Joey Altman's Books

Without Reservations

How to Make Bold, Creative, Flavorful Food at Home

By: Joey Altman,Jennie Schacht

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Without Reservations

How to Make Bold, Creative, Flavorful Food at Home

By: Joey Altman,Jennie Schacht

More than 120 recipes emphasize contrasting tastes, vibrant colors, and enticing textures to help cooks be creative and improve their cooking. Beautiful four-color photos throughout.

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Page Count

292

Publisher

John Wiley & Sons

Published Date

ISBN 10

0470130458

ISBN 13

9780470130452

The Review as Art and Communication

By: Joey Skidmore

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The Review as Art and Communication

By: Joey Skidmore

The Review as Art and Communication not only presents the idea that book reviews, record reviews, theatrical reviews and reviews of any genre can be substantive essays on their own – expounding and elaborating on the concepts and ideas of the original material critiqued – but it also explores the “shelf-life” of the review: the odd phenomenon that just like other forms of art, some stand the test-of-time, and some do not. This book also collects the book reviews of one scholar: Max J. Skidmore, Sr. into one volume, using his ideas and themes to illustrate how reviews have a life of their own, evolving and developing beyond the original work covered.

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Page Count

201

Publisher

Cambridge Scholars Publishing

Published Date

ISBN 10

1443866679

ISBN 13

9781443866675

The Successful Chinese Family Businesses

An Archaeological and Anthropological Journey into Well-being

By: Joey Kong Man Ng

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The Successful Chinese Family Businesses

An Archaeological and Anthropological Journey into Well-being

By: Joey Kong Man Ng

‘Well-being’ is a contemporary term used by people around the globe to address how comfortable their lives are. The notion is considered significant to business management. Nevertheless, is well-being significant to Chinese family business? In response to this inquiry, this book demystifies the notion from a critical lens. It examines well-being in a Chinese family business context of Hong Kong. This book consists of an archaeological and anthropological examination. The first part of the analysis draws from Foucault’s (1979) Archaeology of Knowledge to examine the discursive (trans)formation of well-being. The second part is an ethnography that focuses on a Chinese perspective regarding the everydayness of life. In light of the recent social movements, this book not only offers an insight into the core values of Hong Kongers, but also dissects various layers of meaning in these values. Hopefully, this book can lift up the voices of Hong Kongers, who was once marginalised in the discourse of well-being.

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Page Count

260

Publisher

Walter de Gruyter GmbH & Co KG

Published Date

ISBN 10

3110684640

ISBN 13

9783110684643

Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

By: Joey Coleman

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Never Lose a Customer Again

Turn Any Sale into Lifelong Loyalty in 100 Days

By: Joey Coleman

Award-winning speaker and business consultant Joey Coleman teaches audiences and companies all over the world how to turn a one-time purchaser into a lifelong customer. Coleman's theory of building customer loyalty isn't about focusing on marketing or closing the sale: It's about the First 100 Days® after the sale and the interactions the customer experiences. While new customers experience joy, euphoria, and excitement, these feelings quickly shift to fear, doubt, and uncertainty as buyer's remorse sets in. Across all industries, somewhere between 20%-70% of newly acquired customers will stop doing business with a company with the first 100 days of being a new customer because they feel neglected in the early stages of customer onboarding. In Never Lose a Customer Again, Coleman offers a philosophy and methodology for dramatically increasing customer retention and as a result, the bottom line. He identifies eight distinct emotional phases customers go through in the 100 days following a purchase. From an impulse buy at Starbucks to the thoughtful purchase of a first house, all customers have the potential to experience the eight phases of the customer journey. If you can understand and anticipate the customers' emotions, you can apply a myriad of tools and techniques -- in-person, email, phone, mail, video, and presents -- to cement a long and valuable relationship. Coleman's system is presented through research and case studies showing how best-in-class companies create remarkable customer experiences at each step in the customer lifecycle. In the "Acclimate" stage, customers need you to hold their hand and over-explain how to use your product or service. They're often too embarrassed to admit they're confused. Take a cue from Canadian software company PolicyMedical and their challenge of getting non-technical users to undergo a complex installation and implementation process. They turned a series of project spreadsheets and installation manuals into a beautiful puzzle customers could assemble after completing each milestone. In the "Adopt" stage, customers should be welcomed to the highest tier of tribal membership with both public and private recognitions. For instance, Sephora's VIB Rogue member welcome gift provides a metallic membership card (private recognition) and a members-only shade of lipstick (for public display). In the final stage, "Advocate," loyal customers and raving fans are primed to provide powerful referrals. That's how elite entrepreneurial event MastermindTalks continues to sell-out their conference year after year - with zero dollars spent on marketing. By surprising their loyal fans with amazing referral bonuses (an all-expenses paid safari?!) they guarantee their community will keep providing perfect referrals. Drawing on nearly two decades of consulting and keynoting, Coleman provides strategies and systems to increase customer loyalty. Applicable to companies in any industry and of any size (whether measured in employee count, revenue, or total number of customers), implementing his methods regularly leads to an increase in profits of 25-100%. Working with well-known clients like Hyatt Hotels, Zappos, and NASA, as well as mom-and-pop shops and solo entrepreneurs around the world, Coleman's customer retention system has produced incredible results in dozens of industries. His approach to creating remarkable customer experiences requires minimal financial investment and will be fun for owners, employees, and teams to implement. This book is required reading for business owners, CEOs, and managers - as well as sales and marketing teams, account managers, and customer service representatives looking for easy to implement action steps that result in lasting change, increased profits, and lifelong customer retention.

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Page Count

370

Publisher

Penguin

Published Date

ISBN 10

0735220042

ISBN 13

9780735220041

Never Lose an Employee Again

The Simple Path to Remarkable Retention

By: Joey Coleman

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Never Lose an Employee Again

The Simple Path to Remarkable Retention

By: Joey Coleman

A WALL STREET JOURNAL BESTSELLER If keeping employees is a challenge for you, Never Lose an Employee Again offers a proven framework for increasing retention, engagement, and in the process, profits. Joey Coleman, one of the world's leading experts on employee experience, reveals practical strategies that will teach you exactly how to recruit top talent, bring them onboard successfully, and keep them engaged while they produce remarkable results for years to come. Finding and keeping quality employees is one of the greatest challenges facing businesses today. With more people quitting their jobs each month than ever before and employees demanding flexibility, freedom, and advancement, companies are struggling to build a foundation with new hires that leads to long-term commitment. To effectively combat the hiring crisis and remain competitive, business owners and managers must design an employee experience program that begins on day one. In Never Lose an Employee Again, Coleman offers a step-by-step playbook for creating a retention plan with long-term success. With more than fifty proven case studies from organizations on seven continents, Coleman details how you can forge a relationship with your people during each of the eight phases of the employee journey. For each phase, Coleman walks you through the six forms of communication integral to success (in-person, email, phone, mail, video, and even gifts) so you can better connect with your team. You’ll learn how to: • write job descriptions that attract the right candidates (and plenty of them); • counter the “hire’s remorse” that every employee feels (yet few businesses ever address); • welcome someone on their first day in a way that will leave them talking about it years later; • acclimate your people to get them up and running faster and more effectively; • re-engage your existing employees to turn them into raving fans; … and much more. Never Lose an Employee Again will reshape the way you think about recruiting, hiring, onboarding, and retaining quality team members–whether you are an owner looking to hire your first few employees, an organization hoping to redefine an industry, or an enterprise that needs to keep growing on a global scale.

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Page Count

337

Publisher

Penguin

Published Date

ISBN 10

059354238X

ISBN 13

9780593542385

She Wants it

Desire, Power, and Toppling the Patriarchy

By: Jill Soloway,Joey Soloway

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She Wants it

Desire, Power, and Toppling the Patriarchy

By: Jill Soloway,Joey Soloway

From the creator of the Emmy and Golden Globe-winning series Transparent, a memoir of personal transformation set against the profound cultural upheaval and shifting power dynamics that continue to shape our society"--

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Page Count

258

Published Date

ISBN 10

1101904747

ISBN 13

9781101904749

New Classic Beauty

A Step-by-step Guide to Naturally Glamorous Make-up

By: Joey Mills

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New Classic Beauty

A Step-by-step Guide to Naturally Glamorous Make-up

By: Joey Mills

A beauty guide by a well-known makeup artist that is arranged by hair color.

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Page Count

150

Published Date

ISBN 10

0394564332

ISBN 13

9780394564333

Joey Green's Encyclopedia of Offbeat Uses for Brand Name Products

By: Joey Green

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Joey Green's Encyclopedia of Offbeat Uses for Brand Name Products

By: Joey Green

Green, affectionately dubbed "The Spam Guy," possesses a dedication to revealing the unanticipated uses for America's favorite common, off-the-shelf products that has made him a household name.

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Page Count

404

Publisher

Hyperion

Published Date

ISBN 10

0786863544

ISBN 13

9780786863549

Book's by Joey Altman

Without Reservations

Without Reservations

The Review as Art and Communication

The Review as Art and Communication

The Successful Chinese Family Businesses

The Successful Chinese Family Businesses

Never Lose a Customer Again

Never Lose a Customer Again

Never Lose an Employee Again

Never Lose an Employee Again

She Wants it

She Wants it

New Classic Beauty

New Classic Beauty

Joey Green's Encyclopedia of Offbeat Uses for Brand Name Products

Joey Green's Encyclopedia of Offbeat Uses for Brand Name Products

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