John Tomer's Books

Virginia Historical Genealogies

By: John Bennett Boddie

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Virginia Historical Genealogies

By: John Bennett Boddie

This work, naming 4,000 related individuals, contains the lineages of about fifty families, the main branches of which were located in Virginia, Maryland, and North and South Carolina. Genealogies of the following families are given: Allen, Aston, Barker-Bradford-Taylor, Berkeley-Ligon-Norwood, Binns, Butler, Claiborne, Clark, Colclough, Crafford, Crayfford-Crafford, Davis, Doniphan, Eldridge, Flood, Godwyn, Gray, Gregg, Griffis, Grigsby, Harris, Haynes, Jones, Mallory, Mason, Moore, Mumford-DeJarnette-Perryman, Newton, Norwood, Pace, Peche-Cornish-Everard-Mildmay-Harcourt-Crispe, Reade, Ruffin, Sledge, Smith, Sowerby-Sorsby, Stone-Smallwood-Smith, Stover, Thomas, Travis, Warren, Woodliffe, Wynne, and Wythe.

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Page Count

398

Publisher

Genealogical Publishing Com

Published Date

ISBN 10

0806300426

ISBN 13

9780806300429

The Human Firm

A Socio-Economic Analysis of its Behaviour and Potential in a New Economic Age

By: John Tomer

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The Human Firm

A Socio-Economic Analysis of its Behaviour and Potential in a New Economic Age

By: John Tomer

This book challenges mainstream neo-classical perspectives on the firm. John Tomer argues that in the age of globalization and rapid technological change, an understanding of business behaviour and government policy toward business requires an appreciation of the firm's human dimension. The Human Firm integrates economic analysis with sociological, psychological, managerial, ethical and other interdisciplinary perspectives.

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Page Count

253

Publisher

Routledge

Published Date

ISBN 10

1134638019

ISBN 13

9781134638017

The Software Audit Guide

By: John W. Helgeson

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The Software Audit Guide

By: John W. Helgeson

Audit – now there’s a word that can strike terror into your heart. Whether it’s the IRS looking over your shoulder or a quality tool utilized by your company, it requires accountability. A software audit monitors the development process and provides management with an independent view of the software development status. The purpose of this book is to remove the terror and error while improving the audit process. Software is not produced on a production line; the only thing that is the same on all software projects is that there is input and output. Everything in the middle is customized for the project at hand. Thus, The Software Audit Guide does not contain a one-size-fits-all approach. It gives a choice of areas to audit and different questions that should be asked within these areas. This book provides a flexible, user-friendly checklist of more than 1,300 questions designed to stimulate creative thinking that will ultimately result in the best possible software audit.

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289

Publisher

Quality Press

Published Date

ISBN 10

0873890809

ISBN 13

9780873890809

Strategic Marketing

Planning and Control

By: Graeme Drummond,John Ensor,Ruth Ashford

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Strategic Marketing

Planning and Control

By: Graeme Drummond,John Ensor,Ruth Ashford

This text cuts through the complexity and jargon surrounding the subject and provides readers with a clear and concise guide to the tools, techniques and knowledge necessary to facilitate strategic marketing decisions.

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350

Publisher

Routledge

Published Date

ISBN 10

075068271X

ISBN 13

9780750682718

Wired and Dangerous

How Your Customers Have Changed and What to Do about It

By: John R. Patterson,Chip R. Bell

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Wired and Dangerous

How Your Customers Have Changed and What to Do about It

By: John R. Patterson,Chip R. Bell

In an era of economic stress, rapid change, and social networking, customers are distracted, disgruntled, and harder to please than ever. Picky, Fickle, Vocal, Wired, and Vain - they have very little tolerance for error and are ready to spread the word quickly over the internet when things go wrong. If a company s customer service doesn t adapt ...

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370

Publisher

ReadHowYouWant.com

Published Date

ISBN 10

1459626834

ISBN 13

9781459626836

Electricity Retail Wheeling Handbook

By: John M. Studebaker

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Electricity Retail Wheeling Handbook

By: John M. Studebaker

This reference book provides a straightforward information resource for the electricity purchaser on how to successfully utilize retail wheeling. Covered in detail are the steps by which the retail wheeling process is implemented, as well as what role agents, marketers and brokers play.

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322

Publisher

CRC Press

Published Date

ISBN 10

0881733180

ISBN 13

9780881733181

Customer-focused Transit

A Synthesis of Transit Practice

By: John F. Potts,Transit Cooperative Research Program

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Customer-focused Transit

A Synthesis of Transit Practice

By: John F. Potts,Transit Cooperative Research Program

This synthesis will be of interest to senior managers interested in using customer-focused strategies at their transit agencies. Both established and newer agencies might use the synthesis to guide the establishment of effective customer-focused transit. The purpose of this report is to document the experiences of selected public transportation agencies in developing and implementing customer service programs. The synthesis examines the effectiveness of certain customer-focused activities in the categories of general interaction between the customer and the agency, obtaining and using customer input, involving employees in customer-focused public transportation, and achieving customer satisfaction. It details specific programs in the case studies of two public transportation agencies.

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Transportation Research Board

Published Date

ISBN 10

030906922X

ISBN 13

9780309069229

Counseling and Psychotherapy Theories in Context and Practice

Skills, Strategies, and Techniques

By: John Sommers-Flanagan,Rita Sommers-Flanagan

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Counseling and Psychotherapy Theories in Context and Practice

Skills, Strategies, and Techniques

By: John Sommers-Flanagan,Rita Sommers-Flanagan

Apply the major psychotherapy theories into practice with this comprehensive text Counseling and Psychotherapy Theories in Context and Practice: Skills, Strategies, and Techniques, 2nd Edition is an in-depth guide that provides useful learning aids, instructions for ongoing assessment, and valuable case studies. More than just a reference, this approachable resource highlights practical applications of theoretical concepts, covering both theory and technique with one text. Easy to read and with engaging information that has been recently revised to align with the latest in industry best practices, this book is the perfect resource for graduate level counseling theory courses in counselor education, marriage and family therapy, counseling psychology, and clinical psychology. Included with each copy of the text is an access code to the online Video Resource Center (VRC). The VRC features eleven videos—each one covering a different therapeutic approach using real therapists and clients, not actors. These videos provide a perfect complement to the book by showing what the different theories look like in practice. The Second Edition features: New chapters on Family Systems Theory and Therapy as well as Gestalt Theory and Therapy Extended case examples in each of the twelve Theory chapters A treatment planning section that illustrates how specific theories can be used in problem formulation, specific interventions, and potential outcomes assessment Deeper and more continuous examination of gender and cultural issues An evidence-based status section in each Theory chapter focusing on what we know from the scientific research, with the goal of developing critical thinking skills A new section on Outcome Measures that provides ideas on how client outcomes can be tracked using practice-based evidence Showcasing the latest research, theory, and evidence-based practice in an engaging and relatable style, Counseling and Psychotherapy Theories in Context and Practice is an illuminating text with outstanding practical value.

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Page Count

592

Publisher

John Wiley & Sons

Published Date

ISBN 10

1119087910

ISBN 13

9781119087915

It's All about Customers!

The Perfect Way to Grow Your Business Through Marketing, Sales and Service

By: John Frazer-Robinson

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It's All about Customers!

The Perfect Way to Grow Your Business Through Marketing, Sales and Service

By: John Frazer-Robinson

For businesses of all sizes and budgets, this text explains how to tap into "marketing miracles" and gain a leading edge in competitive markets. It's all about Customers! offers to show how to turn organizations into customer-driven businesses and make sales go up as costs go down.

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Page Count

216

Publisher

Kogan Page Publishers

Published Date

ISBN 10

0749430737

ISBN 13

9780749430733

Strategic Operations Management

By: Steve Brown,Richard Lamming,John Bessant,Peter Jones

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Strategic Operations Management

By: Steve Brown,Richard Lamming,John Bessant,Peter Jones

This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer. Services are therefore seen as key and are integrated throughout the material in each chapter. Manufacturing, service supply and other key factors are all shown to be in place. In an era where companies are fond of talking about core competences but still struggle to understand their operations, this is an important for academics and practitioners alike. Only when managers understand their operations will they be able to leverage them into any sort of capabilities that will lead to competitive advantage. Online tutor resource materials accompany the book.

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Page Count

427

Publisher

Routledge

Published Date

ISBN 10

1136362312

ISBN 13

9781136362316

Mastering Technical Sales: The Sales Engineer’s Handbook, Third Edition

By: John Care,Aron Bohlig

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Mastering Technical Sales: The Sales Engineer’s Handbook, Third Edition

By: John Care,Aron Bohlig

Every high-tech sales team today has technical pros on board to “explain how things work,” and this success-tested training resource is written just for them. This newly revised and expanded third edition of an Artech House bestseller offers invaluable insights and tips for every stage of the selling process. This third edition features a wealth of new material, including new chapters on business-driven discovery, white boarding, trusted advisors, and calculating ROI. This invaluable book equips new sales engineers with powerful sales and presentation techniques that capitalize on their technical background—all spelled out step-by-step by a pair of technical sales experts with decades of eye-popping, industry-giant success under their belt.

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407

Publisher

Artech House

Published Date

ISBN 10

1608077446

ISBN 13

9781608077441

Offshoring Opportunities

Strategies and Tactics for Global Competitiveness

By: John Berry

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Offshoring Opportunities

Strategies and Tactics for Global Competitiveness

By: John Berry

offshoring opportunities is on target for today's marketplace "This book provides a much needed framework for offshoring that supports making sound business decisions in this area, and it can help guide the management of the resulting offshore relationship in an efficient and effective manner. John brings clarity and structure to this broad and complex subject." -Jim Maloney Chief Security Executive Corillian Corporation "An extremely well-written and researched book. Starts with a good background on the political and cultural implications of offshoring and proceeds to provide an invaluable guide to take the reader through the sourcing decision and how to make it." -Charly Paelinck Vice President of Application Development Harrah's Casino "We evaluate many different offshoring and site selection decisions each year for our clients, and I encourage every executive faced with these quandaries to consider the strategies discussed in this book. Offshoring Opportunities can be used as a practical review before investing millions, and it may just help you avoid several unintended consequences." -Jay Doherty Principal Mercer Human Resource Consulting

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272

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471773646

ISBN 13

9780471773641

Helping the Client

A Creative Practical Guide

By: John Heron

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Helping the Client

A Creative Practical Guide

By: John Heron

Praise for First Edition `A wonderful book. John Heron's writing is clear and his depth of counselling experience is evident. He tackles the immense and difficult issues of responsibility and power within a helping relationship with great sensitivity and insight'- Clinical Psychology Forum `Those who claim to have counselling among their skills should read this book and reflect on their own practice. This would in itself be a growth experience for many'- British Journal of Psychiatry `The author rewards one with a wealth of interventions which are, as the subtitle suggests, very creative but also very practical'- Nursing Times H

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294

Publisher

SAGE

Published Date

ISBN 10

0761972897

ISBN 13

9780761972891

The QFD Handbook

By: Jack B. ReVelle,John W. Moran,Charles A. Cox

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The QFD Handbook

By: Jack B. ReVelle,John W. Moran,Charles A. Cox

Das Konzept des Quality Function Deployment (QFD) setzt mit Hilfe einer Reihe von Matrizen Kundenwünsche in Konstruktions- oder Designerfordernisse um. Die Konstruktions- und Designerfordernisse wiederum werden umgesetzt in Produkt- bzw. Teilprodukteigenschaften, die ihrerseits wieder auf Produktionsprozesse und anschließend auf spezielle Prozeß- und Steuerungsmechanismen übertragen werden. Dieses Buch wendet das QFD Konzept auf eine Reihe von unternehmerischen Schlüsselthemen an, die bislang unbehandelt geblieben sind, wie z. B. ISO9000, Service Design, Robust Design und Software Design. Das Buch wird mit Begleitdiskette geliefert, die mit der entsprechenden QFD Software ausgestattet ist. (11/97)

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468

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471173819

ISBN 13

9780471173816

Health Care Marketing: Tools and Techniques

Tools and Techniques

By: John L. Fortenberry Jr.

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Health Care Marketing: Tools and Techniques

Tools and Techniques

By: John L. Fortenberry Jr.

Health Care Marketing: Tools and Techniques provides the reader with essential tips, strategies, tools and techniques for successful marketing in the health care industry. Complete with summary questions and learning objectives, this book is a must-have resource for anyone interested in health care marketing. Important Notice: The digital edition of this book is missing some of the images or content found in the physical edition.

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Page Count

336

Publisher

Jones & Bartlett Publishers

Published Date

ISBN 10

1449656196

ISBN 13

9781449656195

Strategies for Protecting National Critical Infrastructure Assets

A Focus on Problem-Solving

By: John Sullivant

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Strategies for Protecting National Critical Infrastructure Assets

A Focus on Problem-Solving

By: John Sullivant

Strategies for Protecting National Critical Infrastructure Assets eases the research burden, develops investigative protocols, and pulls together data into a comprehensive and practical guide, to help the serious reader understand advanced concepts and techniques of risk assessment with an emphasis on meeting the security needs of the critical national infrastructure. The text is divided into five major sections, which are further broken down by individual chapters, each addressing one element of risk assessment as well as focusing attention on applying the risk assessment methodology to a particular industry. This book establishes a new and acceptable approach for conducting risk assessments in a high-risk world. Helps the reader to understand advanced concepts and techniques of risk assessment Provides a quick, reliable, and practical "briefcase" reference to use in the office as well as on the road Introduces the elements of the risk assessment process by defining its purpose and objectives, describing the behavioural and physical sciences, the techniques employed in the process, and the measurement and evaluation tools and standards used to perform an objective risk assessment.

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662

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471799262

ISBN 13

9780471799269

Managing Knock Your Socks Off Service

By: Chip Bell,Ron Zemke,John Bush

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Managing Knock Your Socks Off Service

By: Chip Bell,Ron Zemke,John Bush

You may have your industry’s most prolific product or service in the marketplace, but your customers’ loyalty and checkbooks will only go as far as your customer service will allow. In the end, customers will not recognize the minor advantages of your superior product, but poor customer service will stand out like the Vegas strip on a moonless night. So the most vital question any manager or business owner can ask themselves today is, how well are you training, coaching, and supporting your company’s frontline employees?The invaluable, must-have Managing Knock Your Socks Off Service shows managers and supervisors how to: • Find and retain service-oriented people • Understand customer needs, expectations, and desires • Build a service vision • Design a user-friendly service delivery process • Involve and inspire employees • Recognize and reward good performance Fully updated with new chapters on: learning from lost customers; inciting passion and incentivizing service; fostering trust; and delivering great customer experiences online, this indispensable resource provides absolutely everything managers need to ensure their frontline employees become their company's biggest asset.

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Page Count

250

Publisher

AMACOM

Published Date

ISBN 10

0814432050

ISBN 13

9780814432051

Measuring Marketing

The 100+ Essential Metrics Every Marketer Needs, Third Edition

By: John Davis

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Measuring Marketing

The 100+ Essential Metrics Every Marketer Needs, Third Edition

By: John Davis

The demands of a more dynamic, globalized business world have led to sophisticated methods for quantifying marketing success. This informative guide defines and explains the use of more than 110 key marketing metrics for the success of your business. In eleven focused sections, this resource makes otherwise complex topics understandable. Written for marketing professionals accountable for measurable results as well as senior executives who need a firm understanding of marketing’s impact on a business or product line, it clearly explains the metrics that you can use to measure marketing. Along the way, you'll be introduced to a variety of important analytical tools, from brand, customer, and sales metrics to advertising, price, and distributions metrics. And with the addition of new examples and metrics—including significant updates to the online/digital/social area— Measuring Marketing, Third Edition will put you in a better position to excel at this difficult endeavor.

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Page Count

392

Publisher

Walter de Gruyter GmbH & Co KG

Published Date

ISBN 10

1501507303

ISBN 13

9781501507304

Invited Killers

The Growing Liability of Property Owners to Crime Victims

By: John P. Ludington

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Invited Killers

The Growing Liability of Property Owners to Crime Victims

By: John P. Ludington

Book Description: This is the story of the most dramatic legal development of the last one hundred years—the growing liability of real property owners or occupiers to crime victims. The Invited Killers of the title are "invited" by lax premises security, and they are not only killers but predators of every kind, including rapists, abductors, and armed robbers. The heroes of the book are the lawyers who try the cases when the criminals sue the property owners for their injuries. The cases are surveyed, but the main cases are discussed in detail, with all the courtroom thrust and parry that led to the decisions forming this volatile area of law. Written by a veteran legal observer and researcher, this book is rich in detail, broad in scope, prescient as to the future, highly readable, and full of surprises! John P. Ludington has written extensively about premises liability in the 3-volume Premises Liability 2d and the monthly Premises Liability Alert, and has edited books by leading lawyers like Jacob Stein, who represented Monica Lewinsky, and legendary Chicago litigator Jerome

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Page Count

222

Publisher

iUniverse

Published Date

ISBN 10

0595011551

ISBN 13

9780595011551

Intelligent Innovation

Four Steps to Achieving a Competitive Edge

By: John A. Cogliandro

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Intelligent Innovation

Four Steps to Achieving a Competitive Edge

By: John A. Cogliandro

This volume explains the importance of the application of innovation throughout the lifecycle of a product or service, from initial development to end of line customer delivery.

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252

Publisher

J. Ross Publishing

Published Date

ISBN 10

1932159614

ISBN 13

9781932159615

Competitive Strategies for Service Organisations

By: Neil Botten,John McManus

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Competitive Strategies for Service Organisations

By: Neil Botten,John McManus

After fifteen fearsome years on the page, Horrible Histories are coming to the small screen with all the nasty bits intact. Twelve classic Horrible Histories are being reissued with a tie-in covr. In Savage Stone Age readers discover: What Stone Age people used instead of toilet paper and why a hole in the skull is good for headaches

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Page Count

356

Publisher

Purdue University Press

Published Date

ISBN 10

155753196X

ISBN 13

9781557531964

Algorithms for Data Science

By: Brian Steele,John Chandler,Swarna Reddy

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Algorithms for Data Science

By: Brian Steele,John Chandler,Swarna Reddy

This textbook on practical data analytics unites fundamental principles, algorithms, and data. Algorithms are the keystone of data analytics and the focal point of this textbook. Clear and intuitive explanations of the mathematical and statistical foundations make the algorithms transparent. But practical data analytics requires more than just the foundations. Problems and data are enormously variable and only the most elementary of algorithms can be used without modification. Programming fluency and experience with real and challenging data is indispensable and so the reader is immersed in Python and R and real data analysis. By the end of the book, the reader will have gained the ability to adapt algorithms to new problems and carry out innovative analyses. This book has three parts:(a) Data Reduction: Begins with the concepts of data reduction, data maps, and information extraction. The second chapter introduces associative statistics, the mathematical foundation of scalable algorithms and distributed computing. Practical aspects of distributed computing is the subject of the Hadoop and MapReduce chapter.(b) Extracting Information from Data: Linear regression and data visualization are the principal topics of Part II. The authors dedicate a chapter to the critical domain of Healthcare Analytics for an extended example of practical data analytics. The algorithms and analytics will be of much interest to practitioners interested in utilizing the large and unwieldly data sets of the Centers for Disease Control and Prevention's Behavioral Risk Factor Surveillance System.(c) Predictive Analytics Two foundational and widely used algorithms, k-nearest neighbors and naive Bayes, are developed in detail. A chapter is dedicated to forecasting. The last chapter focuses on streaming data and uses publicly accessible data streams originating from the Twitter API and the NASDAQ stock market in the tutorials. This book is intended for a one- or two-semester course in data analytics for upper-division undergraduate and graduate students in mathematics, statistics, and computer science. The prerequisites are kept low, and students with one or two courses in probability or statistics, an exposure to vectors and matrices, and a programming course will have no difficulty. The core material of every chapter is accessible to all with these prerequisites. The chapters often expand at the close with innovations of interest to practitioners of data science. Each chapter includes exercises of varying levels of difficulty. The text is eminently suitable for self-study and an exceptional resource for practitioners.

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Page Count

438

Publisher

Springer

Published Date

ISBN 10

3319457977

ISBN 13

9783319457970

British Banking

A Guide to Historical Records

By: John Orbell

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British Banking

A Guide to Historical Records

By: John Orbell

This substantially expanded new edition of the Guide to the Historical Records of British Banking contains details of over 700 archive collections held in local record offices, university and local libraries and of course, banks. This monumental reference work facilitates a wider knowledge and understanding of the history of British finance.

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674

Publisher

Taylor & Francis

Published Date

ISBN 10

1351954687

ISBN 13

9781351954686

Leveraging Web Services

Planning, Building, and Integration for Maximum Impact

By: John Edwards

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Leveraging Web Services

Planning, Building, and Integration for Maximum Impact

By: John Edwards

Web services are a group of closely related, emerging technologies based on an open, Internet-centric infrastructure. They are the driving force that makes corporate portals work, and the best, most economic way of making content and services available to everyone within a corporation, as well as all of its suppliers and customers. And web services is the only area of IT seeing any increase in spending over the foreseeable future. Leveraging Web Services helps CEOs, CIOs, CTOs, and senior managers understand how web services can be applied to their own organizations. The book uses case studies and interviews to take readers inside top real-world enterprises that have conceptualized, developed, and implemented this new technology. From stock quotes, content syndication and mapping services, to payroll management, business intelligence, shipping and logistics and other applications, making the most of web services can open up huge possibilities. Featuring examples from Oracle, Microsoft, Sun Microsystems, Procter & Gamble, and Amazon.com, Leveraging Web Services offers a compelling examination of how the technology can be used for superior results.

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236

Publisher

Amacom Books

Published Date

ISBN 10

0814471951

ISBN 13

9780814471951

The Customer-Funded Business

Start, Finance, or Grow Your Company with Your Customers' Cash

By: John Mullins

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The Customer-Funded Business

Start, Finance, or Grow Your Company with Your Customers' Cash

By: John Mullins

Who needs investors? More than two generations ago, the venture capital community – VCs, business angels, incubators and others – convinced the entrepreneurial world that writing business plans and raising venture capital constituted the twin centerpieces of entrepreneurial endeavor. They did so for good reasons: the sometimes astonishing returns they've delivered to their investors and the astonishingly large companies that their ecosystem has created. But the vast majority of fast-growing companies never take any venture capital. So where does the money come from to start and grow their companies? From a much more agreeable and hospitable source, their customers. That's exactly what Michael Dell, Bill Gates and Banana Republic's Mel and Patricia Ziegler did to get their companies up and running and turn them into iconic brands. In The Customer Funded Business, best-selling author John Mullins uncovers five novel approaches that scrappy and innovative 21st century entrepreneurs working in companies large and small have ingeniously adapted from their predecessors like Dell, Gates, and the Zieglers: Matchmaker models (Airbnb) Pay-in-advance models (Threadless) Subscription models (TutorVista) Scarcity models (Vente Privee) Service-to-product models (GoViral) Through the captivating stories of these and other inspiring companies from around the world, Mullins brings to life the five models and identifies the questions that angel or other investors will – and should! – ask of entrepreneurs or corporate innovators seeking to apply them. Drawing on in-depth interviews with entrepreneurs and investors who have actually put these models to use, Mullins goes on to address the key implementation issues that characterize each of the models: when to apply them, how best to apply them, and the pitfalls to watch out for. Whether you're an aspiring entrepreneur lacking the start-up capital you need, an early-stage entrepreneur trying to get your cash-starved venture into take-off mode, an intrapreneur seeking funding within an established company, or an angel investor or mentor who supports high-potential ventures, this book offers the most sure-footed path to starting, financing, or growing your venture. John Mullins is the author of The New Business Road Test and, with Randy Komisar, the widely acclaimed Getting to Plan B.

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309

Publisher

John Wiley & Sons

Published Date

ISBN 10

1118879139

ISBN 13

9781118879139

Quality Function Deployment and Lean Six Sigma Applications in Public Health

By: Grace L. Duffy,John W. Moran

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Quality Function Deployment and Lean Six Sigma Applications in Public Health

By: Grace L. Duffy,John W. Moran

The public health industry has recognized the value of continuous improvement. Quality Improvement (QI) teams are engaged across the country in identifying root causes of the issues which prevent us from providing the best public health services to communities and individuals. The tools of quality, when used effectively, will truly make a difference in the public’s health. It is time to take a more advanced approach for cross functional and long-term improvements that will achieve the systems level results the public deserves. The purpose of this book is to introduce the concepts embedded in Quality Function Deployment (QFD) and Lean Six Sigma to help Public Health professionals in their implementation of quality improvement within their agencies. The tools and techniques of QFD and Lean Six Sigma can help problem solving teams by providing insight into customer needs and wants, the design and development of customer centric processes, and mapping value streams. Both QFD and Lean Six Sigma focus on doing the most with the resources we have. The methods in this text are the next step to harness the energy, enthusiasm, hard work, and dedication of our public health workforce to make a lasting difference. By effectively expanding the use of QI tools and techniques, we can, and will, improve our nation’s health and the health of the many communities we serve.

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225

Publisher

Quality Press

Published Date

ISBN 10

0873891902

ISBN 13

9780873891905

Prestashop 1.3 Beginner's Guide

Build and Customize Your Online Store with this Speedy, Lightweight E-commerce Solution

By: John Horton

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Prestashop 1.3 Beginner's Guide

Build and Customize Your Online Store with this Speedy, Lightweight E-commerce Solution

By: John Horton

Build and customize your online store with this speedy, lightweight e-commerce solution.

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466

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Packt Publishing Ltd

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ISBN 10

1849511152

ISBN 13

9781849511155

How to Design & Implement a Results-oriented Variable Pay System

By: John G. Belcher

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How to Design & Implement a Results-oriented Variable Pay System

By: John G. Belcher

Variable pay systems are widely used as alternatives to traditional compensation programs. Now a recognized expert offers a timely examination of variable pay basics, the latest trends, and creative options. Readers will discover how to: * gain a competitive advantage through variable pay plans * create or redesign a system to meet an organization's particular needs * evaluate traditional plans versus the three types of variable pay plans * organize and prepare a launch team * implement a complete 19-step process The guide's practical slant is enhanced by numerous formulas, examples, and graphs that demonstrate how variable pay can yield impressive gains in productivity."

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264

Publisher

Amacom Books

Published Date

ISBN 10

0814402968

ISBN 13

9780814402962

Charles Schwab

How One Company Beat Wall Street and Reinvented the Brokerage Industry

By: John Kador

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Charles Schwab

How One Company Beat Wall Street and Reinvented the Brokerage Industry

By: John Kador

Schwab's revolutionary approach to success in the face of adversity Since its founding in 1973, Schwab has led the full-brokerage market by stressing customer service. Today, Schwab has established itself as a company with a unique identity: old-fashioned integrity meets technology-empowered financial services. Charles Schwab tells the compelling story of this organization's uncanny ability to reinvent itself around an unchanging set of core values. This book is organized into five sections, each representing a critical juncture for the company when it was forced to reinvent itself or be consumed. Along the way, Kador highlights Schwab's immutable laws, direct from the Chairman and CEO: 1) Create a cause, not a business; 2) the corporate vision is only as good as the values of its culture; 3) welcome upheaval. In the whirlwind economic environment we currently face, Charles Schwab provides readers with valuable lessons on how businesses can survive and thrive in any situation.

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338

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471434310

ISBN 13

9780471434313

Lean Production for Competitive Advantage

A Comprehensive Guide to Lean Methodologies and Management Practices, Second Edition

By: John Nicholas

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Lean Production for Competitive Advantage

A Comprehensive Guide to Lean Methodologies and Management Practices, Second Edition

By: John Nicholas

Lean Production for Competitive Advantage: A Comprehensive Guide to Lean Methodologies and Management Practices, Second Edition introduces Lean philosophy and illustrates the effective application of Lean tools with real-world case studies. From fundamental concepts to integrated planning and control in pull production and the supply chain, the text provides a complete introduction to Lean production. Coverage includes small batch production, setup reduction, pull production, preventive maintenance, standard work, as well as synchronizing and scheduling Lean operations. Detailing the key principles and practices of Lean production, the text also: Illustrates effective implementation techniques with case studies from a range of industries. Includes questions and completed problems in each chapter. Explains how to effectively partner with suppliers and employees to achieve productivity goals Designed for students who have a basic foundation in production and operations management, the text provides a thorough understanding of the principles of Lean. It also offers practical know-how for implementing a culture of continuous improvement on the shop floor and in the office, creating a heightened sense of responsibility in all stakeholders, and enhancing productivity and efficiency to improve the bottom line. In this second edition, the author addresses management’s role in Lean production. Early observers of Japanese methods focused on the shop floor to see amazing things unlike anything practiced elsewhere. And the thinking was, if the "methods" could be adopted by companies elsewhere, those companies would experience the success of the Japanese. What the early observers hadn’t considered were dramatic differences in the way those companies were managed, both daily and strategically. The "management side" of Lean production is addressed in two new chapters, one devoted to daily management, the other to strategy deployment. Additionally, there is a new chapter that addresses breakthrough improvement and an approach to achieving it called Production Preparation Process. Every chapter has been revised and expanded to better tell the story of Lean production—its history, applications, practices, and methods.

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613

Publisher

CRC Press

Published Date

ISBN 10

149878089X

ISBN 13

9781498780896

Fundamentals of Supply Chain Management

Twelve Drivers of Competitive Advantage

By: John T. Mentzer

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Fundamentals of Supply Chain Management

Twelve Drivers of Competitive Advantage

By: John T. Mentzer

Author of the bestselling text Supply Chain Management, John T. Mentzer's companion book Fundamentals of Supply Chain Management: Twelve Drivers of Competitive Advantage has been developed as a supplemental text for any course dealing with strategy and supply chains. Written in an entertaining, accessible style, Mentzer identifies twelve drivers of competitive advantage as clear strategic points managers can use in their companies. Research from more than 400 books, articles, and papers, as well as interviews with over fifty executives in major global companies, inform these twelve drivers. The roles of all of the traditional business functions—marketing, sales, logistics, information systems, finance, customer services, and management—in supply chain management are also addressed.

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305

Publisher

SAGE Publications

Published Date

ISBN 10

1452222142

ISBN 13

9781452222141

The Key

By: John W. Turner

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The Key

By: John W. Turner

My life stunk. I had never gotten a break. If it could go wrong, it had gone wrong. I was on the fast track to nowhere... Then I met Al. As one man approaches fifty, he takes a look back at the years riddled with disappointment, heartache, unfulfilled dreams, and hopelessness. He's a prisoner to his own existence, allowing fear and his victim mentality to keep him from pursuing the life he's always wanted. But just when it seems that each day is the same monotonous routine, he meets Al and has an unexpected encounter that will turn his life upside down. When Al offers him The Key to his mansion, this man must decide if it's a risk worth taking. Is it really free, or are there strings attached to this seemingly too-good-to-be-true offer? Who is this mysterious Al? What secrets does his house hold, and why is he trying to give it away? In his new book, The Key, John W. Turner takes readers on tour of this extraordinary home, using this allegory of the Father's house to reveal the invitation extended to each and every person. Readers will be spellbound as they too explore the rooms of the mansion, discovering the reality of God's character and the blessings he wants to bestow, if we allow him.

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202

Publisher

Tate Publishing

Published Date

ISBN 10

1615663509

ISBN 13

9781615663507

Information Technology Outsourcing Transactions

Process, Strategies, and Contracts

By: John K. Halvey,Barbara Murphy Melby

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Information Technology Outsourcing Transactions

Process, Strategies, and Contracts

By: John K. Halvey,Barbara Murphy Melby

A completely revised update of the First Edition, this book focuses exclusively on outsourcing information technology such as data processing, computer systems, and specialized software programs essentially an intellectual property transaction. It covers, among other topics, licensing and software development agreements, sales of tangible assets, human resources management, and more.

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Page Count

649

Publisher

John Wiley & Sons

Published Date

ISBN 10

0471746177

ISBN 13

9780471746171

Book's by John Tomer

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