Joey Coleman's Books

Never Lose an Employee Again

The Simple Path to Remarkable Retention

By: Joey Coleman

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Never Lose an Employee Again

The Simple Path to Remarkable Retention

By: Joey Coleman

A WALL STREET JOURNAL BESTSELLER If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come. Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one. In Never Lose an Employee Again, Coleman offers a step-by-step playbook for creating a retention plan with long-term success. With more than fifty proven case studies from organizations on seven continents, Coleman details how you can forge a relationship with your people during each of the eight phases of the employee journey. For each phase, Coleman walks you through the six forms of communication integral to success (in-person, email, phone, mail, video, and even gifts) so you can better connect with your team. You’ll learn how to: • write job descriptions that attract the right candidates (and plenty of them); • counter the “hire’s remorse” that every employee feels (yet few businesses ever address); • welcome someone on their first day in a way that will leave them talking about it years later; • acclimate your people to get them up and running faster and more effectively; • re-engage your existing employees to turn them into raving fans; … and much more. Never Lose an Employee Again will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members–whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale.

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337

Publisher

Penguin

Published Date

ISBN 10

0593542398

ISBN 13

9780593542392

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

By: Joey Coleman

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Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

By: Joey Coleman

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

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370

Publisher

Penguin

Published Date

ISBN 10

0735220034

ISBN 13

9780735220034

Never Lose an Employee Again

The Simple Path to Remarkable Retention

By: Joey Coleman

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Never Lose an Employee Again

The Simple Path to Remarkable Retention

By: Joey Coleman

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337

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Penguin

Published Date

ISBN 10

059354238X

ISBN 13

9780593542385

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

By: Joey Coleman

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Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

By: Joey Coleman

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370

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Penguin

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ISBN 10

0735220034

ISBN 13

9780735220034

Black Names

By: Joey Lee Dillard

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Black Names

By: Joey Lee Dillard

CONTRIBUTIONS TO THE SOCIOLOGY OF LANGUAGE brings to students, researchers and practitioners in all of the social and language-related sciences carefully selected book-length publications dealing with sociolinguistic theory, methods, findings and applications. It approaches the study of language in society in its broadest sense, as a truly international and interdisciplinary field in which various approaches, theoretical and empirical, supplement and complement each other. The series invites the attention of linguists, language teachers of all interests, sociologists, political scientists, anthropologists, historians etc. to the development of the sociology of language.

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Page Count

126

Publisher

Walter de Gruyter

Published Date

ISBN 10

9027976023

ISBN 13

9789027976024

Cumberland County

By: Joey Powell

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Cumberland County

By: Joey Powell

Covering over 661 square miles and listed as the fourth most populous county in the Tar Heel State, Cumberland County possesses a unique heritage, one marked by fascinating stories of military action dating from the American Revolution to the present, colorful local personalities, and participation in America's first political endeavors and the state's early government. The county's hard-working people, from the farmer to the merchant to the corporate executive, have helped to forge North Carolina's identity as a progressive New South leader. This volume of over 180 vintage photographs, drawings, maps, and portraits will take you on an enchanting visual journey into the past, showing the Cumberland County of yesteryear, from the metropolis of Fayetteville to the county's smaller communities, such as Linden, Godwin, and Wade, during the early part of the twentieth century. Cumberland County allows you to experience firsthand the early cityscapes around the growing county, the evolution of the dirt roads into busy highways, the different modes of transportation upon the rivers and railways, the early businesses and developing industries, both rural and urban, the religious and educational institutions that dotted the landscape, the county's longstanding military traditions at Fort Bragg and Pope Air Force Base, and most importantly, the people who made this county, from the famous to the everyday citizens.

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Page Count

132

Publisher

Arcadia Publishing

Published Date

ISBN 10

0738502707

ISBN 13

9780738502700

Outer Banks: Pogue Life

By: Joey Elkins

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Outer Banks: Pogue Life

By: Joey Elkins

Dive deep into the world of Netflix’s Outer Banks with this official guide to the hit show Uncover never-before-told stories in the only official insider fan guide to the hit Netflix series Outer Banks. Designed as a scrapbook pieced together by John B, JJ, Kiara, Pope, and Sarah, this deluxe, full-color collectable edition features a removable jacket and is packed with exclusive content including photos, secret pages from Big John’s journal, surfer profiles, insights on local legends, and much more. Pore over every detail of the Pogues’ wild summer for the ultimate immersive experience of life in the Outer Banks. Includes a bonus Episode Guide to the first two seasons!

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Page Count

224

Publisher

Abrams

Published Date

ISBN 10

1647005639

ISBN 13

9781647005634

Toward a Social History of American English

By: Joey L. Dillard

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Toward a Social History of American English

By: Joey L. Dillard

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316

Publisher

Walter de Gruyter GmbH & Co KG

Published Date

ISBN 10

311088500X

ISBN 13

9783110885002

The Not So Good, The Bad, and The Downright Ugly

What NOT to Do to Be an Effective Leader

By: Dr. Joey Beeson

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The Not So Good, The Bad, and The Downright Ugly

What NOT to Do to Be an Effective Leader

By: Dr. Joey Beeson

This book captures stories from leaders from various business sectors. In a lighthearted way, through exploring five bad leadership characters, and at times in some heavyhearted ways, this book effectually draws upon history, Scripture, and personal experiences to provide insights into what to avoid or not do if you want to be a great leader. Most leaders have ample opportunities for training to learn and, with the addition of experience, to tell and guide them on what it means to be a good leader. Plenty of excellent books, articles, studies, and videos have been published on how to be a good, effective leader. But what about learning from our experiences of what NOT to do to be an effective, good leader? What if leaders were to consider and value the stories of what to avoid, what not to do, how not to be hated, and how not to destroy a team or organization? Readers of this book will realize they have likely experienced what is captured in its pages, either in part or whole. Take heart. You are not alone in what you have experienced, and rather than engage in a comparison game of whether you have experienced worse situations, this book focuses on learning opportunities from leadership principles and stories. Experience can be a great teacher, even when it is a negative experience. If nothing else, we understand what not to do. Or, when we observe or experience someone in leadership do something destructive, we say and commit to practice that “I will never do that when I lead.”

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Page Count

135

Publisher

WestBow Press

Published Date

ISBN 13

9798385019007

The Way Back to Mayberry

Lessons from a Simpler Time

By: Joey Fann

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The Way Back to Mayberry

Lessons from a Simpler Time

By: Joey Fann

Everything I know about life, I learned from The Andy Griffith Show," says Joey Fann, author of The Way Back to Mayberry and founder of BarneyFife.com. Millions would agree. Many factors contribute to the continued worldwide success of the television classic that made a smalltown sheriff, his son Opie, Aunt Bea, and a comedic deputy famous. Fans know the most important element of this popularity is the program's emphasis on basic moral principles; almost every episode provides a lesson, a good example, or helpful word. Coinciding with the 50th anniversary of The Andy Griffith Show, this new edition of The Way Back to Mayberry draws out the subtle parables found in thirty favorite episodes, including "Opie's Charity," "Man in a Hurry," "Andy on Trial," "Barney and the Choir," "Deputy Otis," "The Jinx," "Sermon for Today," and "Christmas Story." Also includes 32 black & white photographs.

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Page Count

187

Publisher

B&H Publishing Group

Published Date

ISBN 10

1433672871

ISBN 13

9781433672873

Vacation on Location, Midwest

Explore the Sites Where Your Favorite Movies Were Filmed

By: Joey Green

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Vacation on Location, Midwest

Explore the Sites Where Your Favorite Movies Were Filmed

By: Joey Green

If you've ever wanted to step into your favorite movie, Vacation on Location is the perfect guidebook for you. Author Joey Green gives readers detailed scene-by-scene addresses and maps to visit sites in the Midwest where the most popular films of all time were shot. You will also learn where to see famous props, like the original Bluesmobile, two miniature flying monkeys from The Wizard of Oz, and Ralphie's Red Ryder Carbine Action Two-Hundred Shot Range Model Air Rifle—safely behind glass in a museum (so you don't shoot your eye out). With this book as your guide, you can turn these excursions into full-scale vacations or quirky side trips to recreate a scene, starring you.

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Page Count

323

Publisher

Chicago Review Press

Published Date

ISBN 10

1613737270

ISBN 13

9781613737279

Success Afield

Stories of a Sportsman's Life

By: Joey Hancock

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Success Afield

Stories of a Sportsman's Life

By: Joey Hancock

Whether he's talking to the fish he's trying to catch, training a bird dog in his backyard, or tracking Tom turkeys in the woods, endearing sportsman Joey Hancock is reminded of biblical truths every time he steps outside. In Success Afield, his inspiring, often funny, essays from the great outdoors are anchored by Scripture and applicable to everyday life.

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Page Count

210

Publisher

B&H Publishing Group

Published Date

ISBN 10

0805440445

ISBN 13

9780805440447

Last-Minute Survival Secrets

128 Ingenious Tips to Endure the Coming Apocalypse and Other Minor Inconveniences

By: Joey Green

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Last-Minute Survival Secrets

128 Ingenious Tips to Endure the Coming Apocalypse and Other Minor Inconveniences

By: Joey Green

The Department of Homeland Security advises all citizens to develop an Emergency Preparedness Plan, along with a Disaster Supply Kit . . . but who has the time? What will you do if Hurricane Bernadette blows ashore before you can stock up on K-rations and signal flares? Don't panic-it's Joey Green to the rescue! Last-Minute Survival Secrets contains more than a hundred ingenious survival tips that may sound quirky at first, but really do work. Green shows how to start a campfire with potato chips, open a locked suitcase with a ballpoint pen, and prevent heat stroke with a disposable diaper. Readers will learn to build a solar cooker using cardboard and aluminum foil, a flood alarm with aspirin and a clothespin, and a wi-fi antenna with a coffee can. The book is even helpful for life's everyday disasters-when a thunderstorm knocks out the power, the dog is sprayed by a skunk, or your car breaks down in the middle of nowhere. The book also includes interesting and goofy sidebars related to these survival tactics, fascinating trivia to keep you entertained until FEMA arrives, which may be a while. It's the perfect resource for armchair survivalists, budding MacGyvers, and adventurists on a budget. Joey Green is the author of more than 50 books, including Joey Green's Fix-It Magic, The Mad-Scientist Handbook, and Polish Your Furniture with Panty Hose. He has written for Rolling Stone, National Lampoon, Time, and more. He lives in West Hills, California.

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242

Publisher

Chicago Review Press

Published Date

ISBN 10

1613749856

ISBN 13

9781613749852

Big Love Cooking

75 Recipes for Satisfying, Shareable Comfort Food

By: Joey Campanaro

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Big Love Cooking

75 Recipes for Satisfying, Shareable Comfort Food

By: Joey Campanaro

From Joey Campanaro, the lovable chef and owner of popular Little Owl restaurant in New York City! Big Love Cooking features 75 accessible recipes infused with Mediterranean flavors inspired by Joey's Italian-American family. This is simple, authentic food, with generous servings and nourishing, shareable meals. • Includes stories from the restaurant, historical NYC photographs, and conversational advice • Dishes include Little Owl Crispy Chicken, Ricotta Cavatelli with Tomato Broth, Bacon, and Fava Beans, and Brioche French Toast with Stewed Strawberries. • Features warm, inviting photography that emulates the family-style meals With accessible recipes and familiar ingredients, this cookbook is perfect for big family meals that will please a crowd. Recipes include mouth-watering dishes like Littleneck Clams with Juicy Bread, Mom-Mom Pizza, and Pork Chop with Parmesan Butter Beans. • Big Love Cooking is a return to hearty platters and heartwarming comfort food with a strong sense of place. • Perfect for cooks interested in Mediterranean cuisine and Italian-American favorites • A great book for the home cook that is interested in hearty, delicious Italian meals over trends • You'll love this book if you love cookbooks like Carmine's Family-Style Cookbook by Michael Ronis, The Meatball Shop Cookbook by Daniel Holzman and Michael Chernow, and The Frankies Spuntino Kitchen Companion & Cooking Manual by Peter Falcinelli, Frank Castronovo, and Frank Meehan.

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Page Count

277

Publisher

Chronicle Books

Published Date

ISBN 10

1452178976

ISBN 13

9781452178974

The LEGO Principle

The Power of Connecting to God and One Another

By: Joey Bonifacio

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The LEGO Principle

The Power of Connecting to God and One Another

By: Joey Bonifacio

Using the example of LEGO®, a company that has been transforming the way people play for more than fifty years, Joey Bonifacio shows you how to make a difference—one connection at a time.

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Page Count

205

Publisher

Charisma Media

Published Date

ISBN 10

1616386789

ISBN 13

9781616386788

Feminist Methodologies for Critical Researchers

Bridging Differences

By: Joey Sprague

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Feminist Methodologies for Critical Researchers

Bridging Differences

By: Joey Sprague

This accessible text on social research methodology teaches students of sociology and related disciplines how standard methods can be adapted toward critical ends. The second edition has been updated throughout to incorporate the latest critical scholarship, enhanced discussion of qualitative methods, new material on global issues, sex/sexuality/gender, new discussion of intersectionality, how social media can shape research, and more. Author Joey Sprague describes and evaluates a wide array of methodological options—from quantitative to qualitative—and explores the links between epistemology and methodology. She proposes a program to overcome bias in standard methodologies and offers practical suggestions that can be used effectively by all progressive researchers. The second edition of Feminist Methodology for Critical Researchers is of value to scholars across disciplines and an essential text or supplement for methods classes.

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Page Count

303

Publisher

Rowman & Littlefield

Published Date

ISBN 10

1442218738

ISBN 13

9781442218734

Joey Parker Movement

By: Joey Parker,Paris Hilton

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Joey Parker Movement

By: Joey Parker,Paris Hilton

This inspirational book from the creator of JoeyParkerMovement.com seeks to give today's youth a positive outlook on life and will included endorsements and contributions from big name celebrities

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Page Count

217

Publisher

North Star Editions, Inc.

Published Date

ISBN 10

1939967406

ISBN 13

9781939967404

I, Shithead

A Life in Punk

By: Joey Keithley

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I, Shithead

A Life in Punk

By: Joey Keithley

Joe Keithley, aka Joey Shithead, founded legendary punk pioneers D.O.A. in 1978. Punk kings who spread counterculture around the world, they've been cited as influences by Red Hot Chili Peppers, Green Day, Rancid, and The Offspring, and have toured with The Clash, The Ramones, The Dead Kennedys, Black Flag, Nirvana, PiL, Minor Threat, and others, and are the subject of two tribute albums. But punk is more than a style of music: it's a political act, and D.O.A. have always had a social conscience, having performed in support of Greenpeace, women's rape/crisis centres, prisoner rights, and anti-nuke and anti-globalization organizations. Twenty-five years later D.O.A. can claim sales of more than 500,000 copies of their eleven albums and tours in thirty different countries, and they are still going strong. I, Shithead is Joe's recollections of a life in punk, starting with a bunch of kids in Burnaby transfixed with the burgeoning punk movement, and traversing a generation disillusioned with the status quo: stories of riots, drinking, travelling, playing, and conquering all manner of obstacles through sheer determination. And through it all, Joe reveals that the famous D.O.A. slogan, talk - action -0 is, for him, more than a soundbyte. With an introduction by music producer Jack Rabid, publisher of seminal New York music magazine Big Takeover.

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Page Count

554

Publisher

ReadHowYouWant.com

Published Date

ISBN 10

1458731200

ISBN 13

9781458731203

Milwaukee Jazz

By: Joey Grihalva

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Milwaukee Jazz

By: Joey Grihalva

Milwaukee's jazz scene has forever stood in the shadow of Chicago's illustrious institution, but it stands strong. Cream City has produced a wealth of talent, attracted top-notch transplants, and hosted legends like Duke Ellington, Dizzy Gillespie, Herbie Hancock, Billie Holiday, and Wynton Marsalis. From the heyday of the 1940s and 1950s to the renaissance of the 1970s, from the streets to the classrooms, from grand ballrooms to outdoor festivals, from swing to bebop, from smoky bars to dimly lit clubs like the Flame, Thelma's Back Door, and the Jazz Gallery, Milwaukee has been a hotbed of improvised music, providing a noteworthy contribution to the story of jazz in America.

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Page Count

128

Publisher

Arcadia Publishing

Published Date

ISBN 10

1467103101

ISBN 13

9781467103107

Political Culture and Nationalism in Malawi

Building Kwacha

By: Joey Power

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Political Culture and Nationalism in Malawi

Building Kwacha

By: Joey Power

Inspired by the events leading up to the overthrow of Dr. Hastings Kamuzu Banda's Life Presidency, this book explores the deep logic of Malawi's political culture as it emerged in the colonial and early post-colonial periods. It draws on archival sources from three continents and oral testimonies gathered over a ten-year period provided by those who lived these events. Power narrates how anti-colonial protest was made relevant to the African majority through the painstaking engagement of politicians in local grievances and struggles, which they then linked to the fight against white settler domination in the guise of the Central African Federation. She also explores how Dr. Banda (leader of independent Malawi for thirty years), the Nyasaland African Congress, and its successor, the Malawi Congress Party, functioned within this political culture, and how the MCP became a formidable political machine. Central to this process was the deployment of women and youth to cut across parochial politics and consolidate a broad base of support. No less important was the deliberate manipulation of history and the use of rumor and innuendo, symbol and pageantry, persecution and reward. It was this mix that made people both accept and reject the MCP regime, sometimes simultaneously. Joey Power is Professor of History at Ryerson University, Toronto, Ontario.

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Page Count

352

Publisher

University Rochester Press

Published Date

ISBN 10

158046310X

ISBN 13

9781580463102

The Partridge Family Album

By: Joey Green

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The Partridge Family Album

By: Joey Green

Get on the bus and take a ride with the Partridge Family, America's first family of prime-time pop. Reminisce as sex symbol Keith almost flunks sex education and Laurie's new braces nearly come between her and Mark Hamill. Relive Danny's date with the draft board and heed Shirley's motherly philosophy on life. "Come on, get happy", don't be like Mr. Kincaid. Written with more insider details than a double issue of Tiger Beat, this book is jam-packed with far-out trivia, the answer to who really sang, a spectacular pop quiz, and more than one hundred photos! Rediscover the lyrics to "I Think I Love you", "I Can Feel Your Heartbeat", "I Woke Up in Love This Morning", "Point Me in the Direction of Albuquerque", and all the Partridge Family's greatest hits. Look back to those groovy crushed-velvet pant suits, the stage costume of choice. Remember guest stars Farrah Fawcett conspiring with Mr. Kincaid, Richard Pryor as a nightclub owner in need, Rob Reiner as a rebel biker in love with Laurie! Plus the complete guide to all ninety-six episodes; up-to-the-minute bios and interviews with the cast, creators, writers, and musical director; and an invaluable guide to every Partridge Family collectible.

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Page Count

356

Publisher

Harper Perennial

Published Date

ISBN 10

0060950757

ISBN 13

9780060950750

Have Your Wedding Cake and Eat It, Too

By: Joey O'Connor

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Have Your Wedding Cake and Eat It, Too

By: Joey O'Connor

In this helpful, practical, deliciously funny new book, O'Connor leads nearlyweds and newlyweds down the aisle by helping couples start their lives together on the right laugh. With such chapters as "Kiss Your Closet Goodbye & Other Male Mourning Rituals", O'Connor dishes out a hefty helping of marriage humor by engaging new brides and grooms in the wild world of wedded wonder.

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Page Count

228

Publisher

Thomas Nelson

Published Date

ISBN 10

084993799X

ISBN 13

9780849937996

Joey Parker Movement

By: Joey Parker,Paris Hilton

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Joey Parker Movement

By: Joey Parker,Paris Hilton

This inspirational book from the creator of JoeyParkerMovement.com seeks to give today's youth a positive outlook on life and will included endorsements and contributions from big name celebrities

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Page Count

217

Publisher

North Star Editions, Inc.

Published Date

ISBN 10

1939967406

ISBN 13

9781939967404

The Way Back to Mayberry

Lessons from a Simpler Time

By: Joey Fann

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The Way Back to Mayberry

Lessons from a Simpler Time

By: Joey Fann

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Page Count

187

Publisher

B&H Publishing Group

Published Date

ISBN 10

1433672871

ISBN 13

9781433672873

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