This textbook offers a fully integrated approach to the theory and practice of service management, exploring the operational dynamics, management issues and business models deployed by service firms. It builds on recent developments in service science as an interdisciplinary research area with emphasis on integration, adaptability, optimization, sustainability and rapid technological adoption. The book explores seven fundamental processes that are key to successfully managing service businesses, helping students gain insights into: how to manage service businesses, with coverage of both small firms and large transnationals service business models, operations and productivity managing service employees how service firms engage in product and process innovation marketing, customers and service experiences internationalization of service businesses the ongoing servitization of manufacturing This unique textbook is an ideal resource for upper undergraduate and postgraduate students studying service businesses and practitioners.
As the twenty-first century begins, significant changes are occurring in the way that services and goods are produced and consumed. One of the key drivers of this change is information and communications technology (ICT). It has transformed the role of space and time in patterns of economic development, in the rise of globalization and in the scale and structure of organizations. ICT has therefore accelerated the process of continual change and evolution that is the hallmark of both the capitalist economy and of organizations. Giving a student-friendly account of the diversity of theoretical perspectives, this outstanding book aids understanding the evolving economic geography of advanced capitalist economies. A series of detailed firm and employees' case studies from Europe, North America and the Asia Pacific, are used to inform useful theoretical case studies, which also investigate the significance of increased blurring of the lines between services and manufacturing functions in the production and consumption process.
Design is central to every service or good produced, sold and consumed. Manufacturing and service companies located in high cost locations increasingly find it difficult to compete with producers located in countries such as India and China. Companies in high-cost locations either have to shift production abroad or create competitive advantage through design, innovation, brand and the geographic distribution of tasks rather than price. Design Economies and the Changing World Economy provides the first comprehensive account of the relationship between innovation, design, corporate competitiveness and place. Design economies are explored through an analysis of corporate strategies, the relationship between product and designer, copying and imitation including nefarious learning, design and competitiveness, and design-centred regional policies. The design process plays a critical role in corporate competitiveness as it functions at the intersection between production and consumption and the interface between consumer behaviour and the development and design of products. This book focuses on firms, individuals, as well as national policy, drawing attention to the development of corporate and nation based design strategies that are intended to enhance competitive advantage. Increasingly products are designed in one location and made in another. This separation of design from the place of production highlights the continued development of the international division of labour as tasks are distributed in different places, but blended together to produce design-intensive branded products. This book provides a distinctive analysis of the ways in which companies located in developed market economies compete on the basis of design, brand and the geographic distribution of tasks. The text contains case studies of major manufacturing and service companies and will be of valuable interest to students and researchers interested in Geography, Economics and Planning.
Applied Climatology: A Study of Atmospheric Resources focuses on the management of the atmosphere as a resource. The book first discusses the atmospheric system, including atmospheric circulation and energy in the system. The text then examines the variable atmosphere. Scale variability, climatic change, air pollution, and hazards and extremes are considered. The book also focuses on weather and human behavior. Human biometeorology and climatic determinism; climate and comfort; weather and society; and climate and health are discussed. The text also describes the impacts of extreme events, including tropical cyclones, local storms, cumulative hazards, and climatic change and world food production. The selection also focuses on the effects of weather on daily human activities, including leisure and recreation, construction industry, retailing, utilities, and agriculture. The text then highlights weather forecasting and management of atmospheric resources. Types and methods of forecasting; accuracy and reliability of forecasts; dissemination and application of weather forecasts; weather and climate modification; and role of meteorologists are discussed. The book is a good source of information for readers interested to study the atmosphere as a resource.
I am unaware of any textbook which provides such comprehensive coverage of the field and doubt that this work will be surpassed in the foreseeable future, if ever!' From the foreword by Robert C. Moellering, Jr., M.D, Shields Warren-Mallinckrodt Professor of Medical Research, Harvard Medical School, USA Kucers' The Use of Antibiotics is the leading major reference work in this vast and rapidly developing field. More than doubled in length compared to the fifth edition, the sixth edition comprises 3000 pages over 2-volumes in order to cover all new and existing therapies, and emerging drugs not yet fully licensed. Concentrating on the treatment of infectious diseases, the content is divided into 4 sections: antibiotics, anti-fungal drugs, anti-parasitic drugs and anti-viral drugs, and is highly structured for ease of reference.Within each section, each chapter is structured to cover susceptibility, formulations and dosing (adult and paediatric), pharmacokinetics and pharmacodynamics, toxicity and drug distribution, detailed discussion regarding clinical uses, a feature unique to this title. Compiled by an expanded team of internationally renowned and respected editors, with a vast number of contributors spanning Europe, Africa, Asia, Australia, South America, the US and Canada, the sixth edition adopts a truly global approach. It will remain invaluable for anyone using antimicrobial agents in their clinical practice and provides in a systematic and concise manner all the information required when treating infections requiring antimicrobial therapy. Kucers' The Use of Antibiotics is available free to purchasers of the books as an electronic version on line or on your desktop: It provides access to the entire 2-volume print material It is fully searchable, so you can find the relevant information you need quickly Live references are linked to PubMed referring you to the latest journal material Customise the contents - you can highlight sections and make notes Comments can be shared with colleagues/tutors for discussion, teaching and learning The text can also be reflowed for ease of reading Text and illustrations copied will be automatically referenced to Kucers' The Use of Antibiotics
Two generations have passed since the publication of Wilma Dykeman’s landmark environmental history, The French Broad. In Through the Mountains: The French Broad River and Time, John Ross updates that seminal book with groundbreaking new research. More than the story of a single river, Through the Mountains covers the entire watershed from its headwaters in North Carolina’s Blue Ridge and the Great Smoky Mountains to its mouth in Knoxville, Tennessee. The French Broad watershed has faced new perils and seen new discoveries since 1955, when The French Broad was published. Geologists have learned that the Great Smoky Mountains are not among the world’s oldest as previously thought; climatologists and archaeologists have traced the dramatic effects of global warming and cooling on the flora, fauna, and human habitation in the watershed; and historians have deepened our understanding of enslaved peoples once thought not to be a part of the watershed’s history. Even further, this book documents how the French Broad and its tributaries were abused by industrialists, and how citizens fought to mitigate the pollution. Through the Mountains also takes readers to notable historic places: the hidden mound just inside the gate of Biltmore where Native Americans celebrated the solstices; the once-secret radio telescope site above Rosman where NASA eavesdropped on Russian satellites; and the tiny hamlet of Gatlinburg where Phi Beta Phi opened its school for mountain women in 1912. Wilma Dykeman once asked what the river had meant to the people who lived along it. In the close of Through the Mountains, Ross reframes that question: For 14,000 years the French Broad and its tributaries have nurtured human habitation. What must we start doing now to ensure it will continue to nourish future generations? Answering this question requires a knowledge of the French Broad’s history, an understanding of its contemporary importance, and a concern for the watershed’s sustainable future. Through the Mountains fulfills these three criteria, and, in many ways, presents the larger story of America’s freshwater habitats through the incredible history of the French Broad.
In The Vacant See in Early Modern Rome John M. Hunt offers a social history of the papal interregnum from 1559 to 1655. The study concentrates on the Roman people’s relationship with their sacred ruler. Using criminal sources from the Archivio di Stato di Roma and Vatican sources, Hunt emphasizes the violent and tumultuous nature of the lapse in papal authority that followed the pope’s death. The vacant see was a time in which Romans of modest social backgrounds claimed unprecedented power. From personal acts of revenge to collective protests staged at the Capitol Hill and citywide discussions of the papal election the vacant see provided Romans with a unique opportunity for political involvement in an age of omnipresent hierarchy.
Philosophers and historians often treat fundamental concepts like equality as if they existed only as fixed ideas found solely in the canonical texts of civilization. In Crafting Equality, Celeste Michelle Condit and John Louis Lucaites argue that the meaning of at least one key word—equality—has been forged in the day-to-day pragmatics of public discourse. Drawing upon little studied speeches, newspapers, magazines, and other public discourse, Condit and Lucaites survey the shifting meaning of equality from 1760 to the present as a process of interaction and negotiation among different social groups in American politics and culture. They make a powerful case for the critical role of black Americans in actively shaping what equality has come to mean in our political conversation by chronicling the development of an African-American rhetorical community. The story they tell supports a vision of equality that embraces both heterogeneity and homogeneity as necessary for maintaining the balance between liberty and property. A compelling revision of an important aspect of America's history, Crafting Equality will interest anyone wanting to better understand the role public discourse plays in affecting the major social and political issues of our times. It will also interest readers concerned with the relationship between politics and culture in America's increasingly multi-cultural society.
The Geography of the World Economy provides an in-depth and stimulating introduction to the 'globalization' of the world economy. The book offers a consideration of local, regional, national and global economic development over the long historical term. The theory and practice of economic and political geography provide a basis for understanding the interactions within and among the developed and developing countries of the world. Illustrated in colour throughout, this new edition has been completely reworked and updated to take account of the substantial changes in the world economy, and includes a new chapter on services. It is ideal for upper level university undergraduates and for post-graduates in a variety of specializations including geography, economics, political science, international relations and global studies.
When their country calls, Texas Aggies go to war. From the Spanish-American War and World War I to Operation Iraqi Freedom, Aggies have been in the forefront of America’s armed forces, producing more officers than any other school outside the service academies. More than 20,000 Texas Aggies served in World War II, for instance, including more than 14,000 as commissioned officers. Trained in leadership and the knowledge required for warfare, Aggies have served with distinction in all branches of the military service. In this first-ever compilation of the impressive war record of Texas Aggies, stories of individual soldiers, airmen, sailors, and marines are displayed with an abundance of statistics, maps, and tables. These narratives include • First-person accounts of Aggie heroism in battle in all the wars in which A&M former students have fought; • The horrific experiences of some of the eighty-seven Aggies who were stationed at Corregidor and Bataan; • The perils of five Aggies who participated in the raid over Tokyo with Jimmie Doolittle; • The heroics of the seven Medal of Honor recipients from Texas A&M during World War II; • James Earl Rudder’s leadership of the Ranger assault at Normandy on D-Day; • Examples of vigorous support and devotion to duty given by Aggies in Korea, Vietnam, and the Middle East. Texas Aggies Go to War celebrates the school’s distinctive Corps of Cadets and its military contributions while honoring the individual sacrifices of its members. Those who fought and those who remember them will find here a comprehensive account of the distinguished war record of this school. This book was initiated and sponsored by a group of former students who provided funding through the Texas A&M Foundation. All proceeds from the book will be used to benefit the Texas A&M Corps of Cadets.
An enlightening book--subtitled Resolving Family/Work Conflicts--that finally proves that the conflicts employees have between work and family do hinder overall productivity, and explains what employers can do to solve the problem. The author offers workable solutions including flexible work options, referral services and training programs, subsidized day-care, and job-sharing.
The book examines the origins of consultation, and the current changing approaches of the EU, UK governments, employers, and union bodies to the regulation of this aspect of employment relations. Particular attention is paid to the implementation of the new EU Directive on the Information and Consultation of Employees.
Wildlife Forensics: Methods and Applications provides an accessible and practical approach to the key areas involved in this developing subject. The book contains case studies throughout the text that take the reader from the field, to the lab analysis to the court room, giving a complete insight into the path of forensic evidence and demonstrating how current techniques can be applied to wildlife forensics. The book contains approaches that wildlife forensic investigators and laboratory technicians can employ in investigations and provides the direction and practical advice required by legal and police professionals seeking to gain the evidence needed to prosecute wildlife crimes. The book will bring together in one text various aspects of wildlife forensics, including statistics, toxicology, pathology, entomology, morphological identification, and DNA analysis. This book will be an invaluable reference and will provide investigators, laboratory technicians and students in forensic Science/conservation biology classes with practical guidance and best methods for criminal investigations applied to wildlife crime. Includes practical techniques that wildlife forensic investigators and laboratory technicians can employ in investigations. Includes case studies to illustrate various key methods and applications. Brings together diverse areas of forensic science and demonstrates their application specifically to the field of wildlife crime. Contains methodology boxes to lead readers through the processes of individual techniques. Takes an applied approach to the subject to appeal to both students of the subject and practitioners in the field. Includes a broad introduction to what is meant by 'wildlife crime', how to approach a crime scene and collect evidence and includes chapters dedicated to the key techniques utilized in wildlife investigations. Includes chapters on wildlife forensic pathology; zooanthropological techniques; biological trace evidence analysis; the importance of bitemark evidence; plant and wildlife forensics; best practices and law enforcement.
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