Often, 'Customer First', or even 'Customer as the Sole Purpose', has been touted as the golden principle to conduct business in our commercial world. But to a lot of people, practising it is not as simple as it sounds. People interpret the principle in their own ways and adopt different approaches in practice.This book develops a 'Left-Right Circles' theory where customer needs are depicted as the 'Left Circle'. The book also analyzes various levels of customer needs and the key approaches to satisfying those needs. The 'Right Circle' in this theory depicts how a company develops its own strengths as competencies. The book describes how the Left and Right Circles interact, move in sync in a perfectly harmonious manner, offer products and services that customers will repeatedly purchase, and thereby builda strong base of loyal supporters for the company. The Left Circle driven approaches are applicable equally to serving customers and stakeholders. The approaches apply effectively to non-profit organizations as well as to profit-making companies. The theory can also be extended to interpersonal relationships, helping to enhance harmony and joy in personal lives.
This volume Studies in Memory of Issai Schur was conceived as a tribute to Schur's of his tragic end. His impact on great contributions to mathematics and in remembrance of mathematicians Representation Theory alone was so great that a significant number of Researchers (TMR) Network, in the European Community Training and Mobility Orbits, Crystals and Representation Theory, in operation during the period (1997-2002) have been occupied with what has been called Schur theory. Consequently, this volume has the additional purpose of recording some of the significant results of the network. It was furthermore appropriate that invited contributors should be amongst the speakers at the Paris Midterm Workshop of the network held at Chevaleret during 21-25 May, 2000 as well as those of the Schur Memoriam Workshop held at the Weizmann Institute, Rehovot, during 27-31 December 2000. The latter marked the sixtieth anniversary of Schur's passing and took place in the 125th year of his birth.
This is comprehensive basic monograph on mixed Hodge structures. Building up from basic Hodge theory the book explains Delingne's mixed Hodge theory in a detailed fashion. Then both Hain's and Morgan's approaches to mixed Hodge theory related to homotopy theory are sketched. Next comes the relative theory, and then the all encompassing theory of mixed Hodge modules. The book is interlaced with chapters containing applications. Three large appendices complete the book.
Waveguide Junction Circulators brings together for the first time all the design aspects of this class of device. In a typical application the circulator allows a single antenna to be used for both transmission and reception. Together with semiconductor, passive and electronic devices, the circulator constitutes an essential building block in modern radar, satellite and telecommunication equipment. Features include: * Examination of the properties and adjustments of the 3-port junction circulator and focus on the gyromagnetic resonator * Description of the design of practical classic circulator arrangements * Discussion of aspects of filter theory in the design of the classic 3-port junction circulator * Consideration of practical concerns such as insertion loss and commercial specifications Written by a leading academic authority and experienced industrial consultant, Waveguide Junction Circulators is a vital information source for designers working in microwave engineering. This valuable guide provides the academic researcher with a firm foundation in the theoretical aspects of this class of device whilst offering the industrial engineer an experimental platform for commercial design.
Comprehensive and fully up to date, the six-volume Plastic Surgery remains the gold standard text in this complex area of surgery. Completely revised to meet the demands of both the trainee and experienced surgeon, Craniofacial, Head and Neck Surgery and Pediatric Plastic Surgery, Volume 3 of Plastic Surgery, 5th Edition, features new, full-color clinical photos, procedural videos, lectures, and authoritative coverage of hot topics in the field. Editor-narrated video presentations offer a step-by-step audio-visual walkthrough of techniques and procedures. - New chapters cover surgical management of facial pain, facial feminization, idiopathic progressive hemifacial atrophy, and cleft palate; coverage throughout includes new, pioneering translational work shaping the future of craniofacial, head and neck, and pediatric plastic surgery. - New digital video preface by Dr. Peter C. Neligan addresses the changes across all six volumes. - New treatment and decision-making algorithms added to chapters where applicable. - New video lectures and editor-narrated slide presentations offer a step-by-step audiovisual walkthrough of techniques and procedures. - Evidence-based advice from an expanded roster of international experts allows you to apply the very latest advances in hand and upper extremity plastic surgery and ensure optimal outcomes. - Purchase this volume individually or own the entire set, with the ability to search across all six volumes online! - An eBook version is included with purchase. The eBook allows you to access all of the text, figures and references, with the ability to search, customize your content, make notes and highlights, and have content read aloud.
A systematic and integrated account of signal and data processing with emphasis on the distinctive marks of the ocean environment is provided in this informative text. Underwater problems such as space-time processing relations vs. disjointed ones, processing of passive observations vs. active ones, time delay estimation vs. frequency estimation, channel effects vs. transparent ones, integrated study of signal, data, and channel processing vs. separate ones, are highlighted. The book provides the beginner with a concise presentation of the essential concepts, defines the basic computational steps, and gives the mature reader an advanced view of underwater systems and the relationships among their building blocks. It presents the needed topics on applied estimation theory within the underwater systems context. Included are topics in linear and nonlinear filtering, spectral analysis, generalized correlation, cepstrum and complex demodulation, Cramer-Rao Bounds, maximum likelihood, weighted least-squares, Kalman filtering, expert systems, wave propagation and their use, as well as their performance in applications to canonical ocean problems. The applications center on the definition, analysis, and solution implementations to representative underwater signal analysis problems dealing with signals estimation, their location and motion. The potential limitations and pitfalls of the implementations are delineated in homogeneous, noisy, interfering, inhomogeneous, multipath, distortions, and/or dispersive channels.
Water Worlds in the Solar System: In Search of Habitable Environments and Life is a comprehensive reference on the formation, availability, habitability potential, and astrobiological implications of water in the Solar System. The book provides understanding of the importance of water on Earth to elucidate potential water and biosignature sources on other bodies in the Solar System. It covers processes involved in the formation of Earth and its Moon, genesis of water on those bodies, events on early Earth, and other processes that are applicable to celestial bodies in the Solar System, directly correlating data available on water on other bodies to over 15 Earth analogue sites. This book forms a comprehensive overview on water in the Solar System, from formation to biosignature and habitability considerations. It is ideal for academics, researchers and students working in the field of planetary science, extraterrestrial water research and habitability potential. - Presents a comprehensive reference on water in the Solar System, developing readers' understanding of the importance and occurrence of water on Earth and beyond, all from an oceanographer's perspective - Contrasts terrestrial analogues in relation to their roles in understanding and exploring ocean worlds and habitability - Includes numerous figures, illustrations, tables and videos to help readers better understand concepts covered
Sets forth the state of the science and technology in plasma protein production With contributions from an international team of eighty leading experts and pioneers in the field, Production of Plasma Proteins for Therapeutic Use presents a comprehensive overview of the current state of knowledge about the function, use, and production of blood plasma proteins. In addition to details of the operational requirements for the production of plasma derivatives, the book describes the biology, development, research, manufacture, and clinical indications of essentially all plasma proteins with established clinical use or therapeutic potential. Production of Plasma Proteins for Therapeutic Use covers the key aspects of the plasma fractionation industry in five sections: Section 1: Introduction to Plasma Fractionation initially describes the history of transfusion and then covers the emergence of plasma collection and fractionation from its earliest days to the present time, with the commercial and not-for-profit sectors developing into a multi-billion dollar industry. Section 2: Plasma Proteins for Therapeutic Use contains 24 chapters dedicated to specific plasma proteins, including coagulation factors, albumin, immunoglobulin, and a comprehensive range of other plasma-derived proteins with therapeutic indications. Each chapter discusses the physiology, biochemistry, mechanism of action, and manufacture of each plasma protein including viral safety issues and clinical uses. Section 3: Pathogen Safety of Plasma Products examines issues and procedures for enhancing viral safety and reducing the risk of transmissible spongiform encephalopathy transmission. Section 4: The Pharmaceutical Environment Applied to Plasma Fractionation details the requirements and activities associated with plasma collection, quality assurance, compliance with regulatory requirements, provision of medical affairs support, and the manufacture of plasma products. Section 5: The Market for Plasma Products and the Economics of Fractionation reviews the commercial environment and economics of the plasma fractionation industry including future trends, highlighting regions such as Asia, which have the potential to exert a major influence on the plasma fractionation industry in the twenty-first century.
An essential cross-disciplinary reference for molecular interactions Molecular Theory of Gases and Liquids offers a rigorous, comprehensive treatment of molecular characteristics and behaviors in the gaseous and fluid states. A unique cross-disciplinary approach provides useful insight for students of chemistry, chemical engineering, fluid dynamics, and a variety of related fields, with thorough derivations and in-depth explanations throughout. Appropriate for graduate students and working scientists alike, this book details advanced concepts without sacrificing depth of coverage or technical detail.
Offering a state-of-the-art, authoritative summary of the most relevant scientific and clinical advances in the field, Principles and Practice of Movement Disorders provides the expert guidance you need to diagnose and manage the full range of these challenging conditions. Superb summary tables, a large video library, and a new, easy-to-navigate format help you find information quickly and apply it in your practice. Based on the authors' popular Aspen Course of Movement Disorders in conjunction with the International Parkinson and Movement Disorder Society, this 3rd Edition is an indispensable resource for movement disorder specialists, general neurologists, and neurology residents. - Explores all facets of movement disorders, including the latest rating scales for clinical research, neurochemistry, clinical pharmacology, genetics, clinical trials, and experimental therapeutics. - Provides the essential information you need for a clinical approach to diagnosis and management, with minimal emphasis on basic science. - Reflects recent advances in areas such as the genetics of Parkinsonian and other movement disorders, diagnostic brain imaging, new surgical approaches to patients with movement disorders, and new treatment guidelines for conditions such as restless legs syndrome. - Features a reader-friendly, full-color format, with plentiful diagrams, photographs, and tables. - Includes access to several hundred updated, professional-quality video clips that illustrate the manifestations of all the movement disorders in the book along with their differential diagnoses.
This profusely illustrated comprehensive key for identifying amphibians and reptiles from the continental United States and Canada incorporates a wealth of scientific findings. Since the first edition was published in 1998 and the second in 2012, the number of currently recognized species of native amphibians and reptiles in the area covered by this key has increased from 545 to 634 to 685, and the number of established non-native species has increased from 39 to 58 to 67. The increase in native taxa reflects the dynamic nature of modern systematics and the use of new (especially molecular) techniques to elucidate relationships and redefine species boundaries. The increase in non-native species reflects the porosity of the North American borders when it comes to controlling animal imports. The key is easy to use and illustrated with outstanding line drawings that show details of color patterns and structures used for identification. To accommodate the additional taxa, the number of line drawings in this third edition has increased from 257 to 279 to 295. In addition, nine maps illustrate the distributions of species that have been recognized since the publication of maps in the most recent editions of the Peterson Field Guides to the reptiles and amphibians of eastern, central, and western North America. A large number of annotations detail current taxonomic ambiguities or disagreements and the literature cited has been expanded. Collectively these features enhance opportunities to teach and learn the classification and identification of amphibians and reptiles in the continental United States and Canada.
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