IT Essentials begins by discussing the importance of user documentation for computer systems. It describes the reasons for documentation and the different types. Determining user documentation requirements and the relevance of different types of user documentation is also covered. The book moves on to cover the occupational health and safety hazards and risks you might encounter in any workplace, and also discusses the skills required to identify and solve problems associated with health and safety hazards. The process of setting up Windows XP is covered in great detail. You are shown how to manage user accounts, set up printers and manage icons and folders. You are also shown how to customise the Windows desktop by changing background colours and activating screensavers. System maintenance tools such as Check Disk, Disk Cleanup, Disk Defragmenter and Scheduled Tasks are also covered. IT Essentials also introduces students to the skills required to diagnose computer faults and provides information on how to keep a computer running smoothly and virus free. This second edition of IT Essentials includes a new unit on training users. It also incorporates new material that covers copyright laws in respect of computer programs, including the penalties for infringing copyright laws, as well as software licenses.
The second edition of Client Support Essentials begins by discussing how changing information technology can benefit an organisation. The rapid change in computer technology is covered, and the book also looks at how significant and exciting change is also likely to occur in the near future. Hardware maintenance and replacement is covered later in the book. Students will learn how to install components such as sound cards, internal modems, CD/DVD drives, hard disks and memory. The installation of a motherboard and CPU is covered later in the book. Step-by-step maintenance procedures for common computer components is also covered. Client Support Essentials finishes with the topics of system security, user accounts and passwords, and data backup.
This book "discusses advanced features of software applications, a section which has been thoroughly expanded for this new edition, as well as software customisation, systems administration, client support, production of technical and training documentation, and researching and implementing new technology." --- back cover.
This book "has been written for the Microsoft Windows XP operating system and Microsoft Office 2003 users. It covers advanced features of software applications and customising Access to produce a working help desk package. Changing trends in information technology are discussed, as are issues relating to operating system changes and upgrades." - back cover.
Examines factors to consider when defining, specifying and evaluating the requirements for a system. Coursework covered includes preparation of proposals and requests, documentation of the user's information processing requirements, and providing solutions to satisfy the user's requrements. Written for module ITB415.
The SAGE Handbook of Conflict Communication: Integrating Theory, Research, and Practice is the first resource to synthesize key theories, research, and practices of conflict communication in a variety of contexts. Editors John Oetzel and Stella Ting-Toomey, as well as expert researchers in the field, emphasize constructive conflict management from a communication perspective which places primacy in the message as the focus of conflict research and practice.
Text for students of Certificate IV in IT- Client Suport (ICA40199) . Covers the competencies ICAITSO24B, ICAITSO25B, ICAITSO31B, ICAITUO18B, ICAITUO19B and ICAITSO28B. Discusses how an organisation can adapt to technological change and explains how to provide customised packages for clients, carry out basic system administration, design macros and templates and use standard diagnostic tests. Includes a disc, activities and an index. Hamilton teaches programming and operating systems in the TAFE Division of Swinburne University of Technology. Olekalns lectures in IT at the Torrens Valley Institute of TAFE, Rogers teaches at TAFE Colleges in NSW, Sutton is a freelance consultant in database programming and Wilson is a freelance consultant.
Written for the Windows 2000 operating system and Office XP users, it covers advanced software applications, customising software, client support, the production ot technical and training documentation, systems administration abd researching and implementing new technology. this book is one of a series for Certificate II, III and IV in the National Information Technology Training Package.
Completely updated and revised, this eleventh edition arms managers with the business tools they’ll need to succeed. The book presents managerial concepts and theory related to the fundamentals of planning, leading, organizing, and controlling with a strong emphasis on application. It offers new information on the changing nature of communication through technology. Focus is also placed on ethics to reflect the importance of this topic, especially with the current economic situation. This includes all new ethics boxes throughout the chapters. An updated discussion on the numerous legal law changes over the last few years is included as well. Managers will be able to think critically and make sound decisions using this book because the concepts are backed by many applications, exercises, and cases.
The management of organizational behavior is a critically important source of competitive advantage in today’s organizations. Managers must be able to capitalize on employees’ individual differences as jobs are designed, teams are formed, work is structured, and change is facilitated. This textbook, now in its third edition, provides its readers with the knowledge required to succeed as managers under these circumstances. In this book, John Wagner and John Hollenbeck make the key connection between theory and practice to help students excel as managers charged with the task of securing competitive advantage. They present students with a variety of helpful learning tools, including: • Coverage of the full spectrum of organizational behavior topics • Managerial models that are based in many instances on hundreds of research studies and decades of management practice – not the latest fad • Completely new introductory mini-cases and updated examples throughout the text to help students contextualize organizational behavior theory and understand its application in today’s business world This ideal book for upper-level undergraduate and postgraduate students of organizational behavior is written to motivate exceptional student performance and contribute to their lasting managerial success. Online resources, including PowerPoint slides and test banks, round out this essential resource for instructors and students of organizational behavior.
Nursing Leadership covers contemporary concepts in leadership and management and their application to nursing practice. In addition to covering the fundamentals, a wide range of current topics are addressed including: change management, contemporary approaches to nursing care delivery & health outcomes evaluation; developing & enhancing quality in nursing practice; research based practice; cultural change processes; shared governance; development & leadership of staff; quality of work life issues; quality work environments; and industrial relations. Nursing Leadership provides a fresh innovative approach to the topic and is designed to stimulate interest in theory and concepts as well as providing the reader with strategies that can be readily tested and applied in practice.
An accessible and practical discussion of organizational behavior In the newly updated third edition of Organizational Behavior, a team of accomplished educators delivers a multidimensional text that combines analysis, knowledge, personal development, and synthesis with useful pedagogical features that bring organizational behavior to life. This edition reconsiders organizational behavior from an interdisciplinary vantage point, showing students the interdependence of factors that explain human behavior. Frequently addressed organizational behavior subjects are considered from within an integrated framework and are employed to answer functionally relevant questions about why people behave the ways in which they do, as well as how to effectively influence and manage others.
A foundational text for the modern business student and an essential instructor resource, this book presents a thorough and comprehensive introduction to business ethics. Taking a strategic stakeholder approach—one that emphasizes how important it is to balance multiple stakeholders’ needs—students will develop the critical skills they need to analyze and solve complex ethical issues, while ensuring overall business success. The second edition retains Business Ethics’ strong balance of theory and practice, but incorporates several new features, including: Fresh cases ensuring students are exposed to the most topical real-world examples A global view, with examples from international and emerging markets, and coverage of ethical standards from around the world An expanded chapter on individual ethical decision-making, as well as a new chapter devoted to ethical theory A renewed emphasis on the popular boxed features with more integration of newer case studies, and the addition of "Emerging Market Business Ethics Insights" The latest data on business ethics and ethics related issues from a variety of reputable sources A comprehensive set of lecture slides, test questions, and instructor notes provide additional material for the classroom.
Now in its second edition, Managing Employee Performance and Reward continues to offer comprehensive coverage of employee performance and reward, presenting the material in a conceptually integrated way. This new edition has been substantially updated and revised by a team of specialist contributors, and includes: • An increased focus on employee engagement and the alignment between the organisation's goals and the personal goals of employees • Expanded coverage of coaching, now a leading-edge performance enhancement practice • Extensive updates reflecting the major changes in employee benefits in recent years, as organisations strive to attract and retain talent • Updated coverage of executive salaries and incentives in the contemporary post-GFC environment. This popular text is an indispensable resource for both students and managers alike. Written for a global readership, the book will continue to have particular appeal to those studying and practising people management in the Asia-Pacific region.
This paper examines the optimality of international capital flows to a persistent net importer of capital, Australia, during its post-capital-controls period 1984-98. The results suggest that international capital flows were larger than optimal during the 1980s, but in the 1990s such flows have been broadly consistent with those predicted by the consumption-smoothing approach to the determination of the current account. The paper also discusses the main implications arising from measures of optimal capital flows, and compares them with the implications arising from the key concepts used in the determination of national creditworthiness.
This volume offers a number of broad introductory surveys in public economics and public finance. Divided clearly into two parts -measurement issues and taxation and economic behaviour - the collection consists of published refereed papers and several unpublished pieces.
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