Human resource management is a particularly challenging role, both domestically and globally. This challenge can be viewed either as an opportunity or as a threat. As an opportunity, the principles and practices of total quality presented in this book can help human resource professionals or anyone who manages people, transform institutionalized mediocrity into organizational excellence. The focus of this book is on managing the difference TQ makes in human resources. Whereas the traditional nature and scope of responsibility for most human resource professionals has been that of staff support geared to administrative compliance, the total quality approach offered here reveals the keys to developing and sustaining commitment to world-class performance. These keys include strategic input and continual improvement of the human resource system to enhance internal and external customer satisfaction both now and in the future. The full meaning of these new TQ role demands is explored in light of the driving forces reshaping the HR environment into the 21st Century. In addition, this book offers practitioner assessment instruments, practical TQ tools, and specific implementation steps to take in order to make the TQ difference in managing human resources domestically and globally.
The likable pack of operatives for Daniel Kearny Associates of San Francisco return for a fun romp, working fast repos on a list of classic cars missing after a raid on a shady auto dealer. Told vignette-style, with a huge cast of characters and many subplots, this novel is anchored by the adventures of the beautiful Gypsy witch Yana.
Summarizes many of the advances made in this area and reviews in depth the topics and treatment techniques not widely used in daily practice. New chapters to this second edition include: New Techniques to Manage Pain; Advances in Diagnostic Imaging; Management of Germ Cell Tumors of the Mediastinum, Updates on Diaphragmatic Pacing; and Preoperative Evaluation of Neuro-Motor Diseases of the Esophagus.
The physicists who bombarded uranium atoms with neutrons made an unexpected discovery. Those atoms split and emitted more neutrons, enough to sustain a chain reaction. This sensational finding, which led to the atomic bomb, caused huge excitement among the scientists. They were like a stirred-up anthill. My story has little to do with science, but it does involve an unexpected discovery. Every human is a pilgrim passing through the world. Where are we going? Is death the final act, or is there more? I wanted answers. We all do. The decade I spent as an atheist gave me some answers, but they were mere assertions without evidence. So I explored the marketplace of ideas. There I found an unexpected treasure. It was the most tremendous thing that ever happened to me.
In an era of big data and data analytics, how can managers make decisions based on almost unlimited information, not to mention hiring and retaining individuals with the required data analytics skills? The new fourth edition of Essentials of Business Research Methods explains research methods and analytical techniques for individuals who aren't data scientists. The authors offer a straightforward, hands-on approach to the vital managerial process of gathering and using data to make relevant and timely business decisions. They include critical topics, such as the increasing role of online research, ethical issues, privacy matters, data analytics, customer relationship management, how to conduct information-gathering activities more effectively in a rapidly changing business environment, and more. This is also the only text that includes a chapter on qualitative data analysis, and the coverage of quantitative data analysis is more extensive as well as much easier to understand than in other texts. A realistic continuing case used throughout the book, applied research examples, and ethical dilemma mini cases enable upper-level undergraduate and postgraduate students to see how business research information is used in the real world. This comprehensive textbook is supported by a range of online resources, including instructors’ manuals, PowerPoint slides, and test banks.
Increasingly, managers must make decisions based on almost unlimited information. How can they navigate and organize this vast amount of data? Essentials of Business Research Methods provides research techniques for people who aren't data analysts. The authors offer a straightforward, hands-on approach to the vital managerial process of gathering and using data to make clear business decisions. They include critical topics, such as the increasing role of online research, ethical issues, data mining, customer relationship management, and how to conduct information-gathering activities more effectively in a rapidly changing business environment. This is the only text that includes a chapter on qualitative data analysis, and the coverage of quantitative data analysis is more extensive, and much easier to understand than in other texts. The book features a realistic continuing case throughout that enables students to see how business research information is used in the real world. It includes applied research examples in all chapters, as well as ethical dilemma mini cases, and exercises.
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