John Heskett's Books

Design and the Creation of Value

By: John Heskett

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Design and the Creation of Value

By: John Heskett

John Heskett was a pioneering British design historian, with a particular interest in design and economics. Design and the Creation of Value' publishes for the first time his groundbreaking seminar on design and economic value. In remarkably clear and accessible prose Heskett explores the how the key traditions of economic thought conceive of how value is created. Critically teasing out the role of design in this process, Heskett shows how design's role in innovating and creating value creating value for organisations and products can be given a firm grounding in economic theory. Featuring examples of businesses which have successfully responded to the value of design in their practice, as well as others who have failed because of their inability to understand value-creation, Heskett looks in detail at the relationship between producers, markets, products and consumers, using these instances to offer a both a strong critique of the limitations conventional economic thought and new model of the economic importance of design thinking in value creation.

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Page Count

243

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

1474274277

ISBN 13

9781474274272

Design: A Very Short Introduction

By: John Heskett

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Design: A Very Short Introduction

By: John Heskett

This book will transform the way you think about design by showing how integral it is to our daily lives, from the spoon we use to eat our breakfast cereal to the medical equipment used to save lives. John Heskett goes beyond style and taste to look at how different cultures and individuals personalise objects.

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169

Publisher

Oxford University Press, USA

Published Date

ISBN 10

0192854461

ISBN 13

9780192854469

A John Heskett Reader

Design, History, Economics

By: John Heskett

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A John Heskett Reader

Design, History, Economics

By: John Heskett

A John Heskett Reader brings together a selection of the celebrated design historian John Heskett's key works, introduced and edited by Clive Dilnot of Parsons, the New School, USA. Heskett, who passed away in early 2014, was a pioneering British-born writer and lecturer. His research was foundational for the study of industrial design, and his research into the relationship between design, policy and economic value is still a regular reference-point for academics and students alike. This anthology represents well the great range of his work, covering such varied topics as the growth of Japanese industrialism, modernism in the Third Reich, and 1980's corporate design management. Including both hard-to-access and previously unpublished material like Crafts, Commerce and Industry and Economic Value of Design, the book demonstrates Heskett's passionate interest in exploring the relationship of design and making with economic value across the entirety of human history. Featured texts include, What is Design, Chinese Design: what can we learn from the past?, The 'American System' and Mass Production, The Industrial Applications of Tubular Steel, Creative Destruction: the nature and consequences of change through design, Reflections on Design and Hong Kong, besides many others.

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342

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

1474221289

ISBN 13

9781474221283

Echo of Its Time

The History of the Federal District Court of Nebraska, 1867-1933

By: John R. Wunder,Mark R. Scherer

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Echo of Its Time

The History of the Federal District Court of Nebraska, 1867-1933

By: John R. Wunder,Mark R. Scherer

Throughout its existence the Federal District Court of Nebraska has echoed the dynamics of its time, reflecting the concerns, interests, and passions of the people who have made this state their home. Echo of Its Time explores the court’s development, from its inception in 1867 through 1933, tracing the careers of its first four judges: Elmer Dundy, William Munger, Thomas Munger (no relation), and Joseph Woodrough, whose rulings addressed an array of issues and controversies echoing macro-level developments within the state, nation, and world. Echo of Its Time both informs and entertains while using the court’s operations as a unique and accessible prism through which to explore broader themes in the history of the state and the nation. The book explores the inner workings of the court through Thomas Munger’s personal correspondence, as well as the court’s origins and growing influence under the direction of its legendary first judge, Elmer Dundy. Dundy handled many notable and controversial matters and made significant decisions in the field of Native American law, including Standing Bear v. Crook and Elk v. Wilkins. From the turn of the century through 1933 the court’s docket reflected the dramatic and rapid changes in state, regional, and national dynamics, including labor disputes and violence, political corruption and Progressive Era reform efforts, conflicts between cattle ranchers and homesteaders, wartime sedition and “slacker” prosecutions, criminal enterprises, and the endless battles between government agents and bootleggers during Prohibition.

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375

Publisher

University of Nebraska Press

Published Date

ISBN 10

1496213130

ISBN 13

9781496213136

Organisational Learning and Effectiveness

By: Denton John

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Organisational Learning and Effectiveness

By: Denton John

Learning is increasingly seen as crucial to the success of organisations but many studies of the subject offer very little empirical evidence to substantiate this. Based upon in-depth research, including over seventy interviews with managers and employees, Organisational Learning and Effectiveness is an original and comprehensive analysis of learning organisations. Contents include: * detailed case studies of five major international companies: Coca-Cola and Schweppes Beverages, 3M, Siebe, Mayflower and Morgan Crucible * the intellectual origins of organisational learning * best practice in organisational learning * the importance of leadership roles and skills *a critical examination of the usefulness and relevance of organisational learning and effectiveness. Integrating management theory and practice, this volume is an extremely valuable resource for all those with an interest in organisational behaviour and human resource development.

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251

Publisher

Routledge

Published Date

ISBN 10

113465202X

ISBN 13

9781134652020

Strategic Operations Management

By: Steve Brown,Richard Lamming,John Bessant,Peter Jones

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Strategic Operations Management

By: Steve Brown,Richard Lamming,John Bessant,Peter Jones

This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer. Services are therefore seen as key and are integrated throughout the material in each chapter. Manufacturing, service supply and other key factors are all shown to be in place. In an era where companies are fond of talking about core competences but still struggle to understand their operations, this is an important for academics and practitioners alike. Only when managers understand their operations will they be able to leverage them into any sort of capabilities that will lead to competitive advantage. Online tutor resource materials accompany the book.

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428

Publisher

Routledge

Published Date

ISBN 10

1136362304

ISBN 13

9781136362309

Service, Satisfaction and Climate

Perspectives on Management in English Language Teaching

By: John Walker

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Service, Satisfaction and Climate

Perspectives on Management in English Language Teaching

By: John Walker

Service, Satisfaction and Climate: Perspectives on Management in English Language Teaching presents the results of research carried out in New Zealand to demonstrate the ways ELT can be conceptualized in terms of service and climate. Although ESL is a major worldwide service industry employing large numbers of professionals and serving millions of clients, it is an under-researched field and one that is under-represented in the management/business literature. This omission is particularly noticeable, given that ELT has its own particular themes, problems, and issues. For instance, ELT is an educational service, yet exists within a commercial context. Its clients are from different cultural and linguistic backgrounds. In many ELT contexts, the cultural and linguistic backgrounds of the service providers are different from those of the clients. Thus, the service provision has a strong cross-cultural dimension. Yet the ELT sector is largely missing from the educational and the management literature. This book seeks to fill the gap through discussion of ELT as a service, issues surrounding ELT teachers as service providers, the work of ELT managers, client expectations and perceptions of ELT service, comparison of staff estimates and client ratings of service quality, and considerations of service milieu and climate in ELT centers.

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282

Publisher

BRILL

Published Date

ISBN 10

1849509964

ISBN 13

9781849509961

The Relational Lens

Understanding, Managing and Measuring Stakeholder Relationships

By: John Ashcroft,Roy Childs,Alison Myers,Michael Schluter

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The Relational Lens

Understanding, Managing and Measuring Stakeholder Relationships

By: John Ashcroft,Roy Childs,Alison Myers,Michael Schluter

Drawing on the authors' combined years of experience in both private and public-sector organisations, this practical book highlights the importance of relationship building between individuals, groups and organisations in diverse contexts. It will make a valuable read for business professionals and graduate students in fields as varied as change management, leadership, organisational psychology, and organisational behaviour. Employing the Relational Proximity® framework, it provides tools for informing assessment of the relational impact of policy and management decisions, enabling evaluation of organisational relationships, providing a language for constructive discussion of strained relationships, and integrating a range of models and perspectives within one process. Using real-world case studies and models, the conditions within which people are more likely to form and conduct effective relationships are also examined. This combined approach provides the language and concepts to enable constructive discussion and actionable solutions in building trust and sustainable value.

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253

Publisher

Cambridge University Press

Published Date

ISBN 10

1108108024

ISBN 13

9781108108027

Managing the Global Supply Chain (Collection)

By: Chad W. Autry,Thomas J. Goldsby,John E. Bell,Arthur V. Hill

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Managing the Global Supply Chain (Collection)

By: Chad W. Autry,Thomas J. Goldsby,John E. Bell,Arthur V. Hill

A brand new collection of insights and actionable techniques for world-class supply chain management… 2 authoritative books, now in a convenient e-format, at a great price! 2 authoritative eBooks deliver comprehensive resources for managing state-of-the-art supply chains in challenging global environments Master the latest techniques for overcoming your most difficult operations and supply chain management challenges! This unique 2 eBook package will help you address issues ranging from Lean/Six Sigma to transportation and warehousing, and anticipate emerging global issues – so you can transform them from risks into competitive advantages. The Encyclopedia of Operations Management is the perfect single-volume "field manual" for every supply chain or operations management practitioner and student. Nearly 1,500 well-organized, up-to-date definitions cover: accounting, customer service, distribution, e-business, economics, finance, forecasting, HR, industrial engineering, industrial relations, inventory management, healthcare management, Lean, logistics, maintenance engineering, management IS, marketing/sales, product development, operations research, organizational behavior/management, time management, production planning/control, purchasing, reliability, quality, service management, simulation, statistics, strategic management, systems engineering, supply chain management, theory of constraints, transportation, warehousing, and more. Next, in Global Macrotrends and Their Impact on Supply Chain Management, Chad W. Autry, Thomas J. Goldsby, John E. Bell prepare you to manage supply and demand in a world marked by demographic and economic shifts that will turn markets upside down. They offer a complete decision framework and practical tools, insights, and guidance for systematically mitigating new risks and building long-term competitive advantage. This book focuses squarely on emerging societal, technological, geopolitical, and environmental macro trends, helping you assess the impacts of population growth, migration, urbanization; socioeconomic change, global connectivity, environmental issues, geopolitics, growing scarcity, transportation congestion, aging infrastructure, and emerging supply-demand imbalances. It also provides comprehensive mitigation strategies based on logistics, resource recovery, resource protection, and demand/supply shaping. This collection will be an indispensable resource for all supply chain, logistics, sourcing, and operations management executives, managers, and professionals; and for all operations/supply chain research professionals, instructors, and graduate students. From world-renowned supply chain management experts Arthur V. Hill, Chad W. Autry, Thomas J. Goldsby, and John E. Bell

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1596

Publisher

FT Press

Published Date

ISBN 10

0133091732

ISBN 13

9780133091731

Change Leadership: The Kotter Collection (5 Books)

By: John P. Kotter,Dan Cohen

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Change Leadership: The Kotter Collection (5 Books)

By: John P. Kotter,Dan Cohen

This impressive collection features the best works by John P. Kotter, known worldwide as the authority on leadership and change. Curated by Harvard Business Review, the longtime publisher of some of Kotter’s most important ideas, the Change Leadership set features full digital editions of the author’s classic books, including bestsellers Leading Change, The Heart of Change, and A Sense of Urgency, as well as “What Leaders Really Do” and his newly published book Accelerate, which is based on the award-winning article of the same name that appeared in Harvard Business Review in late 2013. Kotter’s books and ideas have guided and inspired leaders at all levels. He is the Konosuke Matsushita Professor of Leadership, Emeritus at Harvard Business School, an award-winning business and management thought leader, a successful entrepreneur, and an inspirational speaker. His ideas have helped to mobilize people around the world to better lead organizations, and their own lives, in an era of increasingly rapid change. This specially priced collection offers Kotter’s best practical advice, management insights, and useful tools to help you successfully lead and implement change in your organization—and master the art of change leadership.

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867

Publisher

Harvard Business Review Press

Published Date

ISBN 10

1625277903

ISBN 13

9781625277909

What Every Engineer Should Know About Decision Making Under Uncertainty

By: John X. Wang

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What Every Engineer Should Know About Decision Making Under Uncertainty

By: John X. Wang

Covering the prediction of outcomes for engineering decisions through regression analysis, this succinct and practical reference presents statistical reasoning and interpretational techniques to aid in the decision making process when faced with engineering problems. The author emphasizes the use of spreadsheet simulations and decision trees as important tools in the practical application of decision making analyses and models to improve real-world engineering operations. He offers insight into the realities of high-stakes engineering decision making in the investigative and corporate sectors by optimizing engineering decision variables to maximize payoff.

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221

Publisher

CRC Press

Published Date

ISBN 10

0824743733

ISBN 13

9780824743734

Bullseye!

Hitting Your Strategic Targets Through High-Impact

By: William A. Schiemann,John H. Lingle

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Bullseye!

Hitting Your Strategic Targets Through High-Impact

By: William A. Schiemann,John H. Lingle

At last, in this book, the great paradox of measurement is resolved. According to the authors' original -- and revealing -- research companies that manage by measurement outperform less disciplined competitors by an average three-year return on investment of 80 percent versus an average ROI of 45 percent. Yet few companies have put in place a disciplined approach for measuring the key nonfinancial, strategic performance areas that are so crucial to a firm's success. Bullseye! treats measurement as a key senior-management business issue. The authors explore the role of measurement in adding clarity and specificity to an organization's strategy, and in driving efforts to translate strategy into operational initiatives and business results. Organizational change and measurement experts William Schiemann and John Lingle have written the first book to provide a complete detailed blueprint for implementing a strategic measurement system. To resolve the measurement paradox, they have created as the centerpiece of Bullseye! a detailed case study that describes a four-phase process that will successfully transform any company into a measurement-managed organization. The four phases of this process are: defining a strategic business model, designing measures to support the model cascading the model and measures throughout the organization, and embedding the measures into the leadership processes of the organization. In eminently readable prose, the authors confront head-on the powerful forces that conspire to prevent a company from gaining the full value from its measurement system. In the process, Schiemann and Lingle have developed an integrative framework that covers all the major measurement areas: markets and customers, finance, people, operations, the environment, and suppliers. In fact, the authors go Beyond other published accounts of measurement systems by providing strategic tools to manage customer, community, environmental, and regulatory stakeholders along with suppliers, and adaptability -- the level at which a company learns and innovates. Focus and speed, they argue, are the essential competitive qualities. Following the guidelines recommended in this book, executives with responsibility for setting and implementing strategy should be able to make significant improvements in three months and major changes within a year. Bullseye! is must reading for all general managers at the corporate, division, and business-unit levels.

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Page Count

182

Publisher

Simon and Schuster

Published Date

ISBN 10

1439119414

ISBN 13

9781439119419

Converting Customer Value

From Retention to Profit

By: John J. Murphy,Jamie Burton,Robin Gleaves,Jan Kitshoff

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Converting Customer Value

From Retention to Profit

By: John J. Murphy,Jamie Burton,Robin Gleaves,Jan Kitshoff

A company exists to make profit, and everything it does is a step towards that goal. Many firms are trying to get closer to their customers, but few realise how crucial this is to corporate value. Indeed, the long-term value of a company is perhaps best described as the sum of future profits from customers, discounted to a present value. Tackling two hot topics in business - CRM and corporate value - and based on a study undertaken by the Customer Management Leadership Group, John Murphy's new book links customer management directly to company profitability for the first time. By implementing its Customer Management Integration Framework, a company can see cash flows for each customer relationship, and use that information to effectively manage key customers for higher and more resilient levels of profitability.

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416

Publisher

John Wiley & Sons

Published Date

ISBN 10

0470016345

ISBN 13

9780470016343

Leading Change

By: John P. Kotter

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Leading Change

By: John P. Kotter

From the ill-fated dot-com bubble to unprecedented merger and acquisition activity to scandal, greed, and, ultimately, recession -- we've learned that widespread and difficult change is no longer the exception. By outlining the process organizations have used to achieve transformational goals and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work.

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210

Publisher

Harvard Business Press

Published Date

ISBN 10

1422186431

ISBN 13

9781422186435

Instrument Development in the Affective Domain

School and Corporate Applications

By: D. Betsy McCoach,Robert K. Gable,John P. Madura

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Instrument Development in the Affective Domain

School and Corporate Applications

By: D. Betsy McCoach,Robert K. Gable,John P. Madura

Whether the concept being studied is job satisfaction, self-efficacy, or student motivation, values and attitudes--affective characteristics--provide crucial keys to how individuals think, learn, and behave. And not surprisingly, as measurement of these traits gains importance in the academic and corporate worlds, there is an ongoing need for valid, scientifically sound instruments. For those involved in creating self-report measures, the completely updated Third Edition of Instrument Development in the Affective Domain balances the art and science of instrument development and evaluation, covering both its conceptual and technical aspects. The book is written to be accessible with the minimum of statistical background, and reviews affective constructs from a measurement standpoint. Examples are drawn from academic and business settings for insights into design as well as the relevance of affective measures to educational and corporate testing. This systematic analysis of all phases of the design process includes: Measurement, scaling, and item-writing techniques. Validity issues: collecting evidence based on instrument content. Testing the internal structure of an instrument: exploratory and confirmatory factor analyses. Measurement invariance and other advanced methods for examining internal structure. Strengthening the validity argument: relationships to external variables. Addressing reliability issues. As a graduate course between covers and an invaluable professional tool, the Third Edition of Instrument Design in the Affective Domain will be hailed as a bedrock resource by researchers and students in psychology, education, and the social sciences, as well as human resource professionals in the corporate world.

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Page Count

316

Publisher

Springer Science & Business Media

Published Date

ISBN 10

1461471354

ISBN 13

9781461471356

Why It Matters

Reflections on Practical Leadership

By: John A. White

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Why It Matters

Reflections on Practical Leadership

By: John A. White

Teachers are Leaders and Leaders are Teachers In Why It Matters, John A. White draws on a wealth of expertise acquired across his six-decade career as a corporate leader, chancellor, dean, educator, engineer, and consultant to create a thorough and thought-provoking treatise on leadership philosophy. Based in part on Leadership Practices and Principles, the award-winning course he designed and taught at the University of Arkansas, Why It Matters brilliantly weaves Dr. White’s inspiring personal story and observations on leadership with a treasure trove of leadership philosophy from some of the nation’s most respected corporate, military, and political leaders. After stepping down as chancellor of the University of Arkansas, Dr. White was encouraged by faculty colleagues to offer a course on leadership. Though he’d been an engineering educator for forty-five years by then and had never taught a course that wasn’t based on equations, he was intrigued by the idea of sharing his leadership journey with students. For the following nine years, Dr. White taught Leadership Practices and Principles to seniors and graduate students from every discipline, introducing them to fifteen guest leaders over the course of each semester and holding in-depth, frank, and often emotional conversations about the challenges, joys, heartbreaks, and diversity of approaches to successful leadership. Dr. White recounts dozens of these conversations in Why It Matters while reflecting on his own leadership journey in business, government, nonprofit organizations, and universities. Drawing on numerous challenging leadership experiences while serving on six boards of directors for publicly traded companies and leading the University of Arkansas, Georgia Tech’s engineering college, National Science Foundation’s engineering directorate, and numerous professional associations, he provides practical guidance on navigating your leadership journey. Why It Matters is required reading for current and aspiring leaders alike, as well as anyone with an interest in a plainspoken and truly comprehensive compendium of leadership thought and philosophy.

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Page Count

409

Publisher

Greenleaf Book Group

Published Date

ISBN 10

1626349592

ISBN 13

9781626349599

Information Orientation

The Link to Business Performance

By: Donald A. Marchand,William J. Kettinger,John D. Rollins

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Information Orientation

The Link to Business Performance

By: Donald A. Marchand,William J. Kettinger,John D. Rollins

This book presents the results of an international research project designed to evaluate how effectively people use information and IT to improve business performance. In particular it looks at three dimensions - information behavior and values; information management practices; and IT practices - and their relationship to business performance. The book combines a focus on business relevance with strong empirical research.

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332

Publisher

Oxford University Press

Published Date

ISBN 10

0199252211

ISBN 13

9780199252213

Leading Change, With a New Preface by the Author

By: John P. Kotter

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Leading Change, With a New Preface by the Author

By: John P. Kotter

The international bestseller—now with a new preface by author John Kotter. Millions worldwide have read and embraced John Kotter’s ideas on change management and leadership. From the ill-fated dot-com bubble to unprecedented M&A activity to scandal, greed, and ultimately, recession—we’ve learned that widespread and difficult change is no longer the exception. It’s the rule. Now with a new preface, this refreshed edition of the global bestseller Leading Change is more relevant than ever. John Kotter’s now-legendary eight-step process for managing change with positive results has become the foundation for leaders and organizations across the globe. By outlining the process every organization must go through to achieve its goals, and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work. Leading Change is widely recognized as his seminal work and is an important precursor to his newer ideas on acceleration published in Harvard Business Review. Needed more today than at any time in the past, this bestselling business book serves as both visionary guide and practical toolkit on how to approach the difficult yet crucial work of leading change in any type of organization. Reading this highly personal book is like spending a day with the world’s foremost expert on business leadership. You’re sure to walk away inspired—and armed with the tools you need to inspire others. Published by Harvard Business Review Press.

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210

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Harvard Business Press

Published Date

ISBN 10

142218644X

ISBN 13

9781422186442

Current Issues and Development in Hospitality and Tourism Satisfaction

By: Muzaffer Uysal,John A Williams

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Current Issues and Development in Hospitality and Tourism Satisfaction

By: Muzaffer Uysal,John A Williams

Stay ahead of your customers as their service expectations change! In Current Issues and Development in Hospitality and Tourism Satisfaction, experts from the field explore customer satisfaction strategies, examining both the long-term and short-term results. This vital tool shows you new and effective approaches for understanding customer satisfaction and providing quality service at all levels of the hospitality and tourism industry. Hospitality and tourism faculty and students as well as professionals will find this book useful for improving and providing quality service management. This book illustrates the complex relationship between customer and service provider, offering practical advice and techniques for maximizing consumer contentment. Current Issues and Development in Hospitality and Tourism Satisfaction contains models for meeting—and even surpassing—consumer expectations to increase the value of the customer’s experience. This essential resource includes various methods for managers to anticipate consumer needs and perceptions, reducing dissatisfaction. This book helps you: incorporate existing and alternative measurements of satisfaction measure and improve service quality create and maintain social interaction linkages between staff and customer identify the destination performance of your hotel and other destinations or attractions evaluate consumer satisfaction with lodging services increase cross-cultural service satisfaction and much more! Tables and figures throughout the text help demonstrate the strategies, and bibliographies at the end of each chapter offer further reading. While there are other books that focus on customer satisfaction, Current Issues and Development in Hospitality and Tourism Satisfaction is rare in that it covers satisfaction issues as they apply to both hospitality and tourism.

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220

Publisher

Routledge

Published Date

ISBN 10

1136422684

ISBN 13

9781136422683

Leadership, Strategy, and Innovation: Health Care Collection (8 Items)

By: Harvard Business Review,John P. Kotter,Michael E. Porter,Elizabeth Olmsted Teisberg,Peter F. Drucker

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Leadership, Strategy, and Innovation: Health Care Collection (8 Items)

By: Harvard Business Review,John P. Kotter,Michael E. Porter,Elizabeth Olmsted Teisberg,Peter F. Drucker

How can management cure health care’s ills? This digital collection, curated by Harvard Business Review, includes the ideas and best practices for transforming health care in these books and articles: Leading Change, Redefining Health Care, “The Strategy That Will Fix Health Care,” HBR’s 10 Must Reads on Leadership, HBR’s 10 Must Reads on Strategy, HBR’s 10 Must Reads on Managing Yourself, HBR’s 10 Must Reads on Managing People, and HBR on Fixing Health Care from Inside & Out.

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2836

Publisher

Harvard Business Review Press

Published Date

ISBN 10

1633691942

ISBN 13

9781633691940

Kotter on Accelerating Change (2 Books)

By: John P. Kotter

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Kotter on Accelerating Change (2 Books)

By: John P. Kotter

This collection offers the full digital editions of two seminal books by global leadership expert John P. Kotter: his international bestseller, Leading Change, and Accelerate, his award-winning framework for enabling companies to compete and win in a world of constant turbulence and disruption. Leading Change—now considered the change bible for leaders and managers worldwide—reveals why change is so difficult and lays out an actionable, eight-step process for implementing successful transformations. Cited by business leaders and influential organizations worldwide as the book to read when starting any type of change initiative, Accelerate (XLR8) vividly illustrates the five core principles underlying a new dual operating system, the eight accelerators that drive it, and how leaders must create a sense of urgency through role modeling. Perhaps most crucial, the book reveals how the best companies focus and align their people’s energy around what Kotter calls the big opportunity. If you’re a pioneer, a leader who knows that bold change is necessary to survive and thrive in an ever-changing world, these two books will set you on a path to accelerate into a better, more profitable future. Regarded by many as the authority on leadership and change, John P. Kotter is a New York Times bestselling author, award-winning business and management thought leader, business entrepreneur, inspirational speaker, and Harvard Business School professor. His ideas, books, speeches, and the company he founded in 2008, Kotter International, have helped mobilize people around the world to better lead organizations, and their own lives, in an era of increasingly rapid change. Kotter has authored nineteen books to date—twelve of them bestsellers. His books have reached millions and have been printed in over 150 foreign language editions.

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431

Publisher

Harvard Business Review Press

Published Date

ISBN 10

1625277865

ISBN 13

9781625277862

Organisational Ambidexterity and Strategy

Design, Structure and Implementation

By: Imo Enang,John M. Rudd

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Organisational Ambidexterity and Strategy

Design, Structure and Implementation

By: Imo Enang,John M. Rudd

Across the last 50 years, there have been increasing studies on Organizational Ambidexterity (OA). However, there has been a disproportionate focus on the theory underpinning OA with less recourse to the implementation of OA. The primary purpose of this book is to close gaps in the understanding of Organizational Ambidexterity Implementation (OAI) and its relationship with organizational performance. It identifies key components crucial for successful OAI, including dynamic capabilities, organizational culture, organizational design and market orientation. The scope encompasses both qualitative and quantitative analysis, investigating the factors that drive or obstruct OAI and assessing performance disparities among organizations. This book is intended for academics, researchers, and professionals interested in corporate strategy with focus on the management of organizational resources and capabilities within organizational structure and design for performance improvement. It serves as a valuable resource for those seeking to understand how organizational culture, dynamic capabilities, market orientation, and design impact the successful implementation of ambidexterity and, consequently, overall organizational performance. Additionally, business leaders and managers can gain insights to help their organizations evaluate and enhance their abilities in these critical areas, ultimately fostering a culture of innovation and efficiency.

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126

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Taylor & Francis

Published Date

ISBN 10

1040176429

ISBN 13

9781040176429

Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition

By: John Buswell,Christine Williams,Keith Donne,Carley Sutton

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Service Quality in Leisure, Events, Tourism and Sport, 2nd Edition

By: John Buswell,Christine Williams,Keith Donne,Carley Sutton

Service quality is at the forefront of how the leisure, events, tourism and sport (LETS) sectors operate. An important consideration for any business, and therefore any student of the subject, this new edition of a successful textbook addresses the key points and principles of managing service quality across the industry sector. Considering the underpinning theory of service quality, this book informs the reader of the practical application of service quality management tools and techniques in an industry with distinctive features and challenges. An invaluable read for students within the LETS sectors, it also provides a useful refresher for practitioners working in the industry.

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324

Publisher

CABI

Published Date

ISBN 10

1780645449

ISBN 13

9781780645445

Harvard Business Review Leadership & Strategy Boxed Set (5 Books)

By: Harvard Business Review,John P. Kotter,Clayton M. Christensen,Renée A. Mauborgne,W. Chan Kim

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Harvard Business Review Leadership & Strategy Boxed Set (5 Books)

By: Harvard Business Review,John P. Kotter,Clayton M. Christensen,Renée A. Mauborgne,W. Chan Kim

The key concepts every manager and aspiring leader must know—from strategy and disruptive innovation to financial intelligence and change management—from bestselling Harvard Business Review authors. Build your professional library, and advance your career with these five timeless, ground-breaking business classics. Includes Financial Intelligence, Revised Edition; The Innovator’s Dilemma; Leading Change; Playing to Win; and Blue Ocean Strategy, Expanded Edition.

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1386

Publisher

Harvard Business Review Press

Published Date

ISBN 10

1633692337

ISBN 13

9781633692336

Service Operations Management

A Strategic Perspective

By: John McManus,Mats Winroth,Jannis Angelis

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Service Operations Management

A Strategic Perspective

By: John McManus,Mats Winroth,Jannis Angelis

This engaging and accessible textbook explores the challenges and complexities of managing operations in a service industry setting. Comprehensive in scope, this textbook considers key concepts from strategy and operations management from a global services perspective and integrates traditional theory with cutting-edge contemporary examples. Taking a student-centred approach, it gives the reader a solid understanding of the key issues faced by contemporary service organisations, from managing and reviewing risk to managing supplier relationships. Rich pedagogy, integrated online resources and relevant international case studies develop strategic thinking skills and equip students with the essential tools and techniques needed to plan, design, manage and control operations in diverse service industry contexts. This is an ideal textbook for students of service operations management at undergraduate, postgraduate and MBA level.

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318

Publisher

Bloomsbury Publishing

Published Date

ISBN 10

1137609230

ISBN 13

9781137609236

CEO

Mastering the Corporate Pyramid

By: John Decker

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CEO

Mastering the Corporate Pyramid

By: John Decker

How does a good CEO deliver value? An ideal resource for all aspiring executives, this book provides a comprehensive portrait of the CEO's role and a clearly defined roadmap for acquiring the skill set of a successful CEO. There is a critical and growing need for effective and enlightened leadership in the private sector. The corporate world needs CEOs who can build companies, exceed customer expectations, address the needs of the world's growing population, and deliver superior value to investors. CEOs must balance on an incredibly difficult and challenging tightrope and apply a daunting range of skills and experience at the highest levels to do so. Over one third of all new CEOs are out within three years and many companies don't achieve their full potential due to lack of leadership talent. CEO: Mastering the Corporate Pyramid shines a spotlight on what CEOs actually do, identifies the skills necessary to do the job, and explains how to develop these skills for anyone aspiring to the executive suite as well as those considering starting or buying a business. It supplies a unique and powerful roadmap for career success and increases the chances for an aspiring CEO to make it to the top and survive and thrive in the position.

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289

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Bloomsbury Publishing USA

Published Date

ISBN 10

1440840172

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9781440840173

Tools to Change Your Organization: The Change Leadership Collection (2 Books)

By: John P. Kotter,John J. Gabarro

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Tools to Change Your Organization: The Change Leadership Collection (2 Books)

By: John P. Kotter,John J. Gabarro

This digital collection, curated by Harvard Business Review, includes John P. Kotter’s Leading Change, With a New Preface by the Author, named one of the twenty-five most influential business-management books by TIME.com, and his thought-provoking and practical Managing Your Boss, with John J. Gabarro. Learn how to lead transformational change in your organization as well as how to build a healthy, productive bond with your boss—one of the most crucial working relationships you’ll have in your career.

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269

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Harvard Business Review Press

Published Date

ISBN 10

1633691918

ISBN 13

9781633691919

The Power of Bad

How the Negativity Effect Rules Us and How We Can Rule It

By: John Tierney,Roy F. Baumeister

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The Power of Bad

How the Negativity Effect Rules Us and How We Can Rule It

By: John Tierney,Roy F. Baumeister

The most important book at the borderland of psychology and politics that I have ever read."—Martin E. P. Seligman, Zellerbach Family Professor of Psychology at that University of Pennsylvania and author of Learned Optimism Why are we devastated by a word of criticism even when it’s mixed with lavish praise? Because our brains are wired to focus on the bad. This negativity effect explains things great and small: why countries blunder into disastrous wars, why couples divorce, why people flub job interviews, how schools fail students, why football coaches stupidly punt on fourth down. All day long, the power of bad governs people’s moods, drives marketing campaigns, and dominates news and politics. Eminent social scientist Roy F. Baumeister stumbled unexpectedly upon this fundamental aspect of human nature. To find out why financial losses mattered more to people than financial gains, Baumeister looked for situations in which good events made a bigger impact than bad ones. But his team couldn’t find any. Their research showed that bad is relentlessly stronger than good, and their paper has become one of the most-cited in the scientific literature. Our brain’s negativity bias makes evolutionary sense because it kept our ancestors alert to fatal dangers, but it distorts our perspective in today’s media environment. The steady barrage of bad news and crisismongering makes us feel helpless and leaves us needlessly fearful and angry. We ignore our many blessings, preferring to heed—and vote for—the voices telling us the world is going to hell. But once we recognize our negativity bias, the rational brain can overcome the power of bad when it’s harmful and employ that power when it’s beneficial. In fact, bad breaks and bad feelings create the most powerful incentives to become smarter and stronger. Properly understood, bad can be put to perfectly good use. As noted science journalist John Tierney and Baumeister show in this wide-ranging book, we can adopt proven strategies to avoid the pitfalls that doom relationships, careers, businesses, and nations. Instead of despairing at what’s wrong in your life and in the world, you can see how much is going right—and how to make it still better.

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Page Count

338

Publisher

Penguin

Published Date

ISBN 10

1594205523

ISBN 13

9781594205521

Book's by John Heskett

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