Jorrit de Jong's Books

Agents of Change

Strategy and Tactics for Social Innovation

By: Sanderijn Cels,Jorrit de Jong,Frans Nauta

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Agents of Change

Strategy and Tactics for Social Innovation

By: Sanderijn Cels,Jorrit de Jong,Frans Nauta

While governments around the world struggle to maintain service levels amid fiscal crises, social innovators are improving citizen outcomes by changing the system from within. The authors offer compelling stories, lively illustrations, and insightful interpretations on how innovators, social entrepreneurs, and change agents are dealing effectively with powerful opponents, bureaucratic hurdles, and the challenges of securing resources and support.

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Page Count

250

Publisher

Brookings Institution Press

Published Date

ISBN 10

0815722621

ISBN 13

9780815722625

Dealing with Dysfunction

Innovative Problem Solving in the Public Sector

By: Jorrit de Jong

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Dealing with Dysfunction

Innovative Problem Solving in the Public Sector

By: Jorrit de Jong

How can we intervene in the systemic bureaucratic dysfunction that beleaguers the public sector? De Jong examines the roots of this dysfunction and presents a novel approach to solving it. Drawing from academic literature on bureaucracy and problem solving in the public sector, and the clinical work of the Kafka Brigade—a social enterprise based in the Netherlands dedicated to diagnosing and remedying bureaucratic dysfunction in practice, this study reveals the shortcomings of conventional approaches to bureaucratic reform. The usual methods have failed to diagnose problems, distinguish symptoms, or identify root causes in a comprehensive or satisfactory way. They have also failed to engage clients, professionals, and midlevel managers in understanding and addressing the dysfunction that plagues them. This book offers conceptual frameworks, theoretical insights, and practical lessons for dealing with the problem. It sets a course for rigorous public problem solving to create governments that can be more effective, efficient, equitable, and responsive to social concerns. De Jong argues that successfully remedying bureaucratic dysfunction depends on employing diagnostics capable of distinguishing and dissecting various kinds of dysfunction. The “Anna Karenina principle” applies here: all well functioning bureaucracies are alike; every dysfunctional bureaucracy is dysfunctional in its own way. The author also asserts that the worst dysfunction occurs when multiple organizations share responsibility for a problem, but no single organization is primarily responsible for solving it. This points to a need for creating and reinforcing distributed problem solving capacity focused on deep (cross-)organizational learning and revised accountability structures. Our best approach to dealing with dysfunction may therefore not be top-down regulatory reform, but rather relentless bottom-up and cross-boundary leadership and innovation. Using fourteen clinical cases of bureaucratic dysfunction investigated by the Kafka Brigade, the author demonstrates how a proper process for identifying, defining, diagnosing, and remedying the problem can produce better outcomes.

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Page Count

306

Publisher

Brookings Institution Press

Published Date

ISBN 10

0815722079

ISBN 13

9780815722076

Agents of Change

Strategy and Tactics for Social Innovation

By: Sanderijn Cels,Jorrit de Jong,Frans Nauta

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Agents of Change

Strategy and Tactics for Social Innovation

By: Sanderijn Cels,Jorrit de Jong,Frans Nauta

A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication While governments around the world struggle to maintain service levels amid fiscal crises, social innovators are improving social outcomes for citizens by changing the system from within. In Agents of Change, three cutting-edge thinkers and entrepreneurs present case studies of social innovation that have led to significant social change. Drawing on original empirical research in the United States, Canada, Japan, Germany, Denmark, and the Netherlands, they examine how ordinary people accomplished extraordinary results. Sanderijn Cels, Jorrit de Jong, and Frans Nauta offer lively illustrations and insightful interpretations of how innovators, social entrepreneurs, and change agents are dealing with powerful opponents, the burdens of bureaucracy, and the challenge of securing resources and support. This book will appeal to anyone who is intrigued by imaginative, cross-boundary thinking and transformative change. It will be of particular interest to those who want to know how exactly innovators pull it off. With practitioners, scholars, and students of public policy and management in mind, the authors dissect the strategies and tactics that social innovators employ to navigate the risky waters of their institutional environments. Contents Part 1: Introduction: Chess Masters and Acrobats 1. Strategy and Tactics 2. Crafting the Case: The Art of Making a Start 3. Prompting Progress: The Art of Making Things Happen 4. Managing Meaning: The Art of Making Sense Part 2: Front-Line Innovations 5. Under the Radar: Medical Informatics in Japan 6. Relentless Incrementalism: Financial Literacy Training for Newcomers in Canada 7. Join the Club! Alzheimer Cafés in the Netherlands 8. Just a Tool? Implementing the Vulnerability Index in New Orleans Part 3: Innovations in Governance 9. The Sun Kings: Solar Energy in Germany 10. Change on Steroids: Public Education in New Orleans 11. The Value of Values: Higher Education in Virginia 12. A Window of Opportunity: Institutional Reform in Denmark Conclusion: Innovating Strategically

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Page Count

250

Publisher

Rowman & Littlefield

Published Date

ISBN 10

081572263X

ISBN 13

9780815722632

The State of Access

Success and Failure of Democracies to Create Equal Opportunities

By: Jorrit De Jong,Gowher Rizvi

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The State of Access

Success and Failure of Democracies to Create Equal Opportunities

By: Jorrit De Jong,Gowher Rizvi

A Brookings Institution Press and Ash Center for Democratic Governance and Innovation publication This book documents a worrisome gap between principles and practice in democratic governance. The State of Access is a comparative, cross-disciplinary exploration of the ways in which democratic institutions fail or succeed to create the equal opportunities that they have promised to deliver to the people they serve. In theory, rules and regulations may formally guarantee access to democratic processes, public services, and justice. But reality routinely disappoints, for a number of reasons—exclusionary policymaking, insufficient attention to minorities, underfunded institutions, inflexible bureaucracies. The State of Access helps close the gap between the potential and performance in democratic governance.

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Page Count

312

Publisher

Brookings Institution Press

Published Date

ISBN 10

0815701764

ISBN 13

9780815701767

Book's by Jorrit de Jong

Agents of Change

Agents of Change

Dealing with Dysfunction

Dealing with Dysfunction

Agents of Change

Agents of Change

The State of Access

The State of Access

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