EBOOK: Basic Marketing

Successful Restaurant Design

Successful Restaurant Design

History of the City of Belfast in the State of Maine

History of the City of Belfast in the State of Maine

Speak of the Devil

Speak of the Devil

The First Vermont Cavalry in the Civil War

The First Vermont Cavalry in the Civil War

The Intercourse of Troubled Thoughts

The Intercourse of Troubled Thoughts

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