In this book you will learn effective ways to use Empowerment to ramp up your career, to build your business, and to take your corporation to the top. From personal experience John Tschohl demonstrates a model of ultimate customer service to successfully build your business from the ground up.
If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)
This fact-filled, powerful book by service industry entrepreneur and self-made success story John Tschohl tells you everything you need to know. This first-of-its-kind book is packed with valuable information in a clear-cut, hands-on format. You will quickly learn to: Capitalise on opportunities for career advancements; Integrate self-improvement thinking with key service concepts; Get the attitude through powerful affirmation techniques; Establish well-defined objectives for gratifying financial goals; Gain responsive win-win relationships with your managers and customers; Create strategies for accomplishment and recognition and hundreds of other techniques.
If you’ve heard and read all you want to know about how bad service is in the world and how important service is to customers and to your bottom line, you may be ready for a little action. After many recent articles and books dealing with the need for quality service, few business managers remain unconvinced. Many, however, remain unequipped to express their commitment in action. The mission of this book is to equip the already convinced to implement the already proved: service is a strategy as powerful as marketing and as potent as a quality product itself in the ongoing effort to realize the full profit potential of a company. This book gives you detailed, step-by-step knowledge that you can use in establishing profitable customer service strategies. The profit-producing capability of an organization derives from impressions made by all employees on the organization’s customers. The means of creating these impressions are the quality and efficacy of the product or service that the employees sell: the quality, accuracy, dependability, and speed of their service — and the warmth of their human relationships with customers. Training and motivation for people who actually deliver service and how-to-do-it implementation instructions are the twin I-beams supporting the substance of this book. They are: The reason this book was written. The features that distinguish this book from other books on service. Among key benefits to readers of this book are: Hands-on ideas, skills, and techniques that can be used immediately. Knowledge about shaping employee attitudes, a powerful competitive force moving a firm toward greater market share, customer loyalty, and profitability.
In this book you will learn effective ways to use Empowerment to ramp up your career, to build your business, and to take your corporation to the top. From personal experience John Tschohl demonstrates a model of ultimate customer service to successfully build your business from the ground up.
If all that's been written about customer service in recent years is true, then why don't businesses provide good service on a consistent basis? Tschohl contends the reason is because not enough customers demand it on a consistent basis. His practical advice and guidelines will show consumers how to effectively challenge bad customer service and gain satisfaction in dealing with all types of service providers, including airlines, retailers, and restaurants. (Best Sellers Publishing)
This fact-filled, powerful book by service industry entrepreneur and self-made success story John Tschohl tells you everything you need to know. This first-of-its-kind book is packed with valuable information in a clear-cut, hands-on format. You will quickly learn to: Capitalise on opportunities for career advancements; Integrate self-improvement thinking with key service concepts; Get the attitude through powerful affirmation techniques; Establish well-defined objectives for gratifying financial goals; Gain responsive win-win relationships with your managers and customers; Create strategies for accomplishment and recognition and hundreds of other techniques.
In this companion volume to History and Mythology of the Aztecs, John Bierhorst provides specialists with a transcription of the Nahuatl text, keyed to the translation, and a linguistic apparatus to help elucidate it. The glossary offers definitions for all unusual usages in the codex, as well as careful treatment of many of the commonest (and most semantically flexible) verbs, adverbs, and particles. Detailed discussions of selected features appear in the Grammatical Notes, which complete the work.
Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting—and even surpassing—consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.
One of the great documents of colonial Mexico, the Codex Chimalpopoca chronicles the rise of Aztec civilization and preserves the mythology on which it was based. Its two complementary texts, Annals of Cuauhtitlan and Legend of the Suns, record the pre-Cortésian history of the Valley of Mexico together with firsthand versions of that region's myths. Of particular interest are the stories of the hero-god Quetzalcoatl, for which the Chimalpopoca is the premier source. John Bierhorst's work is the first major scholarship on the Codex Chimalpopoca in more than forty years. His is the first edition in English and the first in any language to include the complete text of the Legend of the Suns. The precise, readable translation not only contributes to the study of Aztec history and literature but also makes the codex an indispensable reference for Aztec cultural topics, including land tenure, statecraft, the role of women, the tribute system, warfare, and human sacrifice.
Step-by-step instructions on how to get what you want, even when a company seems determined not to give it to you. Includes some unusual creative techniques and when all else fails, relatively harmless but satisfying strategies for revenge. Tips for companies on how to deal with complaints, and ensure happier customers. Detailed information on avoiding rep-offs and disappointments when buying a car, dealing with credit cards, getting a bank loan, and other similar situation.
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